Singer22.com

Good afternoon- We apologize for this misunderstanding We received one item (Rag & Bone/JEAN Boyfriend Jean with Holes) on return from [redacted] on April *, 2014, resulting from her March **, orderThe credit card submitted with her order was credited $for this item (Retail price less promotion applied less return shipping label fee applied)If this credit is not reflected at [redacted] 's credit card issuing institution, we would be glad to work with them to resolve any discrepancy, as our credit card processor has indicated the credit has been approved by her bank With regard to [redacted] 's other outstanding item (Rag & Bone/JEAN The Zipper Capri) from her March **, order, unfortunately, it's very a popular item that we have not yet received from the manufacturerHowever, we provided [redacted] with the opportunity to prepay for a guarantee for the item as soon as it arrives on or around June ***, as indicated in her attached confirmation email, which she received as soon as her order was placed In light of [redacted] 's request, her other outstanding item (Rag & Bone/JEAN The Zipper Capri) has been canceled from her order and the credit card submitted with her order has been credited the purchase price of this item- $(Retail price less promotion applied)This should be reflected within a few business days at her credit card issuing institution We apologize for any misunderstanding regarding [redacted] 's order and look forward to having her shop with us in the future Please encourage [redacted] to contact me directly at the contact information below with any further questions or concerns Kind Regards, *** [redacted] [redacted] * [redacted] *** [redacted] ***

I had the same experience as the above reviewerI purchased items with a promo code and it was not clearly communicated to me that this meant I would not be able to obtain a refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] />

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] My apologies but I don't particularly understand what your last email means. I don't keep my online shopping records so I don't have a receipt handy if that is what you are insinuating in your message, nor am I certain I've returned an item. I was familiar with the policy from reading it online and had no reason to believe it had changed. Let me know how you want to handle this. I look forward to being done with it. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

Singeroffers a Promo Code, and includes an almost invisible message (tiny, in white text on a light gray background) that items purchased with a promo code may only be returned for store creditThey are obviously trying to scam people into not being able to return anything

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
As I previously stated, given the recent change in the policy as well as the lack of adequate notice in the checkout process, as a customer who had used the website prior to the change, I had a reasonable basis for relying on the previous policy of full refunds for items within the specified time limit for returnsI expect to be fully refunded for the purchase and while I appreciate the company's offer for a partial refund, it is inadequateIf it can refund me in part, it can refund me in fullI should not be obligated to use the website in the future because of its inadequate advertising of its change in policy, particularly when it runs promotions to induce customers to shop their using promotional codes that will prohibit them from receiving full refundsI want a full refund to my credit card
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 My apologies but I don't particularly understand what your last email means. I don't keep my online shopping records so I don't have a receipt handy if that is what you are insinuating in your message, nor am I certain I've returned an item. I was familiar with the policy from reading it online and had no reason to believe it had changed. Let me know how you want to handle this. I look forward to being done with it.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good afternoon-
We apologize for this misunderstanding.
We received one item (Rag & Bone/JEAN Boyfriend Jean with Holes) on return from [redacted] on April *, 2014, resulting from her March **, 2014 order. The credit card submitted with her order was credited...

$166.00 for this item (Retail price less promotion applied less return shipping label fee applied). If this credit is not reflected at [redacted]'s credit card issuing institution, we would be glad to work with them to resolve any discrepancy, as our credit card processor has indicated the credit has been approved by her bank.
With regard to [redacted]'s other outstanding item (Rag & Bone/JEAN The Zipper Capri) from her March **, 2014 order, unfortunately, it's very a popular item that we have not yet received from the manufacturer. However, we provided [redacted] with the opportunity to prepay for a guarantee for the item as soon as it arrives on or around June [redacted], as indicated in her attached confirmation email, which she received as soon as her order was placed.
In light of [redacted]'s request, her other outstanding item (Rag & Bone/JEAN The Zipper Capri) has been canceled from her order and the credit card submitted with her order has been credited the purchase price of this item- $184.80 (Retail price less promotion applied). This should be reflected within a few business days at her credit card issuing institution.
We apologize for any misunderstanding regarding [redacted]'s order and look forward to having her shop with us in the future.
Please encourage [redacted] to contact me directly at the contact information below with any further questions or concerns.
Kind Regards,
[redacted]
[redacted]
[redacted]
* [redacted]
[redacted]
[redacted]
[redacted]

