Sims Furniture

To Revdex.com Dear Sir or Madam: Thank you for forwarding the customer concern identified by your ID #***. We do take each customer concern seriously and we appreciate you forwarding the concern to us. We have sent the customer a refund for the requested amount
Sincerely, Sims Furniture Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Good Afternoon,In the response from Sims Furniture, they stated they sent me the difference in which they owed meI haven't received anything in the form of a refund and haven't been able to get in touch with anyone.Can you help me follow up on this please?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have been trying to get in touch with Sims and have yet received a response. I faxed them a letter on 1/17/as well as an email and I called the store. I will not be satisfied until I receive the refund requested and received
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Greetings,I received the check on 1/19/2018.  I need for Sims to report this account as paid off to the credit bureaus.  It still says open.  I will be satisfied with this complaint after that. hank you for your assistance in this matter. [redacted]

To Revdex.comRE: Complaint ID #[redacted]Dear Sir or Madam:The account was already marked as paid in full on 12/30/2017 and we have not changed how it is reporting. Sincerely, Sims Furniture Company