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Revdex.com: RebuttalI must have missed the part in the original complaint about NOT to contacting ***After reading it a second and third time, I don’t see it written anywhere not to contact ***Yes, I did send him a short e-mail simply stating him that I take public defamation of my character very seriouslyI chose not to call him out on it in a public forumI have every right to defend myself to him or anyone else about my characterHe made serious charges about my business ethics and my character.Furthermore, in his “Desired Settlement,” he said he “would like the website to function exactly as I requested ” How am I supposed to get the site to function as requested without contacting him?We could sling verbal platitudes back and forth all day long, but what really needs to be done is to look at the real facts, so that’s what I am going to do.Fact: I developed a website for [redacted] in [redacted] Fact: An integral part of the website was the “Tool-tip” functionality, which in this case is a third part plugin for [redacted] .Fact: I sat down with [redacted] for two hours showing him the functionality of the entire website plus instructions of how to use the Tool-tip.Fact: He had either written to me or spoken to me on the phone that he couldn’t get it to work.I checked the site and saw that I was able to get the tool tip to work for meHe complained again that the Tool-tip wasn’t working for himI was unable to duplicate his errorTherefore, I’m unable to fix a problem in which I cannot seeEither one of these two things is taking place:Humor error: [redacted] is unable to understand the instructions to get the Tool-tip to work The plugin doesn’t work.In both cases, it is beyond my capability to satisfy ***, so that is why I offered a full refund.Here’s why I am unable to satisfy either scenario:1: I’m not a professional educator, so I don’t know how to get someone to understand instructions if they are unable toThe instructions are quite simple, and it’s a matter of copy and pasting text2: If the plugin doesn’t work, it is beyond my technical abilities to get it to workIt is a third party plugin, and I don’t have access to the source code, and I’m not a programmer; I’m a web designer.This is all I can doIt’s hard to satisfy everyoneI’m a small independent businessmanI’m not AmazonI don’t have a quality control department or an R&D department that can solve every eventualityIf I can’t, then the least that I can do is offer a full refund.I would like to present an analogy to highlight this problem in this complaint:Imagine if someone bought a VCR from the store and after reading the instructions, they couldn’t get it workEither the person doesn’t understand the instructions or the product is defectiveThe store or manufacturer can offer a refund, but I don’t think any rational person would say that the store or the manufacturer has an obligation to make sure the customer UNDERSTANDS the instructions on how to operate the VCR Unfortunately, it’s hard to please everyoneLike I said, I am one man operation, and I don’t have a team of people who are at the ready to fix every single eventualityWebsites are custom made and each one comes with its own challengesThe develop process is long and hard, and it’s not an exact science.It’s a hard to satisfy someone who makes statements in a complaint or such as: “Not sure money back would satisfy.” I don’t know what else I can doJust as much as I can’t get him to understand the instructions of how to use the website, than he can make me into a programmer to fix unforeseen issuesHe is asking for the impossible to happen or won’t be satisfiedI guess I can’t win.Finally, I have many satisfied clients and many who have written glowing testimonials (on my website and Linked In profile) about my work and my work ethicsI hope to have this matter resolved soon, and I stand by my original offer: A full refund for the websiteThat’s standing my work

Complaint: ***
I am rejecting this response because: MrW*** was requested by me in my original complaint not to contact me and of course he totally disregarded the request and contacted me the same in privateMrW*** is trying to justify his bad and offensive behavior he especially had in the last email before I complained to Revdex.comI repeat he NEVER EVER told me verbally or in writing about voiding any warrantiesAny thing I uploaded as a plug in did not void anything, they can be easily un installedThere was NO phisycal damage done to the websiteMrW*** is only trying to justify his unwillingness to provide me with the product I paid forHe says he gave ma a good price? Yet, he did NOT complete all the work he charged me forHe did not complete the moving of all the files from the old website, he did not honor the days free technical support he promised, I kept insisting I was having a problem with the tool tip, so he tells me I am WHINING because I am asking him to make it work properlyThe email button to use to contact us does not work