Simply PURE Water Filtration Inc

I have just corresponded with PUR about this issue, and all they did was reiterate the instructions for the pitcher filter. The last two filters I purchased have had the exact same problem, and I follow instructions explicitly. It occurs when the filters are new, not after they've been used a while. Even if they had been used for a time, it should not take one hour for the water to drip through the filter. This is absolutely outrageous, and the company refuses to deal with these complaints. I have complained to them in years past, and all they do is send a $2 coupon for a future purchase. I don't want a $2 coupon; I want a functional replacement. I have video of the pitcher after it's been filled and dripping one drop of water at a time. I was unable to download it from my phone to my computer, however.