Simply The Best Heating & Cooling

July 15, To whom it may concern We were out at [redacted] ’s home located at [redacted] on May 27th for a service callThe technician, ***, found that she had an old system and recommended that it should be replacedThe condenser fan motor was not working [redacted] did not want to replace the system so she decided to only replace the condenser fan motor [redacted] installed the fan motor and everything was workingOn June 5th, one week later, she called our company and started screaming at ***, the technician on call at the time, and she sounded intoxicated and was swearing at himShe said her unit was not blowing air into her home (which would be a completely different problem from the work that was performed a week prior by ***) [redacted] offered to go out to her home and she refused the service and said she only wanted [redacted] to go there [redacted] called [redacted] and said, “no problem, I will be out there tomorrow morning” and he wasWhen [redacted] showed up [redacted] still seemed intoxicated and she was swearing at [redacted] as wellAs far as her claim about the new fan motor being the cause of the damage to her unit because the reinforcing bracket mount was not placed back on is impossible, as the new motor does not require the old bracket from the old motorThe new motor was still working properly and pulling the correct amperage when [redacted] checked it out [redacted] did find that the system was out of Freon, so obviously, it had sprung a leakAgain, the system was an old unit and needed to be replaced, as he recommended the first time he was there [redacted] also offered to refund the money spent if she was willing to go with a new system from usThere is nothing more we can do for [redacted] she, simply, wants something for nothing Sincerely, [redacted] ***, Office Manager

Revdex.com:My complaint was more for...

the awful service I've received,  and that has not changed.  I finally got my first call from Simply the Best asking if I was pleased with their service,  but it was immediately followed with 'please remove your Revdex.com complaint ', which I never 100% agreed to do. But you can consider this resolved,  and I will make certain all other online mediums know how terrible Simply the Best can be. I was also promised someone would be out to give me paperwork for a rebate from SRP, but of course,  they seem afraid to contact me. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

July 15, 2014
To whom it may concern
We were out at [redacted]’s home located at [redacted] on May 27th 2014 for a service call. The technician, [redacted], found that she had an old system and recommended that it should be replaced. The condenser fan motor was not working. [redacted] did...

not want to replace the system so she decided to only replace the condenser fan motor. [redacted] installed the fan motor and everything was working. On June 5th, one week later, she called our company and started screaming at [redacted], the technician on call at the time, and she sounded intoxicated and was swearing at him. She said her unit was not blowing air into her home (which would be a completely different problem from the work that was performed a week prior by [redacted]). [redacted] offered to go out to her home and she refused the service and said she only wanted [redacted] to go there. [redacted] called [redacted] and said, “no problem, I will be out there tomorrow morning” and he was. When [redacted] showed up [redacted] still seemed intoxicated and she was swearing at [redacted] as well. As far as her claim about the new fan motor being the cause of the damage to her unit because the reinforcing bracket mount was not placed back on is impossible, as the new motor does not require the old bracket from the old motor. The new motor was still working properly and pulling the correct amperage when [redacted] checked it out.  [redacted] did find that the system was out of Freon, so obviously, it had sprung a leak. Again, the system was an old unit and needed to be replaced, as he recommended the first time he was there.  [redacted] also offered to refund the money spent if she was willing to go with a new system from us. There is nothing more we can do for [redacted] she, simply, wants something for nothing.
Sincerely,
[redacted]. [redacted],
Office Manager

Concerning Revdex.com CID # [redacted], we have addressed all of the concerns that these folks had about the unit that we installed for them. We have given them a reimbursement toward most of the damage that occurred during installation. At last check, the [redacted]'s were pleased with the way the unit is running and at the agreement between our company and them in resolving all of their concerns.

Please check your statement, it has been refunded a few days ago. When our company receives a call for service, we have a standard service call charge of $69.95 that we will waive with a repair of your unit. Due to the fact that our technician misdiagnosed what was wrong with your unit, while...

onsight, is not necessarily grounds for a refund of the fee that we charge to go take a look at your unit. You called me and once I spoke to Jesse I was then given the OK to refund your Service Fee Charge.

Since my last response I found out that Jesse did, indeed, go to the job to inspect everything and Helen was not home. He assured Ashley, in the office, that the unit had been checked and that it was done properly. We, honestly, feel like we have done all that we can to make this right. I have not heard anything out of Helen after the re-leveling of the unit and was under the impression that everything was fine until this complaint on Revdex.com. I will send Jesse back out at a convenient time for Helen if that is what she would like for me to do.

Concerning Revdex.com CID # [redacted], we have addressed all of the concerns that these folks had about the unit that we installed for them. We have given them a reimbursement toward most of the damage that occurred during installation. At last check, the [redacted]'s were pleased with the way the unit is running and at the agreement between our company and them in resolving all of their concerns.

Simply the Best replaced the condenser under warranty and as far as we know, this issue has been resolved. He agreed to contact The Revdex.com and take down his complaint. If there are any other problems, he has not made us aware of the issue.

Better Business...

Bureau:My complaint was more for the awful service I've received,  and that has not changed.  I finally got my first call from Simply the Best asking if I was pleased with their service,  but it was immediately followed with 'please remove your Revdex.com complaint ', which I never 100% agreed to do. But you can consider this resolved,  and I will make certain all other online mediums know how terrible Simply the Best can be. I was also promised someone would be out to give me paperwork for a rebate from SRP, but of course,  they seem afraid to contact me. 

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

We have spoken with [redacted] and have made things right with her. We are hoping to keep her business, as well as, gain more business. We are a company of integrity and always put the customer first.

