Site for Style

Initial Business Response /* (1000, 8, 2015/10/21) */
Our records indicate that the consumer registered for the promotional trial membership on 03/21/As advised directly on the payment page the terms and conditions, as well as any additional terms, conditions and covenants are made referenced
in or made available by the hyperlink on the Credit Card Payment Page upon registrationThis Agreement is intended to be governed by the Electronic Signatures in Global and National Commerce Act
By participating in the risk free trial and enrolling for a trial order, members will be shipped a piece of luxury jewelry for $S&HOur members are given the opportunity to try it for days to enjoy their purchase and determine if the item is a suitable fitIf not, the unopened item may be returned within the allotted time by contacting our Customer Care toll-free line or by via emailTo which our members are then given a RMA number
If our members are satisfied, they do nothing and agree to be charged $Plus, they agree to be enrolled in our Monthly VIP Membership Program where days from their initial order date and every days thereafter they will receive a new item for the discounted retail price of $(Free Shipping)Our members have the option to cancel their VIP Membership at any time
On 06/05/the consumer emailed our Billing Support Manager stating " My wife is not impressed with your jewelryPlease cancel my membership immediatelyThank you*** *** XXXXX *** XXXXX"Immediately after email was received, we canceled the consumer's subscriptionTherefore, the consumers claim that he was never able to contact our company is indeed falseOn 7/26/the consumer filed multiple chargebacks with his financial institution, however each dispute was lost by the consumer as significant evidence was presented during the investigation which deemed each charge as valid and consumer responsibility
Contrary to the consumer's claim the evidence within this document will show that he knowingly participated in our risk free trial starting at $His failure to cancel within the day trial period resulted in the account becoming a VIP membership as specified within the terms he agreed toThe consumer enrolled for the fourteen (14) day trial on 03/21/Upon sign up customers must agree to the terms & conditions and privacy policy that are presented on credit card payment and enter a valid credit card and CVVnumber before proceeding any further
Upon sign up users must agree to the terms of use and privacy policy that is presented on the site as well as enter a valid credit card and CVVnumber before proceeding any furtherPlease note that the recurring membership fee is mentioned on the payment page within the "Satisfaction Guarantee" sectionIf a customer does not cancel the trial subscription and return the merchandise; they will then automatically upgrade to a recurring VIP membership per the terms entered intoOnce the consumer was redirected to our company website it was her responsibility to fully read and understand the terms prior to agreeing by checking separate boxes on consecutive pagesThe consumer enrolled in a trial membership, overlooked the Terms and Conditions, inquired about the charges incurredThe promotion the customer signed up for was fully explained to the consumerRespectfully, we decline the consumer's refund request
Initial Consumer Rebuttal /* (3000, 10, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I explained before.......Their website gave no information as to how to return the jewelry
The jewelry arrived at our address with no paperwork inside the package other than the jewelry itselfThe company lies, there was no "Satisfaction Guarantee" section on the website I usedTheir entire websites and operations are a scamI want my money returned to me promptly (3x$89.00)
Final Business Response /* (4000, 12, 2015/10/26) */
Our company is not responsible for the customer's overlooking of the Terms and Conditions upon signing up for the promotionOnce the consumer was redirected to our company website it was his responsibility to fully read and understand the terms prior to agreeing by checking separate boxes on consecutive pagesThe consumer enrolled in a trial membership and overlooked the Terms and ConditionsTherefore, as a result of failing to cancel within the the time allotted, the customer was enrolled in VIP MembershipRespectfully, the consumer's refund request is denied
Final Consumer Response /* (4200, 14, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, the website I visited on 3/23/had no boxes to be checked to get to other pagesThere were no links for other pages availableIf the website I visited was supposed to be as the company described, then it was incompleteIt is not my responsibility if the companies website is loading in an incomplete mannerOnce again, the companies website had no links to show me how to cancel my trial membership, no links on where to mail it and no other links what so everIt is the companies responsibility to show a complete website , not mineI demand the return of the three $amounts billed to my credit card

Initial Business Response /* (1000, 8, 2015/08/05) */
Our records indicate that the consumer registered for the promotional trial membership on 06/03/2015. As advised directly on the payment page the terms and conditions, as well as any additional terms, conditions and covenants are made referenced...

