Complaint: [redacted] I am rejecting this response because:We understand that there is a previous balance of $for the services provided before the car broke down at the Deming shop and we know we are responsible for thatin your response you are not addressing whether Sisbarro will be able to cover the labor fees...Please respond asap as it has been a month and a half since the car broke down and this is really inconvenient for us to not have access to this vehicleAs I stated in my previous response, we are willing to pay for the engine even though we feel the Deming shop was negligent because they were aware that the check oil light had come on and they also said there was a big leak before they drove the car and the engine blew up while they were driving itWe will also pay for the $incurred for the minor repairs that we had previously approved, but we need the car fixed as soon as possible Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
The current Sisbarro targeted mail marketing campaign in Deming, NM is being conducted by an outsourced vendor, [redacted] All information purchased by marketing vendors is considered public record and is standard industry practice To remove your name from direct mail solicitations for direct marketing organizations please visit the Direct Marketing Association’s Consumer Assistance website page to register on the DMA MPS file: www.the-dma.org/consumers/offmailinglist On behalf of the dealership, I apologize for the inconvenience / [redacted] Style Definitions */
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved] The business only addressed part of the complaint, the use of the information obtained via public recordsThe other part of the concern, not addressed by the business, are the tactics being used in this marketing campaignThe enclosed email is a fake with incorrect information and a hand written po note attached with the same writing as the address on the envelopeI receive unsolicited mailings all of the time, however this one really bothers meThe claim of the need of the vehicle way out of line as this dealership, through their various lots, had no less then three similar make and model vehicles listed on the internet the same day I received this letterThese sales tactics may not violate law, but are unethical, using lies and disinformation to try and draw in customers
Complaint: ***
I am rejecting this response because:
The information provided to the Revdex.com by Sisbarro is not accurate. I don't know how the Revdex.com can assist in this matter if Sisbarro is providing information that is not accurate. I do NOT wish to continue any further contact with Sisbarro Deming, NM.
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The information that Mr*** provided is incorrect. First, the vehicle did not break down when it
was getting aligned. The alignment took
place on 1/26/and the vehicle broke down on 1/28/15. Mr*** states that they were unable to duplicate
our concerns with the oil light turning on and the light knocking sound, so
they never recommended dropping the oil pan which would have diagnosed the
problem.
On Monday 1/26/15, *** left a voicemail stating that
they were going to take the vehicle for alignment before installing the clock
spring. *** later called my wife
again on 1/to let her know that they did indeed see the oil light turn on
while returning from the alignment and that they would put the car on the
scanner to see what the problem was Additionally,
*** mentioned that while installing the clock spring, the steering angle
sensor broke apart and would also need to be replaced, which would cost an
additional $100. My wife gave the go
ahead to order the part *** said that
they also found an oil leak and that they were going to clean the oil from the
outside because it was dirty and they wanted to see where the leak was coming
from
On Wednesday 1/28/at 5:18pm, *** left a voicemail
stating that she would be there for only another 5-minutes, but that the
vehicle broke down while taking it out for a test drive and that they had to
pull it in because it could not be jump started. She also said that the oil leak was coming
from the oil pan gasket. We could not
get back to them on the same day because my wife heard the voicemail after
business hours When my wife spoke with
*** the next time to ask why they had moved the vehicle, *** stated
that they were testing the steering angle sensor and they were trying to listen
for the knocking sound.
We feel that Sisbarro Deming was negligent because they did
indeed see the oil light turn on days before the car broke down (the owner’s
manual states to not operate the vehicle until the cause is corrected, that is
why we took it there to get it diagnosed).
Additionally, they knew that there was a “big” oil leak and they still
took it out for a drive for the second time.
Mr*** states that dropping the oil pan, which is a 1-hour job,
would have been the only way to diagnose the “sludge” problem, yet Sisbarro
never recommended this option to us. Sisbarro
was negligent in properly diagnosing the problem which would have prevented the
engine from breaking down. We ask that
Sisbarro return the vehicle to us in working order, as it has already been more
than a month since we took it in for a diagnostic
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
I am writing in response to the
complaint by Mr*** ***. I have
made a thorough investigation into the circumstances surrounding the ***s’ situation
and I have found no evidence of neglect or impropriety in the actions of the repair
staff at Sisbarro
Superstore. Sisbarro
did a complete technical and computerized diagnostic of the ***s’
vehicle. The only evidence of an oil
problem at that time was an overfill which appeared to be a leak; we were
unable to duplicate the ***’s concern with regards to either the engine
knock or the oil light. The diagnostic
did indicate some minor problems including the steering angle sensor. The ***s agreed to the repairs and after
replacing the sensor the car had to be aligned.
