Single Source Maintenance of Northern Colorado, LLC

Complaint: [redacted] I am rejecting this response because: We want to settle this dispute by offering you $and it is ready to send in the mail as we speak We just need your OK There is no need for you to waste any more time by going to court when we can settle this here because I am sure you have more important things to deal with Please Jim, if you can be so kind, to take the amount of $and we can all be on our own way We are also going through a lot with our own lives and dealing the failing health of one of our close family members putting a big toll on us, we all do not need to carry this dispute over us We are very sorry that this turned out the way it did and we want to pay you for your work You don't need to waste any more time worrying about getting paid since it's all ready to send in the mail as we speak We already wrote the check for $and signed it You just need to receive it Please understand that by allowing this dispute to be over by taking the settlement amount we have ready for you, you are helping a lot of people Our family, your company, and usWe would like to settle this matter and pay you the full amount from our original estimate, $591.25, plus the materials listed on the invoice, totaling altogether $746.45, without asking you to return to complete the workInstead of requesting you accept our payment of $490, the original estimate, we are willing to pay the full $to cover the cost of your time for showing us how to level the bathroom floorsBelow is a timeline of events we have archived for your reviewOn Tues, Feb 23rd, you came to our home to go over the details of our bathroom projectWe asked what your price would be to remove wall, shower, and floor tile, install new drywall/backer board, remove wall mirror, and install new shower tileYou said you could do all of this for $We told you to purchase materials and we would reimburse you for those suppliesYou shook both of our hands and agreed to email us an official contractOn Wed, Mar 2nd, you emailed us an estimate for $1,091.25, minus a $creditThis estimate included install and grout tile to flooringWe asked you to remove this line item and update the estimate as we did not need tile or grout on the floorsWe assumed the updated estimate would total $since that was the price we shook hands on Tues, Feb 23rdYou agreed to update this estimate but never didThe quote also states “-$credit back and pay it forwardI factored in my regular pricing and took out what I want to give back to you guysI remember how it was when I was a newlywed and just starting out.” The invoice you sent on Sun, Mar 20th, does not reflect this $creditAt no point during the renovation did you present a revised estimate, change orders, or discussed with us that the work being done would cost more than the original agreed upon price of $We assumed that all work being done would remain within the scope of our original estimate, going over 25% maxOn Sun, Mar 20th, we expressed our concerns via phone, text, and email asking when the tile grout would be completedWhen we learned it would take another week before completing the grout, we stated that we did not want to continue services with you and would complete the grout ourselvesWe asked to renegotiate the original estimate since work was not complete with the option to discuss appropriate payment to you in a win/win situationWe understand if you felt as though we were trying to get out from paying you, but this was no where near our intentionOur intention was to come to a fair amount since work was not complete.After attempting to discuss our options with you over the phone, you emailed us an invoice for $2,150.45, an amount that is 4x the original estimateOn Sun, Mar 27th, 2016, you proposed via text message that you would settle for $1,by month’s endAs mentioned in the beginning of this message, you will be helping us tremendously by receiving this settlement We are already dealing with tremendous stress with one of our family members being sick Please take our money to settle this dispute and you will be freeing up your time to do what's important to you while also allowing us to deal with more important matters We hope you have the heart to understand and take our settlement money we are offering The bottomline is, by accepting this settlement you would be getting paid and allowing us to put our energy on our current family crisis Please understand Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: We want to settle this dispute by offering you $and it is ready to send in the mail as we speak We just need your OK There is no need for you to waste any more time by going to court when we can settle this here because I am sure you have more important things to deal withPlease Jim, if you can be so kind, to take the amount of $and we can all be on our own way We are also going through a lot with our own lives and dealing the failing health of one of our close family members putting a big toll on us, we all do not need to carry this dispute over us We are very sorry that this turned out the way it did and we want to pay you for your work You don't need to waste any more time worrying about getting paid since it's all ready to send in the mail as we speak We already wrote the check for $and signed it You just need to receive it Please understand that by allowing this dispute to be over by taking the settlement amount we have ready for you, you are helping a lot of people Our family, your company, and us.We would like to settle this matter and pay you the full amount from our original estimate, $591.25, plus the materials listed on the invoice, totaling altogether $746.45, without asking you to return to complete the workInstead