Simple Nerds

Hi ***, ok below is what I had sent to the customer but I didn't receive the response The customer agreed to the terms and we completed the website We offered support but he hasn't been responsive Whenever a customer places an order, they have to agree to our terms of service here: http://tinyurl.com/mu2ubmt Here is the specific line that says once the website is accepted and launched, no refunds are allowed: Once a website is launched, refunds are no longer allowedA website is considered 'launched' when it is published and made public, regardless of the state of completeness (such as launching early for a promotional event)The customer has already acknowledged that the website was completed and launchedAccording to the terms that the customer agreed to, this means that the services were rendered and we cannot issue a refundIs this enough to clear the complaint? Email to [redacted] that I sent that was not responded to: Hi [redacted] , I'm sorry to hear that you're unsatisfied with your website Unfortunately since the website was completed we can't issue a refundI can help you with some of the issues that you've having Regarding the Contact Form, have you checked your spam folder? I checked your backend and it appears that the form is working properlyIn fact, the website keeps a history of all of the Contact forms that are submittedI can have them re-sent to your email addressYou just have to make sure that your email isn't blocking it or marking it as spamFor the backend of the website, you can indeed access it just fineThe system sends you to the frontend consumer page when it detects that you don't have a security keyI can provide the security key if you'd like

Hi, the customer originally ordered a website design Once we started providing the service to the customer, they requested advanced design work that we were not capable of We ended up refunding the customer their money The customer then wanted us to give them the website at no charge Since we already gave them there money back, we could not give them a partially completed website design We have receipts to prove the refunded amounts This complaint is unjustified

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Here is some more information.
I am not happy with ***'s response, so I have attached some email questions that we sent to simple nerds and also some of their responsesAs well as a quote from their websiteAnd we also wanted to say that we were always very upfront with our website needs and that we only had items that we were selling and our initial conversations before we bought the package were " if you're selling a few items, set up a *** and our designers can make it happen".
The quote on their website:"If you are only selling a few items, we can create a website that has a simple *** "Buy Now" buttonIf you plan to sell many items (like a clothing store), then this would require an advanced "e-commerce" store which we cannot help with."
Again, we were selling items and we said this from the startAnd we were reassured that it wouldn't be a problemThis is a TERRIBLE way to run a business, using runarounds and terrible, not helpful customer serviceWe tried making it work but received no help from their support teamHere are some emails when we were trying to get that feature added and when we had to pay someone else to try to fix itTwo people actually, and we sent two different emails explaining that they were getting redirected to the main page*** was the only person to mention that we needed a "key" AFTER we cancelled the service and requested a refund" We are now at the point of needing to add a cart/*** but are having difficulty doing it ourselves since we don't seem to have access to the back half of the pageWould it be possible to have y'all do that for us? I believe you have our *** information already and the prices for the items are already listed on the pageThanks and have a great day! April 22nd I have someone that is trying to add a shopping cart function to our websiteWe have been trying to access the admin backpage from the link you have sent usThe link directs us to the home page of our websitePlease helpMay 24th
To answer ***'s question, I hope you can relay it to him, we were never given your *** account infoit's recommended that you do this step yourself, attached is the login for your website so you can do itWe don't do shopping carts/ecommerce, but if you were just selling a few items, you can do it with ***They have buttons that can you create that we can add to the siteIf you prefer to use a different shopping cart then that's something you would have to do on your own as well as incorporate it on your ownMaybe the shopping cart provider can help you do it."
BAIT AND SWITCH
Thanks again,
***

