SIS VA, Inc

Dear Revdex.com,We received a response back from SIS VA, INC via your intranet. We responded to their "story" (literal lies) Did you not receive the written correspondence between the two arbitrators? We would much appreciate a follon our correspondence. Thank you,** ***###-###-#### phone

To whom concernHello, this is Lee from SIS WA INC.For customer's name Kathryn S M***, we received the work order on Feband went out on Feb10th to diagnose the unitAfter diagnose the unit, we found a defected drain pump hoseSo we ordered the parts on Feb 11th because we need to get an
agreement on the cost of the partWhen we ordered the parts we informed customer that it will takes about to business day to get the partWe received the part on Feb 13th in the afternoonBy the time we received the part, Mondays feb16th) schedule is bookedWe called customer to set up the appointment for Feb 17th but no one answer so we left message that we will visit on Feb 17thHowever, when our technician called on that day to visit, no one answered the callMoreover, there was bad snow storming on that day as wellSo the technician moved on to next customerCustomer called in later and complains that we didn't comeWe couldn't go back because of the bad weatherAlso many customer rescheduled from Feb 17th to 18thSo we had to reschedule this customer to 19thSo we went out on 19th and complete the jobWe don't understand that why customer complains aboutWe were lucky enough that we got part early because it usually to business daysIf the part came in 5th day which would be Feb 19th.If you have any other questions, please let us knowSIS WA INC###-###-####

4/3/15Dear Revdex.com,We are SIS WA INC, the repair company that provided the service for the dryer that belonged to *** ***We have been notified by Revdex.com recently that *** *** had filed a complaint on April 3rdWe want to provide the explanations regarding this case.Summary of the
services provided:1st repair (requested came to SIS from *** on March 18th):03/19/16: SIS left message03/20/11: customer verified problems on the unit and SIS informed customer that SIS will order parts03/23/15: SIS left message to inform customer that technician will be out into the Germantown area on March 24th in the afternoon, where the customer resides, and he will call customer to see if she will be available for service03/24/15: SIS called customer and rescheduled/confirmed the appointment for March 25th afternoon // customer missed the appointment on March 24th03/25/16: Technician update (after the service); "diagnosed unit before I ran itDidn't sound like the motor to meBut I replaced motor and fan anywayNew motor was defective doesn't workI notice that of the rollers was making a funny clicking sound so I replaced the roller that was making noiseI had to put back old motorBut after replacing all parts and ran the unit the noise was goneIt was only bad rollerNew motor is still defective but unit was fixedCustomer was happy" // customer signed the paper/receipt copy to acknowledge that the unit was fixed and that customer was satisfied // Defective parts found: fan (***: ***) and supports (part; ***-***)2nd repair (requested came to SIS from *** on March 31st):03/31/15:SIS called customer, and customer confirmed the appointment on April 1st afternoon for a diagnosis04/01/10:SIS left message to cancel the appointment on April 1st // technician sick // left message toreschedule04/02/14:SIS left message to inform customer that technician will be out into the Germantown area on April 3rd in the afternoon, where the customer resides, and he will call customer to see if she will be available for service04/03/13:technician contacted customer but customer stated that she will decline the service if technician did not have any parts // appointment for diagnosis cancelled //SIS informed customer that SIS will order parts04/06/17:SIS left message to inform customer that technician will be out into the Germantown area on April 7th in the afternoon, where the customer resides, and he will call customer to see if she will be available for service04/07/13:Technician update (after the service): "replaced motorUnit worked fineCustomer washappy." // customer signed the paper/receipt copy to acknowledge that the unit was fixed and that customer was satisfied // defective parts found: motor (***-***)Our records contradict much of *** ***' claims/complaints.Customer complained that technician brought out a replacement motor that did not work and put back a faulty motor (part originally in the unit)The motor originally in the unit was not faulty, but the technician brought out a new one to replace it anywaysCustomer was upset that the new part did not work, but that part did not need to be replacedThe technician just made a generous offer to do soSIS technicians always test/run the unit before leaving customers’ homesOur technician tested the unit to show that the unit is working fine, and (as you see on our record from March 25th) customer acknowledged that her unit is fixed by signing the paper/receiptHer unit started to have motor issues only much after the technician left since her second service request came to us on March 31st*** service requests for re-service typically comes within a day.Our record from March 25th also contradicts her claim stating that the unit stopped working after minutes.Customer complained that she waited and the technician never showed upShe stated that she called SIS and SIS informed customer that she was scheduled for a different timeOur records contradict her claim, because it showed that technician was always there (except on one occasion when he was sick)Our records show that SIS always informed customer (directly or by message) to let her know of exact day and shift when the technician will dispatchSIS sometimes had to leave message to confirm the appointment because it was difficult to reach the customer, and *** required SIS to finish the repair within a given period.Customer complained that technician called her on the day of service (referring to April 3rd) and stated that there is no point of going because he needs to order the part firstOur record contradicts *** ***’ claim because SIS scheduled to send the technician back out to Germantown for diagnosis (which is necessary for all re-services)As you see on our records, the customer declined diagnosis on the day of service and informed technician not to come without any parts.On April 3rd, she filed a complaint to Revdex.com while she abruptly cancelled the appointmentShe never informed us of any problems or issues she felt she had at the time of serviceIt was very difficult on our part to even contact her on many occasionsAlso, for both repairs, she signed the paper/receipt to acknowledge that the unit is fixed

