Single Parents Alliance of America

After confronting one member about the advertising and asking was this a scamI was blocked from getting on siteThese people lure non suspecting single mothers and fathers in promising to provide links for help which they know full well have no funding and no means to aid you

We are in receipt of your letter dated June 22, regarding the above referenced IDThis letter was received on June 18, by our officeWe have already communicated directly with the complainant via email to ensure that they know we have received their complaint and addressed the issues at handWe have immediately unsubscribed the complainant from our site and made sure that they will no longer receive any communication from usIf the complainant signed up for any resources or benefits while exploring our community, they may be receiving emails and other offers directly from these third parties that are not within our controlWe do have a vibrant community of members and received countless letters and emails of praise by our members for the various resources that they have been able to avail themselves ofWe have also confirmed with our IT department that all of the unsubscribe links are working properly and we have had no reports of broken links in the past daysWe treat all of our corporate and technology regulations with the utmost of importance and assure you that any issues would be addressed immediatelyWe have met all of the desired settlement requirements pursuant to this matterPlease contact me directly if you should have any questions or concernsThank you, M [redacted] Director of Compliance Single Parent Alliance of America

I have asked that they remove my profile from their site as well as remove me from their email list but neither has happened and I continue to receive at least or more emails per dayI have found them to be extremely unprofessional

I CANNOT get your emails to stop! I receive at least one a day, I try a different method everyday, and they continue to follow me aroundMake them stop!

We are in receipt of complaint ID and wanted to respond with the following informationSingle Parent Alliance of America is a free membership offered to single parents nationallyWe provide resources and offers and give our members access to those resources and offers through our site, as well as through emailIn addition, if a member expresses interest in a third party offer, we typically direct them to the third parties website, where they may supply information to learn more about a program or serviceWe do not direct or control the email communication between our members and third party sitesWith respect to our email practices, we are 100% Can-Spam compliant, and opt all of our members in during registration on our siteWe also include an opt-out link on every communication Sent from our organization to a member, that link allows the member to manage their email preferences, or opt-out entirely from any mailings from Single Parent Alliance(attached: screenshot of our preferences page)Regarding the complaint received, this member became a member over two years ago on March 19", On Wednesday, September 23"2015, the member initiated an unsubscribe request by clicking a link in the copy of one of our email communications and was promptly unsubscribed from all future email notificationsThey have not received an email from SPAOA since September 23", 10:23am(we have attached a copy of the history from our mailing platform)SPAOA employs a staff of full time customer service representatives that are available via email to our members daily, days a weekWe pride ourselves in responding to customer inquiries in a timely manner and currently have a response time average of 10hrsHad MsL [redacted] contacted us directly, I am confident our team would have responded in a timely manner and helped her better understand the best way(s) to use our site and informationSince its inception, Single Parent Alliance of America has signed up and attempted to help in excess of million members, and communicates with roughly members a day in our customer service departmentWe understand that on occasion a member may not find our information a good fit or of benefit to them, and we honor all requests to change email preferences or terminate membershipIf you have any additional questions or concerns, please feel free to contact me directly at: D***, ###-###-#### [email protected]

Shame on you for turning this around on the members! While it is true that every member has the option of unsubscribing and opting out of texts and emails, it's still a shame how you and or your company exploits ingle parents by selling their contact and personal information! Once the information is disclosed to SPAOA, it's too late! Opting out of emails and texts from SPAOA specifically does not opt me out of texts and emails and phone calls from other spam/scam artists, solicitors, telemarketers. Your (not-so) clever response to the disgruntled patron shows that you were expecting these complaints and had your rebuttal ready. Well I'm here to pick that unacceptable response to pieces: as mentioned, you blame the member for not knowing that you have to go to each platform to unsubscribe in order to be unsubscribe all across the board. Of course that's only with spaoa and not with all the people that you sold our information to. I would suggest putting in notations that this action to unsubscribe pertains only to the correspondence it is attached to followed by instructionson how to unsubscribe all across the board. Of course you don't want to do that because it's a trick to keep people signed up.

Yes! Every complaint is valid despite the representative from SPAOA trying to explain and justify the spam texts, emails and phone calls the already STRESSED OUT SINGLE PARENTS are BOMBARDED with. Once you give them personal info, and I mean the very moment, expect multiple phone calls per day from telemarketers and solicitors, at least two (up to four) text messages per day and countless emails daily. I understand some of these websites and apps run off of advertisements but this specific site is nothing but clickbait! In fact I don't understand how you got the domain .org because I have yet to find anything legitimate by using this site or from clicking any of the links sent to me numerous. times a day. it is apparent they chose this to me in order to fool people into trusting the content and intentions. So I must thank them for teaching me that previously there was an unspoken a rule that .Org was saved for nonprofits and charities. However, today there are no requirements or rules to follow in order to get the domain .org. Simply pay for it and it's yours. Want proof of this harassment? Check out the dozen of screenshots I have attached depicting the numerous texts, spam phone calls, and emails that I get daily. In reference to the phone calls ... I've only included the single number that calls me the most. Sadly there are many more numbers but I think I've made my point clear...

Check back for an update soon...

