Simply Speechy LLC

In June I took my 2021 X6 to the Owings Mills location for a complete inspection to ensure its safety for my wife and daughter. When I dropped my vehicle off there was no damage to the vehicle, no cracks in the windshield and no cracks were listed on the inspection report yet when I got home I noticed that the windshield was cracked. I had a phone conversation with the Service and Parts Director and he requested a face to face meeting so he could see the damage. I returned the vehicle so he could examine the windshield. At the time, he said that he couldn't say definitively that it didn't happen at their location and we agreed to split the cost of the replacement. He has since retracted his prior commitment. I have since been in contact with BMW of Owings Mills via email but they are not willing to do as they promised to have my windshield replaced. This matter has been ongoing for months and they have yet to resolve the issue.