Simply Clean Services

DO NOT I REPEAT DO NOT USE THIS CLEANING SERVICE EVER!!!!!! Now my husband and I are very new to this type of service as we never really needed it beforeHowever, we are selling our condo and needed a "move out clean" as Simply Clean Maid Services called itUnfortunately our experience with them was quite shadyWhen we hired them we were living in another town about hour drive away, so we asked a family member to let the cleaners into our condoWe gave specific instructions to the cleaners as well as the family member of what we wanted cleaned and what we wanted left and not touched! We had left two bar chairs at our breakfast bar as staging furniture because the breakfast bar was our feature selling point in our condo! Well we came back into the city about two weeks or so after the cleaners were in our condo and to our surprise we were missing the two chairs, the window sills were NOT cleaned and the toilet also was not cleanedI decided to give them a call to rectify the situationBARB, (who may be the owner I am not sure) said she was told to throw out ALL furniture without our permissionThey also mentioned that they dont clean "mildew" off window sillsUnfortunately this company has a lack of communication and it appears they only want your money for a half [redacted] job! When scheduling this company, my husband was NOT told of what the company DID or DID NOT doWe were also NOT told that they require a $depositSo when we were about to pay them (from out of town, we had NOT seen the half [redacted] job snd the stolen chairs yet) Barb was in a big hurry to get her money and she made us give her he $deposit before they got to the condoWhich again, was not mentioned when booking her terrible serviceBARB was very unapologetic and blamed our family member for "having no idea what was going on"Now you see, my husband and I were only a phone call or text awayThey could have contaced us to VERIFY what we (as the customer) wanted done, as they were obviously unsureBUT they did not call nor text, they assumed They were very UN informative in the beginning never stating what they did and did not cleanMy husband and I asked them to take out our garbage and they said "we do not remove garbage"It was to my surprise that they acually LEFT behind the comforters and pillows in a garbage bag AND also the bed mattress we left behind to use for sleeping on when we came back to the condoWhen I asked her why she left everything else and only took our chairs, She claimed "she couldnt fit anything else into her car." In conclusion, We believe this company SIMPLY CLEAN MAID services/BARB [redacted] our bar chairs for their own purposes as well as [redacted] our money for a job that was NOT completed [redacted] ***

DO NOT I REPEAT DO NOT USE THIS CLEANING SERVICE EVER!!!!!! Now my husband and I are very new to this type of service as we never really needed it before. However, we are selling our condo and needed a "move out clean" as Simply Clean Maid Services called it. Unfortunately our experience with them was quite shady. When we hired them we were living in another town about 8 hour drive away, so we asked a family member to let the cleaners into our condo. We gave specific instructions to the cleaners as well as the family member of what we wanted cleaned and what we wanted left and not touched! We had left two bar chairs at our breakfast bar as staging furniture because the breakfast bar was our feature selling point in our condo! Well we came back into the city about two weeks or so after the cleaners were in our condo and to our surprise we were missing the two chairs, the window sills were NOT cleaned and the toilet also was not cleaned. I decided to give them a call to rectify the situation. BARB, (who may be the owner I am not sure) said she was told to throw out ALL furniture without our permission. They also mentioned that they dont clean "mildew" off window sills. Unfortunately this company has a lack of communication and it appears they only want your money for a half[redacted] job! When scheduling this company, my husband was NOT told of what the company DID or DID NOT do. We were also NOT told that they require a $75 deposit. So when we were about to pay them (from out of town, we had NOT seen the half[redacted] job snd the stolen chairs yet) Barb was in a big hurry to get her money and she made us give her he $75 deposit before they got to the condo. Which again, was not mentioned when booking her terrible service. BARB was very unapologetic and blamed our family member for "having no idea what was going on". Now you see, my husband and I were only a phone call or text away. They could have contaced us to VERIFY what we (as the customer) wanted done, as they were obviously unsure. BUT they did not call nor text, they assumed. They were very UN informative in the beginning never stating what they did and did not clean. My husband and I asked them to take out our garbage and they said "we do not remove garbage". It was to my surprise that they acually LEFT behind the comforters and pillows in a garbage bag AND also the bed mattress we left behind to use for sleeping on when we came back to the condo. When I asked her why she left everything else and only took our chairs, She claimed "she couldnt fit anything else into her car." In conclusion, We believe this company SIMPLY CLEAN MAID services/BARB [redacted] our bar chairs for their own purposes as well as [redacted] our money for a job that was NOT completed.
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