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
First work order started 7/27/17, After the first diagnostic, you agreed to the price and replacement for your door latch on 8/10/Parthas been replaced - job completed on 8/21/17.The unit did not work on 8/after the repair was completedI called several times and the phone was busyI finally got someone on the phone on 9/11. On 9/11/17, second work order was created, which was days from the previous completion dateWe warranty our work up to calendar days as long as the issue is related to the previous repairWe have honored that warranty and dispatched the technicianUpon visit, technician did not find any issues with the unitprocess for us is to charge the customer's account if no issue is found, but as a courtesy, we did not charge your account.Upon visit, the technician told my boyfriend that the dishwasher was working and the continued issue was because I was slamming the door shut. On 9/19/17, third work order was created and technician was dispatched once moreNo different to last time, technician's findings were the same and unit was working correctlyAgain, as a courtesy, your account was not charged for the technician's visit.Again, it took several days to get through to someoneI would not have called had the dishwasher been working correctlyThe technician took the door apart and it worked for several weeks after his workHowever, the problem persisted and again stopped workingI was finally able to get through to an actual person after the day work guarantee and told that it was past the days.Repeated messages to get someone to return my phone calls were left unansweredThe dishwasher continues not to work for the exact reasons reported on 7/27/in that the door will not stay latchedI have been charged for diagnosis, labor and parts
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: see below
Regards,
*** ***
Thank you for your feedback and commentsUpon reviewing your work order history, this is what we found:First work order started 7/27/After the first diagnostic, you agreed to the price and replacement for your door latch on 8/10/Part has been replaced - job completed on 8/21/17.[CUSTOMER RESPONSE]: The unit did not work on 8/after the repair was completedcalled several times and the phone was busy.finally got someone on the phone on 9/11.[OUR SECOND RESPONSE]: The time frame between the two dates is calendar daysapologize if you had difficult time reaching out to usHowever, it is the consumers responsibility and effort to reach out to us, in a timely manner, to report any issues after the technicians visitUnfortunately, it is difficult to account the possibility you were unable to get a hold of us within calendar days.Customer 2nd Response: I called 2-times a day 8/21- 9/before getting someone to pick upI would determine that to be a significant effort and therefore poor service on your part to have people available to answer your phone during business hours. (On 9/11/17, second work order was created, which was days from the previous completion dateWe warranty our work up to calendar days as long as the issue is related to the previous repair.We have honored that warranty and dispatched the technicianUpon visit, technician did not find any issues with the unitprocess for us is to charge the customer's account if no issue is found, but as a courtesy, we did not charge your account.[CUSTOMER RESPONSE]: Upon visit, the technician told my boyfriend that the dishwasher was working and the continued issue was because I was slamming the door shut.[OUR SECOND RESPONSE]: As you mentioned on your response, if the technicians findings concluded that the unit was working correctly and if the determination was due to door being shut forcibly, then there is nothing we could adjust to accommodate the consumers' way of using the applianceWe cannot after the design of the product to match how each and every consumers use the applianceIf the issue was brought upon by how the product is being utilized, that would be outside of our control.Customer second response: The technician that came after the 9/work order determined that the unit was not fixed properly and was not a result of the unit supposedly being slammedHe determined that the previous repair was not done in full. On 9/19/17, third work order was created and technician was dispatched once moreNo different to last time, technician's findings were the same and unit was working correctlyAgain, as a Courtesy, your account was not charged for the technician's visit.As a consumer holding our warranty for calendar days, we try our best to accommodate your needs as best as we canUnfortunately, We do not have control over how customers use the appliance to how quickly they call us back if there are any issues with the services renderedWe are sorry to hear that you are unpleased with the warranty terms of the repairHowever, seeing the claim has been submitted back in November, this would put you over a month past your warranty time frameUnfortunately, your request for refund for the payment submitted so far, could not be honored at this time as your warranty time frame has significantly passed.[CONSUMER RESPONSE]: Again, it took several days to get through to someone, would not have called had the dishwasher been working correctlyThe technician took the door apart and it worked for several weeks after his workHowever, the problem persisted and again stopped workingwas finally able to get through to an actual person after the day work guarantee and told that it was past the daysRepeated messages to get someone to return my phone calls were left unansweredThe dishwasher continued not to work for the exact reasons reported on 7/27/in that the door will not stay latchedI have been charged for diagnosis, labor and parts.[OUR SECOND RESPONSE]: To first address and clarifyIt is a day "warranty" for our services rendered, different to your understanding of "guarantee." We did confirm the initial issue was for the door latching - reported back or 7/27/However as you mentioned, the issue was addressed and did function correctly for several weeks, Like our response on number 2, "if the determination was due to door being shut forcibly, then there is nothing we could adjust to accommodate the consumers' way of using the applianceWe cannot alter the design of the product to match how each and every consumers use the applianceif the issue is brought upon by how the product is being utilized, that would be outside of our control."Customer second response: Warranty for services renderedServices rendered were poor customer services, several misdiagnosis, conflicting stories as to why the problem was occurring and multiple trip with the end result the same as before I hired youI paid you to diagnose the problem and fix it, both of which you said could be done when the initial repair man came out- as stated by him a broken latch (not supposedly slamming)The unit was continuing to not work for the exact reasons initially reported with your repair man stating directly that this issue was not a result of being supposedly shut forcefully, then this is your responsibility to make right AND to have employees answering the phone and return customer phone calls within the day warranty periodI have been timely with contacting you

