Sinatra & Company Realty

As per the complaint number listed above, I am currently trying to locate the payment that [redacted] Harris claims to have made As of today, I have not been able to locate a payment in our system Previous payments were made by money order with no information written on the money order to track [redacted] was asked to produce the stub from the money order as proof for her September rent, which she was unable to Therefore, the September rent was paid using her deposit that she has requested to be refunded We will refund her deposit if a receipt is produced If you have any further questions, please feel free to contact me

[redacted] ,I understand your frustration and concerns It is my understanding that a plan was implemented as of yesterday, January 17, That plan entailed the distribution of parking stickers, one sticker per apartment, a map with an assigned parking spot for that tenant and a parking plan If there are multiple vehicles per apartment, other arrangements can be made through our office This was the only solution that we could put in place that was fair to all our tenants If a vehicle is parked in the lot without a sticker, it will be towed We hope that putting this plan in effect immediately, will no longer cause frustration to you or our other tenants Sincerely,Jennifer V

As we understand some of Ms [redacted] concerns it is our position that the mentioned maintenance issues were corrected, and were done so in a quite appropriate time frame? I have attached the work oders associated with her concerns as backup to this assertion? I spoke to her last week and confirmed that all of her issues have ben addressed? I apologized to her regarding the issues with her apartment and addressed each one of them with her individually? We discussed how there is still some issue with one radiator in her kitchen (which is quite small and directly adjacent to her living room that has a fully functional radiator? I also spoke to her regarding the situation regarding her old roommate and informed/assured her that the only account that was ever discussed with her previous roommate was the one that they shared together, and also that her account has always been in good standing with the exception the the damage charges? associated? with the previous apartment that she occupied? There was substantial cleaning/damage deducted from their deposit, but because some of Ms [redacted] deposit had been transferred from her old unit to her new one, ? the remaining portion of the whole security deposit was being held to cover the damages in the previous apartment, when she made good on that payment, the? roommates? deposit was sent to herI? encouraged? Ms [redacted] to contact me with any further issues she may have so we can address any and all of them

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]

A response to this claim was made weeks ago, unfortunately the ID was given to us incorrectly and the response went to a different complaint As previously stated, the tenant was making payments by money order so it is very difficult to trace Previous payments made by the tenant were made with no information on the money order as to whom it was from or an apartment address We were unable to find the rent as being paid, therefore the deposit was used to cover the rent The lessee was unable to produce a receipt of payment

I have had a chance to speak with both Matt and Lynn on this matter I am sorry if [redacted] is dissatisfied with the service he received from Sinatra and Company It is my understanding that a shower door was to be installed in the bathroom at the apartment Unfortunately, the door that was ordered was on back order and would take approximately three weeks until delivery [redacted] was notified by our Maintenance Manager that arrangements would be made for installation when it arrived and at no time did [redacted] display dissatisfaction A temporary shower rod and curtain were installed, so that he could have use of the shower As of today, we have staff members scheduled for Thursday, July 20th to install the doors (apxthree weeks since tenant moved in, as promised) [redacted] has been notified and agreed to the install date and time.It was also my understanding an incorrect address was given by the tenant to the post office, which has now been rectified, thanks to Ashley who discovered the mistake and notified [redacted] to make the changes On July 18th, [redacted] was given the option to move out, and the lease would be terminated without penalty Later that day, we received a call from our sub-contractor that [redacted] had violently kicked a gallon paint bucket down the stairsWe try to accommodate all our tenants to the best of our abilities I apologize for any stress this may have caused the tenant, but in this case we do feel that we did all we could considering the tenant was aggressive, verbally abusive and irrational at times At this time, we feel that allowing the tenant out of his lease without penalty as of July 31, 2017, (pending his July rent has been paid in full and the charge on his credit card has not been stopped), is a fair resolution to this matter to both parties involved Please note, the tenant was never without electric, gas, running hot/cold water at any time

We do not have a leasing agent named Nick on our staff, however, I do see that Ms [redacted] is in our system as putting in an application I do not see any other type of correspondence from her with regard to having her $application fee returned The application fee is required from all applicants The type of security deposit agreement that Ms [redacted] had from Social Services does not pay the security deposit at the start of the Lease; which is required by our company We do believe that Ms [redacted] should have been told that prior to submitting her application and application fee As this may not have been the case, Ms [redacted] will receive a $refund of her security deposit and it will be mailed to the address shown in Ms [redacted] correspondence to you Thank you

In reference to the complaint number
above, I have researched the complaint made by *** ***. *** and his roommate moved in September 16, 2017. The security deposit in the amount of $1,was received, along with and additional security deposit of $500. Totaling $1,500. Rent in the full amount was made on time for the month of October and November 2017. After that, no payment was made for December, and January was a partial payment. No rent payment was made in February and March, which brought their total in back rent $3,667. This was clearly the reason for the evictionThe security deposit of $1,was applied to the balance owed, leaving the balance on their account of $2,167. Therefore, there will be no security deposited refunded. There was no deal to give back the security deposit, we simply wanted them to vacate the premise and try and recoup the amount owed for back rent.

