Singapore Airlines Ltd.

I purchase a ticket using miles almost month ago the reservation for the ticket is ***My itinerary was changed multiple times and my ticket ended up loosing a leg which I though I had until they sent me the confirmation and last leg was not longer thereMy original itinerary was *** the *** *** has not been reticketed in the itinerary and they are charging me almost 20k miles for itOn the award chart from SIngapore Airlines you can clearly see BOTH SINGAPORE AND VIETNAM are in the same region so no extra miles should be deductedI have called and spoken to many supervisors and all want to cancel my ticket rend the taxes and charge more miles saying the program changed and that now I should pay the new fare I have already made reservations for this trip and do not have more miles in my account for the extra chargedI bought my ticket thinking it was well taken care off now I really dont know what to doThey want to cancel mu ticket or charge 20k miles

Tried to rebook an open date ticket and it already had been three weeks and couldn't come up with the pricingIt took me several calls and several call back promises with no solutionWhen asked to speak to a manger they would not transfer me even when I inisisted for at least five timesThey clearly don't care about customers and wasted my time making me wait ranging from half hour call back to five business daysFinally gave me the pricing the last minute which costs more than a new ticket in addition to my penalty feeHow can I rely and trust on the random pricing they come up with since I have no access what so ever

Revdex.com:At this time, I have not been contacted by Singapore Airlines Ltd. regarding complaint ID [redacted].Sincerely,[redacted]

Review: On ** May 2013 I flew from JFK International Airport in New York to Frankfurt, Germany on Singapore Airline Flight #25. After reaching my final destination in Germany and begin to unpack my luggage I notice one of my checked luggage bags, that my clothing were unfold, and a pelican case carrying a Sony A390 camera with two lens missing. My camera was $750.00 The pelican case was broken into the contents taking. The first thing I did was called and talked to a TSA representative at JFK, provided him with my flight information and explain to him what happen. He ask if there was a notice from TSA inside of my luggage and I stated no. He said if any TSA official goes into anyone check luggage they are required to leave a notice that they went through your luggage. He then told me that that airline should be contacted because it seems like they're at fault. When I contacted Singapore Airlines I always got a voice mail and I never spoke to a person. The next thing I did was wrote Singapore Airlines a compliant and provided them information on what happen, and the flight information. I even provided them with my personal email address. I still have not got a response from them. Next I posted how I felt on their Facebook page. I got a response from that they apologize for what happen, they provided me with a email address and told me to write to me what happen and provide a copy of my flight itinerary and I did. Five days went by, I resent the email again and was looking for any updates and no reply. Sir if the TSA requires back ground checks and security clearances to perform their jobs are the airlines held to the same standard. Why would any company go through great measures to conduct background checks and then find out that the person or people they hire doesn't have any integrity and are disloyal to the company they work for. At least some type of feedback saying we receive your email and we're working on resolving this issue. If this happen to me, I am assure this isn't the first time that it happen to someone and as long as the airline company don't do anything about it, the people they hire will continue to steal until some form of action is taken. On * June 2013 I got a reply from the Public Affairs Department telling me to be patient while their colleagues investigates the situation and I should be patient. It's been 32 days since this incident and 17 days since I've heard from anyone from Singapore Airlines.Desired Settlement: I would like to have my money back and a apology.

Business

Response:

Dear[redacted]

Thank you for your email to our Public Affairs Department on ** May 2013, which has been acknowledged on * June 2013. We would firstly like to offer our sincere apologies for the protracted delay in responding to you as our investigations took longer than expected due to extenuating circumstances.

We are sorry to learn of your disappointment when you realized that your camera was missing from your checked-in luggage. During this period, we have conducted a search with both JFK International Airport, as well as Frankfurt airport for your camera. We would like to share that the loading and unloading of baggage is monitored by security personnel for every flight at all our stations, and the baggage area is under CCTV surveillance at all times You may also wish to know that we have also taken this matter further with the respective Airport Authorities. However, we did not find any discrepancy in the handling of your baggage.

Whilst we empathise with your disappointment on the loss, we are sorry that we are unable to identify where your camera may have been pilfered. We wish to share that, under our Conditions of Carriage, loss of these items will not be covered by the airlines. You can find out more information on the conditions of carriage at the following link, [redacted]

That said, we understand that some passengers may have purchased travel insurance for the loss of items during air travel. If you have such an insurance coverage, we will be able to provide you with an official letter for your insurer. Please let us know if we can assist in this regard.

Once again, thank you for this opportunity to address your concerns [redacted]. We look forward to serving you better on your future flights with us.

Yours sincerely,

Customer Affairs Manager

Singapore Airlines Limited

Review: I purchased a ticket in 2/20** for a flight date in

5/20**. I had to cancel the flight but was told I had a

year to reschedule with a flight change fee and an

administrative fee.

I was told the ticket expires in May when I called

Singapore Air on 1/**/2015 by a female agent. She shortly

emailed me the ticket again at 12:53pm after our

conversation ended. I have an email copy with the

timestamp. I do not know the name of the representative I

spoke to on 1/**/2015. It would make absolutely no sense

for me to call on 1/**/2015 to specifically ask whether

my ticket expired in Feb 2015 or May 2015, be told by

Singapore Air that the ticket expires in February then to

call back in May to reschedule, if I had already been

informed it has expired in February.

