Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.In response to S[redacted]s letter, ALL of my temperature readings are made from the same location, on my main living space floor, via thermostat. I check it every weekday morning at 6:40am, throughout the day, and before I go to bed each night. My complaint from the beginning, has always been, that the stove did not produce the heat, I was told it would. It has never heated my basement, the space S[redacted]s agrees was what I was looking for. In my opinion, the stove not producing the heat I specifically was looking for and/or the stove was defective, are the same... The stove did not produce the heat I was told it would. Leading me, the non-professional, to believe, there was an issue with the stove.
I still find it hard to believe, that it was the pellets that effected the heat as much as it did, as I used the remainder of the pellets in another stove, and they work wonderfully. Even in the cold temps of 20's-30's. Never once, even on milder days in the 50's and 60;s, did my house reach 65 degrees with the [redacted] stove on the highest setting. Never once, since I purchased this other stove, has my house, even in the coldest temps, been under 75 degrees on the lowest settings.
When I went in to purchase the pellet stove, I was told that coal would be the warmer option. And yes, I did state, that I could afford the stove, but the piping was more than I could afford. I was already piped in for a pellet stove and being that my old [redacted] Stove sufficiently heated my basement and first floor of my home, and Rhiannan said, the [redacted] XL100 heated their showroom floor and the upstairs offices, I trusted that this would in fact, be the way to go. Unfortunately, this was not the way to go.
I spoke directly to Dave S[redacted] the day I contacted the Revdex.com. I told him, being that S[redacted]s would not do anything about this stove, that I'd have no choice, but to contact the Revdex.com. He then said, "Do what you want! I will not do anything for you!" So I contacted you. I never gave a time to respond to S[redacted]s. I did however, contact the [redacted] Company saying that I would be contacting you, the Revdex.com, after lunch and if they were interested in resolving this, I would listen. I have still not heard a word of response back.
Whether the stove is defective or the stove just doesn't do what was promised, makes no difference. The stove is not what it was claimed to be.
I am not attacking anyone's integrity. I feel that I have been wronged and am only asking that the issue is fixed. Again, if S[redacted]'s believes that the stove works properly, then they should purchase it back from me and be able to sell it to someone else. It most definitely did not work for me and I could never sell it to someone else, knowing it doesn't do what it's supposed to do. If I were to do that, I would have to question my own integrity.
Regards,
[redacted]
To Whom It May Concern:We are writing in response to the complaint fled against our company by Ms.[redacted]. We have established that the stove Ms. [redacted] purchases on September 30,2014 isworking as it should be based on manufacturer's specifications. We have attached thenotes from the...
service performed by our service technician and sales person on June 26,2015. Based on the testing and observations made at that time we established that thestove is producing heat and the igniter is working.We at S[redacted]'s Chain Saws and Stoves Inc feel we have done our best to work withthis customer but she simply does not like our answers. We along with the APRIndustries Inc, the manufacturer, and Empire Distributing, the distributor haveunanimously agreed that the stove is working as it should and therefore we will notauthorize the return of the stove nor will we refund her money.With Regards,Deborah S[redacted]President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.In response to S[redacted]s letter, ALL of my temperature readings are made from the same location, on my main living space floor, via thermostat. I check it every weekday morning at 6:40am, throughout the day, and before I go to bed each night. My complaint from the beginning, has always been, that the stove did not produce the heat, I was told it would. It has never heated my basement, the space S[redacted]s agrees was what I was looking for. In my opinion, the stove not producing the heat I specifically was looking for and/or the stove was defective, are the same... The stove did not produce the heat I was told it would. Leading me, the non-professional, to believe, there was an issue with the stove.
I still find it hard to believe, that it was the pellets that effected the heat as much as it did, as I used the remainder of the pellets in another stove, and they work wonderfully. Even in the cold temps of 20's-30's. Never once, even on milder days in the 50's and 60;s, did my house reach 65 degrees with the [redacted] stove on the highest setting. Never once, since I purchased this other stove, has my house, even in the coldest temps, been under 75 degrees on the lowest settings.
When I went in to purchase the pellet stove, I was told that coal would be the warmer option. And yes, I did state, that I could afford the stove, but the piping was more than I could afford. I was already piped in for a pellet stove and being that my old [redacted] Stove sufficiently heated my basement and first floor of my home, and Rhiannan said, the [redacted] XL100 heated their showroom floor and the upstairs offices, I trusted that this would in fact, be the way to go. Unfortunately, this was not the way to go.
I spoke directly to Dave S[redacted] the day I contacted the Revdex.com. I told him, being that S[redacted]s would not do anything about this stove, that I'd have no choice, but to contact the Revdex.com. He then said, "Do what you want! I will not do anything for you!" So I contacted you. I never gave a time to respond to S[redacted]s. I did however, contact the [redacted] Company saying that I would be contacting you, the Revdex.com, after lunch and if they were interested in resolving this, I would listen. I have still not heard a word of response back.
Whether the stove is defective or the stove just doesn't do what was promised, makes no difference. The stove is not what it was claimed to be.
I am not attacking anyone's integrity. I feel that I have been wronged and am only asking that the issue is fixed. Again, if S[redacted]'s believes that the stove works properly, then they should purchase it back from me and be able to sell it to someone else. It most definitely did not work for me and I could never sell it to someone else, knowing it doesn't do what it's supposed to do. If I were to do that, I would have to question my own integrity.
Regards,
[redacted]
To Whom It May Concern:We are writing in response to the complaint fled against our company by Ms.[redacted]. We have established that the stove Ms. [redacted] purchases on September 30,2014 isworking as it should be based on manufacturer's specifications. We have attached thenotes from the...
service performed by our service technician and sales person on June 26,2015. Based on the testing and observations made at that time we established that thestove is producing heat and the igniter is working.We at S[redacted]'s Chain Saws and Stoves Inc feel we have done our best to work withthis customer but she simply does not like our answers. We along with the APRIndustries Inc, the manufacturer, and Empire Distributing, the distributor haveunanimously agreed that the stove is working as it should and therefore we will notauthorize the return of the stove nor will we refund her money.With Regards,Deborah S[redacted]President