I've never had such a terrible experience anywhereI wanted to have a ring custom made for my fiancé so we took some old rings to use the gold and diamonds off themThe whole time we were at the store we were treated like children who didn't know what we were talking about or what we wanted even though we didEverything my fiancé wanted design wise they said they couldn't do it so she settled for simple that she wasn't even sure she would likeShe had pictures they declined to look at at all in favor of pre done moldsAnd they wouldn't even look at a diamond we had that we wanted to trade for a different shape saying it was "worthless" despite not even picking it up or checking it's real or anything (the diamond was appraised elsewhere at $4,000)We were quoted a week to make the ringWe call back at a week to see if it's doneThey say they haven't started and that they advise 3-weeks to custom make a ringI double check the quoted finish date on the receipt they gave and it has week listed on it but we were going to be ok waiting a little while longer so we go back to waitingI call back at the week mark and of course they say they haven't even startedThey asked "how much of a rush was this? We just haven't gotten around to it yet" I voiced my frustrations to them and they say they'll start rushing itWe also realized after business hours that the receipt said the side diamonds were going to be channel set when we asked repeatedly for NOT channel setI left a message with it being after hours of what was wrong and for then to call me backI wait days and have no call backThen I call back to ask if they have an estimated time it will be done and if they got my message about the channel set and of course they say they haven't started itAt this point we're done and we tell them we'd like to come pick up our materials to go elsewhereThe person that answered the phone gives an indifferent "ok"Then a few minutes later I get a call from diamond dee lite and they ask if I wanted to come pick up a mold of the ring or our materialsI tell them we just want to pick up our materials and will be over to get them in a couple hoursThe person on the phone tried to convince me not to telling me a slew of excuses and even tried lying to me about the date they quoted it would be finished saying they now advise 4-weeks to make a ring (the 2nd time they changed it) even though I was looking at the receipt and it quoted almost weeks agoThen he finally gives up with the excuses telling me "I guess you can go somewhere else if you really wantWe haven't even melted your rings down yet so they're still intact for you"Then, we go to pick up UNTOUCHED rings just under WEEKS LATERWe had told them what time we would be there and when we get to the door it's locked, and another customer is already there just knocking and waitingWe wait for a minute and then I decide to callThey answer and I let them know their door is locked and they finally come to the door to open it (not sure how your door is still locked about hours after you open without anybody noticing)We go in to get our stuff back and just get told "sorry about that" and handed the intact rings and we leaveI would never tell anyone to go here unless they enjoy being treated like children and having weeks of their time wasted for no reason
(We went to Huntington right after and had a wonderful experience and she's going to get exactly the ring she wantedJust walked in with a picture of exactly it and the owner there said he could make the exact pictureI say go there instead)
I've never had such a terrible experience anywhereI wanted to have a ring custom made for my fiancé so we took some old rings to use the gold and diamonds off themThe whole time we were at the store we were treated like children who didn't know what we were talking about or what we wanted even though we didEverything my fiancé wanted design wise they said they couldn't do it so she settled for simple that she wasn't even sure she would likeShe had pictures they declined to look at at all in favor of pre done moldsAnd they wouldn't even look at a diamond we had that we wanted to trade for a different shape saying it was "worthless" despite not even picking it up or checking it's real or anything (the diamond was appraised elsewhere at $4,000)We were quoted a week to make the ringWe call back at a week to see if it's doneThey say they haven't started and that they advise 3-weeks to custom make a ringI double check the quoted finish date on the receipt they gave and it has week listed on it but we were going to be ok waiting a little while longer so we go back to waitingI call back at the week mark and of course they say they haven't even startedThey asked "how much of a rush was this? We just haven't gotten around to it yet" I voiced my frustrations to them and they say they'll start rushing itWe also realized after business hours that the receipt said the side diamonds were going to be channel set when we asked repeatedly for NOT channel setI left a message with it being after hours of what was wrong and for then to call me backI wait days and have no call backThen I call back to ask if they have an estimated time it will be done and if they got my message about the channel set and of course they say they haven't started itAt this point we're done and we tell them we'd like to come pick up our materials to go elsewhereThe person that answered the phone gives an indifferent "ok"Then a few minutes later I get a call from diamond dee lite and they ask if I wanted to come pick up a mold of the ring or our materialsI tell them we just want to pick up our materials and will be over to get them in a couple hoursThe person on the phone tried to convince me not to telling me a slew of excuses and even tried lying to me about the date they quoted it would be finished saying they now advise 4-weeks to make a ring (the 2nd time they changed it) even though I was looking at the receipt and it quoted almost weeks agoThen he finally gives up with the excuses telling me "I guess you can go somewhere else if you really wantWe haven't even melted your rings down yet so they're still intact for you"Then, we go to pick up UNTOUCHED rings just under WEEKS LATERWe had told them what time we would be there and when we get to the door it's locked, and another customer is already there just knocking and waitingWe wait for a minute and then I decide to callThey answer and I let them know their door is locked and they finally come to the door to open it (not sure how your door is still locked about hours after you open without anybody noticing)We go in to get our stuff back and just get told "sorry about that" and handed the intact rings and we leaveI would never tell anyone to go here unless they enjoy being treated like children and having weeks of their time wasted for no reason
(We went to Huntington right after and had a wonderful experience and she's going to get exactly the ring she wantedJust walked in with a picture of exactly it and the owner there said he could make the exact pictureI say go there instead)