Simon's Agency, Inc.

To Whom It May Concern,
 In regards to Ms. [redacted]’s
complaint, please be advised that Ms. [redacted] came into our office on 10/1/15
with a Cease & Desist letter which we immediately acted upon
by removing her phone number
from our dialer which only places one call per day, not per...

hour.
 She has not received any calls
from our Agency, manually or otherwise since 10/1/15 so I am confused as to why
we are receiving a complaint 4 days later.Should you require any
additional information, please feel free to contact me at the number below.
 Sincerely, 
Jim F[redacted]
Collection Manager
 
Phone: ###-###-#### Ext: 101

We are in receipt of Mr. [redacted] complaint. Thank you for allowing us the opportunity to respond.   Our office was retained by [redacted] with regards to an outstanding balance due them. The files owed for services provided to Mrs. [redacted] were assigned to our office on...

August 23, 2016.   On August 25, 2016 our office mailed Mrs. [redacted] communication advising her of the outstanding balance with our client. The letters were never returned as undeliverable.   On September 20, 2016 we received a call from Mr. [redacted] advising us that he would have his wife call.  We received a call from her on September 23, 2016. During this conversation, Mrs. [redacted] informed us that she made payment arrangements with our client to make monthly payments.   On October 27, 2016 we again received a call from Mr. [redacted] stating that they have been making monthly payments directly to our client. At the time of the call we had no record of any payments being made and asked him for more detailed information in order to expedite the confirmation of the payments.   Since December 2nd, 2016 we received multiple calls from Mr. [redacted] informing us that they will not make payments to a collection agency, but refused to provide information necessary for our office to research and verify his claim of making monthly payments to the client.    In addition, from September 23 through December 2, we initiated inquiries directly with the client.    It was not until recently that the client was able to confirm that they have posted direct payments to the account and as such, our records have been updated.  Had we been initially provided the requested information from Mr. and Mrs. [redacted], we would have been able to resolve the matter much sooner although we suspect, understandably, that as soon as they received the collection notices from our office, they may have believed that by finally addressing the situation directly with the client would somehow resolve the situation.  As a result, while we can appreciate their position, we must also point out that to date, the account has never been recalled from our office and we still remain the point of contact with regards to this matter.    As to the balance of the complaint, we have reviewed the phone calls associated with the accounts and at no time were Mr. or Mrs. [redacted] threatened or lied to nor spoken to in an unprofessional manner.    I trust that we have addressed Mr. [redacted] concerns. In the event that either Mr. or Mrs. [redacted] have any additional questions, I can be reached directly at ([redacted] and will be happy to assist.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We are in receipt of Mr. [redacted]’s complaint.  Our office was retained by [redacted] Healthcare with regards to an outstanding balance due them. The file was initially assigned to our office on April 28, 2016.  On April 29, 2016, our office mailed Mr. [redacted] a letter advising him of the...

outstanding balance with our client. It appears that Mr. [redacted]’s complaint is in response to same. For clarification purposes, since opening the file on April 28, 2016, we have had no contact with Mr. [redacted]. Had Mr. [redacted] contacted our office and requested the the dates of service, it would have been provided to him. In that regard, the date of service was April 23, 2015. Notwithstanding, our client has authorized us to close this file. In the event Mr. [redacted] has any additional questions or concerns, he is welcome to contact our office at ###-###-####.

To Whom It May Concern:We have not been successful in speaking to Ms. [redacted] nor has she contacted us for a copy of the bill. We do not place robo calls 4-5 times per day.  If Ms. [redacted] would like to contact our office to discuss, we will be more than happy to elaborate on the numerous...

bills we have in our office for collection. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The answer from Simons agency is acceptable.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Robert [redacted]

Thank you for forwarding Ms. [redacted]’s comments and for allowing us the opportunity to respond.   Our office represents [redacted] PLLC with regards to an account assigned to our office on 4/21/2015.  On September 19, 2016, we received a call from Ms. [redacted] regarding the...