of requesting you accept our payment of $490, the original estimate, we are willing to pay the full $to cover the cost of your time for showing us how to level the bathroom floors.Below is a timeline of events we have archived for your review.On Tues, Feb 23rd, you came to our home to go over the details of our bathroom projectWe asked what your price would be to remove wall, shower, and floor tile, install new drywall/backer board, remove wall mirror, and install new shower tileYou said you could do all of this for $We told you to purchase materials and we would reimburse you for those suppliesYou shook both of our hands and agreed to email us an official contract.On Wed, Mar 2nd, you emailed us an estimate for $1,091.25, minus a $creditThis estimate included install and grout tile to flooringWe asked you to remove this line item and update the estimate as we did not need tile or grout on the floorsWe assumed the updated estimate would total $since that was the price we shook hands on Tues, Feb 23rdYou agreed to update this estimate but never didThe quote also states “-$credit back and pay it forwardI factored in my regular pricing and took out what I want to give back to you guysI remember how it was when I was a newlywed and just starting out.” The invoice you sent on Sun, Mar 20th, does not reflect this $credit.At no point during the renovation did you present a revised estimate, change orders, or discussed with us that the work being done would cost more than the original agreed upon price of $We assumed that all work being done would remain within the scope of our original estimate, going over 25% max.On Sun, Mar 20th, we expressed our concerns via phone, text, and email asking when the tile grout would be completedWhen we learned it would take another week before completing the grout, we stated that we did not want to continue services with you and would complete the grout ourselvesWe asked to renegotiate the original estimate since work was not complete with the option to discuss appropriate payment to you in a win/win situationWe understand if you felt as though we were trying to get out from paying you, but this was no where near our intentionOur intention was to come to a fair amount since work was not complete.After attempting to discuss our options with you over the phone, you emailed us an invoice for $2,150.45, an amount that is 4x the original estimate.On Sun, Mar 27th, 2016, you proposed via text message that you would settle for $1,by month’s end.As mentioned in the beginning of this message, you will be helping us tremendously by receiving this settlement We are already dealing with tremendous stress with one of our family members being sick Please take our money to settle this dispute and you will be freeing up your time to do what's important to you while also allowing us to deal with more important matters We hope you have the heart to understand and take our settlement money we are offering The bottomline is, by accepting this settlement you would be getting paid and allowing us to put our energy on our current family crisis Please understand Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I provided [redacted] and her husband an estimate in writing on 3/2/for the total of 1, We agreed to demo on the bathroom tile both from the walls and floor, re-tiling the tub surround, diamond surfacing the tub surround and grouting The total with a credit would have been and it is spelled out on the contract--- We met in person at our home on 2/23/to discuss in detail the bathroom projectWe concluded this meeting with a handshake and you told us your final quote for this work would be $You agreed to email us an estimate to signYou did email us an estimate on 3/2/for $with a $credit, totaling $We asked you to update this estimate because it included installing tile to the floors and grouting floors, which we didn't needWe assumed the updated estimate would total $490, the original agreed upon amountYou agreed to update the estimate, but never did.Upon arrival the additional items we were asked to do were in addition to the set estimate Items such as demo the side wall mirror, demo the sheet rock behind it, rehang sheetrock, float out the new wall and the other walls for evenness, remove material and transport to landfill, pay for materials out of pocket as well as pickup and deliver all materials.---During our 2/23/meeting, we discussed the mirror on the wall and the tile below itYou asked if we wanted to save the mirror, and I said "no, we do not need to save the mirror." We agree that this additional work you mentioned was done (Walls and floors were leveled, and materials were transported out of home)However, at no point was there a revised estimate, change orders, or a discussion as to any additional costs for these itemsOnce again, we assumed this work would be included in the original $If this work would have cost an additional amount, we should have had a discussion and we should have give you our written and/or verbal approval to complete this workWe have absolutely no intention of not paying you for work that was completedHowever, we cannot justify paying for something that we were unaware we would be charged for nor paying for something when the work is not even complete.We spent an extra days on this site as courteous services in addition to the original scheduled work These extra three days did not allow me to service another client and following the three days I informed [redacted] and her husband that I needed to take care of a few things for a couple of days and would return the following Saturday to finish---We cannot debate this as there was never a schedule put in placeYou did state you would return that Saturday to finish.The