Simple Anti-Aging

I can't write a review since I never received the productEvery time I called customer service to find out about my order they kept telling me they would ship it out and extend the trial periodOne week I did not call and they tried to charge me $for something I never received or triedFinally got them to admit that they cancelled my order because my credit card was denied to themI think the are deceitful and there is no such "trial" periodadvertising!!!

Dear Ms [redacted] , The below is our response to the complaint filed on December 17, and referenced aboveOn August 11, 2015, this consumer placed an order for our trial and subscription program, and was enrolled as per the terms and conditions clearly indicated at time of orderWe have no record of this consumer contacting us again until we received a call to our customer service department December 17, Although we have no record of receiving any returned product nor any correspondence, as a good faith gesture, we immediately issued full refunds of all monthly subscription shipments sent to the consumerThe account was cancelled and no further orders were processedBased on our terms and conditions positively acknowledged by the consumer and agreed upon at the original time of sale, and our internal review of this transaction, we find no basis for the consumer's complaintWe stand by our immediate and outstanding service to the consumerPlease ensure that the consumer is aware that we are ready and able to assist them with their account at any timeVery Respectfully, Simple Anti-Aging Customer Service

The below is our response to the complaint filed on May 20, and referenced
aboveOn January 16, 2016, this consumer placed an order for our trial and subscription program, and was enrolled as per the terms and conditions clearly indicated at time of orderWe have no record of this consumer contacting us again until we received a call to our customer service department May 20, Although we have no record of receiving any returned product nor any prior correspondence, as a good faith gesture, we will process a refund of the final (May) subscription transaction(s), without requiring that the consumer return the productThe account has been cancelled and no further orders will be processedBased on our terms and conditions positively acknowledged by the consumer and agreed upon at the original time of sale, and our internal review of this transaction, we find no basis for the consumer's complaintWe stand by our immediate and outstanding service to the consumerPlease ensure that the consumer is aware that we are ready and able to assist them with their account at any timeVery Respectfully,
Simple Anti-Aging Customer Service

Dear Ms. [redacted],
margin-bottom: 5pt;">The below is our response to the complaint filed on December 17, 2015 and referenced above.
On August 11, 2015, this consumer placed an order for our trial and subscription program, and was enrolled as per the terms and conditions clearly indicated at time of order. We have no record of this consumer contacting us again until we received a call to our customer service department December 17, 2015. Although we have no record of receiving any returned product nor any correspondence, as a good faith gesture, we immediately issued full refunds of all monthly subscription shipments sent to the consumer. The account was cancelled and no further orders were processed.
Based on our terms and conditions positively acknowledged by the consumer and agreed upon at the original time of sale, and our internal review of this transaction, we find no basis for the consumer's complaint. We stand by our immediate and outstanding service to the consumer. Please ensure that the consumer is aware that we are ready and able to assist them with their account at any time.
Very Respectfully,
Simple Anti-Aging
Customer Service

I can't write a review since I never received the product. Every time I called customer service to find out about my order they kept telling me they would ship it out and extend the trial period. One week I did not call and they tried to charge me $99.00 for something I never received or tried. Finally got them to admit that they cancelled my order because my credit card was denied to them. I think the are deceitful and there is no such "trial" period. False advertising!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]
[redacted]

The below is our response to the complaint filed on May 16, 2016, received in our...

office June 7, 2016, and referenced above.
As a member of our trial and subscription program, enrolled as per the terms and conditions clearly indicated at time of order, this consumer was charged and shipped the scheduled installment of their subscription order. This consumer contacted our customer service center and requested a refund. Unfortunately, the consumer was not issued a refund at that time. We apologize for any inconvenience this may have caused.
As a good faith gesture, we have processed a full refund of the May 7" subscription transaction(s). The account has been cancelled and no further orders will be processed.
Very Respectfully,