stillWhat I asked him to do he told me he could do but then when it became obvious he could not do everything I asked for he started making up excuses and trying to blame me and saying I am unreasonableTo me it seems incredibly not businesslikeIf there is anyone who is whining it's not meI request again that MrW*** refrain from contacting me again or I will have to take legal measures to which I really would prefer not to takeI am really not asking any refund but what I did ask, not to be contacted anylongerHe insists not, but he did me wrong regardless all the excuses and justifications he may try to avail himself ofI have EVERY email that we ever exchanged and you can ascertain I never whined I just wanted the product I paid for with the functions I asked for and that it work properlyNow I have to hire someone else to finish the work and make it work properlyI do not want any further communications regarding this complaint from the business in questionThis is my last and final communication
Sincerely,
*** ***

Revdex.com: RebuttalI must have missed the part in the original complaint about NOT to contacting [redacted]. After reading it a second and third time, I don’t see it written anywhere not to contact [redacted]. Yes, I did send him a short e-mail simply stating him that I take public defamation of my character very seriously. I chose not to call him out on it in a public forum. I have every right to defend myself to him or anyone else about my character. He made serious charges about my business ethics and my character.Furthermore, in his “Desired Settlement,” he said he “would like the website to function exactly as I requested…” How am I supposed to get the site to function as requested without contacting him?We could sling verbal platitudes back and forth all day long, but what really needs to be done is to look at the real facts, so that’s what I am going to do.Fact: I developed a website for [redacted] in [redacted]Fact: An integral part of the website was the “Tool-tip” functionality, which in this case is a third part plugin for [redacted].Fact: I sat down with [redacted] for two hours showing him the functionality of the entire website plus instructions of how to use the Tool-tip.Fact: He had either written to me or spoken to me on the phone that he couldn’t get it to work.I checked the site and saw that I was able to get the tool tip to work for me. He complained again that the Tool-tip wasn’t working for him. I was unable to duplicate his error. Therefore, I’m unable to fix a problem in which I cannot see. Either one of these two things is taking place:1. Humor error: [redacted] is unable to understand the instructions to get the Tool-tip to work 2. The plugin doesn’t work.In both cases, it is beyond my capability to satisfy [redacted], so that is why I offered a full refund.Here’s why I am unable to satisfy either scenario:1: I’m not a professional educator, so I don’t know how to get someone to understand instructions if they are unable to. The instructions are quite simple, and it’s a matter of copy and pasting text. 2: If the plugin doesn’t work, it is beyond my technical abilities to get it to work. It is a third party plugin, and I don’t have access to the source code, and I’m not a programmer; I’m a web designer.This is all I can do. It’s hard to satisfy everyone. I’m a small independent businessman. I’m not Amazon. I don’t have a quality control department or an R&D department that can solve every eventuality. If I can’t, then the least that I can do is offer a full refund.I would like to present an analogy to highlight this problem in this complaint:Imagine if someone bought a VCR from the store and after reading the instructions, they couldn’t get it work. Either the person doesn’t understand the instructions or the product is defective. The store or manufacturer can offer a refund, but I don’t think any rational person would say that the store or the manufacturer has an obligation to make sure the customer UNDERSTANDS the instructions on how to operate the VCR.  Unfortunately, it’s hard to please everyone. Like I said, I am one man operation, and I don’t have a team of people who are at the ready to fix every single eventuality. Websites are custom made and each one comes with its own challenges. The develop process is long and hard, and it’s not an exact science.It’s a hard to satisfy someone who makes statements in a complaint or such as: “Not sure money back would satisfy.” I don’t know what else I can do. Just as much as I can’t get him to understand the instructions of how to use the website, than he can make me into a programmer to fix unforeseen issues. He is asking for the impossible to happen or won’t be satisfied. I guess I can’t win.Finally, I have many satisfied clients and many who have written glowing testimonials (on my website and Linked In profile) about my work and my work ethics. I hope to have this matter resolved soon, and I stand by my original offer: A full refund for the website. That’s standing my work.