SIS Va

I don’t even wanna leave 1 star. This company is absolutely fake. Samsung is working with them to fix my dishwasher and it’s the second time I’m waiting 6 hours fro someone to show up and fix it. They are not answering my phone calls and emails.

Written response:Based on the customer information provided, we were able to locate two work orders [redacted] Information shows, customer called us seeking for service and work order [redacted] was created approximately 7/7/12:P.MOur Out of Warranty/ Cash on Delivery service calls at have standard process and customer was informed of this:Un-refundable flat rate of $covers technician's diagnostic, dispatch, and basic labor fees additional labor fees may apply depending on required time and work)Part costs are extra or top of the $150.00.Technician was dispatched on 7/10/as promised and repair was completed as technician found light switch to be malfunctioningNo parts were replaced for this repairWe received the $payment by check [redacted] ***,Customer called back into our office on 7/12/stating the issue still existsWe warranty our work up to calendar daysinstead of dispatching the technician, we had the previous technician review the new work order [redacted] to see which parts were neededCustomer was quoted $for fight switch and main control Part was ordered and received by 7/26/Customer was contacted änd scheduled for a parts install appointment on 8/2/Parts were replaced and found the unit to be working at the time of the visitCheck payment was accepted for parts cost [redacted] Customer emailed us on 8/3/stating the unit is still experiencing problemsWe attempted to contact the customer and left a voicemail (Approximately 3/3/75:P.Mso that we can schedule an appointment for tech to visit the residence to check on this issueWe never heard back from the Customer.The check for parts cost $ [redacted] was returned by the bank because there was a stop payment (Bank Fee $12.00).We can honor our warranty as it is our policy, but now there is an overdue amount of $212,00+ $= $This will have to be paid, Customer is within their rights to stop any payments, but they are responsible for this parts payment as they agreed on this parts order and costs involved.Customer's desired settlement for billing adjustment cannot be honored as service has already been performed and parts have been replaced customer still owes)However, we can still honor our warranty for the labor portion of the costs, but if additional parts are needed for the repair, then that would increase the estimate /invoice.If the customer's does not wish to continue with the service and we are offering to honor our part of the warranty, then this is considered to be customer's decision to opt out from the repairIt is within the customer's right to cancel the service at any given time, but they are responsible for the costs up to the point of the cancellation.For customer to be eligible for the warranty, a balance dues will have to be cleared, if customer wishes to take advantage of the warranty, then please mail in your payment per customer statement of the problem, they found our yelp page, so they should know our mailing address)We have made an attempt to contact this customer to honor our portion of the warrantyIt looks to be customer's decision to discontinue the service, which in this case refund cannot be approved

Dear Customer,Thank you for your feedback and commentsUpon reviewing your work order history, this is what we found:First work order started 7/27/After the first diagnostic, you agreed to the price and replacement for your door latch on 8/10/Part has been replaced - job completed on 8/21/17.[CUSTOMER RESPONSE]: The unit did not work on 3/after the repair was completedcalled several times and the phone was busy.finally got someone on the phone on 9/11.[OUR SECOND RESPONSE]: The time frame between the two dates is calendar daysapologize if you had difficult time reaching out to usHowever, it is the consumers responsibility and effort to reach out to us, in a timely manner, to report any issues after the technicians visitUnfortunately, it is difficult to account the possibility you were unable to get a hold of us within calendar days(On 9/11/17, second work order was created, which was days from the previous completion dateWe warranty our work up to calendar days as long as the issue is related to the previous repairWe have honored that warranty and dispatched the technicianUpon visit, technician did not find any issues with the unitprocess for us is to charge the customer's account if no issue is found, but as a courtesy, we did not charge your account.[CUSTOMER RESPONSE]: Upon visit, the technician told my boyfriend that the dishwasher was working and the continued issue was because I was slamming the door shut.[OUR SECOND RESPONSE]: As you mentioned on your response, if the technicians findings concluded that the unit was working correctly and if the determination was due to door being shut forcibly, then there is nothing we could adjust to accommodate the consumers' way of using the applianceWe cannot after the design of the product to match how each and every consumers use the applianceIf the issue was brought upon by how the product is being utilized, that would be outside of our controlOn 9/19/17, third work order was created and technician was dispatched once moreNo different to last time, technician's findings were the same and unit was working correctlyAgain, as a Courtesy, your account was not charged for the technician's visit.As a consumer holding our warranty for calendar days, we try our best to accommodate your needs as best as we canUnfortunately, We do not have control over how customers use the appliance to how quickly they call us back if there are any issues with the services renderedWe are sorry to hear that you are unpleased with the warranty terms of the repairHowever, seeing the claim has been submitted back in November, this would put you over a month past your warranty time frameUnfortunately, your request for refund for the payment submitted so far, could not be honored at this time as your warranty time frame has significantly passed.[CONSUMER RESPONSE]: Again, it took several days to get through to someone, would not have called had the dishwasher been working correctlyThe technician took the door apart and it worked for several weeks after his workHowever, the problem persisted and again stopped workingwas finally able to get through to an actual person after the day work guarantee and told that it was past the daysRepeated messages to get someone to return my phone calls were left unansweredThe dishwasher continued not to work for the exact reasons reported on 7/27/in that the door will not stay latchedI have been charged for diagnosis, labor and parts.[OUR SECOND RESPONSE]: To first address and clarifyIt is a day "warranty" for our services rendered, different to your understanding of "guarantee." We did confirm the initial issue was for the door latching - reported back or 7/27/However as you mentioned, the issue was addressed and did function correctly for several weeks, Like our response on number 2, "if the determination was due to door being shut forcibly, then there is nothing we could adjust to accommodate the consumers' way of using the applianceWe cannot alter the design of the product to match how each and every consumers use the applianceif the issue is brought upon by how the product is being utilized, that would be outside of our control."Unfortunately, based on your response and reviewing your case, any type of refund or courtesy could not be granted at this timeThank you