in or made available by the hyperlink on the Credit Card Payment Page upon registration. This Agreement is intended to be governed by the Electronic Signatures in Global and National Commerce Act.
By participating in the risk free trial and enrolling for a trial order, members will be shipped a watch for $5.99 S&H. Our members are given the opportunity to try it for 14 days to enjoy their purchase and determine if the item is a suitable fit. If not, the unopened item may be returned within the allotted time by contacting our Customer Care toll-free line or by via email. To which our members are then given a RMA number.
If our members are satisfied, they do nothing and agree to be charged $98.00. Plus, they agree to be enrolled in our Monthly VIP Membership Program where 45 days from their initial order date and every 30 days thereafter they will receive a new item for the discounted retail price of $98.00 (Free Shipping). Our members have the option to cancel their VIP Membership at any time.
On 07/17/2015 in an extremely irate manner the consumer contacted our customer service call center in an attempt to gather information regarding the charges she incurred. Although the consumer repeatedly interrupted our customer service representative and used profane language as he attempted advised the consumer of the Terms and Conditions she agreed to upon signing up for the promotion, the consumer was thoroughly educated. The consumer admitted to not reading the Terms and Conditions, however requested a refund. Our customer support representative explained the very strict return and refund policy in which the consumer agreed upon order placement.
Contrary to the consumer's claim the evidence within this document will show that she knowingly participated in our risk free trial starting at $5.99. Her failure to cancel within the 14 day trial period resulted in the account becoming a VIP membership as specified within the terms he agreed to. The consumer enrolled for the fourteen (14) day trial on 06/03/2015. Upon sign up customers must agree to the terms & conditions and privacy policy that are presented on credit card payment and enter a valid credit card and CVV2 number before proceeding any further.
Upon sign up users must agree to the terms of use and privacy policy that is presented on the site as well as enter a valid credit card and CVV2 number before proceeding any further. Please note that the recurring membership fee is mentioned on the payment page within the "Satisfaction Guarantee" section. If a customer does not cancel the trial subscription and return the merchandise; they will then automatically upgrade to a recurring VIP membership per the terms entered into.
Although the consumer simply failed to cancel the 14 day trial period nor returned the item to avoid becoming a recurring VIP Member, after careful consideration on 7/17/2015 our billing department manager decided to go against our strict no refund no return policy, meet the customer more than halfway and offered the consumer a courtesy refund in the amount of $70.00 along with keeping possession of all products received. However, the customer declined our courtesy offer. Despite the consumers decline of our offer and in an effort to seek a resolution, our Billing Support Manager has issued the consumer a courtesy refund in the amount $49.00 (50% of charge incurred). Respectfully, this is the extent of resolution to be met with the consumer.
Initial Consumer Rebuttal /* (3000, 10, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The pop up screens never indicated it was a subscription to anything nor did it mention it was a 14 day trial for the watch. I read everything to make sure I was not being scammed. I've even tried getting on the site after this incident occurred to show my bank how they operate and it's impossible to access it. The pop up screen comes up randomly and you can never access it again. Very questionable.
I never stated I did not read the T&C as I read everything to prevent from being scammed. The phone rep made every attempt to dissuade me from filing a dispute with my bank by using scare tactics claiming they had "screenshots" of me clicking on the boxes agreeing to the T&C. He stated the bank can not reverse the charge because of it and that the company will also not refund my money. He was very adamant and confident about that.
Angrily I demanded my money and let them know I would be filing a dispute with my bank. He then started speaking to me in a nice, calm manner as if he was now willing to help me and said he would place me on hold and contact the company to see if they will refund my money. The rep works at a company that is basically a call center for many different companies. I inferred they manage the calls for the different companies. I told the rep he had just stated I would not get a refund, but now he's going to try to "talk" to the company to get one. He denied saying I wouldn't get a refund so I reminded him of his exact words. He placed me on hold and when he returned he said he was able to talk the company into refunding me $70. If the company was not using false advertising, they would have never agreed to refunding more than half of the money. They're still trying to make $28 on anyone who asks for a refund. Very devious!
If this company's advertising is legit, they would have stated, as clearly as they did about the $5.99 shipping and handling, that it was a 14 day trial and that $98 would be charged every month. They do NOT do this.
My bank did reverse the charge so I was able to get back my $98. A couple of weeks later I received an email from this company stating I was receiving a $49 credit. I immediately called them because I thought they had charged me another $98 and trying to refund me half. I discovered from the phone rep that the $49 refund was the resolution to this Revdex.com claim then she told me I needed to delete the complaint from the this website. I told her I already received my $98 and that they were trying to pay me $49 to not warn others about their scam. I told her to keep the $49. She said it wasn't true and that the $49 was already being returned to me and that I would see it within a few days or so. I told her thank you and I hung up.
Stay away from any pop-up screens asking for a survey if you want to avoid scams like this.
Final Consumer Response /* (3000, 18, 2015/08/17) */
The company reversed their $49 refund that they claimed was for the Revdex.com resolution. They actually gave me a $49 refund to remove my complaint from the Revdex.com's website. Since I did not remove it, they reversed the $49 and debited my account. Very shady company indeed. Stay away from them.

Final Consumer Response /* (2000, 8, 2015/05/15) */
I want to cancel my complaint, I received a call and they said I complained to the wrong company, that once I canceled my complaint they would refund me the money