SimonMed Imaging, Inc.

Revdex.com Serving...

Central                                    �...⇄ June 15, 2016 4428 N 12th St, Phoenix, AZ 85014
213 Grove Ave, Prescott, AZ 86301
350 W 16th Street, Suite 205, Yuma, AZ 85364
602-464-1721 | 928-772-3410 | 928-919-7940
arizonaRevdex.com.org
 
RE: Complaint ID#: [redacted]
 
 
Dear Sir or Madam:
 
We sincerely apologize for the confusion in billing surrounding [redacted]’s recent exam at SimonMed Imaging. We wish every patient to have a pleasant experience with our company and we strive to attain that with every visit.
 
We have reviewed and investigated the complaint and have confirmed with the insurance company that the claim was denied in error and reprocessed on 6/2/16. We were informed the insurnae made a payment on 6/13/16 and the patient’s total responsibility is $40. Once we receive the insurance payment, a new bill will be promptly mailed to Mr. [redacted].
 
Again, we apologize for the confusion surrounding Mr. [redacted]’s recent visit with SimonMed Imaging. We hope Mr. [redacted] is pleased with this outcome and considers SimonMed for future imaging services.
 
 
Sincerely,
 
 
 
 
Carley O[redacted]
Operations Specialist
6900 E Camelback Rd Ste. #700
Scottsdale, AZ 85251
Tell us why here...

Upon review, it was determined that the refund was processed to the patient on 02/10/2015.  The patient was advised at that time that the refund process can take 3-7 business days, depending on their banking institution.  We have attempted to ensure the patient has received this, but have...

not received a response back.  A message was left for the patient, informing them of this, and asking to contact us if they had not yet received the refund.  We have not yet received a response.  I believe our system to provide accurate information, and that the refund was issued, and that because we cannot reach the patient, this matter will be considered “resolved” until they contact us telling us otherwise.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Mr. [redacted],I apologize for your experience with our billing department and the frustration you've encountered.  To remedy your complaint, your balance has been adjusted to zero.  We have notified your insurance company, as this may affect recent bills that have been...

applied to your deductible.  Should you have further questions, please contact our billing team at ###-###-####.Sincerely,Amy Z[redacted]

My doctor ([redacted].) sent me to Simon Med in Mesa/Greenfield for an x-ray when his office x-ray tech was ill. His office forwarded ALL my information, including the specifics of my workmans comp. I arrived at 9:00 a.m., (there were 3 patients in the waiting room), and told them that my doctor had sent me. They asked my name, and had my file right there. The receptionist asked for an insurance card, and a picture I.D., and gave me a form to fill out. I sat there for an HOUR, and ONE patient was called back during that time. By that time, another 8 or 9 people were waiting as well. Finally, the receptionist called me, and said that she was waiting for my insurance authorization. I told her that this was a workmans comp claim, (which was right in front of her), and she slapped me with an attitude, asking me why I had bothered giving her my insurance card. I replied, "because you ASKED me for it!" She (obviously disgusted with me) told me that it was going to take awhile to look into it. I asked for my license and insurance card back, and left. I went back to my doctors office, and told them what had happened, and we decided I would go elsewhere for my x-ray. Simon Med had all my comp information, and rather than doing her JOB, and looking at the info my doctor sent, she tried to make ME sound like the incompetent it. THAT made me angrier than losing an hour of my life waiting for a simple elbow x-ray.

Better Business...

Bureau:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Last time I spoke to them, they couldn't find my account under Tamburino either. My account is under my previous married name [redacted]. 

Regards,

resolved issue with patient.

Thank you for taking the time to inform us of your less than satisfactory experience during your recent encounter with SimonMed Imaging.  I have thoroughly investigated this complaint, and hope to have resolved this matter.I reviewed your complaint thoroughly  and hope to have resolved...

this matter to your satisfaction.  SimonMed Imaging will agree to accept the original quoted price of $30.00 for your x-ray.  Please understand  that pricing provided prior to having the exam performed is an estimate only, and ultimately, it is up to the patient to confirm their contractual obligations with their insurance company,  to determine out of pocket expenses  and understand  their deductibles.  I apology that this was not presented to you prior to your appointment.If I may be of further assistance to you, please do not hesitate to contact me at the number listed below.

Revdex.com Serving...

Central                                    �...⇄ February 23rd, 2016 4428 N 12th St, Phoenix, AZ 85014
213 Grove Ave, Prescott, AZ 86301
350 W 16th Street, Suite 205, Yuma, AZ 85364
602-464-1721 | 928-772-3410 | 928-919-7940
arizonaRevdex.com.org

RE: Complaint ID#: [redacted]

Dear Sir or Madam:

We sincerely apologize for the error in billing surrounding the time of service payment for Mr. [redacted] at SimonMed Imaging. We wish every patient to have a pleasant experience with our company and we strive to attain that with every visit.

