I would like to express my apologies that you were unsatisfied with our company. We always strive to give our customers the very best products and services
In reading your letter to the Revdex.com I understand that you feel you overpaid for the
repair to your furnace. You may be...
correct that the cost of the blower motor is $250. When our Comfort
Technician, a true Service Professional, arrives at your home, it takes many important decisions and
costs to get our vehicle and materials on site to complete the job to your satisfaction even if it means
losing profit as we did by lowering our price. The initial technician had to do a complete diagnostics
check of your furnace to troubleshoot any immediate repairs to ensure thoroughness. This initial
process did take 90 minutes. The technician was told by the supply house they were out of stock. After
locating the OEM motor outside of our local wholesale office where it was in fact out of stock, we did
pull a technician to travel, pick up and install to get your furnace running again quickly so you and your
family would be comfortable. The installation part of the motor did take fifteen minutes.
Belknap is an ethical company that has been in business for over 45 years. We believe in explaining all of
our services to our customers then we quote a price and have our customers agree to the price even
initial that pricing was quoted before any work is done. This is the same process that we went through
with you and your wife when [redacted] and [redacted] came out to your home. When you called me, the
service manager, I lowered the price believing that you had had regular maintenance done on the unit.
In reviewing my records I see that the only maintenance that was done was a year after you purchased
the unit when we performed a complementary maintenance check. A seven-year-old unit that has not
been regularly maintained takes more work than a regularly maintained unit.
I hope that you can see that by the time I pay my employees their wages, as well as all of my overhead
and pay for the parts, I am not making as much of a profit as you claim in your letter.
Belknap strives to provide excellent customer service and excellent customer satisfaction. We are sorry
that you did not find this to be true. I hope that this letter explains some of the background to you and
helps you better understand where we are coming from. We would love to be able to do business with
you in the future
Copies of invoices attached.
I would like to express my apologies that you were unsatisfied with our company. We always strive to give our customers the very best products and services
In reading your letter to the Revdex.com I understand that you feel you overpaid for the
repair to your furnace. You may be...
correct that the cost of the blower motor is $250. When our Comfort
Technician, a true Service Professional, arrives at your home, it takes many important decisions and
costs to get our vehicle and materials on site to complete the job to your satisfaction even if it means
losing profit as we did by lowering our price. The initial technician had to do a complete diagnostics
check of your furnace to troubleshoot any immediate repairs to ensure thoroughness. This initial
process did take 90 minutes. The technician was told by the supply house they were out of stock. After
locating the OEM motor outside of our local wholesale office where it was in fact out of stock, we did
pull a technician to travel, pick up and install to get your furnace running again quickly so you and your
family would be comfortable. The installation part of the motor did take fifteen minutes.
Belknap is an ethical company that has been in business for over 45 years. We believe in explaining all of
our services to our customers then we quote a price and have our customers agree to the price even
initial that pricing was quoted before any work is done. This is the same process that we went through
with you and your wife when [redacted] and [redacted] came out to your home. When you called me, the
service manager, I lowered the price believing that you had had regular maintenance done on the unit.
In reviewing my records I see that the only maintenance that was done was a year after you purchased
the unit when we performed a complementary maintenance check. A seven-year-old unit that has not
been regularly maintained takes more work than a regularly maintained unit.
I hope that you can see that by the time I pay my employees their wages, as well as all of my overhead
and pay for the parts, I am not making as much of a profit as you claim in your letter.
Belknap strives to provide excellent customer service and excellent customer satisfaction. We are sorry
that you did not find this to be true. I hope that this letter explains some of the background to you and
helps you better understand where we are coming from. We would love to be able to do business with
you in the future
Copies of invoices attached.
Business did provide Revdex.com with copies of the actual invoices for customer. See attached.