SimpleeBeautiful Boutique Salon

Review: On Wednesday July ** at 3:30 pm, I arrived at SimpleeBeautiful for a haircut. What transpired in the following three hours was one of the most bizarre experiences of my life. To start, I arrived at the salon and was told that I didn't have an appointment. I insisted that I had set it up the preceding Saturday. [redacted] asked me if I received a confirmation and I replied that I was not sure. She shrugged her shoulders and replied, "Well, then I guess you didn't make an appointment." She went on to ask if I was "supposed to call back," and I responded that no one had given me that instruction. I just called to make an appointment I was told that it had been booked. She remained apathetic.But, by far the strangest aspect of this experience was the argument [redacted] and I had about rape. Yes. At a hair salon, with a paying customer, this woman started an argument about rape. [redacted]. Furthermore, she continuously asked me why [redacted]?" and why I "didn't know what happened?" Intermittently, adding that [redacted]" After all the rape talk subsided, she claimed that my hair, which she never touched, was damaged and that half of it needed to be cut off. I told her I didn't care. I should mention that my actual stylist, [redacted], never said anything about my hair being damaged. After the cut, [redacted] looked at the floor and chided "look at all that damaged hair."At the end, [redacted] told me that my appointment had been booked under the wrong name. When reception called to confirm, that woman cancelled it. After my appointment, [redacted] took down my information and sent me an email confirmation. As I left, [redacted] stood with her back to me, never uttering an apology about the mix up or even saying goodbye. When I got home, I saw an email from SimpleeBeautiful. Enclosed was a username password for me on the website under yet another wrong name.Desired Settlement: I left this salon feeling more insulted and belittled than I have my entire life. There is simply no excuse whatsoever for that level of incompetence; especially, coupled with [redacted]'s arrogance. Bottom line, your salon made a scheduling mistake. It happens. That isn't the issue. Instead of apologizing, however, [redacted] nursed her bruised ego by intentionally insulting a new client. No one should have to pay for such a terrible experience.

Business

Response:

The business has responded directly to Revdex.com, the response is as follows:

This letter is in response to the complaint brought by a client named [redacted]. The following is my response to the complaint as the owner of SimpleeBeautiful Boutique Salon.

I acknowledge that there was a mistake made by the [redacted] with making [redacted] appointment. Mistakes happen. Also we had a spirited discussion about a current event that was public knowledge and in the media, which happened on her college campus.

The client participated in the discussion whole heartedly and answered all questions posed freely. Not once did the client say she was uncomfortable with the topic or the conversation. She openly offered information about the topic that we would never know through media outlets- an insiders take on the topic. Salons typically engage in current event topics and everyone will have an opinion. We are very saddened that this topic offended the client and was not comfortable in the salon. Everyone is entirely to their opinions. However, this discussion had no bearing on the clients consultation, service and the outcome of her hair style which was executed perfectly by the stylist.

The facts:

When she, [redacted] arrived her appointment was not on the schedule, since it was made under another clients name and they previously cancelled the appointment. Because we work on an automated system with confirmations, there was no confirmation sent to her by the system. We also do not call clients in advance, since the system sends out emails and text messages to confirm. [redacted] did not receive these confirmations due to the mistake, neither did she call to confirm if she had an appointment for this specific day, which is what most clients do when they haven't heard back from us . Apparently, there was a lack of communication with the front desk and [redacted].

Since she arrived without an appointment on the schedule day, and because it was cancelled by mistake, and we work by appointments only, I asked her several question to figure out what happened. Once I determined the mistake, her stylist apologized for the mix up and then proceeded to let her know she would still be able to take her today.

When she arrived, [redacted], her stylist and myself were with other clients. Once [redacted] finished with her client, she attended to [redacted] with a full consultation, which includes an analysis of the clients hair type and texture, scalp analysis, products, styling options and condition of the hair, whether the hair ends are dry, damaged etc and if the hair needs a cut or trim.

I typically oversee all consultations from a distance and prompt The stylist with any action necessary to take. As a trained curly textured expert, Master precision cutter and licensed cosmetologist for over 25 + years, it is not necessary for me to actually touch the client but observe her hair from a distance or five feet or more when another stylist is handling the client.

A consultation also consist of an open exchange of questions and answers between the client and stylist to determine what the clients history with their hair has been, including what products they are using. The stylist did all these steps including filling out a consultation form with product recommendations and daily/weekly /monthly recommendations.

The client failed to mention in her complaint that she had not have a trim or cut in over several years by a professional . The stylist explained that her hair was damaged and that she would have to cut a significant amount of hair off.

I believe [redacted] also commented that she was prepared to cut it all off, however the Stylist explained, that wasn't necessary and showed her how much damaged hair would she would have to take off..

In conclusion, if the services were not done correctly or the client was not in agreement with cutting her hair, I would be more than happy to offer the client another service or 20% off her next visit. However, the client agreed to the cut, as she indicated in her letter. When told half her hair was damaged and would have to be cut she said, "I don't care."

Clearly, she did not like the atmosphere, the mistake with the appointment and that her name was spelled incorrectly, as well as, the spirited discussion that she participated in at the salon freely with interaction and without objecting to the topic which was a current topic, public knowledge and in the media.

The stylist did a great job and also instructed [redacted] on how to style or Do-it -yourself styles at home with product recommendations. All feelings and emotions are valid. Yet, do not pertain to the services rendered.

For all of these reasons, [redacted] is not entitled to an $80 refund. However, I will offer her a conditioning treatment and textured style to maintain the healthiness of her hair or 20% off her next service.

We apologize for the mistakes made with the appointment and any discussions that may have made her uncomfortable.

Sincerely,