Hello,when this customer let me know she was upset with her order, I immediately offered to rectify the situation, she was upset about the outfit being a mid drift, but the outfit was an exact replica of the character- Harley Quinn, from the movie suicide squad (who wears a torn up mid drift top) she referred to picture of the set on children who had worn it the previous year and stated that theirs were not mid drifts- I tried to explain to her that those mothers had specifically requested the shirt to be longer as they lived in colder states, but she has not made the same requestI then offered her a refund for the shirt portion of her order- she then said the shorts didn't fit right either, again I offered a refund but she didn't want itSo I asked what I could do to make it right and she said I could only overnight ship her a Wonder Woman setThis particular set takes me several days to sew and then it needs to be printedWhen I told her I didn't feel comfortable with that route because I didn't feel like I could guarentee it before Halloween, she became even more upset, refered back to the Harley Quinn set and then threatened to report me everywhere that she could, despite my several offers of a refundI have screen shots of our conversation and how many times I tried to offer the return of her money, and other avenues to make her happy- all of which she declinedLet me know if I need to send them
Complaint: ***
I am rejecting this response because:Again, if you have seen the previous screenshot I have sent the dates were all thereFirst off, I never force her to take my order for wither the harley quinn nor the wonderwoman she clearly accepted both! On our conversation I sent to Revdex.com all the dates and convo are evident that there were no force to take my orderIf u can also see on our convo when we were back and forth with the description of the wonderwoman SHE AGREED AND I TOLD HER I AM READY TO PAY SEND ME INVOICE BUT DID NOT RESPOND BACK until last minute (see convo dates)And also if you can see I was politely waiting for all her reaponsesNow for the harley quinn, the only thing that is acceptable was the jacket and thats itShorts and top were unacceptable/poorly madeFrom her experience of 3-yrs that she said she should have known better to inform her consumer of the detail when we were so in detail about the harley quinnIm leaving this up to you Revdex.com to decide what you think will be fair for both parties with all the evidence I showed youThe trouble of me purchasing a new outfit for my daughter and have her agreed on tge second set and did not follow throughI am asking for the full refund due to the fact that the costume was late and not agreed upon and the reason I ended up buying another costume for my daughter which made me spend much more than the actual costumeI hope that this will get resolved with the help of this organizationI believe that the consumer should be informed of correct and accurate description of the costume we are purchasing and if there were any fabrics that were different seller should inform their consumer of any changes to avoid situation or unhappy costumers like myselfI am sure that all the other moms that got the same costume has that red top and even shorts this is why no one complained BUT MEClearly on the pics I sent u can see the poor quality and poorly sewn overall of the costumeAlso if u can see on my evidence she said that fabrics were no longer available but then didnt bother to tell me ahead of time until I sent her a pic and inform her that I was unhappy. Thank you so muchAgain, I hope that this goes out to consumer to warn them to avoid this kind of situation and can always go to this organization to help them with seller that are misleading.
Sincerely,
*** ***
Again a refund was never rejectedI never told her that she couldn't have a refundSimply that It is in my policy that If you want a full refund the costume must be sent back unusedA return tracking number is all I needed to issue her a refundShe wanted to keep the costume AND get a full refundThat isn't how business worksIn any other business if you are unhappy you return the item unused and get a refundI would not have a business at all if it were allowed for people to take advantage of me, and keep my work as well as their moneyThat being said, when she wanted to keep the outfit, I STILL offered a refund for the pieces of the set that she was unhappy with, and even that didn't make her happyI can't run a business without sticking to my own policies and protecting myselfHours of labor, and money for embroidery and fabrics were put into an outfit that she wanted to keep regardless of being unhappy with itShe didn't want to mail back the outfit for a full refund so my only option at that point to try to make her happy was to offer a refund for the shorts and shirtNot the full outfit, as no business can afford to just give things awayWhen she didn't want to comply with our policy and return the outfit for a full refund I did the best I could with offering a partial refundAs you can see, I have tried, and hope that you can see thatIf I wasn't a small business there would be no question in how it should be handled if she wanted a full refund (return the product unused for a full refund or keep the product with no refund) I still offered another option with a partial refund and it was still rejectedI don't see why my business should be treated differently than any other and have to let the customer keep the product, use it and still return the product cost in fullI hope that you can see these issues from my businesses perspective and help to resolve this issueThank you again for your time and effort.Ashley B***
Hello,when this customer let me know she was upset with her order, I immediately offered to rectify the situation, she was upset about the outfit being a mid drift, but the outfit was an exact replica of the character- Harley Quinn, from the movie suicide squad (who wears a torn up mid drift top)...
she referred to picture of the set on children who had worn it the previous year and stated that theirs were not mid drifts- I tried to explain to her that those mothers had specifically requested the shirt to be longer as they lived in colder states, but she has not made the same request. I then offered her a refund for the shirt portion of her order- she then said the shorts didn't fit right either, again I offered a refund but she didn't want it. So I asked what I could do to make it right and she said I could only overnight ship her a Wonder Woman set. This particular set takes me several days to sew and then it needs to be printed. When I told her I didn't feel comfortable with that route because I didn't feel like I could guarentee it before Halloween, she became even more upset, refered back to the Harley Quinn set and then threatened to report me everywhere that she could, despite my several offers of a refund. I have screen shots of our conversation and how many times I tried to offer the return of her money, and other avenues to make her happy- all of which she declined. Let me know if I need to send them.
