Simpson Plumbing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The following information will be
addressed in a request for admission style to admit or deny or as insufficient
information
Now are you here comes consumer *** *** in response to companies reply:
Section 1: I can’t admit or deny this
particular section none of the travelers were a part of prehire of Access
Africa or conversation or exchange of information agreement of terms and
conditions
Section2: I admit to being one of the travelers that contacted Access Africa
via phone for the Ethiopia trip
Deny ever visiting DrWebsite I've visited Facebook In which I follow Dr
R*** page which is where the information about the trip was posted
Section3: Admit to having a death in the family. Any other part of
section is hereby denied lack of information or knowledge
All other sections 4-are Hereby Denied lack of information or knowledge
A) Access African received a payment of $for deposit for the trip in
December Which *** *** confirmed have received as
stated in *** ***'s responses in section Next *** *** also admitted to
having all payments in March 20**
All communications via phone call, email and money transactions were Handel by
Ms*** *** of Access Africa inc
Please see attached documents named exhibit transactions
B) Access Africa inc and owner operator
*** *** is liable for refund do to:
Misrepresentation failure to disclose material information such as terms and
agreements in the proper timeline according to the state of New York travel ActAccess Africa took my money
and never provided me full
Disclosure of terms and conditions until or around April **, 20** after I
inquire about cancelation and what was the protocol(Please exhibit email of
terms sent)
C) Access Africa failed to advise the need of travelers insurance and flights
or offer to purchase after monies were sent or paid for via Visa credit card
1) *** *** was acting as the principal company for the airlines and any other
agencies apart of this tripAfter investigating with the Quarter Airlines they
advise that purchase of flight insurance should have been offered and is a part
of their policy via online or with a booking agent
D) According to Access Africa terms I would have been out of many either way
I was not given the terms in a timely mannerI was placed under strenuous
conditions to find an alternate to replace me on a trip in a matter of to days
Who would have to get an approved visa from the Ethiopian council of the United
States in which that is a process in itself
There weren't timely email response from Access Africa Incto most of my
concerns which one could not make rational decisions and accommodations in such
a short time frame
E) According to Access Africa terms and email on Refund and complaints: there
were no specific kind situations of any kind cancellation or were contingent
upon providing the death certificates or any death related information.
(** *** took it upon herself to assume the refund letter would be based on the
death information.)
I have made several calls and email to rectify this situationAlso emails
about if I had insurance for the flightRequest of a refund or how to submit
one
Only to responded by delayed emails no phone calls and when I try to call and
confirm about my certified letter** *** notice it was me and said to having
the letter and they were not giving me a refundShe Over talked me and ask for
upper management and she refused to let me speak to someone else hints to why I
felt I was being taken for my moneyThen she hung up in my faceI called back
she never picked up again
In conclusion I am not here to cause an issue with any company but to continue
have a great relationship with anybody that I conduct business with I would
have been happy if the monies in the trip for Brazil was still an option but
she never wanted to confirm if I could still take that trip vs getting any
money back
However it's no longer an option for me and my current situationI am asking
for $1000, even I truly believe this is fair being that I was give the terms
day before trip took place and really never had a chance to decline sending any
more money
I am open to what the mediator feels to be fair and just after reviewing all
information and whatever amount deem to refund as long at both parties agree
(There is no proof that access Africa was out of any money with me not being
able to goWhen I never got any money back from them for this trip)
Respectfully submitted
*** *** ***
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This answer does not make any sense because I paid AccessAfrica and did not take the tour.*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

You have no further comments We have an offer on the table for $ A certified check or *** Money Order will be sent to the client as soon as we receive acceptance from the clientThanks for your kind cooperation

We have tried our best to resolve this situation, however *** *** does not seem to understand the terms of booking which was published on *** *** website A passenger cannot cancel willy nilly without accuring penaltiesFurthermore *** *** has to understand that this was *** *** Trip In principle he should make his demands directly to *** *** with whom we have binding contracts In turn Access Africa has contracts with hotels, bus companies who have very solid cancellation penalty in terms of group size agreed upon and time line for final payments *** *** did not protect his purchase with a trip cancellation insurance Enclosed cancellation terms published on Runoko's site and the letter sent to group members for Brazil visas *** *** cannot hide under the shield of "I did not know" We shall look forward to lawsuit which should include *** ***, The hotels in both cpountries

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I would ask if [redacted] would mail all funds in a money order within 7 days of of this email being sent with tracking number. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

A refund check for $2675 was mailed to Jefferey Williams November [redacted]  Refunds are usually processed 4-6 weeks after the completion of a tour.SincerelyMichael Y[redacted]