I am rejecting this response because:
The work could not be completed today due to weather is true. However, this work could have been completed at camping world inside a heated repair shop anytime between 11-20-2017 and 3-10-2018 and this would not have been a issue. The fact remains it has taken a excessive amount of time for repairs to be completed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
We followed up with the customer on 8/29/16 and had the opportunity to review his concern. The main concern was that the power steering pump had broken from its mounts and fell off. Although we do appreciate the seriousness of this there are procedures that we must follow when dealing...
with warranty situations on new units. We explained to the customer that this issue was considered a chassis issue and would of needed to be reviewed and fixed by a Ford dealer who is an authorized ford warranty service facility which we are not. The customer felt that as we sold it we are responsible to have caught this issue prior to it occurring and after it occurring we are responsible for fixing it. Although we understand his frustration and wish to help him through the process, we still have to follow the warranty process. For this, it needed to go to a Ford dealer. We were not refusing to fix his issues. From our understanding, he paid out of pocket to fix. We are reaching out to customer to get a copy of the invoice so we can get with Ford to see if they will assist in helping the customer with these costs.
Initial Business Response /* (1000, 5, 2016/04/26) */
Although the customer notes that we do not have a signed contract on file, we do have one. If requested, we can provide. However, out of customer goodwill, we will be refunding the deposit shortly. Customer has been made aware.
Initial...
Consumer Rebuttal /* (2000, 7, 2016/04/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
All I wanted was the unit that I was attempting to purchase. I only wanted my money back after they damaged it. I'll take my money and move on without any further contact with them.
I am rejecting this response because:
The work could not be completed today due to weather is true. However, this work could have been completed at camping world inside a heated repair shop anytime between 11-20-2017 and 3-10-2018 and this would not have been a issue. The fact remains it has taken a excessive amount of time for repairs to be completed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
We followed up with the customer on 8/29/16 and had the opportunity to review his concern. The main concern was that the power steering pump had broken from its mounts and fell off. Although we do appreciate the seriousness of this there are procedures that we must follow when dealing...
with warranty situations on new units. We explained to the customer that this issue was considered a chassis issue and would of needed to be reviewed and fixed by a Ford dealer who is an authorized ford warranty service facility which we are not. The customer felt that as we sold it we are responsible to have caught this issue prior to it occurring and after it occurring we are responsible for fixing it. Although we understand his frustration and wish to help him through the process, we still have to follow the warranty process. For this, it needed to go to a Ford dealer. We were not refusing to fix his issues. From our understanding, he paid out of pocket to fix. We are reaching out to customer to get a copy of the invoice so we can get with Ford to see if they will assist in helping the customer with these costs.
Initial Business Response /* (1000, 5, 2016/04/26) */
Although the customer notes that we do not have a signed contract on file, we do have one. If requested, we can provide. However, out of customer goodwill, we will be refunding the deposit shortly. Customer has been made aware.
Initial...
Consumer Rebuttal /* (2000, 7, 2016/04/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
All I wanted was the unit that I was attempting to purchase. I only wanted my money back after they damaged it. I'll take my money and move on without any further contact with them.