Dear Customer,Thank you for your feedback and commentsUpon reviewing your work order history, this is what we found:First work order started 7/27/17, After the first diagnostic, you agreed to the price and replacement for your door latch on 8/10/Parthas been replaced - job completed on 8/21/On 9/11/17, second work order was created, which was days from the previous completion dateWe warranty our work up to calendar days as long as the issue is related to the previous repairWe have honored that warranty and dispatched the technicianUpon visit, technician did not find any issues with the unitprocess for us is to charge the customer's account if no issue is found, but as a courtesy, we did not charge your accountOn 9/19/17, third work order was created and technician was dispatched once moreNo different to last time, technician's findings were the same and unit was working correctlyAgain, as a courtesy, your account was not charged for the technician's visit.As a consumer holding our warranty for calendar days, we try our best to accommodate your needs as best as we canUnfortunately, we do not have control over how customers use the appliance to how quickly they call us back if there are any issues with the services renderedWe are sorry to hear that you are unpleased with the warranty terms of the repairHowever, seeing the claim has beensubmitted back in November, this would put you over a month past your warranty time frameUnfortunately, your request for refundfor the payment submitted so far, could not be honored at this time as your warranty time frame has significantly passed

DEAR CUSTOMER,We strive our best to complete any service repairs as soon as possibleThere is no beneficiary factors todelay for all partiesUnfortunately, some repairs are more complex than others and they requires areadditional parts and visits to ensure the completion of the repairWe visited several times to fix yourunit and seems to be fixed until the customer made a new service ticket weeks after we installedpartsAfter our technician replaced parts for 2nd service ticket, he couldn't get any solution because hethought he replaced all the parts that related to symptom your unit hasSO we tried to send out othertechnician to get 2nd opinion for your unit but since customer leaves in military base, all visitors requiredto show ID to enter the base, but he had only driver's licenseThe technician tried to get his passportbut he found out the passport has been expiredSo had only one option to get in was customer has tocome out and escort our tech to go in but unfortunately, customer wasn't able to do thatSo reportedto the customer's extend warranty company to transfer to other service center who is authorized byMaytag, And the representative of the extend warranty company said she will look for other servicecenter to it was Jan 22ndif you had bad experience, we will try harder to make better customersatisfactionHowever, if customer is looking for the replacement, customer has to contact the extendwarranty company and l am sure they will give you better answer than us.ThankyouJustin l.Manager of the company

I want to truly thank you for this post! Because of this review and one other I tried to keep SIS out of my home on a SEARS Warrenty fix. Sears told me they called and cancelled the appointment AND when they called me the day before to confirm the appt the next day I said the appointment was cancelled. They said ok and the the next day my wife calls me and says the guys are here for the dishwasher. I told them the appt was cancelled and the guy says "well we are here so we can fix it!"

It was comical as 2 guys showed up one is the repair guy(Chinese and large white guy who might be his driver and interpreter) the other just stood there. He had me shut off the fuse at the panel and he started taking it apart. It had flooded my whole floor and basement so it is important that the cause be found as the Warrenty covers the damage to my house which was substantial. He lays on the floor and asks for quiet! He holds the waterline and listens to it. If I didn't know any better I would have thought he was "talking to it." He said "most problems can be fixed if you listen closely and he woks like that!" He is the dishwasher whisperer! He didn't take anything apart he says "you must have gotten something stuck in the door which is why it overflowed" but "everything is working well now!" I said you should check the float valve and the water regulator. If you look online at the Sears fix it guides tell you these are the first things to check is a flood occurs. I asked him if he thought to check those. He said "no those are not the problem" he went back to the concept that it was my fault and stupid me I probably caused it myself.

I explained that I have worked on dishwashers before and installed a few in my time. I know that when you open the door the water flow is supposed to end. He says "it's fine now!" He started packing his bag and it was obvious he couldn't fix the problem. I thought back to reviews about them and knew why they were immediately available. They are terrible!!!!! I cannot find a positive review. I asked Sears why they would do business with a company who has such a terribly review? They said they were not aware however they don't look at these reviews so I should do a survey!

Any way 2 days later it floods my floor again. I was luckier this time as I was keeping an eye on it.

Anyone want to guess what the problem was???? Water regulator valve!!! These guys are mns. Do NOT bother. They are terrible at customer service and I don't think they know how to fix anything. I would let them touch my daughter easy bake oven!!!