account. We also received the instant complaint.    Based on same, we reached out to our client to advise them of the situation. Since then, our client has recalled the file from our office and has asked that we also notify the respective credit bureaus and delete any trade lines which may have been reported, which has been completed.  I trust that we have addressed Ms. [redacted]’s concerns. In the event she has any additional questions, she may contact me directly at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I would like the business to provide the Revdex.com with the documentation bearing my signature that proves the debt belongs to me. As of today, I have yet to receive those specific documents. I can provide the letters I have sent certified mail that went unanswered. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards, I'm not agree with the Simons Agency response because I never agree to pay $30 weekly, I never hang up on any of their employees or speak Spanish with any of them, they do have two employees call D[redacted], I did request to speak to Ms. D[redacted] the Spanish speaker but not because we ever spoke Spanish but because she was the one holding my account. They called me again today Even after I request through BBS not to call me. Am going to pay what I owe but in my own free will, I have to keep food in my frigde and a roof over my head. There is no writing agreement between Simon's agency Inc and I or calls agreement on any payments, I always told Ms. D[redacted] that I will pay in my own pace and she knows that. All want is for them to stop calling and report to the credit report the payment I had made.
[redacted]
I'm not agree with Simons Agency Inc response because I never agree to  them to pay $30 weekly, hang up the phone on any of their employees, I did request to speak with the Spanish speaker because they have two employees call D[redacted] and the one who is handling my account is the Spanish one but we never spoke Spanish all conversations were always in English. There is no writing agreement between Simon's agency Inc and I or calls agreement. I told Ms. D[redacted] that am going to pay on my own pace because I have to keep food in my frigde and a roof over my head.They call me again today after I request through BBS not to call me. I want Simon's agency not to have any further communication with me and report the credit bureaus when I pay them.Sincerely [redacted] R.

Mr[redacted] also did a charge back, which means he did not pay the debt.

This company claims they update the credit reports periodically.What they put on my credit report is negative when it should be a positive. They are avoiding the issue. I paid this bill and they put it down as if I still owe this money. They are committing credit fraud. Everyone who pays them should be refunded there money. I worked for a collections agency. 10% of the people are going to pay there bill. This company had to refund me my money because they are either dishonest or incompetent. In 6 months they are going to try to collect this bill again.

Thank you for forwarding Ms. [redacted] comments and for the
opportunity to respond.
 Receipt of any communication or correspondence from a concerned
consumer is always taken very seriously at Simon’s Agency, Inc. As a result,
upon receipt of any communication or concern, we thoroughly...

research each and
every one of the consumer’s known issue, always viewing them from the
customer’s perspective.
 At the outset of course, we do wish to clarify that Ms. [redacted] is
not our customer. Instead, we represent [redacted] with
regards to an unpaid balance originally owed them by Ms. [redacted].
This is the first we have heard of Ms. [redacted] concerns. Had she
contacted our office directly, we believe the matter could have been resolved.
The subject account was referred to our office for collection on
February 4, 2013 based on Ms. [redacted] unwillingness or inability to pay
[redacted] directly. Thereafter, we mailed Ms. [redacted] a
formal demand letter and attempted to contact her by phone in order to arrange
for payment of same.
We did not receive a response from Ms. [redacted] until May 15, 2013.
At that time, during our telephone conversation, we spoke with Ms. [redacted] who
acknowledged the debt and claimed she mailed a payment to our client on May 2,
2013. Following our conversation with Ms. [redacted] we immediately contacted our
client and confirmed they received the subject payment on May 15, 2013.
As a courtesy, our personal internal policy and, certainly not one
required by law, is to not report matters to the Credit Bureaus until 90 days
after the account is placed with our office. In this case, the matter was
reported to the Credit Bureaus in what appears to be the time frame that Ms.
[redacted] may have submitted payment directly to our client. Had she contacted us
directly in the first place, this issue could have been avoided.
 Equally, this is the first we have heard from Ms. [redacted] in what
is now going on two years. During that time, as it relates to this particular
matter, Ms. [redacted] credit report was and continues to be accurately reported
as paid in full. 
In any event, we have relayed Ms. [redacted] recent concerns to our client who, based on the above, has authorized us
to remove the trade line from Ms. [redacted] credit report. 
I trust that this resolves the matter to everyone’s satisfaction.
If Ms. [redacted] has any additional questions or concerns regarding this
matter, she may contact us directly. 
Thank you for the opportunity to address this matter.Compliance Dept.