There appears to have been some miscommunication since the customer appeared to hire two different parties to work on the website.If the customer needs access to the back end of their website, we can provide that again.Regarding the *** buttons, in the email we wrote "They have buttons that can you create that we can add to the site." This may have mis-read by the customer Here's what we mean: *** allows you to create buttons by logging in and creating the buttons For reference, here are their instructions: https://developer.***.com/docs/classic/***-payments-standard/integration-guide/*...⇄ security purposes, *** does not allow us to ask customers for their login information because of privacy and security concerns We would never ask a customer for their *** login information since it involves banking information Because of this, we ask customers to login to ***, and follow the steps to generate an order button, and send us the code Then, we add the code onto the website.We can still add the code for the customer if needed.Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.Here is some more information. I am not happy with ***'s response, so I have attached some email questions that we sent to simple nerds and also some of their responsesAs well as a quote from their websiteAnd we also wanted to say that we were always very upfront with our website needs and that we only had items that we were selling and our initial conversations before we bought the package were " if you're selling a few items, set up a *** and our designers can make it happen". The quote on their website:"If you are only selling a few items, we can create a website that has a simple *** "Buy Now" buttonIf you plan to sell many items (like a clothing store), then this would require an advanced "e-commerce" store which we cannot help with." Again, we were selling items and we said this from the startAnd we were reassured that it wouldn't be a problem.This is a TERRIBLE way to run a business, using runarounds and terrible, not helpful customer serviceWe tried making it work but received no help from their support team.Here are some emails when we were trying to get that feature added and when we had to pay someone else to try to fix itTwo people actually, and we sent two different emails explaining that they were getting redirected to the main page*** was the only person to mention that we needed a "key" AFTER we cancelled the service and requested a refund." We are now at the point of needing to add a cart/*** but are having difficulty doing it ourselves since we don't seem to have access to the back half of the pageWould it be possible to have y'all do that for us? I believe you have our *** information already and the prices for the items are already listed on the pageThanks and have a great day! April 22nd I have someone that is trying to add a shopping cart function to our websiteWe have been trying to access the admin backpage from the link you have sent usThe link directs us to the home page of our websitePlease helpMay 24thTo answer ***'s question, I hope you can relay it to him, we were never given your *** account infoit's recommended that you do this step yourself, attached is the login for your website so you can do it.We don't do shopping carts/ecommerce, but if you were just selling a few items, you can do it with ***They have buttons that can you create that we can add to the siteIf you prefer to use a different shopping cart then that's something you would have to do on your own as well as incorporate it on your ownMaybe the shopping cart provider can help you do it."BAIT AND SWITCHThanks again,***

Hi ***, ok below is what I had sent to the customer but I didn't receive the response. The customer agreed to the terms and we completed the website. We offered support but he hasn't been responsive. Whenever a customer places an order, they have to agree to our terms of service
here: http://tinyurl.com/mu2ubmtHere is the specific line that says once the website is accepted and launched, no refunds are allowed: Once a website is launched, refunds are no longer allowedA website is considered 'launched' when it is published and made public, regardless of the state of completeness (such as launching early for a promotional event).The customer has already acknowledged that the website was completed and launchedAccording to the terms that the customer agreed to, this means that the services were rendered and we cannot issue a refundIs this enough to clear the complaint? Email to *** that I sent that was not responded to:Hi ***, I'm sorry to hear that you're unsatisfied with your website. Unfortunately since the website was completed we can't issue a refundI can help you with some of the issues that you've having. Regarding the Contact Form, have you checked your spam folder? I checked your backend and it appears that the form is working properlyIn fact, the website keeps a history of all of the Contact forms that are submittedI can have them re-sent to your email addressYou just have to make sure that your email isn't blocking it or marking it as spam.For the backend of the website, you can indeed access it just fineThe system sends you to the frontend consumer page when it detects that you don't have a security keyI can provide the security key if you'd like

There appears to have been some miscommunication since the customer appeared to hire two different parties to work on the websiteIf the customer needs access to the back end of their website, we can provide that againRegarding the *** buttons, in the email we wrote "They have buttons that can you create that we can add to the site." This may have mis-read by the customer Here's what we mean: *** allows you to create buttons by logging in and creating the buttons For reference, here are their instructions: https://developer.***.com/docs/classic/***-payments-standard/integration-guide/*...⇄ /> For security purposes, *** does not allow us to ask customers for their login information because of privacy and security concerns We would never ask a customer for their *** login information since it involves banking information Because of this, we ask customers to login to ***, and follow the steps to generate an order button, and send us the code Then, we add the code onto the websiteWe can still add the code for the customer if neededThanks

Hi there,
I had filed a complaint with the company "simple nerds" and the id number is ***The complaint was closed with no resolution but the owner has contacted me since and we have worked out our own resolutionI would need to retract my complaint against simple nerds and send him the conformationWhat are the steps that I would need to take to make this happen?
Thank you again for all of your help with this matterI have greatly appreciated it.
*** ***

Hi [redacted], ok below is what I had sent to the customer but I didn't receive the response.  The customer agreed to the terms and we completed the website.  We offered support but he hasn't...

