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Simpson of Buena Park

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Reviews Simpson of Buena Park

Simpson of Buena Park Reviews (11)

We performed a thorough inspection of this vehicle and provided the customer with a detailed description of the failure and repairs necessary to correct Below are the notes from the technician of our findings We charged the customer the fee of $for diagnosis as agreed upon prior to inspecting this vehicle COMPLAINT : CUSTOMER STATES THE CHECK ENGINE LIGHT IS ON WAS TOLD HAS A || BAD ECM, CUSTOMER REPLACED BOTH OSENSORS || || || || || CAUSE : ECM INTERNAL FAULT CODE PSTORED || || || || || || CORRECTION: CHECK FOR CONDITION NOTED CODE DIAG CIRCUIT || AND SENSRO POWER /GROUNDS OK ECM FAILS HEATER CIRCUIT || ATTAMPTED TO ORDER PART , NO LONGER AVAILABLE || DISCONTINUED BY GM ONLY OPTION IS TO REBUILD CUSTOMER'S || ECM WILL TAKE 7-DAYS TURN AROUND TIME NON GM COMPANY || CUSTOMER DECLINED REPAIRS

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My Consumer Response to Business Response: I appreciate the offer by Simpson for reimbursement of the tire repair, however I would also ask that Simpson identify to their customers, in some readily transparent manner (e.g., notices sent to customers that have purchased tires or signs posted in the repair service waiting room or notice posted on service web site, etc.), that they have a policy of not repairing tiresI contend that this is a reasonable request in that customers of Simpson and especially those that have purchased new tires from Simpson need to know prior to the time they are in need of a tire repair that Simpson has a "no tire repair policy" so that customers may plan accordingly to get their tire repaired elsewhereThank you, [redacted]

General Motors is aware of this concern But unfortunately, there is no current repair procedure to correct this concernGeneral motor's Engineering is working on this issueThey have provided a temporary solution of pushing the blue On star button to turn the radio off so it does not drain the batteryThe customer has been informed of all this informationThis is neither a safety concern nor does this impede the use of the vehicle while GM figures out a repair procedureOnce a remedy is available, GM has offered to reimburse the customer a car payment and tanks of gas for the inconvenience

We attempted several times to duplicate the customer concern. We had our shop foreman test drive with the customer on several occasions. The customer ended up going to another dealership where they were able to duplicate the concern and ultimately repair the vehicle. We contacted
the customer and he is satisfied at this time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My Consumer Response to Business Response: I appreciate the offer by Simpson for reimbursement of the tire repair, however I would also ask that Simpson identify to their customers, in some readily transparent manner (e.g., notices sent to customers that have purchased tires or signs posted in the repair service waiting room or notice posted on service web site, etc.), that they have a policy of not repairing tires. I contend that this is a reasonable request in that customers of Simpson and especially those that have purchased new tires from Simpson need to know prior to the time they are in need of a tire repair that Simpson has a "no tire repair policy" so that customers may plan accordingly to get their tire repaired elsewhere. Thank you, [redacted]

We performed a thorough inspection of this vehicle and provided the customer with a detailed description of the failure and repairs necessary to correct.  Below are the notes from the technician of our findings.  We charged the customer the fee of $119.00 for diagnosis as agreed upon prior...

to inspecting this vehicle.   COMPLAINT : CUSTOMER STATES THE CHECK ENGINE LIGHT IS ON WAS TOLD HAS A   ||                BAD ECM, CUSTOMER REPLACED BOTH O2 SENSORS                    ||                                       ... ||                                       ... ||                                       ... ||                                       ... || 2. CAUSE     : ECM INTERNAL FAULT CODE P0037 STORED                          ||                                       ... ||                                       ... ||                                       ... ||                                       ... ||                                       ... || 3. CORRECTION: CHECK FOR CONDITION NOTED CODE DIAG CIRCUIT                   ||                AND SENSRO POWER /GROUNDS OK ECM FAILS HEATER CIRCUIT         ||                ATTAMPTED TO ORDER PART , NO LONGER AVAILABLE                 ||                DISCONTINUED BY GM ONLY OPTION IS TO REBUILD CUSTOMER'S       ||                ECM WILL TAKE 7-10 DAYS TURN AROUND TIME NON GM COMPANY       ||                CUSTOMER DECLINED REPAIRS

General Motors is aware of this concern.  But unfortunately,  there is no current repair procedure to correct this concern. General motor's Engineering is working on this issue. They have provided a temporary solution of pushing the blue On star button to turn the radio off so it does not...

drain the battery. The customer has been informed of all this information. This is neither a safety concern nor does this impede the use of the vehicle while GM figures out a repair procedure. Once a remedy is available,  GM has offered to reimburse the customer a car payment and 2 tanks of gas for the inconvenience.