The account was placed with our office on May 9, 2012.  On
May 11, 2012, a demand letter was mailed. We also attempted to establish
telephone contact with Mr. [redacted] with negative results. 
On June 11, 2012, we received a call from his mother, ([redacted]). Ms. [redacted] wanted to...

discuss the account and also claimed that she would
be responsible for the debt. However, we were unable to discuss the account
with her nor provide her any specific information given
the various privacy issues, and such was explained to her. 
Thereafter, on September 25, 2012 we received a call directly from
Mr. [redacted] who wished to dispute the debt and requested additional information.
After providing validation of the debt directly to Mr. [redacted], he set up payment
arrangements on the account. Consistent with the arrangements, we received
payments from him, via a credit card payment, on the following dates: 
1/25/2013
3/14/2013
4/10/2013 
Once the account was paid in full, we notified and reported the
matter as such to the credit bureaus. 
Mr. [redacted] is correct in the arrangement he made with our office in
that once the account was paid in full, it would be reported to the credit
bureaus as such. He is also correct in that we informed him that we do not
delete accounts from credit bureaus once they are paid in full unless there was
something about the information being reported to the bureaus which is
inaccurate or incomplete. In this case, the account has been paid in full
and the trade line reflects as such. 
If Mr. [redacted] has any additional questions or if he would like to
discuss this further, he can reach us at ###-###-####. 
Thank you.

Copies of the bills to be requested and sent. As a reminder a phone call will answer many of these questions. We look forward to payment in full upon receipt of the bills.

Thank you for forwarding Ms. [redacted]’ comments and allowing us the opportunity to respond. Our office represents the [redacted] Medical Group with regards to an account assigned to our office on 02/23/2015 with a balance of $50.00. Ms. [redacted] was sent an initial communication on 02/24/2015 and the...

letter was never returned as undeliverable. The account was subsequently reported to the credit bureaus on 05/29/2015. On 07/29/2015 Ms. [redacted] paid the balance of 50.00 in full to our office. The Credit Bureaus were subsequently notified of the paid in full status and the account was reporting accurately as paid in full. On September 12, 2016, we also received a call from Ms. [redacted]. Shortly after the call, we reached out to our client and at their request, a communication was sent to the bureaus on 09/16/2016 to delete the subject trade line. I trust that we have addressed Ms. [redacted]’ concerns. In the event she has any additional questions, she may contact us directly at ###-###-#### X[redacted].

Thank you for forwarding Ms. [redacted] complaint and allowing us the opportunity to respond. Our office was retained by Damiano DDS on 1/21/2015 for recovery of an unpaid balance. An initial communication was sent to Ms. [redacted] on 1/22/2015. The communication was never returned as undeliverable. On...

8/17/2017, our office was retained by Greater Baldwinsville Ambulance Corp. with regards to an outstanding balance owed them. On 8/18/2017 an initial communication was mailed to Ms. [redacted] which was also never returned as undeliverable. To date, we have been unable to establish any phone communication with her. As for Ms. [redacted] claim that these debts belong to her 80 year old grandmother, that is simply not the case. Our records indicate that the services were provided to an individual in her 30’s. Ms. [redacted] claim that we have not responded to her requests is also not factual. Validation requests were received for the Greater Baldwinsville Ambulance Corp balances on 12/4/2017 and again on 1/22/2018. The validation responses were mailed to the address provided in her letters on 12/6/2017 and 1/25/2018. Neither of those communications was ever returned as undeliverable. I trust that we have addressed Ms. [redacted] concerns. However, in the event that I may be able to further assist her, she may call me directly at ([redacted]