been responsive.  Whenever a customer places an order, they have to agree to our terms of service here: http://tinyurl.com/mu2ubmt
Here is the specific line that says once the website is accepted and launched, no refunds are allowed: Once a website is launched, refunds are no longer allowed. A website is considered 'launched' when it is published and made public, regardless of the state of completeness (such as launching early for a promotional event).
The customer has already acknowledged that the website was completed and launched. According to the terms that the customer agreed to, this means that the services were rendered and we cannot issue a refund. Is this enough to clear the complaint?
Email to [redacted] that I sent that was not responded to:
Hi [redacted], I'm sorry to hear that you're unsatisfied with your website. 
Unfortunately since the website was completed we can't issue a refund. I can help you with some of the issues that you've having. 
Regarding the Contact Form, have you checked your spam folder? I checked your backend and it appears that the form is working properly. In fact, the website keeps a history of all of the Contact forms that are submitted. I can have them re-sent to your email address. You just have to make sure that your email isn't blocking it or marking it as spam.
For the backend of the website, you can indeed access it just fine. The system sends you to the frontend consumer page when it detects that you don't have a security key. I can provide the security key if you'd like.

Hi there,    I had filed a complaint with the company "simple nerds" and the id number is [redacted]. The complaint was closed with no resolution but the owner has contacted me since and we have worked out our own resolution. I would need to retract my complaint against simple nerds and send him the conformation. What are the steps that I would need to take to make this happen?Thank you again for all of your help with this matter. I have greatly appreciated it. [redacted].

Hi, the customer originally ordered a website design.  Once we started providing the service to the customer, they requested advanced design work that we were not capable of.  We ended up refunding the customer their money.  The customer then wanted us to give them the website at no...

