Simpluris Inc

Thank you for expressing your concern about your experience with Simpluris Inc
serif;">We have received your complaint # ***, in regards to the settlement case you recently participated inAs a neutral third-party settlement administrator, Simpluris, Incis ordered by the court to provide administration services including case notification, response processing, call center support for class members, and sending disbursement checks in adherence with the court orderWithin these processes, the timelines for administration of each case are dependent on many factors outside of Simpluris’ controlAs a settlement administrator, our duties can include initial notifications, customer contact center, customer claim processing and distribution of funds to class members, while working to communicate effectively and give accurate information about the status of the caseWe understand that Simpluris Incsent out a case notification on July 2, to the address provided per company recordsPer request, Simpluris Incsent out a notification to the address that was provided on 1/5/The claims deadline was on 9/2/and we received your claims submission on 1/5/Since the claims deadline had passed, we submitted the late claim to counsel, who subsequently denied the claim pursuant to the terms of the settlement agreementAll submissions must be submitted timely to be considered valid We apologize for any inconvenience this may have caused you and hope that you accept our apology and prompt response to your concern filed with the Revdex.com Sincerely, Simpluris, Inc

Thank you for expressing your concern about your recent experience with Simpluris Inc
We have received your complaint # XXXXXXXX, in regards to the settlement case you recently participated in
As a neutral third-party settlement administrator, Simpluris, Incis
ordered by the court to provide administration services including case notification, response processing, call center support for class members, and sending disbursement checks in adherence with the court orderWithin these processes, the timelines for administration of each case are dependent on many factors outside of Simpluris’ control
As a settlement administrator, our duties can include initial notifications, customer contact center, customer claim processing and distribution of funds to class members, while working to communicate effectively and give accurate information about the status of the case
We understand that Simpluris Incsent out notification about the case; which you received in a timely manner and Simpluris Inc., received your response to participate in the case in a timely manner
We see that one of your concerns is regarding the disbursement of the funds to the classAs for the disbursement services we provided for this case, we did not at any time provide written notification to class members that the disbursement check would be mailed out no later than March
We do understand you were in contact with our customer service team inquiring about the disbursement for the caseAs a standard, we always give all callers an estimated date for the check distribution in order to ensure they are aware of the timeline for the distribution of fundsWe have looked into the matter of your concern and the dates shared with you by the customer service team were estimated based on the progress of the caseAdditionally, as the administrator, we do perform the actual disbursement of the checks but do not have the authority to push out or alter the dates that the checks are sent to class members as all dates are court ordered
We also see that you requested the name of the CEO and for an opportunity to speak with a supervisorAlthough, escalations of customer concerns are always elevated upon customer request, the customer service representative you spoke with when you made this request was the supervisor on the floor at the time of this request and was able to provide you the appropriate case informationAdditionally, what was shared with you about your request for the name of our CEO is true and it is a public record
After further review of your calls between January and April to the customer service team, the team appropriately followed our company policies by communicating to you all the pertinent case information about the status of the case including the estimated disbursement of funds to class members
As of your last call to our customer service team, which was the date the checks disbursed to class members, we were able to inform you that the checks were mailed that same dayWe apologize that you perceived our phone communication with you as “rude” and hope that you accept our apology and prompt response to your concern filed with the Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This response is by no means acceptable. Samplers failed to meet ALL of the job duties that they defined as their responsibility as a 3rd party administrator "our duties can include initial notifications, customer contact center, customer claim processing and distribution of funds to class members, while working to communicate effectively and give accurate information about the status of the case." I was NEVER notified of the settlement once the case was settled, I reached out to Simpluris as I wanted to make sure that they had my current address and married name. I was told by multiple Simpluris call center representatives that I was not a member of the suit. I called the case attorney who said that I was a member of the suit. I called Simpluris dozens of times and requested to speak directly with the Simpluris case manager so that I could resolve this issue. I left dozens of messages for the case manager and the corresponding supervisors; to date, I have not had a single call returned. Eventually, a call center representative told me that my only course of action was to submit a request to be "added to the case." I submitted the verbal request and was told to wait for a response. Over the course of the next few months, I called multiple times to follow-up only to be told to continue waiting. I received a response that my request to be added was denied in December 2014 at which time I called again to dispute the declination. The call representative I reached in December 2014 finally was able to find me in the Simpluris system as a class member (using the exact same maiden name, SS#, address, etc.) information that I had initially provided; he then emailed a copy of my claim form. I completed the form, faxed it back AND mailed it via certified mail the exact same day. I was asked by the call rep. to write a letter stating the details of my struggle and to highlight that:
Simpluris made the initial mistake by not locating me in their system even with my providing my maiden name and SS#.
Simpluris made me submit a request to be added (since they were not able to find me: which was their error) that was not resolved until AFTER the claim form deadline
Simpluris employees were never at their desk or available to discuss my case involvement and ignored dozens of request to return my messages. 
My phone records support all of these calls as do the Simpluris notes associated with my name, I know this as multiple representative have read them back to me in an effort to understand my continued calls. 
Needless to say, I refuse to accept responsibility for missing the claims submission form deadline as Simpluris didn't respond to me or provide the form to me until after the case deadline.
Regards,
[redacted]