Good morning-
We apologize for any misunderstanding.
We will reach out through another means to clarify.
Kind Regards,
[redacted]
[redacted]
[redacted]
* [redacted]
[redacted]
[redacted]
[redacted]  
We have offered the customer substantial exceptions to our store policies here because we want to do right by the customer and make sure the customer knows how important they are to our business.
We have offered the customer a waiving of all applicable return fees associated with the order (up to $20), a 50% refund for a non-refundable purchase ($107.20), and a 20% coupon for the next order placed.
The customer mentioned they  were a prior customer and had been treated differently for prior orders, if this is the case, please have the customer substantiate that, and we would be glad to honor how the prior order was treated, as a courtesy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
/>

Good afternoon-
We apologize for any misunderstanding regarding our return/exchange policy.
Please use the following link to review SINGER22.com's Store Policies ([redacted]). No order can be placed without acknowledging reading...

and agreeing to the terms of sale. As a result of these policies, the claimants request was responded to accordingly.
However, we understand that sometimes there are extenuating circumstances, and for this reason, we provided the claimant with an offer that extends well outside of our store policies. At SINGER22.com, our customers are more important than our policies! 
Again, we apologize for this misunderstanding and look forward to continuing to provide the latest in fashion to all our customers around the world!
Kind Regards,
[redacted]
* [redacted]

Review: I ordered over $800 worth of merchandise from this company. I received the shoes worn with tape on the bottoms (they were used for a photo shoot). I called and complained. This company could care less. They didn't offer a solution for the used shoes. I returned one clothing item that was full price. They told my refund would be processed in 15 days. My item set at their warehouse for4days. By this time I was 5 days shy of the 15 days policy refund. My credit card had expired I explained this to them. They said we will mail you a check ups because we are passed the 15 day refund policy. I called today to get the tracking number they said we don't have that and we don't know. I called a second time and spoke to the accounts receivable manger who had the most disgusting nasty vile attitude as if I was wrong. She explained to me your check in the mail today. This makes more than 15 days. It's seems as if they want to make it as difficult as possible for me to receive my money. So this company is not honorable and they do not abide by their own company policy about returns. It's a disappointment.Desired Settlement: I would like my check Ups as they promised me because it was past the 15 days and it sat in their warehouse. I kept the tracking number for proof. The young man should not gave promised me my refund by ups if the had no intentions of honoring. It is now beyond 15 days for my refund. They also noted the account when I called on the [redacted] that my debit card would expire.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered two pairs of designer jeans, one pair was in-stock, the other pair were pre-order. The first pair came and I promptly returned them, as they did not fit or even look like the jeans I ordered. I never was reimbursed for that pair. The second pair I still have not received, though my credit card was charged.Desired Settlement: Being that I paid for 2 pairs of Jeans but do not have either pair, I would like a full refund to my credit card.

Business

Response:

Good afternoon-

We apologize for this misunderstanding.

We received one item (Rag & Bone/JEAN Boyfriend Jean with Holes) on return from [redacted] on April *, 2014, resulting from her March **, 2014 order. The credit card submitted with her order was credited $166.00 for this item (Retail price less promotion applied less return shipping label fee applied). If this credit is not reflected at [redacted]'s credit card issuing institution, we would be glad to work with them to resolve any discrepancy, as our credit card processor has indicated the credit has been approved by her bank.

With regard to [redacted]'s other outstanding item (Rag & Bone/JEAN The Zipper Capri) from her March **, 2014 order, unfortunately, it's very a popular item that we have not yet received from the manufacturer. However, we provided [redacted] with the opportunity to prepay for a guarantee for the item as soon as it arrives on or around June [redacted], as indicated in her attached confirmation email, which she received as soon as her order was placed.

In light of [redacted]'s request, her other outstanding item (Rag & Bone/JEAN The Zipper Capri) has been canceled from her order and the credit card submitted with her order has been credited the purchase price of this item- $184.80 (Retail price less promotion applied). This should be reflected within a few business days at her credit card issuing institution.

We apologize for any misunderstanding regarding [redacted]'s order and look forward to having her shop with us in the future.

Please encourage [redacted] to contact me directly at the contact information below with any further questions or concerns.