Saturday morning that I was to return I found myself abandoned with a broke down vehicle in the wilderness of Allenspark CO where I was servicing my other client After hiking miles and back into cell phone service I received [redacted] and her husband’s txt and voice messages They informed me they were making other arrangements to finish the tile that still remained un-grouted The conversation was hostel and their end ---We stated that we would complete the grout ourselves as we couldn't wait until the next weekend to complete itWe wanted to discuss what we would pay since work was not completeWe looked at the original estimate, removed the line item that states "install tile to flooring - $270" and asked to remove the line item for "grout walls and floors" since the floors never needed grouting and the walls still needed to complete grouting.This young couple turned nasty over uncontrolled circumstances yet still wants favors for free and a credit that was never presented or completed There was never a discount offered and everthig is in writing No handshakes were given as stated prior to this response.---We shook hands on 2/23/when we discussed the bathroom details in person and you stated your final price would be $to do this workPlease consider ending this matter by settling with us on a much more reasonable amount.I sent them the invoice of completed work and they immediately changed their attitude and wanted to negotiate the situationAfter deliberating the offer, I declined after a couple of days of thought At this point is when they contacted the Revdex.com and are trying to slander our reputation ---You sent us an invoice for $2,150.42, which included work that we were unaware we would be charged forWe have absolutely no intention of slandering anyone's reputationWhat we are asking is for our contractor to honor his original estimate of $and not charge us for items that were never discussed or agreed uponAfter multiple attempts to get on the phone with him to negotiate a more reasonable settlement, we had no choice but to contact a 3rd party mediator, Revdex.com, for assistanceWe are asking him to accept our payment for the original estimate plus materials he purchased despite the work not being completedWe have no intention to threaten anyone, to end up in court, or to continue this issue past todayWe would like to end this on a professional, reasonable note, and come to terms on a much more agreeable settlement amount and part ways as soon as possiblePlease consider settling with us to end this instead of escalating itIf a contractor does not honor his original contract, then what is the point of an estimate or contract? Regards, [redacted] & [redacted]

Complaint: ***I am rejecting this response because:
I provided *** and her husband an estimate in writing on 3/2/for the total of 1,091.25. We agreed to demo on the bathroom tile both from the walls and floor, re-tiling the tub surround, diamond surfacing the tub surround and grouting. The total with a credit would have been and it is spelled out on the contract.
--- We met in person at our home on 2/23/to discuss in detail the bathroom projectWe concluded this meeting with a handshake and you told us your final quote for this work would be $You agreed to email us an estimate to signYou did email us an estimate on 3/2/for $with a $credit, totaling $We asked you to update this estimate because it included installing tile to the floors and grouting floors, which we didn't needWe assumed the updated estimate would total $490, the original agreed upon amount. You agreed to update the estimate, but never didUpon arrival the additional items we were asked to do were in addition to the set estimate. Items such as demo the side wall mirror, demo the sheet rock behind it, rehang sheetrock, float out the new wall and the other walls for evenness, remove material and transport to landfill, pay for materials out of pocket as well as pickup and deliver all materials---During our 2/23/meeting, we discussed the mirror on the wall and the tile below itYou asked if we wanted to save the mirror, and I said "no, we do not need to save the mirror." We agree that this additional work you mentioned was done (Walls and floors were leveled, and materials were transported out of home)However, at no point was there a revised estimate, change orders, or a discussion as to any additional costs for these itemsOnce again, we assumed this work would be included in the original $If this work would have cost an additional amount, we should have had a discussion and we should have give you our written and/or verbal approval to complete this workWe have absolutely no intention of not paying you for work that was completedHowever, we cannot justify paying for something that we were unaware we would be charged for nor paying for something when the work is not even completeWe spent an extra days on this site as courteous services in addition to the original scheduled work. These extra three days did not allow me to service another client and following the three days I informed *** and her husband that I needed to take care of a few things for a couple of days and would return the following Saturday to finish
---We cannot debate this as there was never a schedule put in placeYou did state you would return that Saturday to finishThe Saturday morning that I was to return I found myself abandoned with a broke down vehicle in the wilderness of Allenspark CO where I was servicing my other client. After hiking miles and back into cell phone service I received *** and her husband’s txt and voice messages. They informed me they were making other arrangements to finish the tile that still remained un-grouted. The conversation was hostel and their end.
