Initial Business Response / [redacted] (1000, 5, 2016/05/04) */ CONSUMERS ORIGINAL COMPLAINT "hours of presentation" - I'm sorry that the presentation took a full hours that is very rare and only seems to happen when the client have a lot of questions or are signing up to purchase some of our products "...will be using your products to show results." With this statement, I'm assuming your upset that we presented our products during the Home Care Product PresentationWe feel it would be a waste of everyone's time if we didn't show you our products when you chose to participate in our advertising presentation "wasted food by using as a tester." Yes, our employee would have asked to use a small piece of fruit or vegetable, to illustrate how food can taste better when washed with pure water, or how chlorine can be absorbed by foodThe average Canadian household throws away 15-30% of their produce every yearIf you feel the small piece we used was too much please call the office and we can reimburse you "...have employees provide their own...food..." With the rise of the Brown Recluse Spider found in produce, we have decided as a company to not allow our employees to bring fruits & vegetables into peoples homesMore importantly, due to allergies being an actual threat, we don't want to jeopardize anyone's health by bringing food into a clients home "...falsifying your information..." Read the back of the cardIt states HOME CARE PRODUCT PRESENTATION "...prepared to have this go through media..." [redacted] "...received another cardsaid that we can't provide the prize unless you see the presentation again..." Read the back of the card"....must agree to and qualify for a HOME CARE PRODUCT PRESENTATION." If you don't do the presentation again we don't give you another prizeDid you expect anything different? CONSUMER DESIRED RESOLUTION: There are solutions: Next time you receive a card in the mail choose not to waste your valuable time and don't dial the phone number on the back Contact [redacted] and request that they stop sending Unaddressed Ad Mail to your home
Initial Business Response /* (1000, 5, 2014/07/10) */
The clients agreed to purchase the equipment after salesman got them a great deal from the officeThe salesman did a follow up check on the equipment about a week later to make sure everything was working properly and client signed off
that it was
The salesman did express to the company that the client felt the installation went poorlyWe did some additional training with the installer to help prevent any similar issues in the future
I received a call from the client months after the initial installHe proceeded to tell me how poorly the install went and told me he had to re-due some of the work himselfHe continued to inform me that they have notice a substantial amount of water leaking into his home and this has been going on for about a monthAs a conscientious company, I dispatched an installer as soon as possible to have a look at the situation
When the installer arrived he could instantly hear the water running from the enclosed areaHe opened up the panel and noticed a substantial amount of water leaking from the hot water tank drain valveHe took a video and forward it to meHe told me that the initial install of equipment looked fine and our area of work was not near the leaking drain valveHe informed me that he doesn't have anything to fix the leak since it's not our company productThe client was getting irate so I told the installer to leave
I spoke to the client later that evening and recommended that he should call a plumbing company to fix this issueHe informed me he's had issues in the past with other products leakingHe asked to speak to a regional representativeI told him it's Friday night and I'll have someone call him on Monday
I followed up with the Calgary location where the regional representative is locatedHe placed a call and got no answerA few days later he spoke to the client and said "...Since the tank started to leak months later Simple Water Services cannot be held liable
I have not been in my office for the last couple weeks and the person their leaving messages with (***) doesn't work in the office
Initial Consumer Rebuttal /* (3000, 8, 2014/07/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** told us to call a plumber to fix the leak, which we did at our own expense***
Very unsatisfied customer,
***
Initial Business Response /* (1000, 10, 2014/08/15) */
Yes after month the client called the office stating they didn't believe the equipment was workingThe company paid a technician to investigate and found the equipment was working perfectlySince the client waited months to
notify us of some unusual side effects, it hard to determine if they are directly related to the water or equipmentWe recommended the client try potassium chloride instead of sodium chlorideThis is not a company solution but an industry standard to fix these type of symptomsThe client informed us they didn't want to try the potassium
We purchased our system in after we purchased fear set in so we went down the the office in Edmonton on Ave to meet the people there to make sure it was a valid offer after we had made a commitment to buy our systemWe were given good information a tour of the warehouse to show us how the system works and each year have someone come and change our filters for usWe like the system very much and have relocated and now have the filters sent to our location or pick them up personally to install ourselvesHave always had good service from the Edmonton locationIt is a pricey system so not for everyone but where we live now it has been well worth it
Initial Business Response /* (1000, 5, 2016/05/04) */
CONSUMERS ORIGINAL COMPLAINT
1. "3 hours of presentation" - I'm sorry that the presentation took a full 3 hours that is very rare and only seems to happen when the client have a lot of questions or are signing up to purchase some of...
our products.
