Sir Walter Chevrolet Company

Credit ran Excessive,12 hard inquires and NO car.went here to try and trade in my car for a small suv. I worked with [redacted] he was a nice sales men. they couldn't approve me for the suv so we tried for a new car we weren't approved for either we left with 12 HARD INQUIRES on my CREDIT REPORT. theirs no way to fix in my controll so I want the dealer ship to make good of a sour situation Desired SettlementI would like the inquires removed if possible or someone to compensate me for my loss. the dealer didn't gain or lose I didn't gain but I did loose Business Response Thank you for bringing this to our attention. Our credit history and compliance records (securely stored digitally and done through a third party to Sir Walter Chevrolet for data integrity) indicate that this customer was at Sir Walter Chevrolet on 12/05/2014 to try and get approved on a new 2015 [redacted]. According to our records, this customer signed a credit bureau authorization form, giving Sir Walter Chevrolet permission to pull credit in the hopes of receiving financing for a new vehicle. Our records indicate that this customer's credit was pulled only once at Sir Walter Chevrolet on 12/05/2014 at 11:51 AM, and subsequently sent to 4 banks for approval (simultaneously) at 12:50 PM the same day. This is not an action that would (solely) damage a customer's credit score. In addition, our records indicate that this customer's credit was pulled on 08/18/2014 twice by other local automotive dealerships (prior to visiting Sir Walter Chevrolet). Sir Walter Chevrolet has strict policies in place, such as the credit bureau authorization form and the customer credit application privacy notice, to protect our customers data and their credit. While Sir Walter Chevrolet was certainly not responsible for 12 hard inquiries, we will be more than happy to share the aforementioned credit history record with the customer to show them what actually was done at Sir Walter Chevrolet in terms of credit activity.

took my car in for ignition recall. manufacture car alarm prevents car from starting from time to time after recall was performed. took car in for ignition recall on [redacted]. had to wait 4 months for part. After part was replaced car has been stalling randomly and "service vehicle" indicator comes on. informed car dealer of problem and was told it was my personal alarm system. Had the my alarm removed and continue to have the problem. Told car dealership its the alarm system that came with the car and they're telling me I have to bring the car in when this problem exists. Cant do that if the car doesn't start. Also cant bring the car in when they are closed. This problem usually happens when I'm going to work in the evening or on the weekends after their closing hours. Contacted GM parent company and car dealership expressed to them they wish to NOT service me any longer. They also expressed that to the GM parent company that my car is 11 years old. My car never had this problem before I took it to them for the recall so its obvious its something they did. My car only has 115,000 miles on it and was running perfectly fine before I took it in for the recall. I took my car in for my safety and now I have a car that is not reliable due it this dealership. Just want my car fixed at no cost to me. Been having this problem since 10/2014 to present. Desired SettlementI want them to look into why all of the sudden I'm having this problem. Its obvious that when the ignition switch was replaced, something was done to cause this problem. just want my car to be fixed without giving me the run around.Business Response We would be happy to check it out for free, If the problem is anything to do with the recall there will be no charge, If it is something else, then the customer will be responsible for the repairs.

