Initial Business Response / [redacted] (1000, 10, 2016/06/01) */ We have spoken to [redacted] about her complaint and expressed how sorry we were for her bad experience at Selma HyundaiWe apologize to her that [redacted] thought it had Bluetooth and it didn'tWe take pride in giving great customer satisfaction at Selma Hyundai and do not tolerate anything lessWe also let [redacted] know that we will order the part and make sure the car is as promised at no chargeCurrently the part is on order and should be in this week, once the part is in we will call her and schedule an appointment to install it Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/06/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com:I have yet to receive the check which should have been made out to myself and mailed to me instead of Nissan because as explained to *** over the phone and *** ***( in an email) , since I had already paid off the loan I remember my conversion with *** differently than he does regarding whether or not he'd be getting back to me or I would not have contacted the Revdex.com Hopefully I will be receiving my refund shortly
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Initial Business Response /* (1000, 8, 2015/07/01) */
Revdex.com of Central California June 30,
Attn: ***; Resolution Specialist
***
Fresno, Ca XXXXX
Re: Case # XXXXXXXX
Via: US Mail & Fax (XXX)XXX-XXXX
*** ***
Ms***,
This letter will serve as our written response to case #XXXXXXXXjI spoke with the above referenced consumerHe stated that he had not submitted a claim to the Revdex.com and the information provided was false
Should you have any additional questions, feel free to contact me at (XXX) XXX-XXXX
Respectfully,
SELMA HONDA
*** ***
General Manager
***
To whom it may concern:
I spoke with Ms. [redacted] on November 7, 2017 and she shared
her concerns with me. I told her that I would check into the situation and that
if the check had not been sent I would have it mailed out. If I saw that there
was going to be a problem I would have contacted...
her. There was no problem and
the check was issued to Nissan Motor Acceptance Corp for the amount of $323.93
which was the amount that Ms. [redacted] and [redacted] agreed to. If you have any questions or need further
assistance please contact me directly at [redacted]. Attached is a
copy of the check that was mailed out to Nissan Motor Acceptance Corp.
Thank You,
[redacted]
General Manager
Initial Business Response /* (1000, 10, 2016/06/01) */
We have spoken to [redacted] about her complaint and expressed how sorry we were for her bad experience at Selma Hyundai. We apologize to her that [redacted] thought it had Bluetooth and it didn't. We take pride in giving great customer...
satisfaction at Selma Hyundai and do not tolerate anything less. We also let [redacted] know that we will order the part and make sure the car is as promised at no charge. Currently the part is on order and should be in this week, once the part is in we will call her and schedule an appointment to install it.
Initial Consumer Rebuttal /* (2000, 12, 2016/06/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 10, 2016/06/01) */ We have spoken to [redacted] about her complaint and expressed how sorry we were for her bad experience at Selma HyundaiWe apologize to her that [redacted] thought it had Bluetooth and it didn'tWe take pride in giving great customer satisfaction at Selma Hyundai and do not tolerate anything lessWe also let [redacted] know that we will order the part and make sure the car is as promised at no chargeCurrently the part is on order and should be in this week, once the part is in we will call her and schedule an appointment to install it Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/06/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com:I have yet to receive the check which should have been made out to myself and mailed to me instead of Nissan because as explained to *** over the phone and *** ***( in an email) , since I had already paid off the loan I remember my conversion with *** differently than he does regarding whether or not he'd be getting back to me or I would not have contacted the Revdex.com Hopefully I will be receiving my refund shortly
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Initial Business Response /* (1000, 8, 2015/07/01) */
Revdex.com of Central California June 30,
Attn: ***; Resolution Specialist
***
Fresno, Ca XXXXX
Re: Case # XXXXXXXX
Via: US Mail & Fax (XXX)XXX-XXXX
*** ***
Ms***,
This letter will serve as our written response to case #XXXXXXXXjI spoke with the above referenced consumerHe stated that he had not submitted a claim to the Revdex.com and the information provided was false
Should you have any additional questions, feel free to contact me at (XXX) XXX-XXXX
Respectfully,
SELMA HONDA
*** ***
General Manager
***
To whom it may concern:
I spoke with Ms. [redacted] on November 7, 2017 and she shared
her concerns with me. I told her that I would check into the situation and that
if the check had not been sent I would have it mailed out. If I saw that there
was going to be a problem I would have contacted...
her. There was no problem and
the check was issued to Nissan Motor Acceptance Corp for the amount of $323.93
which was the amount that Ms. [redacted] and [redacted] agreed to. If you have any questions or need further
assistance please contact me directly at [redacted]. Attached is a
copy of the check that was mailed out to Nissan Motor Acceptance Corp.
Thank You,
[redacted]
General Manager
Initial Business Response /* (1000, 10, 2016/06/01) */
We have spoken to [redacted] about her complaint and expressed how sorry we were for her bad experience at Selma Hyundai. We apologize to her that [redacted] thought it had Bluetooth and it didn't. We take pride in giving great customer...
satisfaction at Selma Hyundai and do not tolerate anything less. We also let [redacted] know that we will order the part and make sure the car is as promised at no charge. Currently the part is on order and should be in this week, once the part is in we will call her and schedule an appointment to install it.
Initial Consumer Rebuttal /* (2000, 12, 2016/06/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)