Sign in

Singing River Animal Clinic

18156 Highway 26 W, Lucedale, Mississippi, United States, 39452-5845

Sharing is caring! Have something to share about Singing River Animal Clinic? Use RevDex to write a review
Reviews Veterinarian Singing River Animal Clinic

Singing River Animal Clinic Reviews (%countItem)

On January 17th 2020,my Mom took our family dog who was 16 years old to Singing River Animal Clinic to be evaluated due to her declining health. They recommended euthanasia for our sweet girl. After euthanasia,discussions of what we'd like to do with her remains took place and my Mom decided to go with their Cremation Service they offer. She was told there would be someone there the following Tuesday (January 21, 2020) to pick up our beloved pets remains and she would be cremated. They told her the process usually takes 1-2 weeks and she would be contacted by their Clinic as soon as they received her. She called twice to check the following week and week after. They never indicated our dogs remains weren't picked up,they suggested her ashes would be there the following Tuesday both times my Mom called. 3 weeks later (February 7th) my Mom stopped by the clinic to see if maybe,although unprofessional,they had forgotten to call her to pick up the ashes of our dog. An employee said they had not but he would go check in their cooler to see what was going on. He then came out and informed my Mom that even though 3 weeks had passed and they come every week on Tuesday,they had not picked up our dogs remains yet. We are extremely upset to know our dog's body sat in a cooler for weeks,forgotten about and not laid to rest like we expected and paid for. To make matters worse,they assured her again that the following Tuesday she'd be picked up and her remains would be cremated and ready in a week. My Mom was very upset but just wants our dog laid to rest so she agrees. She stops by today,the following Tuesday (February 11,to ensure they actually picked our dog up this time) only to be told that she wouldn't be picked up until Thursday. My Mom was again,very upset and angry. They proceeded to tell my mom to calm down and treat her like she was crazy for being upset. My mom asked for a refund and for the remains of our dog back,they threw cash down onto the counter (continued on "Desired Resolution" box)

Singing River Animal Clinic Response • Mar 09, 2020

I would say the customer is hardly a client of ours and prior to being seen for euthanasia we had not seen the pet previously. What the client did not say is this is their attempt to defame our business after leaving a rude review on Google, then Facebook and Now the Revdex.com. The pet was professionally laid to rest for the non-client in a very professional manner. The truth is all pets going out for cremation go into a freezer as the cremation company only picks up once weekly. Yes the cremation company had missed her pickup for one or two Tuesdays. We correctly informed the client of the missed pickup and the pet was scheduled to go out Tuesday as we had contacted the cremation company about it. Well on the day scheduled for the pet to go out the client returns to pick up her animal hours before it scheduled to go out yelling and screaming in our front client area. Even thought the pet was scheduled to go out that day we graciously refunded the cremation cost to the owner and placed the pet into a coffin box. We graciously brought the pet out the side door and placed the pet in the rear of the vehicle very respectfully. During the event the owner was yelling and screaming uncontrollably on so no reasonable communication could be relayed to the owner. It was as if we were harming her pet and the fact is the pet had been laid peacefully to rest a week or two before. Initially, we did not really feel like the complaint is worthy to respond to as our reviews online speak for themselves at providing exceptional customer service. Once again the customer had never been in our office before and came to us when they were in distress to relieve their pets suffering. I do realize the pet should have went out the first Tuesday after Euthanasia, but after learning the cremation company missed it I personally informed the owner the pet would go out the following week and be returned the next. But the owner decides to show up on the day it is scheduled to go out after I informed them that is was going out that day and started a rude and childish scene in the waiting area. Now we have the 3rd online complaint from them, We wish them the best in finding another clinic that will be a better fit for them.

Check fields!

Write a review of Singing River Animal Clinic

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by adding a photo

Singing River Animal Clinic Rating

Overall satisfaction rating

Address: 18156 Highway 26 W, Lucedale, Mississippi, United States, 39452-5845

Phone:

Show more...

Web:

This website was reported to be associated with Singing River Animal Clinic.



E-mails:

Sign in to see

Add contact information for Singing River Animal Clinic

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated