Simpson Garden Design

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

onse to complaint#[redacted] ·         Please delineate services that were not performed. ·         Please describe damaged property.  Regarding perennials that were thrown away:  I spoke with customer on April...

11, 2015 and asked for a list of perennials that we had damaged.  She told us not to worry about it. ·         We subcontract [redacted] on all our properties and do care about each and every one of them. ·         April 11, 2015: After customer signed the contract, my partner went to mulch the property on the following Saturday and was screamed at and told to leave the property; that she was not paying for this mulch.  She did not realize it was us because we had no uniform on.  My partner called me to tell me this, so shaken that after I talked to customer and she said we could come back, we refused, telling me he had never experienced anything like that in his years of landscaping. ·         October 8, 2015: My partner and I came to mow the grass personally on our way to surgery for his dislocated knee because customer had [redacted] coming the next day and if it weren’t mowed she would be charged a $50 cancellation fee.  This was not her mow day.  Customer stood watching with two small dogs on leashes very close to where we had machines running. The previous week it rained four of the five days and we were not able to mow any lawns unless we were to damage the grass.  Out of 70 customers, she was the only one who had a problem with this. We mowed shorter than usual, and tried our best to blow the clumps off with a dislocated knee and I personally was mowing which I had not done in 10 years. ·         November 6, 2015: Customer called to complain that the workers were trying to cut up leaves into the grass. (We have never had a problem with our leaf removal techniques in all 23 years in business).  We apologized and said that we were in the wrong. ·         November 6, 2015: Sent 30 day cancellation notice to customer because we could not satisfy her with final bill entailing services that had been performed to date. ·         November 8, 2015: Customer called irate wanting to know why we were cancelling contract.  I told her that because she screamed and ran off my partner from her property when he tried to do mulch, how she called twice to the office to complain about our work, and that my worker said she grabbed him.  Customer told me she had NOT touched the worker and told me that if I even THOUGHT about publicizing that she would sue me for slander. She insisted that we continue to fulfill our contractual obligations and asked repeatedly if we were planning to fulfill our obligations which she said would be until December 12, 2015 as opposed to December 6 which would have been thirty days from the date of the cancellation letter. ·         November 17, 2015: Customer said leaves were piling up and she was holding up her end of the contract and that she had sent a check if that was my problem.  I responded that if she promised to stay out of their way and stay out of the way of the machinery the guys would be willing to come back and service the yard.  I also said that if there were no other problems, that we would continue to come until December 12 as needed. ·         December 5, 2015: Customer called and told us we had not been there for 19 days and asked in all caps: “BOTTOM LINE: WHEN WILL YOU BE HERE TO CLEAN UP LEAVES AND CUT THE LAWN?”  I responded that we would send the guys over right now and that with all the rain and Thanksgiving that we had fallen behind and that we were not treating her any differently than any other customer. ·         December 5, 2015: 15 minutes after the workers left her yard:  Customer emailed again saying we had left a huge pile of leaves in the street and when were we going to clean that up?  I informed her that the truck was on its way to suck up the leaves within the hour.  The pile of leaves was approximately 1’ high and 5’ across. ·         December 10, 2015:  Customer emailed demanding that we service the yard again, for the last time, mowing and removing leaves as was our contractual obligation. ·         December 10, 2015: We mowed and removed leaves. ·         December 31, 2015: Sent statement to customer with balance due. ·         January 10, 2016: Received certified letter from customer detailing receipts and reasons she would not be paying the remainder of the bill.  These included charges for her time and accusations that we had broken and hidden a sprinkler head that was discovered after [redacted] had been there and aerated.  ·         January 15, 2016: Resent final bill to customer with $80 pruning credit and explained that we cannot give other credits for her labor and items that were not called to our attention during the contract period.  The final amount due was $251.91 ·         We don’t give credits for purchases customers make that were not brought to our attention at the time of dissatisfaction and after the contract ended. ·         Please describe how Simpson Garden Design is threatening the customer. ·         Customer paid $1458.09 but contract was for $1790. That leaves a difference of $331.91. We took off the pruning we didn’t do ($80), which equals $251.91 that is due.

Review: S[redacted] Garden Design LLC did not provide yard services as promised and has also billed for services that they did not perform. They have also damaged property and have accused me of touching the arm of one of the yard workers, which never happened. They are trying to intimidate me. S[redacted] was advised by certified mail as to damages and I have additional damages that can be added to that amount. I have paid them the contract price less an amount for services not provided and also damage to property. S[redacted] is threatening me and continue to bill me for $251.91. I have already paid them $1,458.09 to cut grass, trim hedges (not done) and for mulch which they blew away into wooded area (I guess they were hoping to sell me more.)

