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Sinai Van Service

1224 Brunswick Ave, Far Rockaway, New York, United States, 11691-3920

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Reviews Medical Transportation Sinai Van Service

Sinai Van Service Reviews (%countItem)

My dad missed his appointment because they dropped him off 45 mins late.
My dad had a urgent appointment. They driver arrived late to pick him up. When we arrived the doctor refused to see my dad because he had other patients and a meeting. We had to go back without seeing the doctor. It’s unbelievable that the drivers have not accountability.

Late appointment
I had a 2 pm clinic appointment and the van didn't get to me until 2:20 pm . They dont call you to say they runing late but when you call them they yell at you and then hang up . Its a good thing I called the clinic and said I on my way. Today was my first and last time with them. .And coming home the Van driver was racing down. The block and I was like slow down but we did end up at home..( thank god )...

Deserves a minus 5 stars.
After agreeing verbally and via fax to transport patient and 2 people to assist patient.....driver refused to take the second person.
It cost an additional $50 to hire a car service to take the second person to the patients doctors appointment.
The van #*** was filthy.....broken seat belt.....items strewn on the floor creating a tripping hazard...bald tires....dust tape on seats.....driver on phone while driving. Numerous Safety violations, no hygiene and lying about taking a second person.
Also, 1/2 late for pick up to doctors appointment.
Not Safe....Not Reliable.....Filthy......Untrustworthy

Overall, the service is unreliable. I had some good drivers who were personable and on time, but more often than not, they were either very late or total no-shows.

Sinai Van Service Response • Oct 31, 2019

I would like to extend my apologies that you have unpleasant experience.
I did check your history trips with Sinai. You used our services four different times since September. Only one time you trip was cancelled when driver arrived on time. the rest of the times driver was either on time or within 30 minutes after scheduled time. All trips are get recorded with times of the pick up and drop off.

My brother had to use the service early in August 2019 to go from a nursing home to a doctor appointment. It was a hot, humid day (86 degrees) and the van had no air conditioning. My brother threw up in the van more than once. This is a sign of heat stroke! The cost was close to $200. To charge that much and send a transport with no AC on a hot summer day is awful.

My mother has had the misfortune of using Sinai Van Service since January 2017. They have been on time three times out of ten. The other seven times, the van has shows up 45 minutes to an hour late. After multiple experiences, I think Sinai Van Service is unreliable and provides no assurances that they will be on time. I have always allowed 90 minutes for a 30 minute trip so Mom would not be late to her appointment but Sinai always manage to make mom miss her appointment. This is my complete list of complaints:
1) Sinai Van Service has a 30% record for being on time for the home pickup. Expect to call them 10 times to ask them where they are. It doesnt't matter if it's 90 degrees and sunny or 50 degrees and rainy, you have a 70% chance, Sinai will be late. Not 5 or 10 minutes late but 40 minutes late.
2) Sinai Van Service is never on time for the return pickup. Expect to wait two to three hours for the return pickup and have two other wheelchair patients & Home Health aides in the van with you at one time. Also expect the van to take two to three hours to take you home while the driver takes the other patients home.
3) Sinai Van Service would rather take the free bridges rather than the toll bridges/tunnels even when you are late to your appointment.
4) Their customer service representative for Queens is unhelpful and She always gives you the standard answer that their van is 15 minutes away after 4 phone calls.
5) Sinai will send you a regular ambulette when their records shows you requested a Wheelchair accessible van.
And lastly, the only good thing about Sinai are their drivers. Most of the drivers are mature and professional.
Out of my six month experience using Sinai Van Service, my mother has missed 7 doctor appointment and two CAT scans because Sinai was 30 minutes late. Since Sinai Van services the disabled population, I think the management of Sinai should be ashamed of themselves. I believe that it's more important for Sinai to maximize profits by squeezing as many patients into one van than provide on time reliabilty and assurances to their repeat customers that they will not be late to their medical appointments. Again, shame on you Sinai Van Service for being an unreliable ambulette service for a population that relies on you to get them to their medical appointments on time.

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Description: WHEELCHAIR & DISABILITY TRANSPORTATION

Address: 1224 Brunswick Ave, Far Rockaway, New York, United States, 11691-3920

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+1 (718) 327-3010

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This website was reported to be associated with Sinai Van Service.


This website was reported to be associated with Sinai Van Service.




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