Sims-Lohman Fine Kitchens and Granite

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below When the company offered their $they indicated they already gave us $credit When I asked for that to be paid out, since we don't have any more invoices, they denied it The company used the $to bargain their price down and now refuse to honor the credit Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.A There was no communication to us the customer that the counter needed hours to "cure" and that the plumber should not be scheduled till the following day; and when the plumber did install the faucet, the installers had drilled the hole so close to the back of the sink, the plumber had to pull the sink out, install the faucet then reinstall the sink (added labor = added expense)B If their answer was to easy why did it take a complaint with the Revdex.com to get a response from them? Love the counter top, totally not happy with their customer service.! [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] This is not my issue to pay this lien since my fiancee and I did our part by paying the builderIt is not our problem that the builder is a fraud and did not pay Sims LohmanAlso, Sims Lohmna caused me great angst and jeopardized my closing with the file of the illegal lien on my [redacted] property Their response will be satisfactory once the lien is taken off [redacted] as I am sure they understand the Ohio law that a homeowner does not have to pay twice Regards, [redacted]

Sims-Lohman is certainly sorry for any confusion or misunderstanding that Ms [redacted] had over her project While we can sympathize with her concerns we do not believe we did anything wrong and were certainly not dishonest with her It is very common for initial budget numbers to increase significantly as the project moves forward and customers make changes Our Sales Manager had begun the process of itemizing those changes for Ms***, but it became apparent that the relationship had become less than productive We suggested to Ms [redacted] that we cancel the order and issue a refund check of her deposit which we are in the process of doing A check for $8,will be mailed by the end of this week We consider the matter closed[redacted] Sims-Lohman

A settlement has been reached with this customer

Ms *** agreed to an overall resolution of her account for We paid her that amount and we consider the matter resolved. John B***

Although our
counter top install team did run behind schedule, our customers order was
received, processed into our system, measured and installed all within
expectations set prior to accepting the order
The expectation
set for a plumbing reconnection is hours after the countertop is
installed,
allowing the adhesive proper time to cureIn this case the reconnection was
scheduled for the same dayHad reconnection of the plumbing been scheduled for
the following day a return trip would not have been required
It is our
sincere hope that our customers family continues to enjoy their new countertop
for many years to come, however, respectfully Sims-Lohman declines to issue a
billing adjustment for added expenses

They did send the $check, however, they are refusing to send the check for the credit memo they issued in December.They used this as a negotiating tool and now claim we can’t have it

Sims-Lohman, Incinitiated the lien process to preserve our legal rights to collect monies for the work done at *** *** *** *** The lien paperwork was completed and transmitted to the proper authorities to be recorded Unfortunately the lien was not placed correctly by the
recorders officeOur attorney has contacted their office to inform them of their mistake and asked them to correct it as soon as possible.*** ***
Controller***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
When the company offered their $3000 they indicated they already gave us $450 credit.  When I asked for that to be paid out, since we don't have any more invoices, they denied it.  The company used the $450 to bargain their price down and now refuse to honor the credit.
Regards,
[redacted]

September 12, 2016 Complaint ID #  [redacted] Dear Ms. [redacted]: This letter responds to the most recent letter from the Revdex.com dated 9/10/16 regarding [redacted]’s complaint #[redacted].   It is our understanding that Mr. [redacted] and his fiancée own or are buying the property located at [redacted].  That is the property where our company delivered and installed granite countertops at the request of the builder [redacted].  That is also the same property against which we lawfully filed a mechanic’s lien in order to secure our right to payment for the goods delivered to and incorporated into the home under construction at that address.   We are not familiar with Mr. [redacted]’s reference to another property that he apparently owns and that is located at [redacted].  To be clear: we did not record any lien against that property.  Therefore, while we understand why Mr. [redacted] is concerned, we cannot explain how or why a lender or title company did whatever they did in connection with Mr. [redacted]’s closing at [redacted].  We agree that the two properties have nothing to do with each other.  We thought the issue was resolved when we advised Mr. [redacted]’s real estate agent that no lien had been filed against 1[redacted] so we are equally confused how or why Mr. [redacted] would be encountering problems trying to close on a different piece of property.   We also have no information regarding payments made by Mr. [redacted] and/or his fiancée to [redacted].  While we further agree that no homeowner should have to pay twice for the same goods or services, we do not know that happened here.  Mr. [redacted] has never provided any contract or payment information to our company, but we certainly are willing to consider whatever information he wishes to submit in that regard.  Both Mr. [redacted] and our company were treated poorly by the builder.  However, based on all information known to our company before we recorded the lien and to this day, we stand by our decision to record a mechanic’s lien against the property located at [redacted].    Please do not hesitate to contact me at [redacted] if you have additional questions.   Respectfully,  
[redacted]CFO[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It is not acceptable for a business to communicate unreasonably low costs and insist over a period of 3 months of cooperation that those costs will hold. There were no substantial enough changes to the design to justify a cost increase of 50%, which nets to an additional $8000. I have added all the itemized design additions based on itemized costs communicated by Sims, and they add up to an additional $4000 at most, though a few items were removed, so the real addition would likely be lower. Even on the high side, using Sims-provided itemized cost numbers, only half of the cost increase is attributable to changes.Over the 3 months we worked together, I had asked the designer on multiple occasions in person and via email for an updated cost, and that was never provided, instead I was led to believe that we would be close to the initial cost. All the Sims designer needed to do was tell me much earlier that the cost was going up substantially (due to an initial error that must have been made), and I would have not wasted my time or my paid designers' time any longer.  This renovation project is large, and I am working with multiple contractors, and a few have had to raise their costs mid-project, but each time they were able to pinpoint why and take responsibility of either errors they made in their initial estimate or clear reasons for the additional charges. Unfortunately, this has not happened with Sims Lohman. And if how I was treated is typical for Sims Lohman, Mr.Beiersdorfer, that is sad, and other homeowners need to know of this. [redacted]
   
Regards,
Aisela [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.A.  There was no communication to us the customer that the counter needed 24 hours to "cure" and that the plumber should not be scheduled till the following day; and when the plumber did install the faucet, the installers had drilled the hole so close to the back of the sink, the plumber had to pull the sink out, install the faucet then reinstall the sink.  (added labor = added expense)B.  If their answer was to easy why did it take a complaint with the Revdex.com to get a response from them?  Love the counter top, totally not happy with their customer service.!
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] This is not my issue to pay this lien since my fiancee and I did our part by paying the builder. It is not our problem that the builder is a fraud and did not pay Sims Lohman. Also, Sims Lohmna caused me great angst and jeopardized my closing with the file of the illegal lien on my [redacted] property . Their response will be satisfactory once the lien is taken off [redacted] as I am sure they understand the Ohio law that a homeowner does not have to pay twice.
Regards,
[redacted]

Sims-Lohman is certainly sorry for any confusion or misunderstanding that Ms. [redacted] had over her project.  While we can sympathize with her concerns we do not believe we did anything wrong and were certainly not dishonest with her.  It is very common for initial budget numbers to increase...

significantly as the project moves forward and customers make changes.  Our Sales Manager had begun the process of itemizing those changes for Ms. [redacted], but it became apparent that the relationship had become less than productive.  We suggested to Ms. [redacted] that we cancel the order and issue a refund check of her deposit which we are in the process of doing.  A check for $8,000 will be mailed by the end of this week.  We consider the matter closed.[redacted]
Sims-Lohman