charge.  Since we already gave them there money back, we could not give them a partially completed website design.  We have receipts to prove the refunded amounts.  This complaint is unjustified.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
While they have indeed transferred the website - after our asking repeatedly and their stalling and claiming they were going to do this and that - WE ASKED THEM TO DO SO AND TO NOTIFY US, BY E-MAIL AND BY PHONE IMMEDIATELY AS SOON AS IT WAS TRANSFERRED.
These arrogant people did nothing and yet THEY, WITHOUT INFORMING US OR GAINING OUR APPROVAL, WENT AHEAD AND POSTED THE SITE WITHOUT OUR PERMISSION - WE HAD INDICATED TO THEM REPEATEDLY THAT WE WOULD NEED TO VIEW ALL, CORRECT THEIR ERRORS, AND ENSURE THAT ALL WAS WELL BEFORE ACCEPTING THE TRANSFER AND THEIR OFFER OF SETTLEMENT STILL NOT APPARENT. We have also discovered that they have somehow sabotaged some of the website and altered videos which we ourselves had placed which now either do not open, or open to the wrong video.
Please help us take this person down and put him out of business once and for all!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Again [redacted], Owner of Simple Nerds Web Design has proven himself to be a completely fraudulent, criminal, lying cheat. We AGREED TO CERTAIN ASPECTS AND WERE ASSURED THEIR CAPABILITY TO PROVIDE CERTAIN, SIMPLE SERVICES, LONG BEFORE THE WEBSITE WAS EVEN UNDER CONSTRUCTION. (Or we would have not wasted their and our time!!!) We also attempted to have their earlier lies and other blatant, willful misrepresentation(s) addressed repeatedly beginning in the early days of Dec. Despite our asking by phone and by e-mail no less than 15 times, to simply have our concerns addressed and to be connected to the owners of the Company - see a few of those e-mails pasted below - [redacted] the filthy liar [redacted] consistently and repeatedly ignored our requests and has yet to this minute to address even one single aspect of our original claims. He said he, "Handled the billing", but despite asking him directly who the Owner and/or responsible party might be, he continued to stall and lie and never once address our concerns or reveal himself as the Owner. (What a coward!) It was not until, AND AFTER TWO MONTHS OF ASKING, that we were forced to engage a forensic business specialist to determine their location and that the dirty businessman, criminal , fraudulent liar [redacted] is the Owner. (What a creep!)  
While we have dozens of e-mails to prove our claims and provide more than enough ammunition to put this liar sm out of business for good - please just view these few for now:
--------------------------------------------------------------------------------...⇄ /> From Dec. 12 -  QUESTIONING THEIR PROCESS AND BROKEN AGREEMENTS AT THAT POINT ALREADY, WITH NO CLEAR SCHEDULE OR DIRECT FEEDBACK AND NO DIRECT DISCUSSION/ CONVERSATION WITH THE DESIGNER, AS HAD BEEN AGREED!!!!!! 
Hi [redacted] - at some point I'd like to be able to view the Web Pages while being on the phone with you - something I requested from the start and was assured would occur. The lack of any coherent appointments or schedule may be convenient for you there, but has proven to be a huge waste of time for us, as we never know when we can respond or when our questions may be addressed. While we indicated from the start that we were in no hurry; that we wanted to get it right before it was ever posted, your company's processes are a bit confusing to say the least.
So, I have been asked to make an appointment to discuss by phone issues remaining on the site. I will be available at any point Tuesday afternoon or evening, after 12 noon, and will attempt to phone during that time, while viewing the pages, if someone doesn't contact me first.
As concerns this concept of the listings opening, please know that I had discussed with [redacted] more than once, then again with another lady there, who assured me that these issues/questions would be handled and that our aims were indeed possible to achieve. Then you claimed you were not understanding of our intent. (And that is why the process of saying the same thing several times to someone else and then having to be misunderstood or waste additional time attempting to reiterate the same discussion is not only redundant, but extremely frustrating.) To be clear - we had asked from the start - and were assured of that possibility - that the Listings Page would allow for a given entry to open-up and display a more involved or detailed history of that listing - WITHOUT YOUR HAVING TO BUILD AN ADDITIONAL PAGE FOR EACH ENTRY (Because that would ultimately be thousands of additional pages to build.) We were told it is/was possible and we are still expecting that to be the case. If it is not, we needed to know a while ago, in order to make the changes in our listings, etc. At this point, and because of this confusion, certain of our members have now felt forced to discuss the issue with other Website Consultants/ Builders in order to clarify as we attempt to move forward.
As concerns the site presently - your last message was on Thur. the 11th and you said you were still attempting to integrate the Paypal to the Contact Page - but we've heard nothing since and nothing has changed on the Draft Pages. Some issues that need attention -
Hopefully we will speak and clarify all these remaining issues and be able to rectify all in about 5 minutes by phone.
________________________________________________________________________________...⇄ />  
THEN VIEW BELOW WHERE THE DESIGNER CLEARLY SAYS THE WEBSITE IS READY AND WILL BE TURNED ON WHEN WE SAY SO - DIRECTLY ION CONTRAST TO THE LIAR CRIMINAL [redacted]'S FILTHY ASSERTIONS/LIES!!!!
 
[redacted] (Designer)   Jan 2, 2014
Hi [redacted],
the website can be launched whenever you give the okay. we will just delete the under construction page and the site will be up.
Have a great evening and hope your new years was a good one.
--------------------------------------------------------------------------------...⇄ />  
THEN FROM ME TO ORIGINAL LIAR [redacted], CONCERNING  AFEW OF HIS LIES AND SHADY PRACTICES - ALL SUPPORTED BY THE DIRTY [redacted]! 
 
1) [redacted] - pls view part of your message from 11-22 below regarding the use of photos and your false claim that we would "try them out first". (You actually verbally told me by phone that unless we used images we would not pay for them.) -
"...As far as which resolution photos would be best, we can test them out during the designing process just let us know which ones you want on the site.
After you have approved them you can then purchase them and we can officially have them on the site......"
2) Pls view part of your message from 11-18 describing packages -
"$395 -
   $395 /one time fee – Includes:
       Up to 5 pages
       Custom contact us form,
       Appear on major search engines
       A photo slideshow or photo gallery
   $9.95 /month - Web Hosting"
They were attempting to charge 14.95 per month hosting - which is fine, but still makes you a liar, until they were nice enough to void that first month; first of all because the process was so bizarre and scattered and not at all what you assured us it would be...and secondly because we informed them that your lies regarding the photos cost us money.
3) Pls view the same section of that message from 11-18 and the line regarding "Appear on Major Search Engines" - because when asked, your web designer has no idea to what we were referring. Please ensure that our agreements are adhered to and you do indeed allow for placement on those search engines AND to allow for us to write the description of that listing, as we have also requested. We will need clarification of all of this and we will need it asap.
You phoned me and e-mailed me repeatedly, that while you were fishing for our money...but despite our numerous attempts to contact you for clarification or correction of your many lies since, you cant' even own up to anything and insult us further by your non-response. I have been instructed to visit your offices and make contact with the owners.
Please clarify all of our previous and current concerns and do so immediately.
We don't care about the extra money or even the weeks of our time your inconsistency, willful misrepresentation and lack of any schedule or true professionalism cost us....but we just hate being lied to.
 
