Simons Shoes

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. 1) The business's claim that they have refunded me the re-stocking fee is untruePlease produce evidence.2) The business had confirmed that the merchandise was defective when the boots were still in my possession and after seeing the photosThey changed their story after I sent back the bootsAs far as I was concerned the boots were defectiveThere was no way for me to know that they were not when the business itself had confirmed that they were. 3) I had luckily used *** to pay for the boots and now *** has refunded the disputed amount. 4) I would like to write a review warning potential customersThis business is untrustworthy, irresponsible very unfriendly to say the least.
Regards,
*** ***

HelloWe just received a rebuttal to our case number ***. The customer has been refunded via *** according to her note. Additionally, she claims we did not refund her for the return shipping, yet we made every attempt to. Due to her claim with ***, they had already processed the refund so we were unable to refund her on our end. Please see the screenshot of the attempted refund. On page of the PDF, you will see our attempt was declined due to her claim with ***. thank you for your time and efforts in clearing up this matter.-- *** ***e-Commerce/Marketing

HelloWe just received a rebuttal to our case number ***. The customer has been refunded via *** according to her note. Additionally, she claims we did not refund her for the return shipping, yet we made every attempt to. Due to her claim with ***, they had already processed the refund so we were unable to refund her on our end. Please see the screenshot of the attempted refund. On page of the PDF, you will see our attempt was declined due to her claim with ***. thank you for your time and efforts in clearing up this matter.-- *** ***e-Commerce/Marketing

HelloWe recently received a complaint from a customer involving a return of merchandise.? Below is our statement and policy for returns.The customer, *** ***, ordered a pair of ** *** Boots from our website,? SimonsShoes.com.? The shoes were purchased in the afternoon of
November 13, 2017.? The customer requested day shipping.? The order was promptly processed and received by the customer business days later - November 16.? Upon receipt of the shoes, the customer called to inform us that the shoes were 'damaged' as there was a 'loose thread' in the stitching.? After seeing just a photo of the 'damage', we informed the customer that we would happily take the shoes back and issue a refund for the purchase.? Unfortunately, we were unable to send her another pair as this was the last pair we had in her size.? We provided a free return label for the shoes as well for her convenience.Upon receipt of the shoes in our store, we promptly refunded the customer for the cost of the boots.? As it turns out, we were able to closely inspect the boots upon receipt of them in our store, and they were NOT, in fact, damaged.? There was an extra stitch that was easily removedWe apologized for the confusion to the customer and she was not happy with our policy.? We did not refund for the expedited shipping as that is not a cost we were responsible for.? We were asked to ship the shoes expedited and did so at the customer's request.? They were not happy with the boot and they were not damaged as she thought.? We took the boots back and refunded her for the purchase right away.? Additionally, we refunded her an additional $which we usually retain for a re-stocking fee? We thank you for your time and regret the customer was not happy with our serviceCustomer satisfaction is of the utmost importance to us and we aim to provided prompt and curious service at all costs.? It appears that we did all we could within our policies? All the best and thank you for this opportunity to explain the dispute.? We wish Ms*** well and a wonderful holiday season.BestThe Simons Shoes Team--? *** ***e-Commerce/Marketing*** *** *** *** ** ? *** *? ***? *? ***

HelloWe recently received a complaint from a customer involving a return of merchandise.  Below is our statement and policy for returns.The customer, [redacted], ordered a pair of [redacted] Boots from our website, SimonsShoes.com.  The shoes were purchased in the afternoon of...

November 13, 2017.  The customer requested 2 day shipping.  The order was promptly processed and received by the customer 2 business days later - November 16.  Upon receipt of the shoes, the customer called to inform us that the shoes were 'damaged' as there was a 'loose thread' in the stitching.  After seeing just a photo of the 'damage', we informed the customer that we would happily take the shoes back and issue a refund for the purchase.  Unfortunately, we were unable to send her another pair as this was the last pair we had in her size.  We provided a free return label for the shoes as well for her convenience.Upon receipt of the shoes in our store, we promptly refunded the customer for the cost of the boots.  As it turns out, we were able to closely inspect the boots upon receipt of them in our store, and they were NOT, in fact, damaged.  There was an extra stitch that was easily removed. We apologized for the confusion to the customer and she was not happy with our policy.  We did not refund for the expedited shipping as that is not a cost we were responsible for.  We were asked to ship the shoes expedited and did so at the customer's request.  They were not happy with the boot and they were not damaged as she thought.  We took the boots back and refunded her for the purchase right away.  Additionally, we refunded her an additional $6.50 which we usually retain for a re-stocking fee..  We thank you for your time and regret the customer was not happy with our service. Customer satisfaction is of the utmost importance to us and we aim to provided prompt and curious service at all costs.  It appears that we did all we could within our policies.  All the best and thank you for this opportunity to explain the dispute.  We wish Ms. [redacted] well and a wonderful holiday season.BestThe Simons Shoes Team-- [redacted]e-Commerce/Marketing[redacted]  [redacted] * [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 1) The business's claim that they have refunded me the re-stocking fee is untrue. Please produce evidence.2) The business had confirmed that the merchandise was defective when the boots were still in my possession and after seeing the photos. They changed their story after I sent back the boots. As far as I was concerned the boots were defective. There was no way for me to know that they were not when the business itself had confirmed that they were. 3) I had luckily used [redacted] to pay for the boots and now [redacted] has refunded the disputed amount. 4) I would like to write a review warning potential customers. This business is untrustworthy, irresponsible very unfriendly to say the least. 
Regards,
[redacted]