May 29, [redacted] The Revdex.com [redacted] *** RE: Complaint [redacted] Dear [redacted] ***, Per our discussion yesterday regarding the payment activity of [redacted] , please accept my apology for the delay in replying to the complaint Your emails were being directed into my spam folderI have had that email routing issue corrected [redacted] payments were made for her mother’s ( [redacted] ) electric account Therefore I need to get permission from [redacted] before I can release any specific information to the Revdex.comHowever, I can give you a general background about the situation [redacted] , made a payment in November of In January of Southside Electric Cooperative was notified by Merchant Services that the card holder had disputed the charge and the funds were being returned to her card At that time SEC added that amount due back to [redacted] account In March, SEC was again notified by Merchant Services that the charge back had been reversedAt that time, SEC applied the payment credit back to [redacted] account Therefore the amount originally paid in November was credited in March I talked to [redacted] yesterday to get permission to talk about this with [redacted] , unfortunately, the number that [redacted] gave me, is not the correct number for [redacted] Also, when I call the number that the Revdex.com has listed for [redacted] , I get a Spanish language message and then the number goes to a busy signal Once I hear from [redacted] I will follow up with the detailed report, including dates, payment amounts and supporting documentation In the mean time please let me know what else I can do to assist you with handling this complaint Sincerely, [redacted] Southside Electric Cooperative [redacted]
Member was reconnected the same day (12/29) Amount to be reconnected at that time was 677.64, which included the past due bill of and associated fees, including a collection fee, a reconnect fee and a security deposit installment of As a courtesy, SEC reconnected the service for the and agreed to bill out the associated fees The notes on the account do not discuss payment of the current bill
May 29, 2014
[redacted]
The Revdex.com
[redacted]
[redacted]
RE: Complaint[redacted]
Dear [redacted],
Per our discussion yesterday...
regarding the payment activity
of [redacted], please accept my apology for the delay in replying to the
complaint. Your emails were being
directed into my spam folder. I have had that email routing issue corrected.
[redacted]payments were made for her mother’s ([redacted]
[redacted]) electric account. Therefore I
need to get permission from [redacted] before I can release any specific
information to the Revdex.com. However, I can give you a general background about the
situation. [redacted], made a payment in
November of 2013. In January of 2014 Southside Electric Cooperative was
notified by Merchant Services that the card holder had disputed the charge and
the funds were being returned to her card.
At that time SEC added that amount due back to [redacted] account.
In March, 2014 SEC was again notified by Merchant Services that the charge back
had been reversed. At that time, SEC applied the payment credit back to [redacted]
[redacted] account. Therefore the
amount originally paid in November was credited in March.
I talked to [redacted] yesterday to get permission to
talk about this with [redacted], unfortunately, the number that[redacted] gave me,
is not the correct number for [redacted].
Also, when I call the number that the Revdex.com has listed for [redacted]
[redacted], I get a Spanish language message and then the number goes to a
busy signal. Once I hear from[redacted]
[redacted]I will follow up with the detailed report, including dates, payment
amounts and supporting documentation. In
the mean time please let me know what else I can do to assist you with handling
this complaint.
Sincerely,
[redacted]
[redacted]
[redacted]
Southside Electric Cooperative.
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted] They took care of it. Thank you
Member was reconnected the same day (12/29). Amount to be reconnected at that time was 677.64, which included the past due bill of 402.64 and associated fees, including a 30 collection fee, a 45.00 reconnect fee and a security deposit installment of 200. As a courtesy, SEC reconnected...
the service for the 402.64 and agreed to bill out the associated fees. The notes on the account do not discuss payment of the current bill.
We have contacted Ms. [redacted] and gone over her account. We have agreed to lower her monthly budget amount to 140.00 and she has agreed to that plan. We have also offered to change her billing cycle date and have kept an open dialogue with her to provide the best possible assistance. Per...
her conversation with Supervisor [redacted], she seems satisfied with our actions to address her concerns.