We received a notice from Revdex.com that unit is still not working properlyCustomer complained that we could not help him out after the service.This service started in February 9th, We went out there and finished the repair on March 16thWe informed the customer that the fee he
paid for the labor/diagnosis covers up to daysThe customer agreed to the termsHowever, when the customer called back, it was after that 30-days periodIf the customer had any issues right after the service, he had his time and opportunity to call us backThe problem he is complaining about, which was not even clarified, appeared much after the dishwasher was fixedCustomer stated that he was content with the service on March 16th and he signed the paper, acknowledging that repair has been successfully completed.The customer is demanding a free service after the 30-day period endedWe clarified to the customer that there will be additional fees for going back out there multiple timesThe service fees that the customer paid rightfully went to our technician who worked at his home for a period of time

Hello, to whom concern
We are ordering parts from *** according to the diagramOn the diagram, the part that we ordered at the first time should come whole assembly but it came just caseSo we had to order all the parts piece by pieceUnfortunatly one of the part got back orderWe are sorry
that we had to reschedule the customer several times because of the our miscommunicationWe will training out staffs more be professional to reduce this kind of mistake

Run the opposite direction from SIS, a company contracted by both Lowes and Homedepot to make appliance repairs.They cancel and change appointments arranged by Lowes, they are rude, don't answer the phone and don't have an answering machine to leave a message. It is completely ridiculous that a company like Lowes, given all of the negative complaints about SIS would continue to use SIS as a service provider. Why buy a warranty if it is going to take 3 weeks to get a sensor in an oven replaced? Is it reasonable to wait 3 weeks for a simple repair? Take your business someplace else when buying appliances - Lowes doesn't care about providing timely reasonable service and its quite obvious by reading through all the complaints on all the different sites that SIS doesn't care about providing service either. If you need help getting compensation for your cost, time and damages print out all the negative rating complaints SIS and Lowes on the internet about warranty issues and take them to small claims court.