---We stated that we would complete the grout ourselves as we couldn't wait until the next weekend to complete itWe wanted to discuss what we would pay since work was not completeWe looked at the original estimate, removed the line item that states "install tile to flooring - $270" and asked to remove the line item for "grout walls and floors" since the floors never needed grouting and the walls still needed to complete groutingThis young couple turned nasty over uncontrolled circumstances yet still wants favors for free and a credit that was never presented or completed. There was never a discount offered and everthig is in writing. No handshakes were given as stated prior to this response---We shook hands on 2/23/when we discussed the bathroom details in person and you stated your final price would be $to do this workPlease consider ending this matter by settling with us on a much more reasonable amountI sent them the invoice of completed work and they immediately changed their attitude and wanted to negotiate the situationAfter deliberating the offer, I declined after a couple of days of thought. At this point is when they contacted the Revdex.com and are trying to slander our reputation.
---You sent us an invoice for $2,150.42, which included work that we were unaware we would be charged forWe have absolutely no intention of slandering anyone's reputationWhat we are asking is for our contractor to honor his original estimate of $and not charge us for items that were never discussed or agreed uponAfter multiple attempts to get on the phone with him to negotiate a more reasonable settlement, we had no choice but to contact a 3rd party mediator, Revdex.com, for assistanceWe are asking him to accept our payment for the original estimate plus materials he purchased despite the work not being completedWe have no intention to threaten anyone, to end up in court, or to continue this issue past todayWe would like to end this on a professional, reasonable note, and come to terms on a much more agreeable settlement amount and part ways as soon as possiblePlease consider settling with us to end this instead of escalating itIf a contractor does not honor his original contract, then what is the point of an estimate or contract?
Regards,*** *** & *** ***

Dear Revdex.com,
"margin: 0in 0in 8pt;">I provided *** and her husband an estimate in writing on 3/2/for the total of 1,091.25. We agreed to demo on the bathroom tile both from the walls and floor, re-tiling the tub surround, diamond surfacing the tub surround and grouting. The total with a credit would have been and it is spelled out on the contractUpon arrival the additional items we were asked to do were in addition to the set estimate. Items such as demo the side wall mirror, demo the sheet rock behind it, rehang sheetrock, float out the new wall and the other walls for evenness, remove material and transport to landfill, pay for materials out of pocket as well as pickup and deliver all materials
We spent an extra days on this site as courteous services in addition to the original scheduled work. These extra three days did not allow me to service another client and following the three days I informed *** and her husband that I needed to take care of a few things for a couple of days and would return the following Saturday to finish
The Saturday morning that I was to return I found myself abandoned with a broke down vehicle in the wilderness of Allenspark CO where I was servicing my other client. After hiking miles and back into cell phone service I received *** and her husband’s txt and voice messages. They informed me they were making other arrangements to finish the tile that still remained un-grouted. The conversation was hostel and their end.
I sent them the invoice of completed work and they immediately changed their attitude and wanted to negotiate the situationAfter deliberating the offer, I declined after a couple of days of thought. At this point is when they contacted the Revdex.com and are trying to slander our reputation.