Hello,when this customer let me know she was upset with her order, I immediately offered to rectify the situation, she was upset about the outfit being a mid drift, but the outfit was an exact replica of the character- Harley Quinn, from the movie suicide squad (who wears a torn up mid drift top) she referred to picture of the set on children who had worn it the previous year and stated that theirs were not mid drifts- I tried to explain to her that those mothers had specifically requested the shirt to be longer as they lived in colder states, but she has not made the same requestI then offered her a refund for the shirt portion of her order- she then said the shorts didn't fit right either, again I offered a refund but she didn't want itSo I asked what I could do to make it right and she said I could only overnight ship her a Wonder Woman setThis particular set takes me several days to sew and then it needs to be printedWhen I told her I didn't feel comfortable with that route because I didn't feel like I could guarentee it before Halloween, she became even more upset, refered back to the Harley Quinn set and then threatened to report me everywhere that she could, despite my several offers of a refundI have screen shots of our conversation and how many times I tried to offer the return of her money, and other avenues to make her happy- all of which she declinedLet me know if I need to send them
Complaint: ***
I am rejecting this response because:Again, if you have seen the previous screenshot I have sent the dates were all thereFirst off, I never force her to take my order for wither the harley quinn nor the wonderwoman she clearly accepted both! On our conversation I sent to Revdex.com all the dates and convo are evident that there were no force to take my orderIf u can also see on our convo when we were back and forth with the description of the wonderwoman SHE AGREED AND I TOLD HER I AM READY TO PAY SEND ME INVOICE BUT DID NOT RESPOND BACK until last minute (see convo dates)And also if you can see I was politely waiting for all her reaponsesNow for the harley quinn, the only thing that is acceptable was the jacket and thats itShorts and top were unacceptable/poorly madeFrom her experience of 3-yrs that she said she should have known better to inform her consumer of the detail when we were so in detail about the harley quinnIm leaving this up to you Revdex.com to decide what you think will be fair for both parties with all the evidence I showed youThe trouble of me purchasing a new outfit for my daughter and have her agreed on tge second set and did not follow throughI am asking for the full refund due to the fact that the costume was late and not agreed upon and the reason I ended up buying another costume for my daughter which made me spend much more than the actual costumeI hope that this will get resolved with the help of this organizationI believe that the consumer should be informed of correct and accurate description of the costume we are purchasing and if there were any fabrics that were different seller should inform their consumer of any changes to avoid situation or unhappy costumers like myselfI am sure that all the other moms that got the same costume has that red top and even shorts this is why no one complained BUT MEClearly on the pics I sent u can see the poor quality and poorly sewn overall of the costumeAlso if u can see on my evidence she said that fabrics were no longer available but then didnt bother to tell me ahead of time until I sent her a pic and inform her that I was unhappy. Thank you so muchAgain, I hope that this goes out to consumer to warn them to avoid this kind of situation and can always go to this organization to help them with seller that are misleading.
Sincerely,
*** ***
Again a refund was never rejectedI never told her that she couldn't have a refundSimply that It is in my policy that If you want a full refund the costume must be sent back unusedA return tracking number is all I needed to issue her a refundShe wanted to keep the costume AND get a full refundThat isn't how business worksIn any other business if you are unhappy you return the item unused and get a refundI would not have a business at all if it were allowed for people to take advantage of me, and keep my work as well as their moneyThat being said, when she wanted to keep the outfit, I STILL offered a refund for the pieces of the set that she was unhappy with, and even that didn't make her happyI can't run a business without sticking to my own policies and protecting myselfHours of labor, and money for embroidery and fabrics were put into an outfit that she wanted to keep regardless of being unhappy with itShe didn't want to mail back the outfit for a full refund so my only option at that point to try to make her happy was to offer a refund for the shorts and shirtNot the full outfit, as no business can afford to just give things awayWhen she didn't want to comply with our policy and return the outfit for a full refund I did the best I could with offering a partial refundAs you can see, I have tried, and hope that you can see thatIf I wasn't a small business there would be no question in how it should be handled if she wanted a full refund (return the product unused for a full refund or keep the product with no refund) I still offered another option with a partial refund and it was still rejectedI don't see why my business should be treated differently than any other and have to let the customer keep the product, use it and still return the product cost in fullI hope that you can see these issues from my businesses perspective and help to resolve this issueThank you again for your time and effort.Ashley B***
Hello,when this customer let me know she was upset with her order, I immediately offered to rectify the situation, she was upset about the outfit being a mid drift, but the outfit was an exact replica of the character- Harley Quinn, from the movie suicide squad (who wears a torn up mid drift top)...
she referred to picture of the set on children who had worn it the previous year and stated that theirs were not mid drifts- I tried to explain to her that those mothers had specifically requested the shirt to be longer as they lived in colder states, but she has not made the same request. I then offered her a refund for the shirt portion of her order- she then said the shorts didn't fit right either, again I offered a refund but she didn't want it. So I asked what I could do to make it right and she said I could only overnight ship her a Wonder Woman set. This particular set takes me several days to sew and then it needs to be printed. When I told her I didn't feel comfortable with that route because I didn't feel like I could guarentee it before Halloween, she became even more upset, refered back to the Harley Quinn set and then threatened to report me everywhere that she could, despite my several offers of a refund. I have screen shots of our conversation and how many times I tried to offer the return of her money, and other avenues to make her happy- all of which she declined. Let me know if I need to send them.