While returning from having the vehicle aligned it threw a rod. The cause of the damage was found to be sludge
in the engine a problem which can only be diagnosed by dropping the oil panThis
is a to hour job and was not recommended to the ***s as again, we could
not duplicate their concern. We regret
very much the circumstances which led to the breakdown of the ***’s engine however,
Sisbarro did not cause the damage; the cause was sludge in the engine. We have offered to locate an aftermarket
engine and to discount the labor rate and will do our utmost to facilitate a
repair to the customer’s vehicle
Sincerely*** ***Customer Care Manager
Complaint: ***
I am rejecting this response because:Even though we feel Sisbarro is fully responsible, we had previously told the manager at Sisbarro Deming that we were willing to cover the engine cost if they could cover the labor fees. The last phone conversation between Mr*** and my wife was on 2/18/when my wife asked him to speak with his supervisor regarding this. He said he would and my wife asked him to call her back that same day. We did not hear from Mr***, he never called her back.At this point, all we want is the car to be fixed. We feel a 10% discount on labor is unreasonable, this has dragged on long enough due to Mr***'s delays in communicating with us. If Sisbarro can waive the labor fees, we are ready to order the engine at our expense (this is more than half of the total repair costs). If Sisbarro is not willing to take any responsibility, we are ready to get the car and proceed to have it fixed at a place of our choice and have the courts decide if they should be held completely liable or not. The car broke down because Sisbarro staff drove it for a second time while aware that the oil light had come on and supposedly there was also a big oil leak, driving the car under these conditions was negligent on their part. We had expressed our concerns about the oil light and the light knocking noise on multiple occasions, initially when we took the car to get diagnosed and then again when the diagnostic report was done and they said there was nothing wrong. We even asked them to check for the noise with the hood open because it was barely audible and they said they would. By failing to properly diagnose the engine problem, Sisbarro denied us the opportunity to get a second opinion
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
The current Sisbarro targeted mail
marketing campaign in Deming, NM is being conducted by an outsourced vendor, [redacted]. All information purchased by marketing
vendors is considered public record and is standard industry practice. To remove
your name
from direct mail solicitations for direct marketing organizations
please visit the Direct Marketing Association's Consumer Assistance website
page to register on the DMA MPS file: www.the-dma.org/consumers/offmailinglist. On behalf of the dealership, I apologize for
the inconvenience
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:We understand that there is a previous balance of $800 for the services provided before the car broke down at the Deming shop and we know we are responsible for that..... in your response you are not addressing whether Sisbarro will be able to cover the labor fees...Please respond asap as it has been a month and a half since the car broke down and this is really inconvenient for us to not have access to this vehicle. As I stated in my previous response, we are willing to pay for the engine even though we feel the Deming shop was negligent because they were aware that the check oil light had come on and they also said there was a big leak before they drove the car and the engine blew up while they were driving it.. We will also pay for the $800 incurred for the minor repairs that we had previously approved, but we need the car fixed as soon as possible.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
The business only addressed part of the complaint, the use of the
information obtained via public records. The other part of the concern,
not
addressed by the business, are the tactics being used in this marketing
campaign. The
enclosed email is a fake with incorrect information and a hand written
post-it
note attached with the same writing as the address on the envelope. I
receive unsolicited mailings all of the time, however this one really
bothers me. The claim of the need of the vehicle way out of line as this dealership, through their various lots, had no less then three similar make and model vehicles listed on the internet the same day I received this letter. These sales
tactics may not violate law, but are unethical, using lies and disinformation to try and draw in customers.
Although we do not believe we are responsible for the damage to Mr. [redacted] vehicle we have been in contact with him and are attempting to reach a mutually agreed upon resolution to this matter.
Complaint: [redacted]
I am rejecting this response because:The information you received is NOT accurate. I am still working with GM national service assistance. ...
I spoke to [redacted] this morning. According to [redacted], [redacted] at Sisbarro is still discussing this issue with GM get me reimbursed for the rental car charge for 2-weeks and the hotel charge covered. Since the vehicle was covered on GM warranty, I should have been provided with either a loaner vehicle or a rental vehicle. This was not provided. Also, my Terrain is now leaking oil. It has never leaked oil. I had to take it to the GM dealership here in Tucson, AZ. They put a dye in the oil and will check it with a black light in a few days. Because this is covered on GM warranty, the GM service department in Tucson is providing me with a loaner vehicle while they work on my Terrain.