May 29, [redacted] The Revdex.com [redacted] *** RE: Complaint [redacted] Dear [redacted] ***, Per our discussion yesterday regarding the payment activity of [redacted] , please accept my apology for the delay in replying to the complaint Your emails were being directed into my spam folderI have had that email routing issue corrected [redacted] payments were made for her mother’s ( [redacted] ) electric account Therefore I need to get permission from [redacted] before I can release any specific information to the Revdex.comHowever, I can give you a general background about the situation [redacted] , made a payment in November of In January of Southside Electric Cooperative was notified by Merchant Services that the card holder had disputed the charge and the funds were being returned to her card At that time SEC added that amount due back to [redacted] account In March, SEC was again notified by Merchant Services that the charge back had been reversedAt that time, SEC applied the payment credit back to [redacted] account Therefore the amount originally paid in November was credited in March I talked to [redacted] yesterday to get permission to talk about this with [redacted] , unfortunately, the number that [redacted] gave me, is not the correct number for [redacted] Also, when I call the number that the Revdex.com has listed for [redacted] , I get a Spanish language message and then the number goes to a busy signal Once I hear from [redacted] I will follow up with the detailed report, including dates, payment amounts and supporting documentation In the mean time please let me know what else I can do to assist you with handling this complaint Sincerely, [redacted] Southside Electric Cooperative [redacted]
Member was reconnected the same day (12/29) Amount to be reconnected at that time was 677.64, which included the past due bill of and associated fees, including a collection fee, a reconnect fee and a security deposit installment of As a courtesy, SEC reconnected the service for the and agreed to bill out the associated fees The notes on the account do not discuss payment of the current bill
May 29, 2014
[redacted]
The Revdex.com
[redacted]
[redacted]
RE: Complaint[redacted]
Dear [redacted],
Per our discussion yesterday...
regarding the payment activity
of [redacted], please accept my apology for the delay in replying to the
complaint. Your emails were being
directed into my spam folder. I have had that email routing issue corrected.
[redacted]payments were made for her mother’s ([redacted]
[redacted]) electric account. Therefore I
need to get permission from [redacted] before I can release any specific
information to the Revdex.com. However, I can give you a general background about the
situation. [redacted], made a payment in
November of 2013. In January of 2014 Southside Electric Cooperative was
notified by Merchant Services that the card holder had disputed the charge and
the funds were being returned to her card.
At that time SEC added that amount due back to [redacted] account.
In March, 2014 SEC was again notified by Merchant Services that the charge back
had been reversed. At that time, SEC applied the payment credit back to [redacted]
[redacted] account. Therefore the
amount originally paid in November was credited in March.
I talked to [redacted] yesterday to get permission to
talk about this with [redacted], unfortunately, the number that[redacted] gave me,
is not the correct number for [redacted].
Also, when I call the number that the Revdex.com has listed for [redacted]
[redacted], I get a Spanish language message and then the number goes to a
busy signal. Once I hear from[redacted]
[redacted]I will follow up with the detailed report, including dates, payment
amounts and supporting documentation. In
the mean time please let me know what else I can do to assist you with handling
this complaint.
Sincerely,
[redacted]
[redacted]
[redacted]
Southside Electric Cooperative.
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted] They took care of it. Thank you
Member was reconnected the same day (12/29). Amount to be reconnected at that time was 677.64, which included the past due bill of 402.64 and associated fees, including a 30 collection fee, a 45.00 reconnect fee and a security deposit installment of 200. As a courtesy, SEC reconnected...
the service for the 402.64 and agreed to bill out the associated fees. The notes on the account do not discuss payment of the current bill.
We have contacted Ms. [redacted] and gone over her account. We have agreed to lower her monthly budget amount to 140.00 and she has agreed to that plan. We have also offered to change her billing cycle date and have kept an open dialogue with her to provide the best possible assistance. Per...
her conversation with Supervisor [redacted], she seems satisfied with our actions to address her concerns.