Review: This company has received a class action settlement in an estimate amount of 19,000,000.00 which should be distributed to approximately 1076 Refuse Collection Truck Operators..as of this date.10/15/2014..No checks have been disburse. Nemours of phone calls have been placed this this company and all the operators can say is unknown date, some time in October, not until the end of the year..as of late I want to know is why, the checked haven't been issued out..very unprofessional company..no one there seems to know when the checks will be mailed out..Desired Settlement: Checks to be mailed asap....

Review: I was sent a claim form in the mail last summer stating that I was eligible to receive a settlement from my former employer, [redacted] Group USA, regarding a class action lawsuit. On December 05, 2013 I deposited a check from Simpluris (the settlement administrator) for $342.06 after receiving the check a few days prior. (This check came with a 1099 for tax purposes) On December 9th I received a letter from Simpluris saying that the check that they sent me was in 'error', and they overpaid me. The same day, my bank took the $342.06 out of my account and over drafted my bank account due to a check being written from a "closed account" They also charged me a $25 dollar NSF fee. Basically, Simpluris wrote me a bad check, and did not inform me until after it was deposited and cashed. On 12/12 they sent me a new check for $229.85 (the "corrected" amount) and stated that I needed to send them "proof" that my account was over drafted. How can a company get away with writing bad checks? Last week I was promised by their customer service center that I would be getting a call on Monday 12/16/13 from Doug Norman, the CFO of the company. I never received a call. How can this be legal? How can a company get a away with writing bad checks?Desired Settlement: I would like the $112.21 back, plus the $25 I had to pay for the NSF fee, totaling $137.21. This is the difference between the original check they sent me on that was deposited on 12/05 and the "corrected" check that was received on 12/12.

Review: SImpluris was contracted to distribute a settlement payment for an employment class action suit that I was a member of. Once Simpluris obtained the contract, I made contact with Simpluris in May 2014 to alert them that my name and address had changed, due to marriage, from what their records stated. The rep. could not locate me in their system with my new name, my maiden name or my social sec. number. I called back multiple times to recheck but was continuously told that they had no record of my employment/participation in the suit. They recommended that I submit a request to be added as a class member and that I would receive a written response shortly. I made several follow up calls over the next few months to inquire as to the status and was told to wait. The denial letter arrived mid December 2014 stating that I could not be added because they couldn't verify my employment. Again, I offered to send copies of my pay-stubs as proof. Finally, I was able to find a call rep. who was able to locate me with my maiden name, he sent me the claim form to submit, which I returned the same day. After sending it in, I received a denial letter because I had missed the Sept. 2014 deadline. I have written and called to state how unfair it is that Simpluris was responsible for contacting me, failed to do so, failed to locate me in their system (even though I was there) failed to respond (to the request that they suggested I submit) in a timely manner (not until after their own deadline) and now it is my problem. I have left no less than 20 messages for the case manager and her supervisor to contact me regarding Simpluris' gross negligence and have yet to receive a returned call; and when I say that I haven't received a returned call, I mean between May 2014 and Feb 2015. No one is ever "at their desk" or "in the office" and when I do leave a message, it is never returned. I have never experienced such a lack of professionalism in all my years in business. It feels like a scam.Desired Settlement: I would like a supervisor to return my call, apologize for the lack of professionalism, and help issue the settlement check to which I am entitled.