*** *** 6:PM (hours ago)to me *** Thank youLate Monday afternoon (after I made my complaint), I received my deposit in the mailAlthough the check was dated 11/16/2016, the envelop was not post-marked until 12/9/I don't know why the company held the check for weeks
before sending it, but I now have the funds that I've been requestingThe only resolution at this point is perhaps to call them out on not complying with NY state law on returning deposits within a "reasonable time" (defined by the court system as 30-days)I leave that to your agency's discretionI have no interest in doing further business with that companyThank you for your help on this matter*** ** *** *** *** ***

I have had a chance to speak with both Matt and Lynn on this matter. I am sorry if *** is dissatisfied with the service he received from Sinatra and Company. It is my understanding that a shower door was to be installed in the bathroom at the apartment. Unfortunately, the door
that was ordered was on back order and would take approximately three weeks until delivery. *** was notified by our Maintenance Manager that arrangements would be made for installation when it arrived and at no time did *** display dissatisfaction A temporary shower rod and curtain were installed, so that he could have use of the shower. As of today, we have staff members scheduled for Thursday, July 20th to install the doors (apxthree weeks since tenant moved in, as promised). *** has been notified and agreed to the install date and time.It was also my understanding an incorrect address was given by the tenant to the post office, which has now been rectified, thanks to Ashley who discovered the mistake and notified *** to make the changes. On July 18th, *** was given the option to move out, and the lease would be terminated without penalty. Later that day, we received a call from our sub-contractor that *** had violently kicked a gallon paint bucket down the stairsWe try to accommodate all our tenants to the best of our abilities. I apologize for any stress this may have caused the tenant, but in this case we do feel that we did all we could considering the tenant was aggressive, verbally abusive and irrational at times. At this time, we feel that allowing the tenant out of his lease without penalty as of July 31, 2017, (pending his July rent has been paid in full and the charge on his credit card has not been stopped), is a fair resolution to this matter to both parties involved. Please note, the tenant was never without electric, gas, running hot/cold water at any time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I made a mention of the rent check to claim that someone at that office had opened an envelope that had a printed complaint in itIt was an email correspondence that was never acknowledged or returned to meThis complaint is about A LACK OF COMMUNICATION NOT A LACK OF A REFUNDI do not desire nor seek a refundI seek confirmation that the PARKING ISSUE AT PICKFORD AVENUE will be resolvedThe business' response has NOTHING to do with what I am seekingFor this issue to be resolved, I will need someone from the company TO CONTACT ME DIRECTLY, either by phone or e-mailI will need them to APOLOGIZE for my inconvenience, and I will need them to GIVE ME INSTRUCTION on what to do when I come home late at night and find that the parking spot that I pay for with my rent (and is assigned to me) has been taken from me from another tenantTo resolve this issue they need to give out property an option to tow cars out of our spotsthey need to UPDATE the parking spots by putting a fresh coat or reflective paint or tape down so that other tenants can see the linesThere needs to be signs posted at EVERY spot to IDENTIFY which spot is whichI Need for this company to acknowledge that this is a COMPLAINT OF SERVICE AND LACK OF COMMUNICATIONNOT MONEYIf this continues any longer I will have no choice but to simply park my vehicle in the middle of the parking lot as I refuse to have to park on the street and get ticketed
Regards,
*** ***

Unfourtently I no longer have proof of paying the rentI had payed with a money orderSince we had tthe apartment inspected and spoke to the property manager and was told a check would be coming I did not think that we needed to keep the receipt from the purchase of the money orderThey did not
make this claim at all until recentlyI had spoken to Sinatra multiple times asking where the security deposit was and each time they gave me a new excuseWhen they realized we payed with money orders they then stated that we didn't pay septembers rentBut like I said they never mentioned it beforeWe payed octobers rent so why wouldn't we pay septembers and why wouldn't they have called us priorWe have always gone to sinatra and deliverd our paymentThey have never once given us a receipt.