Dear Customer,Thank you for your feedback and comments. Upon reviewing your work order history, this is what we found:1. First work order started 7/27/17, After the first diagnostic, you agreed to the price and replacement for your door latch on 8/10/17. Parthas been replaced - job completed on...

8/21/17.2. On 9/11/17, second work order was created, which was 21 days from the previous completion date. We warranty our work up to 30 calendar days as long as the issue is related to the previous repair. We have honored that warranty and dispatched the technician. Upon visit, technician did not find any issues with the unit. Normal process for us is to charge the customer's account if no issue is found, but as a courtesy, we did not charge your account.3. On 9/19/17, third work order was created and technician was dispatched once more. No different to last time, technician's findings were the same and unit was working correctly. Again, as a courtesy, your account was not charged for the technician's visit.As a consumer holding our warranty for 30 calendar days, we try our best to accommodate your needs as best as we can. Unfortunately, we do not have control over how customers use the appliance to how quickly they call us back if there are any issues with the services rendered. We are sorry to hear that you are unpleased with the warranty terms of the repair. However, seeing the claim has beensubmitted back in November, this would put you over a month past your warranty time frame. Unfortunately, your request for refundfor the payment submitted so far, could not be honored at this time as your warranty time frame has significantly passed.

DEAR CUSTOMER,We strive our best to complete any service repairs as soon as possible. There is no beneficiary factors todelay for all parties. Unfortunately, some repairs are more complex than others and they requires areadditional parts and visits to ensure the completion of the repair. We visited...

several times to fix yourunit and seems to be fixed until the customer made a new service ticket 2 weeks after we installedparts. After our technician replaced parts for 2nd service ticket, he couldn't get any solution because hethought he replaced all the parts that related to symptom your unit has. SO we tried to send out othertechnician to get 2nd opinion for your unit but since customer leaves in military base, all visitors requiredto show 2 ID to enter the base, but he had only driver's license. The technician tried to get his passportbut he found out the passport has been expired. So had only one option to get in was customer has tocome out and escort our tech to go in but unfortunately, customer wasn't able to do that. So reportedto the customer's extend warranty company to transfer to other service center who is authorized byMaytag, And the representative of the extend warranty company said she will look for other servicecenter to it was Jan 22nd. if you had bad experience, we will try harder to make better customersatisfaction. However, if customer is looking for the replacement, customer has to contact the extendwarranty company and l am sure they will give you better answer than us.Thank. youJustin l.Manager of the company

Written response:Based on the customer information provided, we were able to locate two work orders [redacted]Information shows, customer called us seeking for service and work order [redacted] was created approximately 7/7/17 12:30 P.M. Our Out of Warranty/ Cash on Delivery service calls...

at have standard process and customer was informed of this:Un-refundable flat rate of $150.00 covers technician's diagnostic, dispatch, and basic labor fees additional labor fees may apply depending on required time and work). Part costs are extra or top of the $150.00.Technician was dispatched on 7/10/7 as promised and repair was completed as technician found light switch to be malfunctioning. No parts were replaced for this repair. We received the $150.00 payment by check [redacted] [redacted],Customer called back into our office on 7/12/17 stating the issue still exists. We warranty our work up to 30 calendar days. instead of dispatching the technician, we had the previous technician review the new work order [redacted] to see which parts were needed. Customer was quoted $212.00 for fight switch and main control.  Part was ordered and received by 7/26/17. Customer was contacted änd scheduled for a parts install appointment on 8/2/17. Parts were replaced and found the unit to be working at the time of the visit. Check payment was accepted for parts cost [redacted]Customer emailed us on 8/3/17 stating the unit is still experiencing problems. We attempted to contact the customer and left a voicemail (Approximately 3/3/75:16 P.M. so that we can schedule an appointment for tech to visit the residence to check on this issue. We never heard back from the Customer.The check for parts cost $212.00 [redacted] was returned by the bank because there was a stop payment (Bank Fee $12.00).We can honor our warranty as it is our policy, but now there is an overdue amount of $212,00+ $12.00 = $224.00. This will have to be paid, Customer is within their rights to stop any payments, but they are responsible for this parts payment as they agreed on this parts order and costs involved.Customer's desired settlement for billing adjustment cannot be honored as service has already been performed and parts have been replaced customer still owes). However, we can still honor our warranty for the labor portion of the costs, but if additional parts are needed for the repair, then that would increase the estimate /invoice.If the customer's does not wish to continue with the service and we are offering to honor our part of the warranty, then this is considered to be customer's decision to opt out from the repair. It is within the customer's right to cancel the service at any given time, but they are responsible for the costs up to the point of the cancellation.For customer to be eligible for the warranty, a balance dues will have to be cleared, if customer wishes to take advantage of the warranty, then please mail in your payment per customer statement of the problem, they found our yelp page, so they should know our mailing address). We have made an attempt to contact this customer to honor our portion of the warranty. It looks to be customer's decision to discontinue the service, which in this case refund cannot be approved.

