Simply Good Stuff

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] It has taken over two months for them to refund my account Their customer service is the worst I've encountered, and this company has a very bad reputation as listed on various consumer complaint sites on the internet I sincerely hope you will consider lowering their rating as a warning to others Regards, [redacted]

We apologize if we were not clear with prior communication, but once an order ships, we are unable to cancel or issue a refund without a returnIn your case, you did request cancellation, but your order was already in the shipping process, so it was too late to processWe do regret any inconvenience, and we would be happy to accept the order back if you no longer want itIf you do want to send it back, we would process the return and issue a refund once it arrivesIf you would like assistance with the return process, please give us a call, or send us an emailWe would be happy to helpIf you do have any other questions or concerns about this order, we would be happy to discuss it further, so please let us know

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] As you can see by my attached documentation, I clearly and unmistakably requested the order to be cancelled and my money refunded prior to there shipping or even before they themselves had the product (according to the phone conversation with them) I have no doubt at all that had I not filed a complaint with the Revdex.com, the Attorney General & PayPal they would not of shipped the item at all or in their words "stuff"This Company is a scam - you can do a internet search and see this is what they do - take money and not ship product Unfortunately I didn't review them before I placed my order I also think it in the public's best interest that they are warned about what this company does (or doesn't do) The only reasonable response from them would be to refund my money and THEN I will ship product back - as I do not trust for one second that they would even acknowledge receipt of product (that they were told to cancel before shipping a refund)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We are very sorry for the delay with the outstanding item on your orderAs indicated in the various emails we have sent, it will still be a little while before new stock arrives from the factoryWe had intended to ship the item separately once new inventory arrives, but based on your request, we have cancelled the backorderA check for $has been issued to refund in full for this product, and it should arrive in the mail soonWe do regret any inconvenience caused by this situation, and if you have any other questions or concerns, please don't hesitate to call or email directly

Very sorry to hear about the missing pieceThis particular product is pre-packed at the factory, and placed into a retail boxWe do not open retail packaging prior to shipment to make sure everything is there for various reasons, but we always make it right if and when something is broken or missingWe do regret the delay in shipping your order, and we tried to make it clear to you when you decided to wait instead of opting for one of the in-stock colors that could ship right awayBased on your desire to receive the version you ordered, and our inability to send it right away due to manufacturer backorder, we did add two free oils to your order, and we did ship them out the same day you decided to wait as you indicated they would be useful to you without the fountainOn the receipt in that box, there was a note at the bottom to let you know the fountain was shipping separately, and it also indicated a credit due for the cost of the fountain that was not yet fulfilledThe missing part was shipped out the same day you notified us via email that it was missing from the box, and you should have it alreadyWe understand that there may have been some shipping damage to the bowl as well, so we have issued a $credit to your original payment method to account for the chipWe do hope you are enjoying your new fountain, but please let us know if we can be of further assistance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The response by the company indicates that it informed me that my order was back ordered and would be shipped when it arrivedHowever, the company informed me of no such thingWhen I emailed the company after a week after my order was placed, it responded that my product was being shipped and would arrive the following week and that tracking information would be sentAgain, over a week went by again with no responseI then then had to email them again in early February to ask to cancel my order and received no responseIt was not until I filed this complaint that the company came out and said it was back orderedIf the company would have responded to my first email to let me know the product was back ordered, I would not have taken these stepsSecond, the money has not been refundedI emailed the company on February 5, 2016, to cancel my order and I have not received a refundThe companies response indicated that my order was cancelled as requested and I shouldve received a refund by nowIt has been over days since I asked to cancel and no refund Regards, [redacted] ***

We apologize for any trouble you had contacting us about your orderWe also apologize for the unforeseen delay in shipment due to Memorial Day and the large volume of flagpole orders at the timeYour order has shipped and delivered at this point(FedEx tracking: [redacted] , and we hope you are enjoying itIf you have any other questions or concerns about your order, please don't hesitate to contact us by phone or email