We have reviewed and investigated the complaint and have confirmed that there was a refund mailed out on Monday, January 23rd 2016, for the amount of $135.

Using state-of-the-art information systems, we can estimate what is due and collect appropriately at time of service. The amount can only be an estimate since the deductible changes with every new service provided to a patient. Typically, our systems provide an extremely accurate amount due.

An attempt has been made to reach out to Mr. [redacted] regarding his recent experience to personally apologize for what has happened. We hope Mr. [redacted] is pleased with this outcome and considers SimonMed for future imaging services.

Sincerely,

Carley O’L[redacted]
Operations Specialist
[redacted]

I am another customer of SimonMed who has had many billing issues with them. I changed my insurance information with the local office on Val Vista in Gilbert, AZ at the beginning of the year. On two occasions I received bills and robocalls regarding an unpaid balance. After many phone calls to them and my insurance company, they had sent the bills to my old insurance company. On the third occasion THEY did not send the proper billing information to the correct insurance company so my insurance denied payment. Again many phone calls to correct the problem.

To Whom it May Concern,I apologize for your perception of our billing procedures.  I can assure you that we are not violating the policy of our contract with any insurance company.  You had a balance of $193.21 due for both dates of service.  You paid this on...

03/20/2015.  A letter (#3) was already prepared for mailing, which was sent to you on 03/26/15.  You did receive this statement after you had already paid your account in full.  Currently, you do not have a balance due on your account for 2014 dates of service, and you are not due a refund.  You should not have received a subsequent statement after the 03/26/2015 statement for the $13.65 (this was part of November's charges).  We understand that insurance and billing processes may be confusing at times, especially with multiple codes of different dates of service.  If you have any additional questions regarding your account, our billing team would be more than happy to answer these questions. They can be reached at ###-###-####.Sincerely,[redacted]Privacy Officer & Compliance Specialist?

this is the same generic response you keep giving everyone. when I asked to speak with someone who could verify my benefits before making an appointment my insurance company should have been called. Not ran through your own private, "state of the art", unverified system. You have had payment from my insurance company since 5/31/16 according to your billing department. My check should be in the mail today and delivered to me in at most 1 week. I will not be using your company again and I will be sure to share this experience every chance I get. I think the next step will be to inform my insurance company of your billing practices and see what options I have through them.

Thank you for the clarification.  I was able to retrieve the estimate that we provided to the patient at the time of service.  I do understand the frustration, receiving a bill after you were estimated to have a zero responsibility.  In light of this information, I will adjust the bill by %50, making the patient responsibility $518.47.  I apologize for the confusion and incorrect information that was provided during the time of services.  I would like to assure you that our billing team has made great strides in correcting this issue not only in this situation, but for every patient.  We would also like to remind our patients that the estimate that we provide our patients, in simply that, an estimate and may not reflect the most up to date information from your insurance company.  Thank you for allowing me to resolve this matter to your satisfaction, and again, I do apologize for your frustrations.  Sincerely,[redacted]Privacy OfficerSimonMed Imaging

Mrs. [redacted]
Unfortunately, we will need your daughter to contact SimonMed, as this pertains to her Protected Health Information.  When she calls, I would be more than happy to provide her with the information she needs to resolve this issue.  I can be reached at ([redacted]...

[redacted] 
Sincerely,
 
 
Amy Z[redacted]

Revdex.com Serving...

Central                                    �...⇄ November 11, 2016 4428 N 12th St, Phoenix, AZ 85014
213 Grove Ave, Prescott, AZ 86301
350 W 16th Street, Suite 205, Yuma, AZ 85364
602-464-1721 | 928-772-3410 | 928-919-7940
arizonaRevdex.com.org
 
RE: Complaint ID#: [redacted]
 
Dear Sir or Madam:
 
We sincerely apologize for the billing confusion surrounding the time of service payment for Mrs. [redacted] at SimonMed Imaging. We wish every patient to have a pleasant experience with our company and we strive to attain that with every visit.
 
We have reviewed and investigated the complaint and have confirmed that the credit card used at time of service was refunded on 11/11/2016 in the amount of $217.71. Our records indicate that the patient paid $467.71 at TOS and her out-of-pocket responsibility was $250.00 for her exam.
 
Using state-of-the-art information systems, we can estimate what is due and collect appropriately at time of service. The amount can only be an estimate since the deductible changes with every new service provided to a patient. Typically, our systems provide an extremely accurate amount due.
 
Again, we sincerely apologize for the frustration surrounding the time of service payment for Ms. Wolt’s recent exam with us and ultimately, our patients care and satisfaction is our top priority. We hope Ms. [redacted] is pleased with this outcome and considers SimonMed for future imaging services.
 
 
Sincerely,
 
 
 
 
Carley R[redacted]
Compliance Specialist
[redacted]

Revdex.com Serving...