I am not asking for anything more than standard customer service by the GM service center at Sisbarro in Deming, NM. Now, because of poor quality service I still have to get my Terrain fixed again due to an oil leak that it never had prior to being at Sisbarro.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Although we regret Mr[redacted]'s
dislike of the advertising material, please know that the content of this
mailing (as is the case with all our advertising campaigns) was vetted by the
New Mexico Auto Dealers Association and is in compliance with NMADA advertising
standards.
I accept that Mr[redacted]'s version of events differs from
the dealerships and choose not to argue.
I continue to be very willing to work with Mr[redacted] to complete this
repair however, the dealership is not willing to accept 100%
responsibility. At the present time the
service manager in Deming is waiting to hear the [redacted]s in order to proceed
[A default letter is provided here which indicates your acceptance of the business's response. If...
you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We will be most happy to give any
assistance needed to Ms[redacted] in her request to have GM national service
assistance provide reimbursementsSisbarro Dealerships itself however, will not
do so. Ms[redacted] was advised to get a
rental car from our contracted provider, Enterprise which would have been
covered by GM but she did not do soAnd, unfortunately, we cannot accept
responsibility for a customer's living expenses during the time needed to do
repairs. We do however; apologize for
the lack of contact with Ms[redacted] during that process and recognize that the
repair process, diagnosing the repairs, ordering and receiving parts,
completing the repair then testing the vehicle did take somewhat longer than
due to a broken timing chain and additional parts being needed.
When Ms[redacted] first brought the
vehicle in she was told the repair would be covered by the GM factory warranty;
we later found that the GM warranty had expired. Due to this and because of the delay our
dealership completed the entire repair as a customer good will, completely free
EVEN THOUGH THE WARRANTY IS EXPIRED. The
current work being done in Tucson is being completed under a special policy
warranty which covers a specific repair, somewhat like a recall.
Ms[redacted] has currently received
over $in free repairs from our dealership. We wish her well and will offer any
assistance we can but we will offer no further monetary compensation
Complaint: [redacted] I am rejecting this response because:We understand that there is a previous balance of $for the services provided before the car broke down at the Deming shop and we know we are responsible for thatin your response you are not addressing whether Sisbarro will be able to cover the labor fees...Please respond asap as it has been a month and a half since the car broke down and this is really inconvenient for us to not have access to this vehicleAs I stated in my previous response, we are willing to pay for the engine even though we feel the Deming shop was negligent because they were aware that the check oil light had come on and they also said there was a big leak before they drove the car and the engine blew up while they were driving itWe will also pay for the $incurred for the minor repairs that we had previously approved, but we need the car fixed as soon as possible Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
The current Sisbarro targeted mail marketing campaign in Deming, NM is being conducted by an outsourced vendor, [redacted] All information purchased by marketing vendors is considered public record and is standard industry practice To remove your name from direct mail solicitations for direct marketing organizations please visit the Direct Marketing Association’s Consumer Assistance website page to register on the DMA MPS file: www.the-dma.org/consumers/offmailinglist On behalf of the dealership, I apologize for the inconvenience / [redacted] Style Definitions */
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved] The business only addressed part of the complaint, the use of the information obtained via public recordsThe other part of the concern, not addressed by the business, are the tactics being used in this marketing campaignThe enclosed email is a fake with incorrect information and a hand written po note attached with the same writing as the address on the envelopeI receive unsolicited mailings all of the time, however this one really bothers meThe claim of the need of the vehicle way out of line as this dealership, through their various lots, had no less then three similar make and model vehicles listed on the internet the same day I received this letterThese sales tactics may not violate law, but are unethical, using lies and disinformation to try and draw in customers
We will be happy to provide the service to install the ***'s motor. Thank you
Complaint: ***
I am rejecting this response because:
The information provided to the Revdex.com by Sisbarro is not accurate. I don't know how the Revdex.com can assist in this matter if Sisbarro is providing information that is not accurate. I do NOT wish to continue any further contact with Sisbarro Deming, NM.
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The information that Mr*** provided is incorrect. First, the vehicle did not break down when it
was getting aligned. The alignment took
place on 1/26/and the vehicle broke down on 1/28/15. Mr*** states that they were unable to duplicate
our concerns with the oil light turning on and the light knocking sound, so
they never recommended dropping the oil pan which would have diagnosed the
problem.