As we understand some of Ms*** concerns it is our position that the mentioned maintenance issues were corrected, and were done so in a quite appropriate time frame I have attached the work oders associated with her concerns as backup to this assertion I spoke to her last week
and confirmed that all of her issues have ben addressed I apologized to her regarding the issues with her apartment and addressed each one of them with her individually We discussed how there is still some issue with one radiator in her kitchen (which is quite small and directly adjacent to her living room that has a fully functional radiator I also spoke to her regarding the situation regarding her old roommate and informed/assured her that the only account that was ever discussed with her previous roommate was the one that they shared together, and also that her account has always been in good standing with the exception the the damage charges associated with the previous apartment that she occupied There was substantial cleaning/damage deducted from their deposit, but because some of Ms*** deposit had been transferred from her old unit to her new one, the remaining portion of the whole security deposit was being held to cover the damages in the previous apartment, when she made good on that payment, the roommates deposit was sent to herI encouraged Ms *** to contact me with any further issues she may have so we can address any and all of them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Since April 9th I have been calling to complain about the leek coming from my bathroom ceiling and I was told someone would come and fix itAs the days passed by, the leaking in the bathroom has been non stop and has caused for the ceiling in my closet to fall down, which is something I have also complained about that was never fixedSoon after, I noticed the ceiling in my bedroom also seems to be wetOn Sunday 4/24/at 11:44am the ceiling in the bathroom completely fell into the bathtubI called the emergency line and the maintenance guy came an hour and a half later and told me that he would be able to clean up the mess and also the mess in my closet but they will not be able to fix anything until later on in the weekYesterday I called the landlord Mathew B*** twice and left a voicemail to discuss this matter and never received a call back
Regards,
*** ***

We do not have a leasing agent named Nick on our staff, however, I do see that Ms*** is in our system as putting in an application. I do not see any other type of correspondence from her with regard to having her $application fee returned. The application fee is required from all
applicants. The type of security deposit agreement that Ms*** had from Social Services does not pay the security deposit at the start of the Lease; which is required by our company. We do believe that Ms*** should have been told that prior to submitting her application and application fee. As this may not have been the case, Ms*** will receive a $refund of her security deposit and it will be mailed to the address shown in Ms*** correspondence to you. Thank you.

As per the complaint number listed above, I am currently trying to locate the payment that *** Harris claims to have made. As of today, I have not been able to locate a payment in our system. Previous payments were made by money order with no information written on the money order
to track. *** was asked to produce the stub from the money order as proof for her September rent, which she was unable to. Therefore, the September rent was paid using her deposit that she has requested to be refunded. We will refund her deposit if a receipt is produced. If you have any further questions, please feel free to contact me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I made a mention of the rent check to claim that someone at that office had opened an envelope that had a printed complaint in itIt was an email correspondence that was never acknowledged or returned to meThis complaint is about A LACK OF COMMUNICATION NOT A LACK OF A REFUNDI do not desire nor seek a refundI seek confirmation that the PARKING ISSUE AT PICKFORD AVENUE will be resolvedThe business' response has NOTHING to do with what I am seekingFor this issue to be resolved, I will need someone from the company TO CONTACT ME DIRECTLY, either by phone or e-mailI will need them to APOLOGIZE for my inconvenience, and I will need them to GIVE ME INSTRUCTION on what to do when I come home late at night and find that the parking spot that I pay for with my rent (and is assigned to me) has been taken from me from another tenantTo resolve this issue they need to give out property an option to tow cars out of our spotsthey need to UPDATE the parking spots by putting a fresh coat or reflective paint or tape down so that other tenants can see the linesThere needs to be signs posted at EVERY spot to IDENTIFY which spot is whichI Need for this company to acknowledge that this is a COMPLAINT OF SERVICE AND LACK OF COMMUNICATIONNOT MONEYIf this continues any longer I will have no choice but to simply park my vehicle in the middle of the parking lot as I refuse to have to park on the street and get ticketed
Regards,
*** ***

A response to this claim was made weeks ago, unfortunately the ID was given to us incorrectly and the response went to a different complaint. As previously stated, the tenant was making payments by money order so it is very difficult to trace. Previous payments made by the tenant were made with no information on the money order as to whom it was from or an apartment address. We were unable to find the rent as being paid, therefore the deposit was used to cover the rent. The lessee was unable to produce a receipt of payment

I will contact their property manager and investigate what is holding up the paymentI am unfamiliar with the claim, or if there was a timeline given to refund the depositI will have an answer for you no later than Friday, May 18, pm.Thank you,Jennifer V

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***