I had to haul in mulch at the age of 71 to protect my perennials which some were killed by them. They also pulled out perennials and threw them away. Michelle S[redacted] said she was no longer going to work for me because I asked the workers, who do not speak English, to blow and clear the leaves away (which I was paying for). Instead, they were attempting to cut the huge amount of leaves up and leave them on the lawn. I pay for aeration and seeding by [redacted] and [redacted] to spray and I have a lovely lawn which they did not care about. They were being lazy and I had discussed with Michelle S[redacted] to remove the leaves.

They also broke an irrigation head and never told me that they did it. The inside of the head was gone. They broke it off and took away the part. I have the broken outer head. They are devious.

Michelle S[redacted] tried to cancel contract because she did not want to do the leaves and bushes in my yard.Desired Settlement: Due to their lack of integrity and shoddy work I would like the $251.91 removed from my billing, and that they stop intimidating me and emailing me bills. I had to complete lawn work myself and I am 71 years old. I have also had damages to property. The reason why I hired them was that for medical reasons I would not have to do mulch or leaves or trimming. They did not fulfill their obligations.

Copy of letter sent to S[redacted] can be provided.

Business

Response:

onse to complaint#[redacted] · Please delineate services that were not performed. · Please describe damaged property. Regarding perennials that were thrown away: I spoke with customer on April 11, 2015 and asked for a list of perennials that we had damaged. She told us not to worry about it. · We subcontract [redacted] on all our properties and do care about each and every one of them. · April 11, 2015: After customer signed the contract, my partner went to mulch the property on the following Saturday and was screamed at and told to leave the property; that she was not paying for this mulch. She did not realize it was us because we had no uniform on. My partner called me to tell me this, so shaken that after I talked to customer and she said we could come back, we refused, telling me he had never experienced anything like that in his years of landscaping. · October 8, 2015: My partner and I came to mow the grass personally on our way to surgery for his dislocated knee because customer had [redacted] coming the next day and if it weren’t mowed she would be charged a $50 cancellation fee. This was not her mow day. Customer stood watching with two small dogs on leashes very close to where we had machines running. The previous week it rained four of the five days and we were not able to mow any lawns unless we were to damage the grass. Out of 70 customers, she was the only one who had a problem with this. We mowed shorter than usual, and tried our best to blow the clumps off with a dislocated knee and I personally was mowing which I had not done in 10 years. · November 6, 2015: Customer called to complain that the workers were trying to cut up leaves into the grass. (We have never had a problem with our leaf removal techniques in all 23 years in business). We apologized and said that we were in the wrong. · November 6, 2015: Sent 30 day cancellation notice to customer because we could not satisfy her with final bill entailing services that had been performed to date. · November 8, 2015: Customer called irate wanting to know why we were cancelling contract. I told her that because she screamed and ran off my partner from her property when he tried to do mulch, how she called twice to the office to complain about our work, and that my worker said she grabbed him. Customer told me she had NOT touched the worker and told me that if I even THOUGHT about publicizing that she would sue me for slander. She insisted that we continue to fulfill our contractual obligations and asked repeatedly if we were planning to fulfill our obligations which she said would be until December 12, 2015 as opposed to December 6 which would have been thirty days from the date of the cancellation letter. · November 17, 2015: Customer said leaves were piling up and she was holding up her end of the contract and that she had sent a check if that was my problem. I responded that if she promised to stay out of their way and stay out of the way of the machinery the guys would be willing to come back and service the yard. I also said that if there were no other problems, that we would continue to come until December 12 as needed. · December 5, 2015: Customer called and told us we had not been there for 19 days and asked in all caps: “BOTTOM LINE: WHEN WILL YOU BE HERE TO CLEAN UP LEAVES AND CUT THE LAWN?” I responded that we would send the guys over right now and that with all the rain and Thanksgiving that we had fallen behind and that we were not treating her any differently than any other customer. · December 5, 2015: 15 minutes after the workers left her yard: Customer emailed again saying we had left a huge pile of leaves in the street and when were we going to clean that up? I informed her that the truck was on its way to suck up the leaves within the hour. The pile of leaves was approximately 1’ high and 5’ across. · December 10, 2015: Customer emailed demanding that we service the yard again, for the last time, mowing and removing leaves as was our contractual obligation. · December 10, 2015: We mowed and removed leaves. · December 31, 2015: Sent statement to customer with balance due. · January 10, 2016: Received certified letter from customer detailing receipts and reasons she would not be paying the remainder of the bill. These included charges for her time and accusations that we had broken and hidden a sprinkler head that was discovered after [redacted] had been there and aerated. · January 15, 2016: Resent final bill to customer with $80 pruning credit and explained that we cannot give other credits for her labor and items that were not called to our attention during the contract period. The final amount due was $251.91 · We don’t give credits for purchases customers make that were not brought to our attention at the time of dissatisfaction and after the contract ended. · Please describe how Simpson Garden Design is threatening the customer. · Customer paid $1458.09 but contract was for $1790. That leaves a difference of $331.91. We took off the pruning we didn’t do ($80), which equals $251.91 that is due.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,