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Simply Baby Furniture

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Reviews Simply Baby Furniture

Simply Baby Furniture Reviews (7)

Initial Business Response / [redacted] (1000, 8, 2016/02/01) */ I previously answered this complaint with the following statement: Customer was refunded in full on January 13, As stated to her then, it takes 1-business days for it to show on her statement, depending on her credit card processor Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/02/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) They didn't refund me until I filed a complaint

Complaint: ***I am rejecting this response because:
I find it hard to believe you went out of business days after taking my orderNot to mention I just went online and made a small purchase to see if you were still accepting ordersAll I want is for you to take back the wrong merchandise
you sent meI spoke with the manufacturer directly and they will send me the correct item but I have to pay for itPlease just do the right thing hereI reversed the charge on my credit card but you weren't out of business last week when you sent a dispute letter to them and had them re-charge me. Sincerely,*** ***

Complaint: ***I am rejecting this response because:
According to the simplybabyfurniture.com website as of today (*** **, ***), this product (Sorelle vista couture five drawer chest in French white) is STILL being offered (item #11f1iSKU: V2611-French white) for *** (less than what I
paid)Furthermore, while the website states that it is currently "out of stock," the "drawer chest (is) back in stock Sept 15th" and to "order now for immediate shipment when back in stock" per the websiteAs I have already paid for this product, one price for a three piece nursery set, I find the explanation that the supplier (echannel) is out of business to be an excuse for failing to deliver what has been paid forIn other words, a scam! I expect a full refund of my original charge (***) or a call from the company, with an expected delivery date, ASAPIf I do not get resolution to this issue, my next step will be a formal complaint to the federal trade commission (FTC).
Sincerely,*** *** ***

Sadly, Simply Baby Furniture has gone out of businessThis customer ordered items from South Shore furniture and may be able to contact them here http://southshorefurniture.com/pages/returns for parts or replacement itemsI wish we could do something on our end but we are unable to provide any
support at this time
Sincerely,
***

Revdex.com:
Since I made this original complaint and because I still received zero communication, I called my credit card company and disputed the chargeThey reversed it but this company still has time to dispute that reversal. So I only accept this being resolved provided that
they do not dispute the charge reversalI have also reviewed the response made by the business in reference to complaint ID *** and find that just because you decide to go out of business doesn't mean that you get to not communicate this to your customers and refund their money for orders you have not filledSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 8, 2016/02/01) */
I previously answered this complaint with the following statement:
Customer was refunded in full on January 13, 2016. As stated to her then, it takes 1-3 business days for it to show on her statement, depending on her credit card...

processor.
Initial Consumer Rebuttal /* (2000, 10, 2016/02/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They didn't refund me until I filed a complaint.

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Address: Burlingame, California, United States, 94010

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