I ordered a simple part: a Chevrolet emblem for the hood of my car (got in a fender bender, had minor damage)I also ordered a grill the same day, which promptly arrived a week later The emblem ordered from Sinister, however, has still not arrived (I placed the order in August, 2016)After contacting the customer service department on several occasions, I was informed that my order was shipped to the wrong addressThen nothingFive months later, and I have not received a replacement part or a refund I am extremely dissatisfied with this transaction, and the fact that I have been driving a car with a damaged front-end for months nowI just want to fix my car!
Had to email twice and call after no reply to even get a tracking number sent to me they sent a linked tracking number which was not visible to me on their site, had to call the manufacturer from where the part is actually coming from to get the tracking number today When I ordered this part last Wednesday the sales person told me that if I ordered it on this day that it should be here to me at my house by the latest on Tuesday of this week in which I still have not received my orderI had to call the manufacturer from where the part is coming from to get legit information about where my part is they proceeded to tell me that they have not shipped my part yet and they are shipping it tonight as I’m writing this review and I will not get the part until the first of next weekI was also told several times that standard shipping would be to business days to get to me which was fine at the time I placed the order because he made me believe that I would have this part and ready to work on my truck the first of this weekHad I known then what I know now last week when I ordered this part I would have gladly paid the extra fee for faster shipping so I can have this part on timeI also argue at the fact that if this company would have put my part on the truck or told the manufacturer to last week when I ordered this I would’ve already received it by now and I would not be making a bad review for no company right nowIt is a very big inconvenience to me when my mechanic already has the parts that he ordered he ordered his half of the parts after I ordered this part and he’s already received his parts and I am still waiting on mine I also argue at the fact that if this company would have put my part on the truck last week when I ordered this I would’ve already received it by now and I would not be making a bad review for no company right nowIt is a very big inconvenience to me when my mechanic already has the parts that he ordered, he ordered his half of the parts after I ordered this part and he’s already received his order from a different company and I am still waiting on my ONE part to come in so that he can START to fix the transmission in my daily driver vehicle Thanks to this big inconvenience this has put me out another whole week before my truck will ever be finished or even worked on for that matter because he cannot finish the job without the flexplateI will not make further purchases from this company I will start to go directly to the manufactures of the parts that I need and I will not refer any of my friends or family that drive diesels to order parts from this company at allDiesel parts are expensive so I hope they take that into consideration when they start to lose business on the more valuable salesI also hope that someone from the Revdex.com can go to them and tell them what they need to fix how they need to fix it and stop lying to their customers When they are simply asked a simple question that deserves the truth to be toldIf the sales person did not know that it would take this long for this item to ship he should not have told me and had been so confident that I would have received this part by nowI am an unhappy customer with a very unhappy review and I hope this does not happen to anyone elseI will be taking my business elsewhere from now on and so will my friends and family that also drive diesel trucksThanks
This company will threaten small business owners with legal action for using the color blue in their parts The reality is that Sinister sells cheap Chinese garbage at an insane markup Stat away from this junk
I bought a FICM from Sinister dieselIt was shipped to me and when installed in my truck the part did not workI contacted SD to send it backThe warranty representative, [redacted] , stated to me they had recently had SEVERAL FICM's come back and had to send them back to the warehouse for replacement [redacted] had a shipping label sent to me and I returned the FAULTY partAfter some thought, I decided to have my original FICM sent back ( core charge) and wanted a refundA manager at SD agreed to send my original FICM back and they would test their faulty part, after, I would be issued a refundI received a call today, that they had tested their faulty FICM and found no fault with itThey would send a new one out to meI told SD I did not want their FAULTY parts I wanted my money backSD stated they did not do that
This company will threaten small business owners with legal action for using the color blue in their parts The reality is that Sinister sells cheap Chinese garbage at an insane markup Stat away from this junk
I am rejecting this response because: This is not accurate, I purchased the Turbo through [redacted] not the company website, if you call this company and get placed on hold, you will hear a recorded message stating that Sinister Diesel stands behind everything they sell! I guess this only means until you have an issue with an item they sell! This turbo is supplied to Sinister Diesel by [redacted] and [redacted] warranties it!! To restate, I was promised a refund by s CEO there! No conditions, I emails to confirm this, along with pics of the condition of the TurboI sent this all to the company and was promised a refundThis turned out to a misdirection on the companies part, the RMA they speak of was not even issued for the Turbo, but second part I purchased from them, a Fuel Sum kit which I have not received a refund for! So to be clear, I was promised a refund for the Turbo based on it failing, and the RMA was issued for the fuel sum, and I have received neither to dateI have all emails saved from this company to show my side of this to be accurate.My last issue is the mention of my not responding, I did respond to every email, and again I have them saved, the other issues is the return of this defective turbo, I have not received it! Please all I am asking is for this company to stand by what they promised! I spent thousands of dollars with them with the understanding they stand behind what they sell and make a quality product,!