Took vehicle to Sir Walter 9/10 4 times after that for almost 2 months for same repair. Paid $1000. Took to another mechanic for repar. Want refund.On 9/10 took vehicle for repair of a sensor. Was told on 9/12 vehicle was ready for pickup. Leaving bay with truck and sensor broke again. Turned around and took vehicle back. They said they would fix it. Picked up again on 9/16 that truck was ready. On 9/17 they delivered a loaner and picked up truck again noise and light came back on. Picked up 9/29 as repaired . Returned 10/8 and 10/17 . Sir Walter never repaired and kept lieing about it. They said we would need to spend another $2,446.32?for them to see what was wrong but no guarantee this would fix the problem. We picked up end of October around 10/22 still not repaired. Took to another mechanic where repair was completed within 48 hours cheaper and is stiil working properly. We returned to Sir Walter and requested a refund because they never fixed the problem. They refused and refuse to give us ** area Tech. Our assement is that they did not know how to repair or was just trying to get us to purchase a new car. I advised we could not afford at this time. Our vehicle was [redacted] vinno:[redacted]. We paid with [redacted] card $999.61 on 9/12 /2014 and [redacted] card $81.00 10/11/2014. We have filed complaint with NC Div. of Motor Vehicle and sending written complaint to **. I have documents showing the info written above. Spoke with [redacted] Manager and [redacted] Gen Manager no satisfaction and showed no concern for such awful service. We recognize that our vehicle was older, this is why we're were patient with them trying to repair it. but also we know that our vehicles were all kept up with their service repair dates and whatever was needed to keep them in good shape. At some point we realized they were lieing and just not doing anything to repair. I even asked for a more experienced mechanic to take a look. They said they had the most experienced working on it. After taking it to another mechanic who fixed the repairs first try in 2 days and no problem since it confirmed our suspecions.Desired SettlementWe paid a total of $1,080.61 which included $48.51 for oil change. We would like a refund of $1,080.61 minus the oil change amount.Business Response The customer brought a [redacted] in with a concern of his ABS light coming on and going off intermittently. We checked out the vehicle for this concern and found it had a code for the left front speed sensor. The sensor is part of the hub assembly. We replaced the left front hub and bearing assembly including the ABS sensor. The customer's ABS light reappeared and had the same code. We replaced the same unit under the [redacted] Parts Warranty. We test drove vehicle and the light did not reappear. A bulletin from [redacted] states that if the ABS light reappears after replacing the left front hub and sensor, even though it may indicate the left front wheel sensor, you then move to the right front wheel and replace that one. If it reappears again, you move to the right rear wheel until all four have been replaced. We informed the customer of this and suggested that due to the potential cost of these repairs we suggested that their money would be better spent towards another vehicle. It was just a suggestion, considering the age and condition of the car. The customer can certainly continue if they wish. The customer brought the vehicle in again with the ABS light on. The code indicated the right front speed sensor. We found a broken wire at the right front speed sensor and repaired the wiring. The customer brought the car in again with the ABS light on. The code indicated the left front speed sensor again. We reviewed the [redacted] document with the customer explaining the tremendous potential expense if we continue replacing the sensors. The customer requested that we replace the left front speed sensor again. We replaced the left front speed sensor again under the ** Parts Warranty. The customer called us later and informed us that he had taken his vehicle to an independent shop and had them replace the left front speed sensor and wanted us to pay the bill. We explained to the customer that, unfortunately, the ** Parts Warranty does not work that way. The work is only guaranteed if it is performed in our shop. At all times our communication with this customer was very polite. We apologize for any misunderstanding and additional expense the customer may have incurred. However, we were simply following ** repair procedures and tried to warn the customer of the expense of chasing this repair per the written procedure.Consumer Response Again Sir Walter Chevrolet is stretching the truth and yes politely. When we took our [redacted] into Sir Walter for repair the ABS Sensor was coming on intermittently. When we were told it was repaired we picked up first time and before we left parking lot the sensor made a loud noise and light came on again and stayed on. We returned vehicle back to Sir Walter within 5 minutes after we picked it up and told them what happened. We left vehicle again and repeated that for times because sensor was never repaired. Sir Walter suggested we purchase a new vehicle advised we could not afford it. They told us that ** advised that they repair each sensor because they could not get it right. We have a copy of that recommendation from ** but their is no mention in that recommendation of the $2,400 that they said we would need to pay for that process and also they told us there was no guarantee that this would repair the problem. If this was a repair under the ** Warranty why were we required to pay all this money out of pocket and asked to pay even more with no expectations that the repair would be completed. There is no way that we asked Sir Walter to refund us the money we paid to the other Auto Dealer that repaired the truck for the first time it worked on the vehicle and for less money. We believe that Sir Walter should refund us the money we paid to them for a repair that was never made. It is obvious that this dealership had no intentions of repairing our vehicle did not and if they had driven the auto they would have recognized the repair was still not made. This service is not acceptable and our money should be refunded to us. We don't want a new car .Final Business Response We will be happy to reimburse the amount requested by the customer.

