Simply Schlichte LLC

Dear [redacted] ,We recently received your complaint # [redacted] regarding your accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on August 05, 2017.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further chargesThey also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $fourteen days from the date of your order processing for the product." These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed toWhen you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $on August 19, According to our records the first contact we had requesting the cancellation of your account was on August 31, when you cancelled with a representativeYour account was immediately cancelled and you have not received any shipments or charges since thenAs a courtesy today, we have provided you with a 100% refundYou have been refunded your End of Trial charge of $Trans-ID: [redacted] , Buyers Protection charge of $Trans-ID: [redacted] and S&H of $Trans-ID: [redacted] Please allow 3-business days to reflect back into your account.I hope this resolves your concern today and I hope you have a good day!

Dear [redacted] ,We recently received your complaint # [redacted] regarding your accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on July 19, 2017.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further chargesThey also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $and $fourteen days from the date of your order processing for the product." These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed toWhen you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $and $when your trial endedAccording to our records the first contact we had requesting the cancellation of your account was on September 02, when you cancelled with a representativeYour account was immediately cancelled and you have not received any shipments or charges since thenAs a courtesy today, we have provided you with a 100% refund on your most recent chargeYou were refunded $Trans-ID: [redacted] and $Trans-ID: [redacted] please allow 3-business days to reflect back into your account.Your account remains canceled and you will not receive any further shipments or chargesI hope this resolves your concern today and I hope you have a good day!

Dear [redacted] We recently received your complaint # [redacted] from the Revdex.com regarding your Divine Youth accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on May 24, 2017.The terms of the offer that you agreed to at the time of your order clearly state We send you a 30-Day supply of product for the price of shipping as part of a Day Trial, which begins the date of the orderYou have Days from the date of the order to try the product and decide if you would like to continue receiving it monthlyIf you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for youHowever, if we do not receive a cancellation request in the Day time frame, we charge you the full price for the product that you ordered We do not send our customers samples, we send a 30-Day supply on a Trial period to build awareness of our products and servicesThey also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $fourteen days from the date of your order processing for the product." When you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button, we must assume that they have read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist youIf for some reason you do not receive the product after the time period specified in your confirmation email, we recommend that you contact customer supportWe are to assume it was delivered since you did not contact us to let us know.According to our records the first contact we had requesting the cancellation of your account was on February 16, when you cancelled with a representativeYour account was immediately cancelled, and you have not received any shipments or charges since then After reviewing your account, it appears we have issued the following refunds back to your account on February 17, $Transaction-ID: [redacted] $Transaction-ID: [redacted] $Transaction-ID: [redacted] $Transaction-ID: [redacted] Since the time your account was canceled, you have contacted your credit card company and initiated a chargeback for the full chargeBecause of the dispute, we cannot issue you any additional credit because you would then end up getting a credit twice for those purchasesThe outcome will be between you and your bankI am sorry I am not able to help more I hope you have a great day!

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear [redacted]We recently received your complaint #[redacted] from the Revdex.com regarding your Divine Youth account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on May 24,...

2017.The terms of the offer that you agreed to at the time of your order clearly state We send you a 30-Day supply of product for the price of shipping as part of a 14 Day Trial, which begins the date of the order. You have 14 Days from the date of the order to try the product and decide if you would like to continue receiving it monthly. If you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for you. However, if we do not receive a cancellation request in the 14 Day time frame, we charge you the full price for the product that you ordered.  We do not send our customers samples, we send a 30-Day supply on a Trial period to build awareness of our products and services. They also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $89.99 fourteen days from the date of your order processing for the product." When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button, we must assume that they have read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. If for some reason you do not receive the product after the time period specified in your confirmation email, we recommend that you contact customer support. We are to assume it was delivered since you did not contact us to let us know.According to our records the first contact we had requesting the cancellation of your account was on February 16, 2018 when you cancelled with a representative. Your account was immediately cancelled, and you have not received any shipments or charges since then.  After reviewing your account, it appears we have issued the following refunds back to your account on February 17, 2018. $89.99 Transaction-ID: [redacted] $89.99 Transaction-ID: [redacted] $89.99 Transaction-ID: [redacted] $89.99 Transaction-ID: [redacted] Since the time your account was canceled, you have contacted your credit card company and initiated a chargeback for the full charge. Because of the dispute, we cannot issue you any additional credit because you would then end up getting a credit twice for those purchases. The outcome will be between you and your bank. I am sorry I am not able to help more I hope you have a great day!

Dear [redacted],We recently received your complaint #[redacted] regarding your account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on July 19, 2017.The terms of the offer that you agreed to at...

the time of your order clearly state that you were to have a 14 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $89.99 and $88.99 fourteen days from the date of your order processing for the product." These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $89.99 and $88.99 when your trial ended. According to our records the first contact we had requesting the cancellation of your account was on September 02, 2017 when you cancelled with a representative. Your account was immediately cancelled and you have not received any shipments or charges since then. As a courtesy today, we have provided you with a 100% refund on your most recent charge. You were refunded $88.99 Trans-ID: [redacted] and $89.99 Trans-ID: [redacted] please allow 3-5 business days to reflect back into your account.Your account remains canceled and you will not receive any further shipments or charges. I hope this resolves your concern today and I hope you have a good day!

Dear [redacted],We recently received your complaint #[redacted] regarding your account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on August 05, 2017.The terms of the offer that you agreed to at...

the time of your order clearly state that you were to have a 14 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $89.99 fourteen days from the date of your order processing for the product." These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $89.99 on August 19, 2017. According to our records the first contact we had requesting the cancellation of your account was on August 31, 2017 when you cancelled with a representative. Your account was immediately cancelled and you have not received any shipments or charges since then. As a courtesy today, we have provided you with a 100% refund. You have been refunded your End of Trial charge of $89.99 Trans-ID: [redacted], Buyers Protection charge of  $1.95 Trans-ID: [redacted] and S&H of $4.95 Trans-ID: [redacted]. Please allow 3-5 business days to reflect back into your account.I hope this resolves your concern today and I hope you have a good day!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]