Business

Response:

Thank you for expressing your concern about your experience with Simpluris Inc. We have received your complaint # [redacted], in regards to the settlement case you recently participated in. As a neutral third-party settlement administrator, Simpluris, Inc. is ordered by the court to provide administration services including case notification, response processing, call center support for class members, and sending disbursement checks in adherence with the court order. Within these processes, the timelines for administration of each case are dependent on many factors outside of Simpluris’ control. As a settlement administrator, our duties can include initial notifications, customer contact center, customer claim processing and distribution of funds to class members, while working to communicate effectively and give accurate information about the status of the case. We understand that Simpluris Inc. sent out a case notification on July 2, 2014 to the address provided per company records. Per request, Simpluris Inc. sent out a notification to the address that was provided on 1/5/2015. The claims deadline was on 9/2/2014 and we received your claims submission on 1/5/2015. Since the claims deadline had passed, we submitted the late claim to counsel, who subsequently denied the claim pursuant to the terms of the settlement agreement. All submissions must be submitted timely to be considered valid. We apologize for any inconvenience this may have caused you and hope that you accept our apology and prompt response to your concern filed with the Revdex.com. Sincerely, Simpluris, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This response is by no means acceptable. Samplers failed to meet ALL of the job duties that they defined as their responsibility as a 3rd party administrator "our duties can include initial notifications, customer contact center, customer claim processing and distribution of funds to class members, while working to communicate effectively and give accurate information about the status of the case." I was NEVER notified of the settlement once the case was settled, I reached out to Simpluris as I wanted to make sure that they had my current address and married name. I was told by multiple Simpluris call center representatives that I was not a member of the suit. I called the case attorney who said that I was a member of the suit. I called Simpluris dozens of times and requested to speak directly with the Simpluris case manager so that I could resolve this issue. I left dozens of messages for the case manager and the corresponding supervisors; to date, I have not had a single call returned. Eventually, a call center representative told me that my only course of action was to submit a request to be "added to the case." I submitted the verbal request and was told to wait for a response. Over the course of the next few months, I called multiple times to follow-up only to be told to continue waiting. I received a response that my request to be added was denied in December 2014 at which time I called again to dispute the declination. The call representative I reached in December 2014 finally was able to find me in the Simpluris system as a class member (using the exact same maiden name, SS#, address, etc.) information that I had initially provided; he then emailed a copy of my claim form. I completed the form, faxed it back AND mailed it via certified mail the exact same day. I was asked by the call rep. to write a letter stating the details of my struggle and to highlight that:

Review: Simpluris sent me and many others a letter letting them know that we would receive a settlement check. We filled out the form and sent it in. In January 2014, we were notified that the disbursement check would be mailed out no later than March 2014. On April 1, 2014, we were told that the checks had not gone out yet and to call back the next day. Since Union Supply remitted the settlement on March 15, 2014, the payment would be issued no later than the end of March. As of today, 04/11/2014, the checks have not been issued. We contacted Simpluris and they continue to push out the date the checks will be sent. I requested to speak with a supervisor, however, I was denied. I also questioned for the names of the CEO and I was also denied and told it was a matter of public record. The rudeness given off by the representatives is uncalled for. If they don't want to give us information, then they should transfer me to a supervisor. I see that they don't reply to Revdex.com's, so I won't keep my hopes up to see if they reply to this one.Desired Settlement: I would like to have the settlement checks disbursed immediately before I take this to my lawyer.

Business

Response:

Thank you for expressing your concern about your recent experience with Simpluris Inc.

We have received your complaint # XXXXXXXX, in regards to the settlement case you recently participated in.