This whole incident has been a terrible example of

customer service.This has caused me undue amounts of

stress, negatively affecting my personal well-being.This

is ridiculous. I asked twice for an investigation as to

why I was told my ticket expires in May 2015 and not Feb

2015, the first time the girl I spoke to with on the

Singapore Air customer service line on 5/*/2015 didn't

put my investigation in, and when I called 5/**/2015 and

talked to [redacted]. He initially also told me my ticket had

not expired, till I mentioned I had called up to follow

up on the investigation request from 5/*/2015 and he

told me to hold. He then came back telling me that yes my

ticket was expired but there was no record of the

investigation request on 5/*/2105. I asked [redacted] if I

could speak to a [redacted], and all the [redacted] did

was investigate whether I had put in an investigation

request on 5/*/2015 (which didn't go through because the

girl didn't even escalate it to headquarters), and then

told me again that my ticket is expired. I've been told

that I cannot get a transcript of the conversation nor a

copy of any phone calls between me and Singapore

Airlines. [redacted] proceeded to tell me that the

investigation proved that I had been told on 5/*/2015

that my ticket had expired. He had investigated whether I

had requested an investigation, not actually pursue the

matter of what I had requested be investigated (being

misinformed 1/**/2015). If I hadn't asked to get details

on the investigation, I wouldn't have known that the

initial investigation request date of 1/**/2015 hadn't

even been pursued.

I am so upset right now. I put in a 3rd investigation

request as of 5/**/2015 today regarding 1/**/2015 the

date my ticket was emailed to me by a customer service

rep when I was told it was valid till 5/**/2015 over the

phone. I am having [redacted] at customer service pursue the

matter, but he was very quick to dismiss this issue (by

not investigating the 1/**/2015 date as I requested but

only investigating the failed investigation on 5/**/2015

and my subsequent follow up call on 5/**/2015). The

INITIAL INVESTIGATION REQUEST HAS NOT EVEN BEEN TOUCHED.

Only this stupid circular investigation of whether an investigation was requested.Desired Settlement: An apology from headquarters.

Either a full refund or a change of flight without the change date & administrative fees and upgrade of ticket due to extreme stress and negative work performance caused due to stress.

Business

Response:

Dear [redacted],Thank you for your email of ** May 2015.We regret to learn of your disappointment with our Reservations Call Center was not as pleasant as you had hoped.This is an interim reply to assure you that we are looking into your concerns. We have initiated an investigation on the issues you have raised and are currently awaiting updates from our Reservations Call Center as well as our Sales Office.We seek your kind understanding that our investigation may take some time but we will contact you with our findings as soon as it is completed.We appreciate your patience.Yours sincerely,[redacted]

Review: Airline Lost Luggage. The airline will not reimburse me 1131SDR as per person the Montreal Convention

It started on December **, 2012 when I am [redacted] and his service dog flew from New York to Singapore on board Delta Airlines and connedcted on board Singapore Airlines flt# 5021 ([redacted]) from Singapore to Siem Reap with a stop in Da Nang Vietnam. All our suitcases where checked through to it's final destination of Siem Reap. Upon landing in Siem Reap we were met by customs agents and representatives from Singapore Airlines because we were traveling with a service dog, these agents stayed with us the whole time in facilitate the customs process and to help us because of [redacted]'s disability. We cleared immigration and we all went to baggage claim and were seeing the last of the luggage off the belt as most passenger already collected their luggage but of course we took longer at immigration. A Silk Air representative located one pieces of luggage and was looking for the 3 remaining pieces not on the belt. After 15 minutes or so he stated that the luggage was not here but not to be concerned as it was most likely on the next flight. We filled out PIR reports and both customs agent and the Silk Air representative escorted us out of the airport and to our waiting car from the hotel. Everyone was very nice and helpful. At no time were we ever left alone and were in the company of the Silk Air agent and the customs agent.

After a few days had passed we were asked to fill out claim forms and send them to Silk Air, which included the items and approximate cost for each item in USD. I advised the Silk Air that we were on a 6 month world holiday and did not have access to receipts and being that we lived in Europe at the time all our items were in Euro not USD. I was told that it did not have to be the actual cost but an approximate cost and description of the item to help find the luggage.

Well fast forward a a few weeks and the luggage's (3 of them two belong to [redacted] and one belonging to me) were deemed lost and reimbursement would follow. On Febuary *, 2013 we received via e-mail two offers of reimbursement one for myself of USD$200.00 and one for [redacted] offering him USD$ 400.00. Which was an insult considering that we have provided receipts and our losses were in the thousands? After consulting with a travel expert associate of mine and my travel agent we were advised to decline to the offer and bring to the attention that even though we did not purchase insurance we were still covered under the Montreal Convention because our flight originated in the United States and irrespective of the final destination Is covered under the Montreal Convention for a compensation of 1,131 SDR or approximately $1795.00 USD per passenger and it is the last airline of the destination city that handles the claim and reimbursement . I contacted Silk Air with this information and the communication ceased and they stated that was their offer. Which is illegal and they are not following the laws of the Montreal Convention which states what the compensation should be. We have provided receipts for our loss but they keep creating obstacles and stall tactics. This is why I'm contacting you now to finally put an end to this nightmare. Not only did the airline lose my luggage, not want to pay me what I'm legally entitled to under the Montreal Convention of 1,131 SDR per passenger but I'm not sure if we were being decimated against because [redacted] has a disability and traveled with a service dog and assumed we would not have the knowledge of the law. Or is this how Silk Air/Singapore Airlines treats all its lost luggage claims but trying to low ball it's passengers. Also the PIR for [redacted] (myself) is REPMI [redacted] and for [redacted] is REPMI [redacted] The airline will need this informationDesired Settlement: I would like the refund that I am entitled to under the Montreal Convention that states a maximum compensation of 1,131 SDR or approx $1800.00 USD per passenger. Not the paltry $200.00 and $400.00 that is being offered for both passengers. The airline can't make up the laws and regulations that seem fit for them that is why we have the Montreal Convention which protects passengers from these tactics.

Consumer

Response:

At this time, I have not been contacted by Singapore Airlines Ltd. regarding complaint ID [redacted].Sincerely,[redacted]