This young couple turned nasty over uncontrolled circumstances yet still wants favors for free and a credit that was never presented or completed. There was never a discount offered and everthig is in writing. No handshakes were given as stated prior to this response
Jim S***
Owner of Integrity Core Services

Dear Revdex.com, I provided *** and her husband an estimate in writing on 3/2/for the total of 1,091.25. We agreed to demo on the bathroom tile both from the walls and floor, re-tiling the tub surround, diamond surfacing the tub surround and grouting. The total with a credit would
have been and it is spelled out on the contractUpon arrival the additional items we were asked to do were in addition to the set estimate. Items such as demo the side wall mirror, demo the sheet rock behind it, rehang sheetrock, float out the new wall and the other walls for evenness, remove material and transport to landfill, pay for materials out of pocket as well as pickup and deliver all materialsWe spent an extra days on this site as courteous services in addition to the original scheduled work. These extra three days did not allow me to service another client and following the three days I informed *** and her husband that I needed to take care of a few things for a couple of days and would return the following Saturday to finish The Saturday morning that I was to return I found myself abandoned with a broke down vehicle in the wilderness of Allenspark CO where I was servicing my other client. After hiking miles and back into cell phone service I received *** and her husband’s txt and voice messages. They informed me they were making other arrangements to finish the tile that still remained un-grouted. The conversation was hostel and their end. I sent them the invoice of completed work and they immediately changed their attitude and wanted to negotiate the situationAfter deliberating the offer, I declined after a couple of days of thought. At this point is when they contacted the Revdex.com and are trying to slander our reputation. This young couple turned nasty over uncontrolled circumstances yet still wants favors for free and a credit that was never presented or completed. There was never a discount offered and everthig is in writing. No handshakes were given as stated prior to this responseJim S*** Owner of Integrity Core Services

Complaint: [redacted]I am rejecting this response because:I provided [redacted] and her husband an estimate in writing on 3/2/2016 for the total of 1,091.25.  We agreed to demo on the bathroom tile both from the walls and floor, re-tiling the tub surround, diamond surfacing the tub surround and grouting.   The total with a credit would have been 591.25 and it is spelled out on the contract. --- We met in person at our home on 2/23/16 to discuss in detail the bathroom project. We concluded this meeting with a handshake and you told us your final quote for this work would be $490. You agreed to email us an estimate to sign. You did email us an estimate on 3/2/16 for $1091.25 with a $500 credit, totaling $591.25. We asked you to update this estimate because it included installing tile to the floors and grouting floors, which we didn't need. We assumed the updated estimate would total $490, the original agreed upon amount. You agreed to update the estimate, but never did.Upon arrival the additional items we were asked to do were in addition to the set estimate.  Items such as demo the side wall mirror, demo the sheet rock behind it, rehang sheetrock, float out the new wall and the other walls for evenness, remove material and transport to landfill, pay for materials out of pocket as well as pickup and deliver all materials.---During our 2/23/16 meeting, we discussed the mirror on the wall and the tile below it. You asked if we wanted to save the mirror, and I said "no, we do not need to save the mirror." We agree that this additional work you mentioned was done (Walls and floors were leveled, and materials were transported out of home). However, at no point was there a revised estimate, change orders, or a discussion as to any additional costs for these items. Once again, we assumed this work would be included in the original $490. If this work would have cost an additional amount, we should have had a discussion and we should have give you our written and/or verbal approval to complete this work. We have absolutely no intention of not paying you for work that was completed. However, we cannot justify paying for something that we were unaware we would be charged for nor paying for something when the work is not even complete.We spent an extra 3 days on this site as courteous services in addition to the original scheduled work.  These extra three days did not allow me to service another client and following the three days I informed [redacted] and her husband that I needed to take care of a few things for a couple of days and would return the following Saturday to finish---We cannot debate this as there was never a schedule put in place. You did state you would return that Saturday to finish.The Saturday morning that I was to return I found myself abandoned with a broke down vehicle in the wilderness of Allenspark CO where I was servicing my other client.  After hiking 15 miles and back into cell phone service I received [redacted] and her husband’s txt and voice messages.  They informed me they were making other arrangements to finish the 3 tile that still remained un-grouted.  The conversation was hostel and their end.  ---We stated that we would complete the grout ourselves as we couldn't wait until the next weekend to complete it. We wanted to discuss what we would pay since work was not complete. We looked at the original estimate, removed the line item that states "install tile to flooring - $270" and asked to remove the line item for "grout walls and floors" since the floors never needed grouting and the walls still needed to complete grouting.This young couple turned nasty over uncontrolled circumstances yet still wants favors for free and a credit that was never presented or completed.  There was never a discount offered and everthig is in writing.  No handshakes were given as stated prior to this response.---We shook hands on 2/23/16 when we discussed the bathroom details in person and you stated your final price would be $490 to do this work. Please consider ending this matter by settling with us on a much more reasonable amount.I sent them the invoice of completed work and they immediately changed their attitude and wanted to negotiate the situation. After deliberating the offer, I declined after a couple of days of thought.  At this point is when they contacted the Revdex.com and are trying to slander our reputation.  ---You sent us an invoice for $2,150.42, which included work that we were unaware we would be charged for. We have absolutely no intention of slandering anyone's reputation. What we are asking is for our contractor to honor his original estimate of $490 and not charge us for items that were never discussed or agreed upon. After multiple attempts to get on the phone with him to negotiate a more reasonable settlement, we had no choice but to contact a 3rd party mediator, Revdex.com, for assistance. We are asking him to accept our payment for the original estimate plus materials he purchased despite the work not being completed. We have no intention to threaten anyone, to end up in court, or to continue this issue past today. We would like to end this on a professional, reasonable note, and come to terms on a much more agreeable settlement amount and part ways as soon as possible. Please consider settling with us to end this instead of escalating it. If a contractor does not honor his original contract, then what is the point of an estimate or contract? 