--------------------------------------------------------------------------------...⇄ />  
FROM JAN. 24 - CLAIMING HE HANDLES THE BILLING - IN RESPONSE OUR REPESTED REQUESTS TO DEAL WITH THE OWNERS - WHAT A LIAR - WHAT A COWARD! 
 
Hi [redacted],
 
My name is [redacted] and I handle Billing at Simple Nerds.
 
--------------------------------------------------------------------------------...⇄ /> THEN PLEASE VIEW THIS - AGAIN ASKING FOR RESPONSE FROM OWNER - [redacted] IS AN ABSOLUTE CRIMINAL LIAR WHO BELONGS IN PRISON!! THIS FROM ONE WEEK AGO AND STILL NOT ADMITTING ANY WRONGDOING OR THAT HE IS OWNER
 


[redacted]




Feb 7 (7 days ago)










to [redacted]




 
 
PLEASE PROVIDE THE NAME AND BUISINESS LICENSE OF THE OWNER AND DO IT NOW. WE DO NOT THREATEN - YOU WILL PAY.
IN FACT, AS YOU KNOW, IF WE ARE UNABLE TO UTILIZE AND TRANSFER THE DOMAIN NAMES FOR ANOTHER SIXTY DAYS - WE WILL BE INCREASING THE DAMAGES ANOTHER 25-30K. You had best get a move on! 
 
 
--------------------------------------------------------------------------------...⇄ />  
 
AND HERE HE IS ON JAN 28 - SAYING THAT HE WOULD TRANSFER THE ONE SITE AS IS - WHAT A LIAR!!!


[redacted] **.mtasv.net 




Jan 28










to me




 
 
 
 
Hi [redacted],
 
Yes, we can go that route.  For the website, if you'd like to keep it as it is now, what I can do is have it transferred to you.  You would just need to get a hosting account at GoDaddy.com and we'll transfer it for you (there's usually a fee to transfer, but we can waive it).  Once the site is transferred, you would need a new designer to take responsibility and manage the website.
 
For your domain, you still have full ownership of the registration for the next year.  I will send you instructions on how to transfer it to your name once I hear back on what you want to do with the website.
 
For all future communication, please just contact me regarding it.  Some of our staff members felt that you put them down over the phone, which lead to us having to end our contract with you.  So, we're either ready to offer you a full refund or if you prefer to keep the site, we can proceed with transferring it and launching it for you.
 
Thanks.
 
 
--------------------------------------------------------------------------------...⇄ />  


[redacted]




Feb 7 (7 days ago)










to [redacted]




 
 
 
 
The issue(s) of your staff's blatant, willful, repeated misrepresentation (aka bold faced lies!), an issue we take quite seriously and one that we have respectfully asked you to address dozens of times, is an issue that will indeed be addressed in a court of law. We have all the proof we need and the damages are apparent and growing daily. We would be happy to speak directly to your attorney. Please provide contact information for the owners of Simplenerds web design at once. We plan to subpoena your offices and serve several people unless you comply. Do it now.
 
--------------------------------------------------------------------------------...⇄ /> Finally - to the Revdex.com - We cabn go on for days - especially as concerns our repeated requests to have the matters addressed responsibly.
Again - this man did not, in any way, ever attempt to address our concerns or even respond timely. (in fact he lied dozens of times about even his role or level of responsibility)
We have lost approximately $35-50,000 in a low estimation of earnings lost as a result of his lies and stalling and evil, sick behavior. (We actually run as not-for-profit and provide services, but must be allowed to operate to help the public.)
We will put him out of business permenantly unless we are made reasonably whole in a very short time-frame.
Regards,
[redacted]

We have transferred the website for [redacted] and it is now in his GoDaddy account.  We are waiting to hear back from [redacted] if there are any issues with the website.  If everything works fine, we will consider this resolved.  Thanks.