Kind Regards,

I had the same experience as the above reviewer. I purchased items with a promo code and it was not clearly communicated to me that this meant I would not be able to obtain a refund.

Review: I recently made a purchase from this website using a promotion code that they advertised. I later discovered that customer who use the promotion code are ineligible for refunds, but rather can only receive store credit. Nowhere on the page where the code was submitted, nor during the checkout process was it indicated that I would be unable to receive a refund. Furthermore, this represents a change in policy for the company, since they previously offered refunds even with promotional codes. When I called the company and explained that the change in policy was not made clear to me during my transaction, and would not have made the purchase had it been made clear, they informed me they could not offer me a refund.

Business

Response:

Good afternoon-

We apologize for any misunderstanding regarding our return/exchange policy.

Please use the following link to review SINGER22.com's Store Policies ([redacted]). No order can be placed without acknowledging reading and agreeing to the terms of sale. As a result of these policies, the claimants request was responded to accordingly.

However, we understand that sometimes there are extenuating circumstances, and for this reason, we provided the claimant with an offer that extends well outside of our store policies. At SINGER22.com, our customers are more important than our policies!

Again, we apologize for this misunderstanding and look forward to continuing to provide the latest in fashion to all our customers around the world!

Kind Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

As I previously stated, given the recent change in the policy as well as the lack of adequate notice in the checkout process, as a customer who had used the website prior to the change, I had a reasonable basis for relying on the previous policy of full refunds for items within the specified time limit for returns. I expect to be fully refunded for the purchase and while I appreciate the company's offer for a partial refund, it is inadequate. If it can refund me in part, it can refund me in full. I should not be obligated to use the website in the future because of its inadequate advertising of its change in policy, particularly when it runs promotions to induce customers to shop their using promotional codes that will prohibit them from receiving full refunds. I want a full refund to my credit card.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

My apologies but I don't particularly understand what your last email means. I don't keep my online shopping records so I don't have a receipt handy if that is what you are insinuating in your message, nor am I certain I've returned an item. I was familiar with the policy from reading it online and had no reason to believe it had changed. Let me know how you want to handle this. I look forward to being done with it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good morning-

We apologize for any misunderstanding.

We will reach out through another means to clarify.

Kind Regards,

We have offered the customer substantial exceptions to our store policies here because we want to do right by the customer and make sure the customer knows how important they are to our business.

We have offered the customer a waiving of all applicable return fees associated with the order (up to $20), a 50% refund for a non-refundable purchase ($107.20), and a 20% coupon for the next order placed.

The customer mentioned they were a prior customer and had been treated differently for prior orders, if this is the case, please have the customer substantiate that, and we would be glad to honor how the prior order was treated, as a courtesy.

Singer22 offers a Promo Code, and includes an almost invisible message (tiny, in white text on a light gray background) that items purchased with a promo code may only be returned for store credit. They are obviously trying to scam people into not being able to return anything.

Review: I purchased a pair of leather pants from Singer22. The pants were defective. They refused to exchange the pants for a pair that were in new condition.Desired Settlement: This complaint won't matter, because this company already has a Revdex.com F rating, and terrible reviews on [redacted].

Business

Response:

[redacted]-

We apologize for this inconvenience.

We did receive your damage claim on January *, 2014 and we regret to hear the item you received has a broken belt loop.

We were unable to accept your return as per the SINGER22.com Shipping Error policy, where we ask that customers contact SINGER22.com within 48 hours of delivery if they notice any error with their order, whether it be a defect, damage, wrong item, or any other outstanding issue. Please find this information at the following link: [redacted]. We require that all customers read, review, and agree to this policy before any order can be placed.

In order to accommodate your request, we offered to reimburse any repair costs you would have incurred to have the item repaired locally. We would still be glad to provide you with this reimbursement of up to $50.00 with proof of payment or an invoice for the services.

Again, please accept our sincerest apologies for this inconvenience, and to make this up to you we would like to offer you 10% off your next order. Simply note this order number and "courtesy discount" in the comments box when checking out and we will apply this discount upon processing your order, should it be able to be applied. You will not see the discount applied at checkout.

We look forward to meeting your expectations on your next visit.

If you have any further questions or concerns please contact me directly at ###-###-####.

Kind Regards,

###-###-####