2. "...will be using your products to show results." With this statement, I'm assuming your upset that we presented our products during the Home Care Product Presentation. We feel it would be a waste of everyone's time if we didn't show you our products when you chose to participate in our advertising presentation.
3. "... wasted food by using as a tester." Yes, our employee would have asked to use a small piece of fruit or vegetable, to illustrate how food can taste better when washed with pure water, or how chlorine can be absorbed by food. The average Canadian household throws away 15-30% of their produce every year. If you feel the small piece we used was too much please call the office and we can reimburse you.
4. "...have employees provide their own... ...food..." With the rise of the Brown Recluse Spider found in produce, we have decided as a company to not allow our employees to bring fruits & vegetables into peoples homes. More importantly, due to allergies being an actual threat, we don't want to jeopardize anyone's health by bringing food into a clients home.
5. "...falsifying your information..." Read the back of the card. It states HOME CARE PRODUCT PRESENTATION.
6. "...prepared to have this go through media..." [redacted]
7. "...received another card... said that we can't provide the prize unless you see the presentation again..." Read the back of the card. "....must agree to and qualify for a HOME CARE PRODUCT PRESENTATION." If you don't do the presentation again we don't give you another prize. Did you expect anything different?
CONSUMER DESIRED RESOLUTION:
There are 2 solutions:
1. Next time you receive a card in the mail choose not to waste your valuable time and don't dial the phone number on the back.
2. Contact [redacted] and request that they stop sending Unaddressed Ad Mail to your home.
Thank you for your feed back. We have put some new people and systems in place since this incident. We are confident that the new program will help eliminate future missed appointments.
We have shipped out 2 sets of Pre-Filter Packages via [redacted]. ...
Please lets us know if you do not receive them by the end of the month. If you have any question on how to install the filters in the future please give us a call. Thanks in advance,
Simple Water Services
Initial Business Response /* (1000, 5, 2016/01/31) */
[redacted]
Jan 28 (3 days ago)
to me, [redacted]We do not train our Representatives to tell our potential clients the city water is bad. In fact we train them to speak highly of City of Edmonton and EPCOR for doing a great...
job. EPCOR makes sure on a daily basis, the people in Edmonton and surrounding areas have safe drinking water.
We train our representatives to show potential clients the benefits of Drinking purified water and using softened, chlorine free water. And many clients now this information before we even arrive.
Upon opening a letter, I had a team meeting. I retrained everyone and made it very clear of our company policy not to use scare tactics. The Representative who made these bad choices to use scare tactics with a client has been demoted. He will not be allowed to see potential clients and do presentation for the next 30 days and must re-complete the initial training all new Representatives go through.
"All statements made in the presentation are completely false and unfounded". Well that might not be entirely true. Doing some research from creditable sources like health Canada instead of youtube might open ones eyes.
See the following links for some examples.
[redacted]
Now I don't believe everything I see on the news but its seems like some people do.
[redacted]
There's also information from studies around the world.
[redacted]
[redacted]
Now my representatives do not cite or use these website or any other websites (unless we have permission) for the purpose of selling, that would be illegal. We use information like this on an individual basis, so we can believe in what we are doing. And believe that we are helping people whether they know it or not.
I'm not saying what my 1 representative did was right, but trying to strong arm the Revdex.com and insinuating that they are not doing there job. Is just as wrong as what my 1 representative did.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There's lots of evidence that shows these water softeners and filtration systems are available for less than 1/3 of what your selling them for. Not only are your selling tactics deceptive but your products are way overpriced. Scaring people into buying your systems is one more burden on Alberta's struggling economy that we don't need. Your "lottery ticket" method to get in the door is a far cry from being legitimate. If you Google companies like yours there's numerous examples of it being a scam. I'm not trying to "strong arm" the Revdex.com but after doing very little research its clear that companies like yours have been scamming people out of their money for some time.
Final Business Response /* (4000, 9, 2016/02/09) */
[redacted]
11:42 AM (1 hour ago)
[redacted]
Theirs lots of evidence that shows [redacted] vehicles are available for less than 1/3 of what [redacted] is selling their vehicles for. Now our manufacture does make products that cost 1/3 of our prices they also have a 1/5 of the warranty. The reason, they are both made with different parts and pieces. Just like [redacted] and [redacted].
Our company's policy and procedure of selling our products are client based around the feel, smell, touch and taste. We are not deceiving our clients senses.
