Simple Moving Labor

SML appreciates the chance to review this matter and offer a
response to the service Mr[redacted] received
On June 28, Mr[redacted] executed the SML Service
Agreement requesting the ProMover Service to help with loading and Helper
Service, unloading. The
agreement
accompanies this email and will be used as a point of reference as we review
Mr[redacted]'s complaint. On 07/02/
Mr[redacted] contacted SML to adjust his loading and unloading dates from 07/and
07/to 07/and 07/respectively.
SML accommodated this request with no adjustments required to the
Service Agreement
On July 14, 2015, our Servicing team placed our standard
call to cheon the status Mr[redacted]'s load During the call, Mr[redacted] informed the
Service Specialist that the ProMovers were doing a great job; furthermore, SML
received no additional communications from Mr[redacted] on the date of service
On July 16th, Mr[redacted] spoke with our customer
service department to update his unloading schedule He informed the SML associate that he had
crawled into the truck the day after the load was completed and he realized
that the crew "didn't strap a lot of stuff down". He then stated he spent hours repacking the
truck and that was going to cause them to be delayed on their arrival for the
unload. Our associate apologized for the
issues Mr[redacted] experienced with the load and worked to accommodate his time
change request. The unload was pushed back to an arrival of 2:30-3:
On July 18, a Service Specialist contacted Mr[redacted]
to check in on the status of his unloading services He complained about damage to his goods. Our associate apologized but informed him we
are not liable for damage during transit per the agreement. However, the damage claim forms were still submitted
to Mr[redacted] on 07/20/2014. As of 07/31/2015,
those forms have not been receivedMr[redacted] has days from date of
service (until October 12, 2015) to file a claim for damages.
With regards to the complaints about the load we have provided
Mr[redacted] a discount of $or 1-hour of service provided for the load due
to his dissatisfaction and offered our sincere apologies. He requested a 2-houre discount stating the
crew took a 2-hour lunch. However, with
no phone records or correspondence to verify this we have no proof to justify
that discount
In regards to the helpers assigned, by purchasing our Helper
Service we agree to provide part-time workers who may have little or no moving
experience that usually must be guided and directed by the customer. This service represents a valuable cost
savings to our customers over contracting our ProMover Service. The service agreement that Mr[redacted] signed,
identified the he was aware of the service type and was in agreement with the
pricing Where we source our supply of
labor is not noted, nor relevant to our customer's specific needs. We have several resources we utilize to
provide this extremely valuable service, but again, the resource is not
pertinent to the customer's request. Per
our agreement we provide background checked workers to perform loading/unloading
services, and that is exactly what was provided to Mr[redacted] for his unload.
As Mr[redacted] is clear to point out what he believes the
workers are paid in relation to his charges our response is that we have more
costs associated with delivering a quality service than just the labor
performing the service. Furthermore, he was
aware and agreed to pricing when he executed our Service Agreement. The only other relevant question in how the
providers performed and we have not heard any negative comments about the work
the Helpers provided.
In conclusion, based on Mr[redacted]'s complaints about the
load a refund was processed in the amount of $113, or one-hour of labor
provided by the SML load crew. This
discount was agreed to on 07/and applied on 07/29. Based on our full review of the complaint we will
approve an additional hour discount ($169.50) to be refunded via check
should Mr[redacted] agree to this resolution.
This will make the total of all discounts reflect hours of ProMover
labor for a total of $282.50. Upon his
acceptance a check will be issued and mailed to:
We sincerely apologize
to Mr[redacted] for his dissatisfaction with our loading crew. Our crews are expected to utilize all of the
materials provided to ensure a safe load.
We will provide feedback to the loaders and work to ensure they remain
complaint in the future

Simple Moving Labor received the Revdex.com Complaint ID
[redacted] on March 7th, 2017. We have completed a comprehensive
managerial review regarding customer [redacted]’s loading on 03/03/2017.
[redacted] is requesting SML reimburse the purchase amount of the
refrigerator at $1200.00. ...

SML was made aware of the damages on the day of the
loading by both Mr. [redacted] and our local manager. Mr. [redacted] called our
office to notify us of the dropping of their refrigerator. Our service representative
noted the customer account and notified claims of the issue. Additionally, our
representative detailed the claims process to Mr. [redacted]. Our operations
department verified the incident with our local manager, who was on site. We were
notified of the customer’s assistance during the moving of the refrigerator,
but did not take this into consideration during the claims process.  Mr. [redacted] completed and returned all claim
documentation within the allotted 90-day window. Our claims representative
reviewed and approved payment in full based on the terms and conditions set at
the time of booking. In addition, we approved a discount of $58.50 to be
removed from the total cost of Mr. [redacted]’s move due to the time taken to
document and discuss the incident. Our claims department mailed the approval
letter with a check for the full amount of value of the claim at $145.20
per our terms and conditions, “With the purchase of our ProMover
Service, Simple Movers and its vendors are liable for damage during the load
and/or unload ONLY. Damage which occurs during transit is not covered for any
reason under any valuation. We will fix or replace your item(s) for damages at
a rate schedule of $.60 cents per pound per item as determined by the US DOT standard
weights and measures.”   SML did receive the estimates for repair for the refrigerator. However, the
estimate request was for the property damage and not intended for the
refrigerator. In instances of property damage SML does provide additional coverage
but Mr. [redacted] informed SML they would not be pursing the property damage
claim.  SML is saddened to know we did not protect our
customer’s items from damage during the loading and did not meet the high
expectations set by ourselves for this customer. We have approved payment in
full value of his damage claim at the contracted rate of .60 cents per pound
per item as stated within the service agreement. Additional, our crew stayed on
the job site for an additional halfhour without charge and SML discounted a
half-hour off the final balance owed. Totaling a service discount of $117.00
along with a claims payment of $145.20.

$250.00 check and I will remove all my reviews on yelp,goggle maps etc. I will also close this dispute with Revdex.com once you agree to send me the check. Thanks.