Simply Audiobooks

[redacted] called in and spoke with our customer service on 12/22/ [redacted] thought by changing the billing address to "do not renew", we would receive notification to cancel the account, unfortunately that's not the caseCancellation requests are receivable by phone or e-mail and unfortunately we did not receive any communication from [redacted] requesting cancellationOnce the goods that were shipped to the customer have been returned, a refund for all unused service will be issued

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is not true I did submit an email, requesting cancellation at the end of my prepaid annual subscriptionThis email was sent within SimplyAudio's system so I have no recordThat's how their system works! There is no way to cancel via their websiteThe reasons I am notifying the Revdex.com are multiple; the customer service rep, Stephanie who claims she's the CS Supervisor, was quite rude, failed to listen to my request, failed to suggest an alternative, failed to let me talk with anyone other than her, above or below her position of authority, refused to give me the name of the owner, told me to go look it up myself on lineShe additionally told me that they WOULD prorate any refund approved for a month of subscription since two books were out and that I only had seven days to return these books Their own internal turn around process in days, once a book is received, they will not guarantee documenting your account and in turn send another book before ten daysTry discussing that with them!My account access was closed before the end of business on 12/22/I paid in full my subscription in December 2014, plus they charged my credit card with out express authority, on 12/22/for one year subscription; but the very same day deny me access to confirm checked out books The whole incident just feels ICKY!My request is that the full amount is refunded to my credit cardI did not authorize the chargeThey need to come up with a more creditable process for subscription renewals and cancellation other than you didn't call us All books sent as of 12/21/have been returned via US Postal ServiceSo yes, I'm disappointed with the final service with SimplyAudioBooksI bragged about the company when first ordered the subscription for my mom in 2011, told many people about it...they probably got additional business because of my praiseUnfortunately one CS representative, Stephanie, destroyed that reputationHere's another twist, this morning I received an email Simply AudioBooks saying a new book was shipped 12/22/and to expect it in 6-days....go figure! Now I expect that they'll say I didn't return a checked out book in the required days from cancellation and justify charging me for a monthObviously the departments with in Simply AudioBooks don't communicate, or at least Stephanie doesn't! Regards, [redacted] ***

[redacted] called in and spoke with our customer service on 12/22/15. [redacted] thought by changing the billing address to "do not renew", we would receive notification to cancel the account, unfortunately that's not the case. Cancellation requests are receivable by phone or e-mail and...

unfortunately we did not receive any communication from [redacted] requesting cancellation. Once the goods that were shipped to the customer have been returned, a refund for all unused service will be issued.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is not true.  I did submit an email, requesting cancellation at the end of my 2015 prepaid annual subscription. This email was sent within SimplyAudio's system so I have no record. That's how their system works! There is no way to cancel via their website. The reasons I am notifying the Revdex.com are multiple; the customer service rep, Stephanie who claims she's the CS Supervisor, was quite rude, failed to listen to my request, failed to suggest an alternative, failed to let me talk with anyone other than her, above or below her position of authority, refused to give me the name of the owner, told me to go look it up myself on line. She additionally told me that they WOULD prorate any refund approved for a month of subscription since two books were out and that I only had seven days to return these books.  Their own internal turn around process in 10 days, once a book is received, they will not guarantee documenting your account and in turn send another book before ten days. Try discussing that with them!My account access was closed before the end of business on 12/22/2015. I paid in full my 2015 subscription in December 2014, plus they charged my credit card with out express authority, on 12/22/2015 for 2016 one year subscription; but the very same day deny me access to confirm checked out books.  The whole incident just feels ICKY!My request is that the full amount is refunded to my credit card. I did not authorize the charge. They need to come up with a more creditable process for subscription renewals and cancellation other than you didn't call us.  All books sent as of 12/21/2015 have been returned via US Postal Service. So yes, I'm disappointed with the final service with SimplyAudioBooks. I bragged about the company when first ordered the subscription for my mom in 2011, told many people about it...they probably got additional business because of my praise. Unfortunately one CS representative, Stephanie, destroyed that reputation. Here's another twist, this morning I received an  email Simply AudioBooks saying a new book was shipped 12/22/2015 and to expect it in 6-8 days....go figure! Now I expect that they'll say I didn't return a checked out book in the required 7 days from cancellation and justify charging me for a month. Obviously the departments with in Simply AudioBooks don't communicate, or at least Stephanie doesn't!
Regards,
[redacted]