I ordered a simple part: a Chevrolet emblem for the hood of my car (got in a fender bender, had minor damage)I also ordered a grill the same day, which promptly arrived a week later The emblem ordered from Sinister, however, has still not arrived (I placed the order in August, 2016)After contacting the customer service department on several occasions, I was informed that my order was shipped to the wrong addressThen nothingFive months later, and I have not received a replacement part or a refund I am extremely dissatisfied with this transaction, and the fact that I have been driving a car with a damaged front-end for months nowI just want to fix my car!
Stay far, far away from Sinister Diesel!!! I have had nothing but problems with their parts
Had to email twice and call after no reply to even get a tracking number sent to me they sent a linked tracking number which was not visible to me on their site, had to call the manufacturer from where the part is actually coming from to get the tracking number today When I ordered this part last Wednesday the sales person told me that if I ordered it on this day that it should be here to me at my house by the latest on Tuesday of this week in which I still have not received my orderI had to call the manufacturer from where the part is coming from to get legit information about where my part is they proceeded to tell me that they have not shipped my part yet and they are shipping it tonight as I’m writing this review and I will not get the part until the first of next weekI was also told several times that standard shipping would be to business days to get to me which was fine at the time I placed the order because he made me believe that I would have this part and ready to work on my truck the first of this weekHad I known then what I know now last week when I ordered this part I would have gladly paid the extra fee for faster shipping so I can have this part on timeI also argue at the fact that if this company would have put my part on the truck or told the manufacturer to last week when I ordered this I would’ve already received it by now and I would not be making a bad review for no company right nowIt is a very big inconvenience to me when my mechanic already has the parts that he ordered he ordered his half of the parts after I ordered this part and he’s already received his parts and I am still waiting on mine I also argue at the fact that if this company would have put my part on the truck last week when I ordered this I would’ve already received it by now and I would not be making a bad review for no company right nowIt is a very big inconvenience to me when my mechanic already has the parts that he ordered, he ordered his half of the parts after I ordered this part and he’s already received his order from a different company and I am still waiting on my ONE part to come in so that he can START to fix the transmission in my daily driver vehicle Thanks to this big inconvenience this has put me out another whole week before my truck will ever be finished or even worked on for that matter because he cannot finish the job without the flexplateI will not make further purchases from this company I will start to go directly to the manufactures of the parts that I need and I will not refer any of my friends or family that drive diesels to order parts from this company at allDiesel parts are expensive so I hope they take that into consideration when they start to lose business on the more valuable salesI also hope that someone from the Revdex.com can go to them and tell them what they need to fix how they need to fix it and stop lying to their customers When they are simply asked a simple question that deserves the truth to be toldIf the sales person did not know that it would take this long for this item to ship he should not have told me and had been so confident that I would have received this part by nowI am an unhappy customer with a very unhappy review and I hope this does not happen to anyone elseI will be taking my business elsewhere from now on and so will my friends and family that also drive diesel trucksThanks
This company will threaten small business owners with legal action for using the color blue in their parts The reality is that Sinister sells cheap Chinese garbage at an insane markup Stat away from this junk
I bought a FICM from Sinister dieselIt was shipped to me and when installed in my truck the part did not workI contacted SD to send it backThe warranty representative, [redacted] , stated to me they had recently had SEVERAL FICM's come back and had to send them back to the warehouse for replacement [redacted] had a shipping label sent to me and I returned the FAULTY partAfter some thought, I decided to have my original FICM sent back ( core charge) and wanted a refundA manager at SD agreed to send my original FICM back and they would test their faulty part, after, I would be issued a refundI received a call today, that they had tested their faulty FICM and found no fault with itThey would send a new one out to meI told SD I did not want their FAULTY parts I wanted my money backSD stated they did not do that
This company will threaten small business owners with legal action for using the color blue in their parts The reality is that Sinister sells cheap Chinese garbage at an insane markup Stat away from this junk
I am rejecting this response because: This is not accurate, I purchased the Turbo through [redacted] not the company website, if you call this company and get placed on hold, you will hear a recorded message stating that Sinister Diesel stands behind everything they sell! I guess this only means until you have an issue with an item they sell! This turbo is supplied to Sinister Diesel by [redacted] and [redacted] warranties it!! To restate, I was promised a refund by s CEO there! No conditions, I emails to confirm this, along with pics of the condition of the TurboI sent this all to the company and was promised a refundThis turned out to a misdirection on the companies part, the RMA they speak of was not even issued for the Turbo, but second part I purchased from them, a Fuel Sum kit which I have not received a refund for! So to be clear, I was promised a refund for the Turbo based on it failing, and the RMA was issued for the fuel sum, and I have received neither to dateI have all emails saved from this company to show my side of this to be accurate.My last issue is the mention of my not responding, I did respond to every email, and again I have them saved, the other issues is the return of this defective turbo, I have not received it! Please all I am asking is for this company to stand by what they promised! I spent thousands of dollars with them with the understanding they stand behind what they sell and make a quality product,!
Poor business practices, lack of customer service, poorly designed original parts, falsified reviews on Google, terrible all around company