July 15, 2014

To whom it may concern

We were out at [redacted]’s home located at [redacted] on May 27th 2014 for a service call. The technician, [redacted], found that she had an old system and recommended that it should be replaced. The condenser fan motor...

was not working. [redacted] did not want to replace the system so she decided to only replace the condenser fan motor. [redacted] installed the fan motor and everything was working. On June 5th, one week later, she called our company and started screaming at [redacted], the technician on call at the time, and she sounded intoxicated and was swearing at him. She said her unit was not blowing air into her home (which would be a completely different problem from the work that was performed a week prior by [redacted]). [redacted] offered to go out to her home and she refused the service and said she only wanted [redacted] to go there. [redacted] called [redacted] and said, “no problem, I will be out there tomorrow morning” and he was. When [redacted] showed up [redacted] still seemed intoxicated and she was swearing at [redacted] as well. As far as her claim about the new fan motor being the cause of the damage to her unit because the reinforcing bracket mount was not placed back on is impossible, as the new motor does not require the old bracket from the old motor. The new motor was still working properly and pulling the correct amperage when [redacted] checked it out.  [redacted] did find that the system was out of Freon, so obviously, it had sprung a leak. Again, the system was an old unit and needed to be replaced, as he recommended the first time he was there.  [redacted] also offered to refund the money spent if she was willing to go with a new system from us. There is nothing more we can do for [redacted] she, simply, wants something for nothing.

Sincerely,

[redacted]. [redacted],

Office Manager

Ryan came out today and he was a pro. Everything went smoothly. I also signed onto their USA monthly maintenance plan.

The technician was rude. He came and checked the capacitor outside and said it is bad and needs to be replaced and the cost is $287 plus tax. I was expecting the service charge $70 + capacitor price which should not be more than $25. While I was trying to reason with him about the price, he was ready to walk off demanding $70 service fee. I agreed to get it replaced but with a bitter test in my mouth. He took my old capacitor away which was supposed to be mine to keep and even the receipt he gave me had the wrong customer name and address. He left before I could even get it corrected. I don't understand how this company can get A+ rating from Revdex.com.

Our company offers every one of our clients the Ultimate Savings Agreement, with this agreement the client gets free service calls where we respond within 24 hours of the call and the [redacted]'s chose not to get the U.S.A. When a client without the plan calls we, generally, charge...

them a $69.95 service call fee or we waive that fee with any repair that may be done. All companies have a service call fee, so this is not an uncommon thing.  At the time of sale, the [redacted]'s chose to have the unit installed to the "existing" drain lines, so, consequently, the p trap would not have been changed out. The unit ran great for a year and a half and it is very possible for drain lines to become clogged at any time which would, in turn, cause the flood control device to shut the system down so it stops producing water, which is what it is designed to do. Every bit of this could have been prevented had the [redacted]'s signed up on the Ultimate Saving Agreement or have been willing to pay the service call fee for us to come out.

Since my last response I found out that Jesse did, indeed, go to the job to inspect everything and Helen was not home. He assured Ashley, in the office, that the unit had been checked and that it was done properly. We, honestly, feel like we have done all that we can to make this right. I have not heard anything out of Helen after the re-leveling of the unit and was under the impression that everything was fine until this complaint on Revdex.com. I will send Jesse back out at a convenient time for Helen if that is what she would like for me to do.

so what there saying since the unit was not even measured to see if it would fit you just bring one out for 5000 and put it in a hole the unit that they brought it way bigger than what came out so they can just cut a huge hole in your wall and jam it in if it don't fit well  then that's to bad they would not accept this if it was there house there's no real proof it works well yet it's only been on few weeks the filter vent is two inches to big plus the back of unit sticks out in hall way you can't even put a door on it now it's a mess  it don't say on nil of sale if they destroy a wall the customer has to fix it  if you damage it you should fix it  there are numerous complaints on site describing same issue  large hole left in wall I also have a hole where the thermostat was since they moved it they need to fix it and tell them not to have employees call the customer  and tell them that your going to sue  no one should be harassed by a employee this work should reduce their rating to a b if any it's not fair the customer pays 5000 in full then has to pay some one to fix all the damage it's a sad day when company does this

My AC stopped working the end of June on a Saturday. I was without AC and it was hot, hot, hot! I have pets and getting concerned. Another company was supposed to come out but was very difficult with it being a weekend so I called Simply the Best on Sunday and they came out within hours of the call. They were great and really helped me out without gouging my wallet! They are very honest with much integrity and know what they are doing. They got the AC running in no time and I am so thankful! I very, very highly recommend this company.

The technician was rude. He came and checked the capacitor outside and said it is bad and needs to be replaced and the cost is $287 plus tax. I was expecting the service charge $70 + capacitor price which should not be more than $25. While I was trying to reason with him about the price, he was ready to walk off demanding $70 service fee. I agreed to get it replaced but with a bitter test in my mouth. He took my old capacitor away which was supposed to be mine to keep and even the receipt he gave me had the wrong customer name and address. He left before I could even get it corrected. I don't understand how this company can get A+ rating from Revdex.com.

I am nothing but impressed with this company and staff! Reasonable prices and great employees. Everyone is so informative and helpful whenever I have any questions or concerns. Will always go through simply the best heating and cooling in the future!

I was recommended this company from a friend and I cannot refer them enough. We had no A/C with the temp being 113 degrees outside. They said they were backed up until 7pm at the earliest (on a Sunday).

The technician arrived at 5:45pm, figured out the issue and had the A/C working before 7pm.

Prices are competitive which led us to this company. The customer service far exceeds are expectations which is why we won't look elsewhere ever again.