Simpson Wheels

The complaint is correct that the new equipment that was installed in January of had a couple of alarms very soon after installationThe parts that failed were replaced at no charge to the client and the system has been stable for two years until this past June when a smoke detector triggeredRegardless of the fact that the one year warranty was over months ago we continue to stand behind the products sold to the client at no chargeSince the client filed this complaint we have been to the house once again and we replaced the entire control panel that was rendered inoperable by the client when he removed the power to the systemWe continue to work with the client to resolve any outstanding issuesScheduling has been a challenge as the client is mostly there only on weekends

This account was settled on 7/the day that is shown as the last time they spoke to usA credit was issued for the entire outstanding balance even though there was a year remaining on their original contract termI apologize to the client for the challenges that they experienced getting their account cancelledIt was a clerical mistake by an employee on our endBut the point should be noted: The claims for bad service are purely just mean spiritedThe [redacted] were clients for five years and had one system addition done and one service call to replace the panel battery in That is itExcept for two calls to replace the damaged sign on their mailbox, which we did twice in a two month period, they were not charged for either of those trips

Security Solutions and I have come to an amicable settlement and there is no longer a dispute/complaint Please let me know if you need anything else on my end or if any additional steps need to be takenThank you, [redacted] ***

Complaint: ***I am rejecting this response because:
Their rebuttal has many inaccuracies either intentional or because they do not have accurate records
First of all we have never replaced any windows as it is alledged. Second of all he did not even mention all of the alarms ( fire and false intruder) which we have previously reported. After each alarm a tech had to come in order to find out what caused the report. In no instance could they figure out why. We have had repeated service disruptions over two years which their techs have tried to figure out without success. Currently the system has been out of service for two months. I have had to open my home to their service thecnicians no fewer than times in two and a half years so they could troubleshoot problems. Some of their lasted for hours and they have to be made during weekly work hours which causes me difficulty with respects my work schedule. The last time a tech visited he left a note saying he thought the problem might be fixed by doing such and such but he was not sure so I have no conficence that an 8th visit will accomplish anything
In summation, I have had nothing but troubles with this very unreliable system over the approxiamate three year term . After the last disruption I told the owner I was through and he requested one last chance to fix the problem. The problem was not fixed. I would like a refund. the house is being sold in February and I will no longer need it.
Sincerely,*** ***

***Security Solutions, Inc.James O***###-###-####*** ***The client and I are in an active e-mail dialogue to try and resolve this issueI am asking for a telephone call to try and find and amicable solution.11/2/4:37:PM

Complaint: ***
I am rejecting this response because: The issues raised in my complaint have not been resolvedFurther review of the situation has uncovered additional issues regarding the condition of the alarm system and incorrect installation
Sincerely,
*** ***

Complaint ID#: ***Company Name: Security Solutions, Inc.Company Contact Name: James O***Company Contact Phone: ***Company Contact Email: ***Consumer's Name:
*** ***Revdex.com Staff Member (if you know): *** ***Complaint Information: We have repeatedly offered to solve this situation if the client would tell us what would satisfy his concernsHe continues to maintain that the only solution is for us to allow him to break his contractUntil recently there was never an accusation of wrong doing by Security Solutions only that the system was costing too much to maintainThe costs the client incurred were for alarm system repairs due to replacement of windows and some periodic battery replacements when he bought the house, plus monitoring expenses he is contracted forWe have asked for a telephone conversation several times to try and find an amicable solution which the client has refusedWe want nothing more than to resolve this issueIf he wants to break the contract he will need to speak to me directly and we can have a mature business discussion.Sent on: 11/24/3:06:PM

The complaint is correct that the new equipment that was installed in January of 2013 had a couple of false alarms very soon after installation. The parts that failed were replaced at no charge to the client and the system has been stable for two years until this past June when a smoke detector...

triggered. Regardless of the fact that the one year warranty was over 18 months ago we continue to stand behind the products sold to the client at no charge. Since the client filed this complaint we have been to the house once again and we replaced the entire control panel that was rendered inoperable by the client when he removed the power to the system. We continue to work with the client to resolve any outstanding issues. Scheduling has been a challenge as the client is mostly there only on weekends.

Complaint: [redacted]
I am rejecting this response because:Security Solutions has not offered a satisfactory solution for resolving this issue. The most recent problem I experienced with the alarm system is the direct result of the system being improperly connected to a land telephone at the time of installation rather than the VOIP line as agreed to in the contract. Regardless, Security Solutions tried to blame this issue on me and charge me to change over the line. I have been clear with Mr. O[redacted] that given the nature of this issue all correspondence should be conducted in writing so that we have a record of what has transpired. Given that Mr. O[redacted] has already threatened legal action against me this is clearly the best option. I fail to understand why he continues to insist on having a phone call.Based on my experiences I have no confidence or trust in this company. I simply can not rely on a company I don't trust when it comes to the safety and security of my family and home.Sincerely,
[redacted]

Complaint ID#:    [redacted]Company Name:    Security Solutions, Inc.Company Contact Name:    James O[redacted]Company Contact Phone:    [redacted]Company Contact Email:    [redacted]Consumer's Name:    [redacted]Revdex.com Staff Member (if you know):    [redacted]Complaint Information:    We have repeatedly offered to solve this situation if the client would tell us what would satisfy his concerns. He continues to maintain that the only solution is for us to allow him to break his contract. Until recently there was never an accusation of wrong doing by Security Solutions only that the system was costing too much to maintain. The costs the client incurred were for alarm system repairs due to replacement of windows and some periodic battery replacements when he bought the house, plus monitoring expenses he is contracted for. We have asked for a telephone conversation several times to try and find an amicable solution which the client has refused. We want nothing more than to resolve this issue. If he wants to break the contract he will need to speak to me directly and we can have a mature business discussion.

Security Solutions and I have come to an amicable settlement and there is no longer a dispute/complaint.  Please let me know if you need anything else on my end or if any additional steps need to be taken. Thank you, [redacted]

This account was settled on 7/17 the day that is shown as the last time they spoke to us. A credit was issued for the entire outstanding balance even though there was a year remaining on their original contract term. I apologize to the client for the challenges that they experienced getting their...

account cancelled. It was a clerical mistake by an employee on our end. But the point should be noted: The claims for bad service are purely just mean spirited. The [redacted] were clients for five years and had one system addition done and one service call to replace the panel battery in 2015. That is it. Except for two calls to replace the damaged sign on their mailbox, which we did twice in a two month period, they were not charged for either of those trips.