Dear Customer,Thank you for your feedback and comments. Upon reviewing your work order history, this is what we found:1. First work order started 7/27/17. After the first diagnostic, you agreed to the price and replacement for your door latch on 8/10/17. Part has been replaced - job completed on 8/21/17.[CUSTOMER RESPONSE]: The unit did not work on 3/21 after the repair was completed. called several times and the phone was busy.finally got someone on the phone on 9/11.[OUR SECOND RESPONSE]: The time frame between the two dates is 21 calendar days. apologize if you had difficult time reaching out to us. However, it is the consumers responsibility and effort to reach out to us, in a timely manner, to report any issues after the technicians visit. Unfortunately, it is difficult to account the possibility you were unable to get a hold of us within 21 calendar days.2. (On 9/11/17, second work order was created, which was 21 days from the previous completion date. We warranty our work up to 30 calendar days as long as the issue is related to the previous repair. We have honored that warranty and dispatched the technician. Upon visit, technician did not find any issues with the unit. Normal process for us is to charge the customer's account if no issue is found, but as a courtesy, we did not charge your account.[CUSTOMER RESPONSE]: Upon visit, the technician told my boyfriend that the dishwasher was working and the continued issue was because I was slamming the door shut.[OUR SECOND RESPONSE]: As you mentioned on your response, if the technicians findings concluded that the unit was working correctly and if the determination was due to door being shut forcibly, then there is nothing we could adjust to accommodate the consumers' way of using the appliance. We cannot after the design of the product to match how each and every consumers use the appliance. If the issue was brought upon by how the product is being utilized, that would be outside of our control.3. On 9/19/17, third work order was created and technician was dispatched once more. No different to last time, technician's findings were the same and unit was working correctly. Again, as a Courtesy, your account was not charged for the technician's visit.As a consumer holding our warranty for 30 calendar days, we try our best to accommodate your needs as best as we can. Unfortunately, We do not have control over how customers use the appliance to how quickly they call us back if there are any issues with the services rendered. We are sorry to hear that you are unpleased with the warranty terms of the repair. However, seeing the claim has been submitted back in November, this would put you over a month past your warranty time frame. Unfortunately, your request for refund for the payment submitted so far, could not be honored at this time as your warranty time frame has significantly passed.[CONSUMER RESPONSE]: Again, it took several days to get through to someone, would not have called had the dishwasher been working correctly. The technician took the door apart and it worked for several weeks after his work. However, the problem persisted and again stopped working. was finally able to get through to an actual person after the 30 day work guarantee and told that it was past the 30 days. Repeated messages to get someone to return my phone calls were left unanswered. The dishwasher continued not to work for the exact reasons reported on 7/27/2017 in that the door will not stay latched. I have been charged for diagnosis, labor and parts.[OUR SECOND RESPONSE]: To first address and clarify. It is a 30 day "warranty" for our services rendered, different to your understanding of "guarantee." We did confirm the initial issue was for the door latching - reported back or 7/27/17. However as you mentioned, the issue was addressed and did function correctly for several weeks, Like our response on number 2, "... if the determination was due to door being shut forcibly, then there is nothing we could adjust to accommodate the consumers' way of using the appliance. We cannot alter the design of the product to match how each and every consumers use the appliance. if the issue is brought upon by how the product is being utilized, that would be outside of our control."Unfortunately, based on your response and reviewing your case, any type of refund or courtesy could not be granted at this time. Thank you.