On Monday 1/26/15, *** left a voicemail stating that
they were going to take the vehicle for alignment before installing the clock
spring. *** later called my wife
again on 1/to let her know that they did indeed see the oil light turn on
while returning from the alignment and that they would put the car on the
scanner to see what the problem was Additionally,
*** mentioned that while installing the clock spring, the steering angle
sensor broke apart and would also need to be replaced, which would cost an
additional $100. My wife gave the go
ahead to order the part *** said that
they also found an oil leak and that they were going to clean the oil from the
outside because it was dirty and they wanted to see where the leak was coming
from
On Wednesday 1/28/at 5:18pm, *** left a voicemail
stating that she would be there for only another 5-minutes, but that the
vehicle broke down while taking it out for a test drive and that they had to
pull it in because it could not be jump started. She also said that the oil leak was coming
from the oil pan gasket. We could not
get back to them on the same day because my wife heard the voicemail after
business hours When my wife spoke with
*** the next time to ask why they had moved the vehicle, *** stated
that they were testing the steering angle sensor and they were trying to listen
for the knocking sound.
We feel that Sisbarro Deming was negligent because they did
indeed see the oil light turn on days before the car broke down (the owner’s
manual states to not operate the vehicle until the cause is corrected, that is
why we took it there to get it diagnosed).
Additionally, they knew that there was a “big” oil leak and they still
took it out for a drive for the second time.
Mr*** states that dropping the oil pan, which is a 1-hour job,
would have been the only way to diagnose the “sludge” problem, yet Sisbarro
never recommended this option to us. Sisbarro
was negligent in properly diagnosing the problem which would have prevented the
engine from breaking down. We ask that
Sisbarro return the vehicle to us in working order, as it has already been more
than a month since we took it in for a diagnostic
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Ms***'s Terrain has been repaired at no cost to her and returned. We most sincerely apologize for any inconvenience
I am writing in response to the
complaint by Mr*** ***. I have
made a thorough investigation into the circumstances surrounding the ***s’ situation
and I have found no evidence of neglect or impropriety in the actions of the repair
staff at Sisbarro
Superstore. Sisbarro
did a complete technical and computerized diagnostic of the ***s’
vehicle. The only evidence of an oil
problem at that time was an overfill which appeared to be a leak; we were
unable to duplicate the ***’s concern with regards to either the engine
knock or the oil light. The diagnostic
did indicate some minor problems including the steering angle sensor. The ***s agreed to the repairs and after
replacing the sensor the car had to be aligned.
While returning from having the vehicle aligned it threw a rod. The cause of the damage was found to be sludge
in the engine a problem which can only be diagnosed by dropping the oil panThis
is a to hour job and was not recommended to the ***s as again, we could
not duplicate their concern. We regret
very much the circumstances which led to the breakdown of the ***’s engine however,
Sisbarro did not cause the damage; the cause was sludge in the engine. We have offered to locate an aftermarket
engine and to discount the labor rate and will do our utmost to facilitate a
repair to the customer’s vehicle
Sincerely*** ***Customer Care Manager
Complaint: ***
I am rejecting this response because:Even though we feel Sisbarro is fully responsible, we had previously told the manager at Sisbarro Deming that we were willing to cover the engine cost if they could cover the labor fees. The last phone conversation between Mr*** and my wife was on 2/18/when my wife asked him to speak with his supervisor regarding this. He said he would and my wife asked him to call her back that same day. We did not hear from Mr***, he never called her back.At this point, all we want is the car to be fixed. We feel a 10% discount on labor is unreasonable, this has dragged on long enough due to Mr***'s delays in communicating with us. If Sisbarro can waive the labor fees, we are ready to order the engine at our expense (this is more than half of the total repair costs). If Sisbarro is not willing to take any responsibility, we are ready to get the car and proceed to have it fixed at a place of our choice and have the courts decide if they should be held completely liable or not. The car broke down because Sisbarro staff drove it for a second time while aware that the oil light had come on and supposedly there was also a big oil leak, driving the car under these conditions was negligent on their part. We had expressed our concerns about the oil light and the light knocking noise on multiple occasions, initially when we took the car to get diagnosed and then again when the diagnostic report was done and they said there was nothing wrong. We even asked them to check for the noise with the hood open because it was barely audible and they said they would. By failing to properly diagnose the engine problem, Sisbarro denied us the opportunity to get a second opinion
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
The current Sisbarro targeted mail
marketing campaign in Deming, NM is being conducted by an outsourced vendor, [redacted]. All information purchased by marketing
vendors is considered public record and is standard industry practice. To remove