Our company is not scaring people into buying anything. The media scares the public on a daily basis, and we just supply a solution. Most of our client purchase because they are already looking for a way to improve their water.
If you google industry you'll find way more stories about bad companies on the internet than good. But bad companies don't last and good companies do. Simple Water Services has been around since 2011 and we are not perfect, but it's our policy to address every problem that any of our clients have with our equipment.
Our advertising promotion is legal, go ask your lawyer. Because we asked ours. The fact that you did do very little research is why you think this company is a scam.
Initial Business Response /* (1000, 13, 2014/07/10) */
The house hold agreed to an appointment over the phone for one of our representatives to come over. The client purchased one of the company's units and it was installed successfully. Our office hours are 10am-9pm.
I do...
recall a fax being sent several months after the purchase was made. I was surprised and confused because it was well beyond the 10 cancellation period. ([redacted])
I don't have the exact dates of when we sent our technician/installer over. I did choose to send our most knowledgeable and experience Tech to [redacted]'s house ( This particular Tech has 11 yrs experience in the water industry and is contracted out by many company's for his knowledge. [redacted]) I sent the Tech to the home and did not charge [redacted] for this service. The Tech concluded it was customer error that caused the equipment to fail. The customer had overloaded the unit with salt. The equipment should be I good working order still but not for certain until salt was removed and started up again. [redacted] The Tech asked the client to call him when the unit was empty. He lived in the area too and was willing to go back free of charge to [redacted] and start it up again. [redacted] never called the Tech to go back.
[redacted]. I calmly and professional agreed to assist him, regardless of his previous and current actions. I instructed [redacted] to get a bag salt from [redacted], he responded "I already have a bag here". I asked him to pour it in and give me a call back. [redacted] never called back.
I would walked [redacted] through the start up the unit over the phone and then had a Rep or Tech stop by after 3 days to test the equipment to see if it was still functional. (I might have even told [redacted] I would send another person by after the equipment had been running for a few days to test it) Unfortunately, this letter was the next time I heard from [redacted].
Initial Consumer Rebuttal /* (3000, 16, 2014/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In the comment about the machine being over filled is wrong. Was filled by the installer to where it was in the machine. We added one bag to the level that the tech. had previously filled it.We were told by the tech. that it was to full.[redacted] We did not get any response from simple water. We still want it out of here.
Initial Business Response / [redacted] (1000, 5, 2016/05/04) */ CONSUMERS ORIGINAL COMPLAINT "hours of presentation" - I'm sorry that the presentation took a full hours that is very rare and only seems to happen when the client have a lot of questions or are signing up to purchase some of our products "...will be using your products to show results." With this statement, I'm assuming your upset that we presented our products during the Home Care Product PresentationWe feel it would be a waste of everyone's time if we didn't show you our products when you chose to participate in our advertising presentation "wasted food by using as a tester." Yes, our employee would have asked to use a small piece of fruit or vegetable, to illustrate how food can taste better when washed with pure water, or how chlorine can be absorbed by foodThe average Canadian household throws away 15-30% of their produce every yearIf you feel the small piece we used was too much please call the office and we can reimburse you "...have employees provide their own...food..." With the rise of the Brown Recluse Spider found in produce, we have decided as a company to not allow our employees to bring fruits & vegetables into peoples homesMore importantly, due to allergies being an actual threat, we don't want to jeopardize anyone's health by bringing food into a clients home "...falsifying your information..." Read the back of the cardIt states HOME CARE PRODUCT PRESENTATION "...prepared to have this go through media..." [redacted] "...received another cardsaid that we can't provide the prize unless you see the presentation again..." Read the back of the card"....must agree to and qualify for a HOME CARE PRODUCT PRESENTATION." If you don't do the presentation again we don't give you another prizeDid you expect anything different? CONSUMER DESIRED RESOLUTION: There are solutions: Next time you receive a card in the mail choose not to waste your valuable time and don't dial the phone number on the back Contact [redacted] and request that they stop sending Unaddressed Ad Mail to your home
Initial Business Response /* (1000, 5, 2014/07/10) */
The clients agreed to purchase the equipment after salesman got them a great deal from the officeThe salesman did a follow up check on the equipment about a week later to make sure everything was working properly and client signed off
that it was
The salesman did express to the company that the client felt the installation went poorlyWe did some additional training with the installer to help prevent any similar issues in the future
I received a call from the client months after the initial installHe proceeded to tell me how poorly the install went and told me he had to re-due some of the work himselfHe continued to inform me that they have notice a substantial amount of water leaking into his home and this has been going on for about a monthAs a conscientious company, I dispatched an installer as soon as possible to have a look at the situation