Dear Customer, We strive our best to complete any service repairs as soon as possible.  There are no beneficiary factors to delay any repairs for all parties.  Unfortunately, some repairs are more complex than others and they require additional parts and visits to ensure the completion of...

the repair.   Please refer back to your extended warranty company for detailed policy descriptions regarding the "No Lemon" policy. It seems you are misinformed regarding this part of your policy.   Your extended warranty company supplies the parts needed for the repair as they see fit.  Your claim against us regarding our intentions of selling parts on the side is a false claim.  We do not sell parts on the side as we are a repair center, and not a parts distributor. This is a clear assumption and defamation of character with no definite proof.  If parts are not installed at the time of visit, additional parts may be needed or the parts may be defective for proper installation.  As far as your current status of the repair, we have additional parts on order and you will be contacted on parts arrive for parts installation.  If you do not hear from us within 3-5 business days, feel free to reach out to us and we will assist you in any way that we can.

My problems with this company began when I first called Home Depot in September about the issue with my washing machine. Home Depot scheduled my repair window on the following Wednesday from 12-5 pm, and they said they would write a note to try to come during the later half of the time slot. I had to arrange with my father to stay at my apartment at noon, because I was working and couldn't get home until after 2. I left his phone number with the company with instructions that if they tried to reach me and could not, to call him instead.
On Monday, I received a call from the company to confirm the appointment. They informed me that they could not promise that the technician would arrive during the later half of the time slot--he would be there anytime between noon and 5pm. I was a little upset that they hadn't communicated that rule with Home Depot, but chalked it up to a simple miscommunication.
On Wednesday, I missed a call from the technician while I was at work. He left a message with his name and number, but the message was so garbled that I could not understand either. I called the company's main number to confirm that the technician was still coming (since I couldn't tell what he'd said during his message) and they said they would call him to double check and would call me back. I waited over an hour and heard nothing from them, so I finally called them back to find out what was going on. They said they couldn't reach him, but would try again and would call me back soon. I waited even longer without hearing anything, so I called back again. I was informed that the technician had tried to reach me and couldn't, so he had canceled my appointment. I was furious, because I had worked to avoid that exact issue by giving them my dad's phone number as well. I asked them how they were going to fix this problem, since it was a problem on their end, not mine. I asked if they could schedule a make-up appointment on another day sometime after 4pm (since that is the earliest I could get home from work), but they refused to accommodate that, saying it was "not possible." I asked to speak with a supervisor and was told that he would call me the next day.
When I spoke to the supervisor, he set up a make-up appointment for another day between 12-5 pm, but he promised me that the technician would arrive before 2 pm. I was surprised that he offered this, since I had been told earlier that they could not promise specific times within the time slot, but since he was a supervisor, I figured he probably had the authority to do so. I was very grateful for the appointment and again arranged with my dad to come over since I would be at work for the duration of the time slot. I told my dad to call me at work if the technician hadn't arrived by 2:30 pm, so I could call the company and figure out what was going on. Unsurprisingly, they hadn't arrived by 3, so I called the company to ask about it. They were very nasty to me on the phone and continually said that the window extended until 5 pm, so the technician was not late yet. When I explained about the supervisor's promise, they said they would call the technician and see what they could do, which I now understood to be code for "there's nothing we're going to do to solve your problem, please hang up now." Eventually, the technician arrived after 4 pm to look at the machine. He figured out the problem, but said he needed to order a part, so he would call in 5-7 business days when it came in to schedule the next appointment.
While I was waiting, I received several text messages from my land lady asking why they were calling her (when I had specifically told them not to call her, because she was not living in the apartment). I had to explain the situation to her and apologize for the company's inability to follow simple instructions.
When over 7 business days had passed with still no word, I called the company back to find out the status. They said the part was in, so I asked about scheduling an appointment. I again asked for a 4-5 pm time slot, since it was obvious that the technician could arrive after 4 (since that is what had happened last time), and I was again refused, saying it was "not possible" for their system to handle. I asked why and they said they "did not owe me an explanation." I asked to be escalated to a supervisor and they said no one else was available. I then asked to speak to the owner. They said he was not in the building, so I asked for them to give him my number and ask him to call me back. They said they would, but I NEVER heard from him.
I later found out that when the part came in, they had called both my land lady and my dad (NOW they call my dad?!) to schedule the appointment with them. They had purposefully skipped calling my number because they did not want to deal with me. I realize I had been being difficult for them, but that is incredibly unprofessional behavior! I called them back to cancel the appointment because, honestly, I did not trust them and did not want them in my apartment without me being present. I said I would reschedule after I spoke with the owner (which, like I said earlier, NEVER happened).
It is now late November and I haven't heard from them in well over a month. At the end of October, I received an email from Home Depot saying my problem was resolved. That means that, not only did SIS refuse to call me back, they also passed along the word that they had, in fact, resolved my problem! The nerve!
I am posting this review because I hope to save others the heartache and frustration of dealing with this incredibly incompetent company. I don't believe the customer is always right, but I do strongly believe that reputable companies should do everything in their power to fulfill reasonable requests by their customers (or at least explain why they cannot if that's the case), but this company failed to do that in a monumental way.

