Dear Mrs***,We sincerely apologize for any miscommunication or inconvenience this may have caused youWe take these matters very seriouswhether it is intentional or without intent I am sorry to hear that another broker could not look up your policy but very pleased to know that our secure system keeps our clients personal information protected We pride our self on customer service and returning calls so we are implementing new procedures to avoid this issue in the future I conducted a full investigation, including the claim about [redacted] 's relationship with us After listening to the call several time, I was able to confirm that she never said that " [redacted] was in-fact 'our' bank." nor could something be misinterpreted for me to conclude that Therefore, we cannot refund you something that we never receive All refunds should be request through the carrier Also, I have also confirmed with [redacted] that the documents were emailed to you immediately upon submission and NHP (Neighborhood Health Plan) sent you your cards I would like to speak with you in more detail about the situation to help our investigation but I would need accurate information We appreciate the time you took to give us insight on how we can make our Company better for past, present and future clients We always want our clients to make educated decisions and we believe that is by educating our consumers on the products with great detail All feedback is good feedback as it allows us to learn how we can exceed our clients expectations more than we have in the past We wish you and your family the happiest and healthiest time during this summer We also welcome you to come to our office for coffee anytime you would like
Dear Mrs***,We sincerely apologize for any miscommunication or inconvenience this may have caused youWe take these matters very seriouswhether it is intentional or without intent I am sorry to hear that another broker could not look up your policy but very pleased to know that our secure system keeps our clients personal information protected We pride our self on customer service and returning calls so we are implementing new procedures to avoid this issue in the future I conducted a full investigation, including the claim about [redacted] 's relationship with us After listening to the call several time, I was able to confirm that she never said that " [redacted] was in-fact 'our' bank." nor could something be misinterpreted for me to conclude that Therefore, we cannot refund you something that we never receive All refunds should be request through the carrier Also, I have also confirmed with [redacted] that the documents were emailed to you immediately upon submission and NHP (Neighborhood Health Plan) sent you your cards I would like to speak with you in more detail about the situation to help our investigation but I would need accurate information We appreciate the time you took to give us insight on how we can make our Company better for past, present and future clients We always want our clients to make educated decisions and we believe that is by educating our consumers on the products with great detail All feedback is good feedback as it allows us to learn how we can exceed our clients expectations more than we have in the past We wish you and your family the happiest and healthiest time during this summer We also welcome you to come to our office for coffee anytime you would like