Response to complaint [redacted]. We would like to reimburse our customer $50.00 for the tire repair he had to pay for. We unfortunately changed our tire repair policy in 2012 when California adopted a new law that says any person who repairs a tire and the tire fails, even if it’s due to a...

previous tire repair that was performed by another shop, all parties will be held liable for any death or injury resulting in the failure of the tire due to a repair.

Review: I visited Simpson GMC due to a check engine light that was preventing me from passing my smog check. Prior to getting a quote from Simpson GMC on a diagnostic for my check engine light I had visited a smog repair shop that had quoted me as having a faulty ECM which would cost me upwards of $1000 for a new replacement or $600 for a used. I went to get a second opinion as I was told this part is rarely in need of replacement and it may just be wiring issues or some other simple fix. When I went to Simpson GMC I informed them of my problem and what the previous repair shop had told me and they informed me of the cost for the diagnostic, but how that would apply towards any work and replacement parts that were needed. Prior to making my decision of getting my car diagnosed I inquired about prices for the parts and approximate time it would take to get it fixed if it was the ECM. I was informed that the cost of replacement would be about $600 and they had to order the part so it would take a few days to arrive, but would be same day fix once received. During this time I would have access to my car. Since price was similar to what I was told before I decided to move forward. Diagnostic confirmed it was ECM and no other issue, and my car was ready for pickup. I went on my lunch break to pickup my car and it took over an hour getting it as it was off the lot being test driven AFTER I was told it was ready to be picked up. This was very unprofessional as they did not know where my car was and it took them over 30 minutes to locate. When I checked my mileage there was only 15 miles additional from when I dropped it off. I was not told where the mechanic took my car or why after I was told the diagnostic was done. Prior to this I left a deposit for the ECM and was told they would call when it came in. Two days after I was told I would need to have my ECM sent out and have my car inoperable 10-15 days while ECM was being repaired. This scenario never came up or extra cost associated for rental cars.Desired Settlement: Since an additional cost would be incurred that was not originally discussed I tried to work a solution with management to no avail. I ended up reluctantly paying for the $119 diagnostic fee and ordered an ECM with another shop without making my car inoperable. I received two ECMs and neither resolved my issue I was having that took me to get my car diagnosed. Since I was deceived on cost and process at the beginning, and their diagnostic was not the issue to my problem I desire a full refund.

Business

Response:

We performed a thorough inspection of this vehicle and provided the customer with a detailed description of the failure and repairs necessary to correct. Below are the notes from the technician of our findings. We charged the customer the fee of $119.00 for diagnosis as agreed upon prior to inspecting this vehicle. COMPLAINT : CUSTOMER STATES THE CHECK ENGINE LIGHT IS ON WAS TOLD HAS A || BAD ECM, CUSTOMER REPLACED BOTH O2 SENSORS || || || || || 2. CAUSE : ECM INTERNAL FAULT CODE P0037 STORED || || || || || || 3. CORRECTION: CHECK FOR CONDITION NOTED CODE DIAG CIRCUIT || AND SENSRO POWER /GROUNDS OK ECM FAILS HEATER CIRCUIT || ATTAMPTED TO ORDER PART , NO LONGER AVAILABLE || DISCONTINUED BY GM ONLY OPTION IS TO REBUILD CUSTOMER'S || ECM WILL TAKE 7-10 DAYS TURN AROUND TIME NON GM COMPANY || CUSTOMER DECLINED REPAIRS