When the installer arrived he could instantly hear the water running from the enclosed areaHe opened up the panel and noticed a substantial amount of water leaking from the hot water tank drain valveHe took a video and forward it to meHe told me that the initial install of equipment looked fine and our area of work was not near the leaking drain valveHe informed me that he doesn't have anything to fix the leak since it's not our company productThe client was getting irate so I told the installer to leave
I spoke to the client later that evening and recommended that he should call a plumbing company to fix this issueHe informed me he's had issues in the past with other products leakingHe asked to speak to a regional representativeI told him it's Friday night and I'll have someone call him on Monday
I followed up with the Calgary location where the regional representative is locatedHe placed a call and got no answerA few days later he spoke to the client and said "...Since the tank started to leak months later Simple Water Services cannot be held liable
I have not been in my office for the last couple weeks and the person their leaving messages with (***) doesn't work in the office
Initial Consumer Rebuttal /* (3000, 8, 2014/07/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** told us to call a plumber to fix the leak, which we did at our own expense***
Very unsatisfied customer,
***
Initial Business Response /* (1000, 10, 2014/08/15) */
Yes after month the client called the office stating they didn't believe the equipment was workingThe company paid a technician to investigate and found the equipment was working perfectlySince the client waited months to
notify us of some unusual side effects, it hard to determine if they are directly related to the water or equipmentWe recommended the client try potassium chloride instead of sodium chlorideThis is not a company solution but an industry standard to fix these type of symptomsThe client informed us they didn't want to try the potassium
We purchased our system in after we purchased fear set in so we went down the the office in Edmonton on Ave to meet the people there to make sure it was a valid offer after we had made a commitment to buy our systemWe were given good information a tour of the warehouse to show us how the system works and each year have someone come and change our filters for usWe like the system very much and have relocated and now have the filters sent to our location or pick them up personally to install ourselvesHave always had good service from the Edmonton locationIt is a pricey system so not for everyone but where we live now it has been well worth it
Initial Business Response /* (1000, 5, 2016/05/04) */
CONSUMERS ORIGINAL COMPLAINT
1. "3 hours of presentation" - I'm sorry that the presentation took a full 3 hours that is very rare and only seems to happen when the client have a lot of questions or are signing up to purchase some of...
our products.
2. "...will be using your products to show results." With this statement, I'm assuming your upset that we presented our products during the Home Care Product Presentation. We feel it would be a waste of everyone's time if we didn't show you our products when you chose to participate in our advertising presentation.
3. "... wasted food by using as a tester." Yes, our employee would have asked to use a small piece of fruit or vegetable, to illustrate how food can taste better when washed with pure water, or how chlorine can be absorbed by food. The average Canadian household throws away 15-30% of their produce every year. If you feel the small piece we used was too much please call the office and we can reimburse you.
4. "...have employees provide their own... ...food..." With the rise of the Brown Recluse Spider found in produce, we have decided as a company to not allow our employees to bring fruits & vegetables into peoples homes. More importantly, due to allergies being an actual threat, we don't want to jeopardize anyone's health by bringing food into a clients home.
5. "...falsifying your information..." Read the back of the card. It states HOME CARE PRODUCT PRESENTATION.
6. "...prepared to have this go through media..." [redacted]
7. "...received another card... said that we can't provide the prize unless you see the presentation again..." Read the back of the card. "....must agree to and qualify for a HOME CARE PRODUCT PRESENTATION." If you don't do the presentation again we don't give you another prize. Did you expect anything different?
CONSUMER DESIRED RESOLUTION:
There are 2 solutions:
1. Next time you receive a card in the mail choose not to waste your valuable time and don't dial the phone number on the back.
2. Contact [redacted] and request that they stop sending Unaddressed Ad Mail to your home.
Thank you for your feed back. We have put some new people and systems in place since this incident. We are confident that the new program will help eliminate future missed appointments.
We have shipped out 2 sets of Pre-Filter Packages via [redacted]. ...
Please lets us know if you do not receive them by the end of the month. If you have any question on how to install the filters in the future please give us a call. Thanks in advance,
Simple Water Services
Initial Business Response /* (1000, 5, 2016/01/31) */
[redacted]
Jan 28 (3 days ago)
to me, [redacted]We do not train our Representatives to tell our potential clients the city water is bad. In fact we train them to speak highly of City of Edmonton and EPCOR for doing a great...
job. EPCOR makes sure on a daily basis, the people in Edmonton and surrounding areas have safe drinking water.