SIS VA is the worst repair service company that I encountered thus far. They are on the Lowes Advantage Service network. My problem start when we purchased a brand new LG dish washer from Lowes ($900). After it was installed, it leaked water during the test run. We contacted Lowes and Lowes contact SIS VA. Without coming to the house to see what the issue is, they call and asked which side the water was leaking. I told them the left side, so they ordered two seals which took 2 days longer from our original appointment. When the tech showed up, he spent from 9 am to about 2 pm trying to fix the machine. He gave up and wrote still leaking on the order form and left my house without providing any addtional info. So I had to call them to follow up, most of the time you will get a busy tone from the phone. When they finally answer the phone, they informed me that the head tech looked at the pictures the tech took and detemined that we need a new door. They order a new door which took another week. a differnet tech showed up at the house and try to install the new door but was unable to. He pretty much forced the door onto the machine and there are dents from the force. most of the parts from the door were not put back together because he couldn't figure out how. Plus now the machine will not run neither. When I call back to the office, Jay was nice to speak to but he has no authority in the decision process. he informed me that the head tech wants to order the control panel and we need to wait another 4 days. If the control panel will fix the machine then it will be still leaking because that was the original issue. They keep me tellig that the tech need to be on site so they can call LG and deemed the machine irrepairable, until then we can get our money back. This is the same info they gave us during the second repair trip. I can't believe that SIS VA really expects me to continue to wait around to continue to play their game when the tech didn't perform any dignositic test to figure the issue in the first place. It has been over three weeks since we called Lowes and SIS VA sent out a tech to the house. Now, we have the machine in peices in the house and still waiting on parts.

The repairman that arrived to fix my dishwasher spoke minimal English. He started repairing the dishwasher without turning off the electrical supply or water, which he had me do. He made a complete mess of the kitchen. He worked for over 2 hours on the machine. He took the door off the dishwasher and dropped it. He could not understand why I wanted the dishwater put back in place properly (without the insulation sticking out or the top of the under the counter unit showing). He started yelling at me about needing to go home and "teaching" (I struggled to understand him). He only stopped yelling when I picked up the phone (I was going to call his company; he may have thought I was going to call the police). He motioned that there was a pipe or hose and then shook his head negatively. I have no idea what he was trying to say. Once he turned the dishwasher back on the exact same error occurred (blinking lights - high temp and dry) and additionally, I could no longer turn on the high temp (which I was able to do before). He left no receipt but had me sign a piece of paper that said he wasn't responsible for damages. This was the worst experience I have ever had with a repairman.

Review: On 4/18/14 SIS VA, Inc 2 technicians came into my brand new home to repair a washing unit under my extended warranty that I purchased from [redacted]'s well the company while repairing my unit emptied the water out improperly thus cause damage to my ceiling and a leak causing water damage and a ceiling leak and a huge hole in my brand new home now they wont answer the phone and [redacted]'s is not being very knowledgeable about the contractor's.Desired Settlement: I want all damages to my property paid for and fixed by this company immediately.