your name
from direct mail solicitations for direct marketing organizations
please visit the Direct Marketing Association's Consumer Assistance website
page to register on the DMA MPS file: www.the-dma.org/consumers/offmailinglist. On behalf of the dealership, I apologize for
the inconvenience
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:We understand that there is a previous balance of $800 for the services provided before the car broke down at the Deming shop and we know we are responsible for that..... in your response you are not addressing whether Sisbarro will be able to cover the labor fees...Please respond asap as it has been a month and a half since the car broke down and this is really inconvenient for us to not have access to this vehicle. As I stated in my previous response, we are willing to pay for the engine even though we feel the Deming shop was negligent because they were aware that the check oil light had come on and they also said there was a big leak before they drove the car and the engine blew up while they were driving it.. We will also pay for the $800 incurred for the minor repairs that we had previously approved, but we need the car fixed as soon as possible.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
The business only addressed part of the complaint, the use of the
information obtained via public records. The other part of the concern,
not
addressed by the business, are the tactics being used in this marketing
campaign. The
enclosed email is a fake with incorrect information and a hand written
post-it
note attached with the same writing as the address on the envelope. I
receive unsolicited mailings all of the time, however this one really
bothers me. The claim of the need of the vehicle way out of line as this dealership, through their various lots, had no less then three similar make and model vehicles listed on the internet the same day I received this letter. These sales
tactics may not violate law, but are unethical, using lies and disinformation to try and draw in customers.
Although we do not believe we are responsible for the damage to Mr. [redacted] vehicle we have been in contact with him and are attempting to reach a mutually agreed upon resolution to this matter.
Complaint: [redacted]
I am rejecting this response because:The information you received is NOT accurate. I am still working with GM national service assistance. ...
I spoke to [redacted] this morning. According to [redacted], [redacted] at Sisbarro is still discussing this issue with GM get me reimbursed for the rental car charge for 2-weeks and the hotel charge covered. Since the vehicle was covered on GM warranty, I should have been provided with either a loaner vehicle or a rental vehicle. This was not provided. Also, my Terrain is now leaking oil. It has never leaked oil. I had to take it to the GM dealership here in Tucson, AZ. They put a dye in the oil and will check it with a black light in a few days. Because this is covered on GM warranty, the GM service department in Tucson is providing me with a loaner vehicle while they work on my Terrain.
I am not asking for anything more than standard customer service by the GM service center at Sisbarro in Deming, NM. Now, because of poor quality service I still have to get my Terrain fixed again due to an oil leak that it never had prior to being at Sisbarro.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Although we regret Mr[redacted]'s
dislike of the advertising material, please know that the content of this
mailing (as is the case with all our advertising campaigns) was vetted by the
New Mexico Auto Dealers Association and is in compliance with NMADA advertising
standards.
I accept that Mr[redacted]'s version of events differs from
the dealerships and choose not to argue.
I continue to be very willing to work with Mr[redacted] to complete this
repair however, the dealership is not willing to accept 100%
responsibility. At the present time the
service manager in Deming is waiting to hear the [redacted]s in order to proceed
[A default letter is provided here which indicates your acceptance of the business's response. If...
you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We will be most happy to give any
assistance needed to Ms[redacted] in her request to have GM national service
assistance provide reimbursementsSisbarro Dealerships itself however, will not
do so. Ms[redacted] was advised to get a
rental car from our contracted provider, Enterprise which would have been
covered by GM but she did not do soAnd, unfortunately, we cannot accept
responsibility for a customer's living expenses during the time needed to do
repairs. We do however; apologize for
the lack of contact with Ms[redacted] during that process and recognize that the
repair process, diagnosing the repairs, ordering and receiving parts,
completing the repair then testing the vehicle did take somewhat longer than
due to a broken timing chain and additional parts being needed.
When Ms[redacted] first brought the
vehicle in she was told the repair would be covered by the GM factory warranty;
we later found that the GM warranty had expired. Due to this and because of the delay our
dealership completed the entire repair as a customer good will, completely free
EVEN THOUGH THE WARRANTY IS EXPIRED. The
current work being done in Tucson is being completed under a special policy
warranty which covers a specific repair, somewhat like a recall.
Ms[redacted] has currently received
over $in free repairs from our dealership. We wish her well and will offer any
assistance we can but we will offer no further monetary compensation