We train our representatives to show potential clients the benefits of Drinking purified water and using softened, chlorine free water. And many clients now this information before we even arrive.
Upon opening a letter, I had a team meeting. I retrained everyone and made it very clear of our company policy not to use scare tactics. The Representative who made these bad choices to use scare tactics with a client has been demoted. He will not be allowed to see potential clients and do presentation for the next 30 days and must re-complete the initial training all new Representatives go through.
"All statements made in the presentation are completely false and unfounded". Well that might not be entirely true. Doing some research from creditable sources like health Canada instead of youtube might open ones eyes.
See the following links for some examples.
[redacted]
Now I don't believe everything I see on the news but its seems like some people do.
[redacted]
There's also information from studies around the world.
[redacted]
[redacted]
Now my representatives do not cite or use these website or any other websites (unless we have permission) for the purpose of selling, that would be illegal. We use information like this on an individual basis, so we can believe in what we are doing. And believe that we are helping people whether they know it or not.
I'm not saying what my 1 representative did was right, but trying to strong arm the Revdex.com and insinuating that they are not doing there job. Is just as wrong as what my 1 representative did.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There's lots of evidence that shows these water softeners and filtration systems are available for less than 1/3 of what your selling them for. Not only are your selling tactics deceptive but your products are way overpriced. Scaring people into buying your systems is one more burden on Alberta's struggling economy that we don't need. Your "lottery ticket" method to get in the door is a far cry from being legitimate. If you Google companies like yours there's numerous examples of it being a scam. I'm not trying to "strong arm" the Revdex.com but after doing very little research its clear that companies like yours have been scamming people out of their money for some time.
Final Business Response /* (4000, 9, 2016/02/09) */
[redacted]
11:42 AM (1 hour ago)
[redacted]
Theirs lots of evidence that shows [redacted] vehicles are available for less than 1/3 of what [redacted] is selling their vehicles for. Now our manufacture does make products that cost 1/3 of our prices they also have a 1/5 of the warranty. The reason, they are both made with different parts and pieces. Just like [redacted] and [redacted].
Our company's policy and procedure of selling our products are client based around the feel, smell, touch and taste. We are not deceiving our clients senses.
Our company is not scaring people into buying anything. The media scares the public on a daily basis, and we just supply a solution. Most of our client purchase because they are already looking for a way to improve their water.
If you google industry you'll find way more stories about bad companies on the internet than good. But bad companies don't last and good companies do. Simple Water Services has been around since 2011 and we are not perfect, but it's our policy to address every problem that any of our clients have with our equipment.
Our advertising promotion is legal, go ask your lawyer. Because we asked ours. The fact that you did do very little research is why you think this company is a scam.
Initial Business Response /* (1000, 13, 2014/07/10) */
The house hold agreed to an appointment over the phone for one of our representatives to come over. The client purchased one of the company's units and it was installed successfully. Our office hours are 10am-9pm.
I do...
recall a fax being sent several months after the purchase was made. I was surprised and confused because it was well beyond the 10 cancellation period. ([redacted])
I don't have the exact dates of when we sent our technician/installer over. I did choose to send our most knowledgeable and experience Tech to [redacted]'s house ( This particular Tech has 11 yrs experience in the water industry and is contracted out by many company's for his knowledge. [redacted]) I sent the Tech to the home and did not charge [redacted] for this service. The Tech concluded it was customer error that caused the equipment to fail. The customer had overloaded the unit with salt. The equipment should be I good working order still but not for certain until salt was removed and started up again. [redacted] The Tech asked the client to call him when the unit was empty. He lived in the area too and was willing to go back free of charge to [redacted] and start it up again. [redacted] never called the Tech to go back.
[redacted]. I calmly and professional agreed to assist him, regardless of his previous and current actions. I instructed [redacted] to get a bag salt from [redacted], he responded "I already have a bag here". I asked him to pour it in and give me a call back. [redacted] never called back.
I would walked [redacted] through the start up the unit over the phone and then had a Rep or Tech stop by after 3 days to test the equipment to see if it was still functional. (I might have even told [redacted] I would send another person by after the equipment had been running for a few days to test it) Unfortunately, this letter was the next time I heard from [redacted].
Initial Consumer Rebuttal /* (3000, 16, 2014/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In the comment about the machine being over filled is wrong. Was filled by the installer to where it was in the machine. We added one bag to the level that the tech. had previously filled it.We were told by the tech. that it was to full.[redacted] We did not get any response from simple water. We still want it out of here.