We are in receipt of the follow up to complaint ID and wanted to respond with the following informationAs previously referenced, our email practices are 100% Can-Spam compliant, and all of our members have to option or opting into email communication of information and offers during registration on our site This however is not a requirement of membership We also include an opt-out link on every communication sent from our organization to a member, that link allows the member to manage their email preferences, or opt-out entirely from any mailings from Single Parent Alliance(attached: screenshot of our preferences page)Regarding the complaint received, I would like to reiterate that this member joined over two years ago on March 19th, On Wednesday, September 23rd 2015, the member initiated an unsubscribe request by clicking a link in the copy of one of our email communications and was promptly unsubscribed from all future email notifications This was the only unsubscribe attempt that our system registered You can also unsubscribe from our platform anytime by simply emailing our member services team and making an unsubscribe request (this method is not immediate like the unsubscribe link, it can take up to hours as the members services team does not work weekends)With regard to phone response, we do monitor our voicemails but do not have real time phone support for our members at this time Again, we are a free membership and supporting real time phone support would impact our ability to deliver a free membership to our audience During the month of September, nearly 75,members joined the site We support our members online with a team of people that respond to hundreds of requests and inquiries dailyMost importantly, as for value delivered, we receive many emails from members thanking us for the information provided on our site In addition, we strive to attain value for our members by partnering with services in a way we feel would benefit our members For example all SPAOA members receive 10% off at any Motelnationally Each month we receive reports from our partner showing that hundreds of our members take advantage of this benefit each month, some staying for extended periods of time For example, in the month of August 2015, our members saved over $3,collectively by utilizing this resource we provided We are proud to offer benefits like these to our members and while the site is supported by advertising, we try and make sure the advertisements are relevant to our membersSince its inception, Single Parent Alliance of America has signed up and attempted to help in excess of million members, and communicates online with roughly members a day in our customer service department We understand that on occasion a member may not find our information a good fit or of benefit to them, and we honor all requests to change email preferences or terminate membership If you have any additional questions or concerns, please feel free to contact me directly at:
D***,
###-###-####
[email protected]

I have been receiving text messages from this organization almost everyday with promises of helping me with my financial situationI finally realized that it couldn't be a ligament business because they would tell you that you were approved for xxamount of dollars and once you click on the link they send, they just request more personal information! I just like one of the other people in a earlier post request that all of my information and pictures are removed from their websiteI don't know where else to go with this now

After confronting one member about the false advertising and asking was this a scam. I was blocked from getting on site. These people lure non suspecting single mothers and fathers in promising to provide links for help which they know full well have no funding and no means to aid you.

We are in receipt of your letter dated June 22, 2016...

regarding the above referenced ID. This letter was received on June 18, 2016 by our office. We have already communicated directly with the complainant via email to ensure that they know we have received their complaint and addressed the issues at hand.
We have immediately unsubscribed the complainant from our site and made sure that they will no longer receive any communication from us. If the complainant signed up for any resources or benefits while exploring our community, they may be receiving emails and other offers directly from these third parties that are not within our control. We do have a vibrant community of members and received countless letters and emails of praise by our members for the various resources that they have been able to avail themselves of.
We have also confirmed with our IT department that all of the unsubscribe links are working properly and we have had no reports of broken links in the past 30 days. We treat all of our corporate and technology regulations with the utmost of importance and assure you that any issues would be addressed immediately.
We have met all of the desired settlement requirements pursuant to this matter. Please contact me directly if you should have any questions or concerns.
Thank you,
M[redacted]
Director of Compliance
Single Parent Alliance of America

I have asked that they remove my profile from their site as well as remove me from their email list but neither has happened and I continue to receive at least 1 or more emails per day. I have found them to be extremely unprofessional.

We are in receipt of complaint ID 10829997 and wanted to respond with the...

following information.
Single Parent Alliance of America is a free membership offered to single parents nationally. We provide resources and offers and give our members access to those resources and offers through our site, as well as through email. In addition, if a member expresses interest in a third party offer, we typically direct them to the third parties website, where they may supply information to learn more about a program or service. We do not direct or control the email communication between our members and third party sites.
With respect to our email practices, we are 100% Can-Spam compliant, and opt all of our members in
during registration on our site. We also include an opt-out link on every communication Sent from our organization to a member, that link allows the member to manage their email preferences, or opt-out entirely from any mailings from Single Parent Alliance. (attached: screenshot of our preferences page).
Regarding the complaint received, this member became a member over two years ago on March 19", 2013. On Wednesday, September 23"2015, the member initiated an unsubscribe request by clicking a link in the copy of one of our email communications and was promptly unsubscribed from all future email notifications. They have not received an email from SPAOA since September 23", 10:23am. (we have attached a copy of the history from our mailing platform). SPAOA employs a staff of 6 full time customer service representatives that are available via email to our members daily, 5 days a week. We pride ourselves in responding to customer inquiries in a timely manner and currently have a response time average of 10hrs. Had Ms. L[redacted] contacted us directly, I am confident our team would have responded in a timely manner and helped her better understand the best way(s) to use our site and
information.
Since its inception, Single Parent Alliance of America has signed up and attempted to help in excess of 2.5 million members, and communicates with roughly 500 members a day in our customer service department. We understand that on occasion a member may not find our information a good fit or of benefit to them, and we honor all requests to change email preferences or terminate membership. If you have any additional questions or concerns, please feel free to contact me directly at:
D[redacted],
###-###-####
[email protected]

I CANNOT get your emails to stop! I receive at least one a day, I try a different method everyday, and they continue to follow me around. Make them stop!

These people are using the lure of self improvement for single parents to gain profit without ever actually producing any help or service. They sell your number to scam companies that then proceed to attempt to pry you for your financial information.

Hello today. I am not pay of your group and has not filed for anything,never the less, I am receiving tons of email sent to my email. I believe my identity is being tamper with. Can you please stop the continual alerts all day from this site. Is this web site as well as organization legit.

I CANNOT get your emails to stop! I receive at least one a day, I try a different method everyday, and they continue to follow me around. Make them stop!