Regards,
[redacted] & [redacted]

Complaint: [redacted]
I am rejecting this response because: We want to settle this dispute by offering you $746.45 and it is ready to send in the mail as we speak.  We just need your OK.  There is no need for you to waste any more time by going to court when we can settle this here because I am sure you have more important things to deal with. Please Jim, if you can be so kind, to take the amount of $746.45 and we can all be on our own way.  We are also going through a lot with our own lives and dealing the failing health of one of our close family members putting a big toll on us, we all do not need to carry this dispute over us.  We are very sorry that this turned out the way it did and we want to pay you for your work.  You don't need to waste any more time worrying about getting paid since it's all ready to send in the mail as we speak.  We already wrote the check for $746.45 and signed it.  You just need to receive it.  Please understand that by allowing this dispute to be over by taking the settlement amount we have ready for you, you are helping a lot of people.  Our family, your company, and us.We would like to settle this matter and pay you the full amount from our original estimate, $591.25, plus the materials listed on the invoice, totaling altogether $746.45, without asking you to return to complete the work. Instead of requesting you accept our payment of $490, the original estimate, we are willing to pay the full $591.25 to cover the cost of your time for showing us how to level the bathroom floors.Below is a timeline of events we have archived for your review.On Tues, Feb 23rd, 2016 you came to our home to go over the details of our bathroom project. We asked what your price would be to remove wall, shower, and floor tile, install new drywall/backer board, remove wall mirror, and install new shower tile. You said you could do all of this for $490. We told you to purchase materials and we would reimburse you for those supplies. You shook both of our hands and agreed to email us an official contract.On Wed, Mar 2nd, 2016 you emailed us an estimate for $1,091.25, minus a $500 credit. This estimate included install and grout tile to flooring. We asked you to remove this line item and update the estimate as we did not need tile or grout on the floors. We assumed the updated estimate would total $490 since that was the price we shook hands on Tues, Feb 23rd. You agreed to update this estimate but never did. The quote also states “-$500 credit back and pay it forward. I factored in my regular pricing and took out what I want to give back to you guys. I remember how it was when I was a newlywed and just starting out.” The invoice you sent on Sun, Mar 20th, 2016 does not reflect this $500 credit.At no point during the renovation did you present a revised estimate, change orders, or discussed with us that the work being done would cost more than the original agreed upon price of $490. We assumed that all work being done would remain within the scope of our original estimate, going over 25% max.On Sun, Mar 20th, 2016 we expressed our concerns via phone, text, and email asking when the tile grout would be completed. When we learned it would take another week before completing the grout, we stated that we did not want to continue services with you and would complete the grout ourselves. We asked to renegotiate the original estimate since work was not complete with the option to discuss appropriate payment to you in a win/win situation. We understand if you felt as though we were trying to get out from paying you, but this was no where near our intention. Our intention was to come to a fair amount since work was not complete.After attempting to discuss our options with you over the phone, you emailed us an invoice for $2,150.45, an amount that is 4x the original estimate.On Sun, Mar 27th, 2016, you proposed via text message that you would settle for $1,000 by month’s end.As mentioned in the beginning of this message, you will be helping us tremendously by receiving this settlement.  We are already dealing with tremendous stress with one of our family members being sick.  Please take our money to settle this dispute and you will be freeing up your time to do what's important to you while also allowing us to deal with more important matters.  We hope you have the heart to understand and take our settlement money we are offering.  The bottomline is, by accepting this settlement you would be getting paid and allowing us to put our energy on our current family crisis.  Please understand.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: We want to settle this dispute by offering you $746.45 and it is ready to send in the mail as we speak.  We just need your OK.  There is no need for you to waste any more time by going to court when we can settle this here because I am sure you have more important things to deal with.