Review: I purchased a 2015 GMC Terrain a little over a month ago and two weeks after the purchase the stereo along with the bluetooth connection would freeze. I took the vehicle to service since the vehicle has bumper to bumper warranty for 3 years. After patiently waiting 2 1/2 weeks I get a call from my service advisor [redacted] indicating that the district manager refuses to order the part to repair my vehicle. I remember my sales rep [redacted] asking me to get him involved in anything that has to do with my vehicle. I called and inquired as to what was going on. [redacted] was out of the office and replied via emial asking to reach out to [redacted] or service direct [redacted]. I sent Mr. [redacted] an email asking for his help and wondering why if the vehicle was under warranty they refused to try to attempt to fix the issue. [redacted] returned my call which to the date I have not heard back from Mr. [redacted], which clearly shows the lack of concern for the client and lack of leadership from his part, [redacted] indicated that Geneal Motors is aware of the issue and have to time table to repair or replace the module. In the meanwhile I'm stuck driving a vehicle that does not meet my needs and may cause my battery to drain and leave me stranded. [redacted] called back on Friday and promised to get to the bottom of things, he stated he will reimburse on month's worth of car payment since they have had the car in the shop longer than I have owned the vehicle, he mentioned he would transfer me to a smaller loaner than the gas guzzler they put me in and 2 free tanks of gas to make up for the extra gas I spent on the bigger vehicle. 10 minutes later I get an upset call from [redacted] the service adviser wondering why [redacted] was involved and asked me to pick up my vehicle within 24 hours. [redacted] and Mr. [redacted] don't tell customers to reach back to you with any and all problems and turn them away indicating that is not your department, not the way to resolve the problem.Desired Settlement: I would like to have my vehicle repaired and should for whatever reason they can't repair it, repalce my vehicle. I do not want to make payments for a vehicle that doesn't meet my needs.

Business

Response:

General Motors is aware of this concern. But unfortunately, there is no current repair procedure to correct this concern. General motor's Engineering is working on this issue. They have provided a temporary solution of pushing the blue On star button to turn the radio off so it does not drain the battery. The customer has been informed of all this information. This is neither a safety concern nor does this impede the use of the vehicle while GM figures out a repair procedure. Once a remedy is available, GM has offered to reimburse the customer a car payment and 2 tanks of gas for the inconvenience.

Review: I purchased a new set of tires from this business with the reasonable expectation that if I needed tire repair service during the life of the tires that it would be provided. I scheduled an on-line service appointment with Simpson Buick GMC on Thursday 16 Oct for Saturday 18 Oct for service that included a tire repair. Upon taking my vehicle to Simpson Buick GMC on the morning of 18 Oct for the scheduled service appointment I was informed that they no longer performed tire repair service and that I would need to get my tire, that was purchased new from this business, repaired elsewhere. The service advisor did provide a phone number and call to a business down the street which I did take my vehicle to but I was not confident that they could correctly perform the repair so I took it to a business that I was confident of their tire repair procedure and had it repaired. Simpson Buick GMC should have told me at the time that I purchased the tires that they did not perform tire repairs or if this is a policy that they implemented after my purchase they should have contacted me and identified their policy change or at a minimum they should have contacted me when I scheduled the appointment. I also note that it is a retail tire industry accepted practice to repair tires and therefore extremely strange that this business sells tires but will not repair them.Desired Settlement: I would like to be refunded reasonable costs associated with my time and cost of tire repair being done elsewhere ($25.00 + $25.00 = $50.00), and additionally for Simpson Buick GMC to noticeably post at their business this policy of no tire repairs for all customers to visibly see.

Business

Response:

Response to complaint [redacted]. We would like to reimburse our customer $50.00 for the tire repair he had to pay for. We unfortunately changed our tire repair policy in 2012 when California adopted a new law that says any person who repairs a tire and the tire fails, even if it’s due to a previous tire repair that was performed by another shop, all parties will be held liable for any death or injury resulting in the failure of the tire due to a repair.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

My Consumer Response to Business Response: I appreciate the offer by Simpson for reimbursement of the tire repair, however I would also ask that Simpson identify to their customers, in some readily transparent manner (e.g., notices sent to customers that have purchased tires or signs posted in the repair service waiting room or notice posted on service web site, etc.), that they have a policy of not repairing tires. I contend that this is a reasonable request in that customers of Simpson and especially those that have purchased new tires from Simpson need to know prior to the time they are in need of a tire repair that Simpson has a "no tire repair policy" so that customers may plan accordingly to get their tire repaired elsewhere.

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Description: Auto Dealers - New Cars

Address: 6600 Auto Center Dr, Buena Park, California, United States, 90621

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