As a neutral third-party settlement administrator, Simpluris, Inc. is ordered by the court to provide administration services including case notification, response processing, call center support for class members, and sending disbursement checks in adherence with the court order. Within these processes, the timelines for administration of each case are dependent on many factors outside of Simpluris’ control.

As a settlement administrator, our duties can include initial notifications, customer contact center, customer claim processing and distribution of funds to class members, while working to communicate effectively and give accurate information about the status of the case.

We understand that Simpluris Inc. sent out notification about the case; which you received in a timely manner and Simpluris Inc., received your response to participate in the case in a timely manner.

We see that one of your concerns is regarding the disbursement of the funds to the class. As for the disbursement services we provided for this case, we did not at any time provide written notification to class members that the disbursement check would be mailed out no later than March 2014.

We do understand you were in contact with our customer service team inquiring about the disbursement for the case. As a standard, we always give all callers an estimated date for the check distribution in order to ensure they are aware of the timeline for the distribution of funds. We have looked into the matter of your concern and the dates shared with you by the customer service team were estimated based on the progress of the case. Additionally, as the administrator, we do perform the actual disbursement of the checks but do not have the authority to push out or alter the dates that the checks are sent to class members as all dates are court ordered

We also see that you requested the name of the CEO and for an opportunity to speak with a supervisor. Although, escalations of customer concerns are always elevated upon customer request, the customer service representative you spoke with when you made this request was the supervisor on the floor at the time of this request and was able to provide you the appropriate case information. Additionally, what was shared with you about your request for the name of our CEO is true and it is a public record.

After further review of your calls between January and April to the customer service team, the team appropriately followed our company policies by communicating to you all the pertinent case information about the status of the case including the estimated disbursement of funds to class members.

As of your last call to our customer service team, which was the date the checks disbursed to class members, we were able to inform you that the checks were mailed that same day. We apologize that you perceived our phone communication with you as “rude” and hope that you accept our apology and prompt response to your concern filed with the Revdex.com.

Review: Simpluris sent me and many others a letter letting them know that we would receive a settlement check. We filled out the form and sent it in. In January 2014, we were notified that the disbursement check would be mailed out no later than March 2014. On April 1, 2014, we were told that the checks had not gone out yet and to call back the next day. Since Union Supply remitted the settlement on March 15, 2014, the payment would be issued no later than the end of March. As of today, 04/11/2014, the checks have not been issued. We contacted Simpluris and they continue to push out the date the checks will be sent. I requested to speak with a supervisor, however, I was denied. I also questioned for the names of the CEO and I was also denied and told it was a matter of public record. The rudeness given off by the representatives is uncalled for. If they don't want to give us information, then they should transfer me to a supervisor. I see that they don't reply to Revdex.com's, so I won't keep my hopes up to see if they reply to this one.Desired Settlement: I would like to have the settlement checks disbursed immediately before I take this to my lawyer.

Business

Response:

Thank you for expressing your concern about your recent experience with Simpluris Inc.

We have received your complaint # XXXXXXXX, in regards to the settlement case you recently participated in.

As a neutral third-party settlement administrator, Simpluris, Inc. is ordered by the court to provide administration services including case notification, response processing, call center support for class members, and sending disbursement checks in adherence with the court order. Within these processes, the timelines for administration of each case are dependent on many factors outside of Simpluris’ control.

As a settlement administrator, our duties can include initial notifications, customer contact center, customer claim processing and distribution of funds to class members, while working to communicate effectively and give accurate information about the status of the case.

We understand that Simpluris Inc. sent out notification about the case; which you received in a timely manner and Simpluris Inc., received your response to participate in the case in a timely manner.

We see that one of your concerns is regarding the disbursement of the funds to the class. As for the disbursement services we provided for this case, we did not at any time provide written notification to class members that the disbursement check would be mailed out no later than March 2014.