Please Jim, if you can be so kind, to take the amount of $746.45 and we can all be on our own way.  We are also going through a lot with our own lives and dealing the failing health of one of our close family members putting a big toll on us, we all do not need to carry this dispute over us.  We are very sorry that this turned out the way it did and we want to pay you for your work.  You don't need to waste any more time worrying about getting paid since it's all ready to send in the mail as we speak.  We already wrote the check for $746.45 and signed it.  You just need to receive it.  Please understand that by allowing this dispute to be over by taking the settlement amount we have ready for you, you are helping a lot of people.  Our family, your company, and us.
We would like to settle this matter and pay you the full amount from our original estimate, $591.25, plus the materials listed on the invoice, totaling altogether $746.45, without asking you to return to complete the work. Instead of requesting you accept our payment of $490, the original estimate, we are willing to pay the full $591.25 to cover the cost of your time for showing us how to level the bathroom floors.
Below is a timeline of events we have archived for your review.
On Tues, Feb 23rd, 2016 you came to our home to go over the details of our bathroom project. We asked what your price would be to remove wall, shower, and floor tile, install new drywall/backer board, remove wall mirror, and install new shower tile. You said you could do all of this for $490. We told you to purchase materials and we would reimburse you for those supplies. You shook both of our hands and agreed to email us an official contract.
On Wed, Mar 2nd, 2016 you emailed us an estimate for $1,091.25, minus a $500 credit. This estimate included install and grout tile to flooring. We asked you to remove this line item and update the estimate as we did not need tile or grout on the floors. We assumed the updated estimate would total $490 since that was the price we shook hands on Tues, Feb 23rd. You agreed to update this estimate but never did. The quote also states “-$500 credit back and pay it forward. I factored in my regular pricing and took out what I want to give back to you guys. I remember how it was when I was a newlywed and just starting out.” The invoice you sent on Sun, Mar 20th, 2016 does not reflect this $500 credit.
At no point during the renovation did you present a revised estimate, change orders, or discussed with us that the work being done would cost more than the original agreed upon price of $490. We assumed that all work being done would remain within the scope of our original estimate, going over 25% max.
On Sun, Mar 20th, 2016 we expressed our concerns via phone, text, and email asking when the tile grout would be completed. When we learned it would take another week before completing the grout, we stated that we did not want to continue services with you and would complete the grout ourselves. We asked to renegotiate the original estimate since work was not complete with the option to discuss appropriate payment to you in a win/win situation. We understand if you felt as though we were trying to get out from paying you, but this was no where near our intention. Our intention was to come to a fair amount since work was not complete.After attempting to discuss our options with you over the phone, you emailed us an invoice for $2,150.45, an amount that is 4x the original estimate.
On Sun, Mar 27th, 2016, you proposed via text message that you would settle for $1,000 by month’s end.
As mentioned in the beginning of this message, you will be helping us tremendously by receiving this settlement.  We are already dealing with tremendous stress with one of our family members being sick.  Please take our money to settle this dispute and you will be freeing up your time to do what's important to you while also allowing us to deal with more important matters.  We hope you have the heart to understand and take our settlement money we are offering.  The bottomline is, by accepting this settlement you would be getting paid and allowing us to put our energy on our current family crisis.  Please understand.
Regards,
[redacted]

I have given the proper 10 notice, which was acknowledged by the cinsumer, that a mechanics lien will be filed for services and material supplied.  I feel the professional way to finalize this is to go let the court settle this civially.