Central                                    �...⇄ July 25, 2016 [redacted], Phoenix, AZ 85014
213 Grove Ave, Prescott, AZ 86301
350 W 16th Street, Suite 205, Yuma, AZ 85364
602-464-1721 | 928-772-3410 | 928-919-7940
arizonaRevdex.com.org
 
RE: Complaint ID#: [redacted]
 
Dear Sir or Madam:
 
We sincerely apologize for the error in billing surrounding the time of service payment for Ms. [redacted] at SimonMed Imaging. We wish every patient to have a pleasant experience with our company and we strive to attain that with every visit.
 
We have reviewed and investigated the complaint and have confirmed that there will be a full refund of $102.15 received within 2 weeks from todays date.
 
Using state-of-the-art information systems, we can estimate what is due and collect appropriately at time of service. The amount can only be an estimate since the deductible changes with every new service provided to a patient. Typically, our systems provide an extremely accurate amount due.
 
Again, we apologize for the confusion surrounding the time of service payment for Ms. [redacted]’s recent visit with SimonMed Imaging. We hope Ms. [redacted] is pleased with this outcome and considers SimonMed for future imaging services.
 
 
Sincerely,
 
 
 
 
Carley O[redacted]
Compliance Specialist
6900 E Camelback Rd Ste. #700
Scottsdale, AZ 85251
Tell us why here...

Dear Sir or Madam: We sincerely apologize for the error in billing surrounding the time of...

service payment for [redacted] at SimonMed Imaging. We wish every patient to have a pleasant experience with our company and we strive to attain that with every visit. We have reviewed and investigated the complaint and have confirmed that there is a refund being mailed out on this Friday, January 22nd 2016, for the amount of $79.00. Using state-of-the-art information systems, we can estimate what is due and collect appropriately at time of service. The amount can only be an estimate since the deductible changes with every new service provided to a patient. Typically, our systems provide an extremely accurate amount due. An attempt has been made to reach out to Ms. [redacted] regarding her recent experience to personally apologize for what has happened. We hope Ms. [redacted] is pleased with this outcome and considers SimonMed for future imaging services. Sincerely, Carley O’[redacted] Operations Specialist [redacted]

Revdex.com of Arizona1010 E Missouri Ave., Phoenix, AZ 85014RE: [redacted]rCase# [redacted]Dear Thank you for your letter  regarding the complaint  submitted to your organization by [redacted]r. Zotec Partners, LLC...

provides medical billing management  services on behalf of Simon Med imaging.  As such, I am responding to your inquiry  on their  behalf. It is our mutual goal to provide accurate and timely  billing services in a satisfying manner to the patients of Simon Med imaging.Our review  of the patient's account has resulted  in these findings:• The charges for $29.23 were cancelled at the collection agency on 1/l6/l4.• The patient paid the balance of $29.23 on 2/3/14.We apologize for the inconvenience  this has caused [redacted]r.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.If you have any questions, please feel free to contact me by e-mail at [redacted]Renee A[redacted]ManagerZotec Partners11460 N. Meridian Street, Ste 200Carmel, IN  46032cc: Ned Campbell, Chief Compliance Officer

Revdex.com Serving Central...

                                        ...⇄ June 27, 2016
4428 N 12th St, Phoenix, AZ 85014
213 Grove Ave, Prescott, AZ 86301
350 W 16th Street, Suite 205, Yuma, AZ 85364
602-464-1721 | 928-772-3410 | 928-919-7940
arizonaRevdex.com.org
 
RE: Complaint ID#: [redacted]
 
Dear Sir or Madam:
 
We sincerely apologize for the error in authorization surrounding the recent exam for Mr. [redacted] at SimonMed Imaging. We wish every patient to have a pleasant experience with our company and we strive to attain that with every visit.
 
We have reviewed and investigated the complaint and have confirmed that the full refund of $455.16 will be received within 2 weeks.
 
Again, we apologize for the error surrounding the authorization for Ms. [redacted] recent visit with SimonMed Imaging. We hope Mr. [redacted] is pleased with this outcome and considers SimonMed for future imaging services.
 
 
Sincerely,
 
 
 
 
Carley O’[redacted]
Operations Specialist
[redacted]
Scottsdale, AZ 85251

I understand your concerns regarding your billing experience, and have thoroughly investigated your concerns.  It appears as though your address was entered incorrectly into the billing system, and although we sent a billing statement on 12/15/14, you obviously did not receive the first...

notice.  We have since corrected the address in our system, and do not anticipate any future issues regarding billing statements.  Secondly, we received the letter you sent as well as payment in full.  This was received on 05/07/2015.  We will apply the payment to your account to reflect a zero (0) balance.  Should you receive another bill before the payment is posted, please disregard as it can take a few weeks to reflect payment in full to your account.  If you have any questions in the meantime, you can contact me at ###-###-####.Thank you for bringing your concerns to our attention.  Sincerely,[redacted]