We apologize for the unusual wait for this item due to the manufacturer backorderWe did try to keep you informed, and we did offer many chances to cancel at any time if you did not wish to waitNew inventory did arrive at our warehouse as expected, but your order did not ship as requestedA full cancellation has been processed, and you should see a full refund in your account at this timeWe regret any inconvenience caused, and we are happy to help if you have any more questions or concerns about this order

We apologize for any trouble you had contacting usWhen all lines are in use, you may get a busy signal when callingYour order has been shipped, and you can track it via ***.com using the following tracking number: [redacted] If you have any other questions or concerns about your order, we would be happy to help, so please give us a call, or send us an email if you require further assistance

We apologize for any inconvenience caused by the extended wait for this pre-orderUpon looking into your order, our records show that it has been cancelled, and a full refund was issued via PayPal, as per your request by emailIf you had any trouble receiving the refund, please let us knowWe would be happy to help with any further questions or concerns, so if you need any more assistance with this matter, please don't hesitate to call or email

I received a check on Sat6/The check was dated 5/for the full amtSo I am satisfied that I received check

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me There was plenty of time for the order to be cancelled, as I had requested the cancellation prior to the notification of the delayed shipmentbut, what is done is done and I'm not going to waste any further time on the matter This business does not represent good business practices and I could back it up with the emails and dates, but, again, what is done is done and I'm going to drop this matter Regards, [redacted]

It looks like you were able to contact us directly about this packing error and shipping damage. We show a replacement order has been issued and shipped, but please let us know if you need further assistance.

Very sorry for any inconvenience causedAs indicated in the email we sent, this item was temporarily out of stock due to a manufacturer backorderFor this reason, we did offer the option to wait for shipment, or cancel with a full refundBecause we did not hear back from you, your order was placed on hold, awaiting inventoryThat stock did arrive at our warehouse, but your has been cancelled due to the chargeback filed with your credit card companyYou will receive a full refund, and we will be charged a $penaltyPlease know that we would have been happy to cancel at any time if you had contacted us to do soIf you would like to re-order, we now have plenty of stock, so the order would ship right awayIf you have any other questions or concerns about your cancelled order, please feel free to call or emailWe would be happy to help

We apologize for the unusual delay in shipping, but your order has shipped, and you should receive it soon, if not alreadyAs is the default action whenever a customer has to wait, we did upgrade your shipping method to deliver as quickly as possibleWe do regret any trouble you had in contacting us, but our phones work fine, and we respond to every email receivedWe do require payment in full to ship an order, but contrary to your accusation, we have a 100% delivery rate of all orders placed in the last ten years, with the exception of any that were cancelled prior to shipmentIf you have any other questions or concerns about your order, we would be happy to help, so please feel free to give us a call, or send an email

We appreciate your concern, and understand that your time is valuableWith a mail delivery like this one, it can not be redirected by us, otherwise we would haveAs long as you don't open it, you can simply write "return to sender" on the outside, and then hand off to a mail carrier, or drop off at the Post Office at your convenienceThey will then ship it back to us at no cost to youYou do not need to be there when it arrives, and you will not need any additional label for the packageOnce again, please feel free to call or email with any further concerns regarding this matterWe are happy to continue working with you to resolve this situation to your satisfaction

Upon checking your order, we can confirm that a return was processed several weeks ago, on Dec 9thAs per your RMA set up with Jeff, a full refund was issued on that dayA note on your order indicates that an email confirmation of the return was also sent on the 9th, but we apologize if you didn't see itPlease check your account again and you should find that a credit for the full amount of your order has already been issuedIf you do require further proof or assistance in this matter, please call or email directlyWe would be happy to help

Very sorry to hear that we were unable to process your request prior to shipmentWe can confirm the refusal of your package, and a return has been processed accordinglyWe apologize for any inconvenience, and please let us know if you have any trouble receiving the credit back to your original payment methodFor any other questions or concerns about this order, don't hesitate to contact us via phone or email directly