Simple City Solutions, Inc.

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Re: Complaint #
***, *** ***
Dear
Sir / Madam:
In
response to Mr***’s request to be refunded by check due him cutting up
his *** debit card to prevent any more debits from our companyPlease be
advised that the credit card we were billing was not a *** card, but rather a
*** ***In addition, refunds are processed in the same manner in which the
funds were obtainedFurthermore, in Mr***’s original complaint, he
specifically asked that the monies be returned back to his credit card;
therefore, the monies were refunded back to Mr***’s credit card on July
(x $19.90) and on August (x $19.90)At this time, we cannot honor Mr
***’s request to be sent a refund check; however, we ask that he check his
*** *** statement for the issuing credits.Respectfully,*** ***

Re: Complaint # [redacted], [redacted] M.
[redacted] 
Dear Sir/ Madam: 
Thank you for taking the time to
forward Mr. [redacted]’s information regarding his subscription service with
First Choice Magazine Club. 
I have reviewed our files, which
indicate that Mr. [redacted] was contacted...

by a representative from our sales
division on December 16, 2014 regarding a trial membership to a group of
magazines of his choice for a one-time charge of $1.95. We also explained to Mr.
[redacted] that if he did not wish to continue his membership after the trial
period to contact our office at [redacted] and he would not be charged. We
further explained that if he chose to continue his membership he would be
charged $19.90 a month and could cancel at any time by contacting customer
service at the toll free number above. 
Our records do not show any
evidence of Mr. [redacted] contacting our office to request cancellation or
otherwise until now. It is certainly not our intention to continue a service
unwanted by Mr. [redacted]; accordingly, his account reference number [redacted]
has been canceled. In addition, a full refund has been issued back to Mr.
[redacted]’s credit card as he requested and in an effort to promote customer
goodwill. We ask that Mr. [redacted] allow up to seven business days for the
monies to post to his account. A letter confirming the cancellation has been sent
to Mr. [redacted] for his records and we will not contact him again.
Please convey our apologies to
Mr. [redacted] for any inconvenience this may have caused. 
Very Truly Yours,
[redacted]
Director of Compliance and New
Projects

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Sent: Thursday, August 13, 2015 6:32 PM To: drteam Subject:  Hello my name is [redacted].m.[redacted].Jr I filed a complaint against first choice magazine club complaint#[redacted] we had settled for to get a full refund I have not received anything in the mail from first choice magazine club could you please find out how long this will take thank you very much for all your help yours truely [redacted].[redacted].[redacted].jr
Regards,