We do understand you were in contact with our customer service team inquiring about the disbursement for the case. As a standard, we always give all callers an estimated date for the check distribution in order to ensure they are aware of the timeline for the distribution of funds. We have looked into the matter of your concern and the dates shared with you by the customer service team were estimated based on the progress of the case. Additionally, as the administrator, we do perform the actual disbursement of the checks but do not have the authority to push out or alter the dates that the checks are sent to class members as all dates are court ordered

We also see that you requested the name of the CEO and for an opportunity to speak with a supervisor. Although, escalations of customer concerns are always elevated upon customer request, the customer service representative you spoke with when you made this request was the supervisor on the floor at the time of this request and was able to provide you the appropriate case information. Additionally, what was shared with you about your request for the name of our CEO is true and it is a public record.

After further review of your calls between January and April to the customer service team, the team appropriately followed our company policies by communicating to you all the pertinent case information about the status of the case including the estimated disbursement of funds to class members.

As of your last call to our customer service team, which was the date the checks disbursed to class members, we were able to inform you that the checks were mailed that same day. We apologize that you perceived our phone communication with you as “rude” and hope that you accept our apology and prompt response to your concern filed with the Revdex.com.

Review: Simpluris sent me and many others a letter letting them know that we would receive a settlement check. We filled out the form and sent it in. In January 2014, we were notified that the disbursement check would be mailed out no later than March 2014. On April 1, 2014, we were told that the checks had not gone out yet and to call back the next day. Since Union Supply remitted the settlement on March 15, 2014, the payment would be issued no later than the end of March. As of today, 04/11/2014, the checks have not been issued. We contacted Simpluris and they continue to push out the date the checks will be sent. I requested to speak with a supervisor, however, I was denied. I also questioned for the names of the CEO and I was also denied and told it was a matter of public record. The rudeness given off by the representatives is uncalled for. If they don't want to give us information, then they should transfer me to a supervisor. I see that they don't reply to Revdex.com's, so I won't keep my hopes up to see if they reply to this one.Desired Settlement: I would like to have the settlement checks disbursed immediately before I take this to my lawyer.

Business

Response:

Thank you for expressing your concern about your recent experience with Simpluris Inc.

We have received your complaint # XXXXXXXX, in regards to the settlement case you recently participated in.

As a neutral third-party settlement administrator, Simpluris, Inc. is ordered by the court to provide administration services including case notification, response processing, call center support for class members, and sending disbursement checks in adherence with the court order. Within these processes, the timelines for administration of each case are dependent on many factors outside of Simpluris’ control.

As a settlement administrator, our duties can include initial notifications, customer contact center, customer claim processing and distribution of funds to class members, while working to communicate effectively and give accurate information about the status of the case.

We understand that Simpluris Inc. sent out notification about the case; which you received in a timely manner and Simpluris Inc., received your response to participate in the case in a timely manner.

We see that one of your concerns is regarding the disbursement of the funds to the class. As for the disbursement services we provided for this case, we did not at any time provide written notification to class members that the disbursement check would be mailed out no later than March 2014.

We do understand you were in contact with our customer service team inquiring about the disbursement for the case. As a standard, we always give all callers an estimated date for the check distribution in order to ensure they are aware of the timeline for the distribution of funds. We have looked into the matter of your concern and the dates shared with you by the customer service team were estimated based on the progress of the case. Additionally, as the administrator, we do perform the actual disbursement of the checks but do not have the authority to push out or alter the dates that the checks are sent to class members as all dates are court ordered

We also see that you requested the name of the CEO and for an opportunity to speak with a supervisor. Although, escalations of customer concerns are always elevated upon customer request, the customer service representative you spoke with when you made this request was the supervisor on the floor at the time of this request and was able to provide you the appropriate case information. Additionally, what was shared with you about your request for the name of our CEO is true and it is a public record.

After further review of your calls between January and April to the customer service team, the team appropriately followed our company policies by communicating to you all the pertinent case information about the status of the case including the estimated disbursement of funds to class members.

As of your last call to our customer service team, which was the date the checks disbursed to class members, we were able to inform you that the checks were mailed that same day. We apologize that you perceived our phone communication with you as “rude” and hope that you accept our apology and prompt response to your concern filed with the Revdex.com.