Had bad service parts where not correctly installed had promblems tech don't know what they're doing damage done to my vechileHad new engine put in then had smoke coming out of tail pipe said was fixed took it on 2/2/15 pick up on 3/12/15 they charged me for fuel pump, intake caskets then took it back because was still having smoke coming out of tail pipe took it back on 3/16/15 for them to fix promblem then they charged me for a radiator cause it was leaking also purchased tires, windsheild blades so would pass inspection but then they called me to rell me the transmission was bad and wanted to know if I wanted them to fix I said no because it wasn't broke when I took it the frist time paid 3,161.59 [redacted]/1 account number I paid by a check frist time then I went back and picked it up on 3/20/15 and paid 550.00 for the tires, radiator windsheild blades all that I need to get to pass inspection they also changed the oil now the're saying transmission is bad after they drove it the second time the frist time no promblems I took it to [redacted] the frist time then when I had it towed back I left it with [redacted]/1account number paid cash I feel taking advantage of just because I'm a female and they broke the transmission on purpose by not installing new oil the service engine light is now on and wasn't when I took it in for service also did not pass inspection after purchasing the item necessary they also charged me 2 weeks of storage when in fact was not ready had to pay to have it towed backDesired SettlementTo accept the respondibilty to fix the transmission as well as the service engine light being onBusiness Response The customer had vehicle towed into our dealership on 2-2-15 stating that they had replaced the engine at a small shop and that it would not run. They informed us that they had bought the engine from another dealership and that the small shop that installed it could not get it running. Upon inspection of the engine we found the battery missing, distributor loose and not bolted down, distributor cap, rotor, and spark plug wires installed incorrectly, timing set wrong, and power steering pump hose not installed. The customer gave us ok to repair these items, We then went to fill up radiator with coolant and found that it was leaking, We started vehicle at that point found that the intake manifold gaskets were installed upside down allowing coolant to leak into cylinders causing it to smoke. Customer ok to replace intake manifold gaskets but declined radiator. The vehicle was done on 2-19-15. The customer was informed that it was done on that date, The customer was charged storage fee of $220.00 because the vehicle was not picked up until 3-12-15. On 3-16-15 on RO# [redacted] the vehicle was towed in for smoking. We drove vehicle and found that smoke was from coolant that had not burned off in cylinders from installation of intake manifold gaskets when other shop installed engine. After driving smoke went away. As a goodwill gesture due to customer being upset we offered to put what the customer paid for tow and storage towards items it needed to pass inspection and for new radiator. The customer agreed and we replaced wiper blades, changed oil, replaced 2 tires and then went to test drive, after driving about 10 miles the transmission stopped pulling. We had the vehicle towed in and contacted the customer, she replied that she had just had the transmission replaced at another shop, I informed her that all we would be able to do would be replace the transmission due to the mileage, "211,033", but that it should still be under warranty from the shop who just replaced it, she agreed and had it towed out of shop to whom the transmission had been replaced at. Sir Walter Chevrolet has not done any repairs to the transmission at any point, and all work that we have done except the items for NC inspection were fixing items done at other shops.Consumer Response Yes I paid for parts for the vechile to pass inspection but in fact did not pass inspection and my check engine was on when I pick up was not on when I dropped off the first or second time the only difference they did was change the oil they drove it the first time need to know why having new promblem feel like I feel like they're scamming me to spend more moneyFinal Business Response The customers check for the repairs has come back from the bank for insufficient funds. At no point have we worked on the customers transmission, and the customer stated that she had just had the transmission replaced at another shop and was taking it back to them. As far as the check engine light, until the customer repairs the transmission we would be unable to check this out. At this point we have done $3,000.00 of repairs to take care of problems from work at other shops, we took care of over $500.00 of customers 2nd bill as a goodwill gesture. And we have not received payment due to the customers check being returned for insufficient funds. We don't feel at this point that we owe the customer any funds.

Issue with product within 60 days of purchase; dealership will not provide any assistance in resolving issue in spite of very recently purchased truckI purchased a 2013 Silverado from Sir Walter Chevorlet within the last 60 days. I also purchased this as a GM certified vehicle.1. GM Certified means that all services should have been checked and completed on the vehicle. The rear diff. had never been serviced in spite of factory recommendation (per this dealership's service department) was that it be serviced at the $50000 mile interval. Dealership would not pay for this service.2. Within 60 days of owning the vehicle, my dashboard cracked. Dealership informed me that this was not covered even though GM certified vehicles are covered under a 12 month / 12k mile bumper to bumper warranty. Was informed that dashboards are "wear and tear" items.I am requesting a check for the amount of the rear differential service. I am also requesting the dealer fix my cracked dashboard given that this is a XXXX - XXXX bill due to something on the vehicle that broke within 60 days of ownership. While they claim this is a wear and tear item, I have not done anything to the dashboard while driving the vehicle 4k miles since my purchase. Their is nothing I could have done that caused it to crack. I am very disappointed that GM does not cover this under the 12 month / 12k mile certification.Desired SettlementRefund cost of rear differential serviceReplace cracked dashboardBusiness Response Contact Name and Title: [redacted]Contact Phone: XXXXXXXXXXContact Email: [redacted]@sirwalter.comSir Walter Chevrolet talked to the customer via phone this afternoon (7/25/16) and believe that we have this situation handled to the customer's satisfaction.Consumer Response Company contacted me and I consider this issue resolved given both parties follow through on terms agreed uponFinal Business Response As stated above by the customer, this case can be closed as resolved.Thank you.Sir Walter Chevrolet