I reviewed the response made by the business in reference to complaint ID [redacted] , and I accept the response only if the balance due is credited and an amended ledger reflecting a $(zero) balance owed is mailed to me as soon as possible
I'm glad they finally responded to my complaint after more than a month! I have answers to all the allegations they have madeMay be they are not shocked to charge thousands in damages but I was shocked to see a damage charges of ($as the amount I had to pay and $my security deposit refund)This is why I told them that I would not pay this amount and that I had to go to Revdex.com and other options to protect myself and my moneyThey refused to send the so called damage photos via email stating that they would reduce the clarity (?) and wanted me to come to their office during their business hoursIt's their full time job and they get paid for managing the property and collecting duesBut, it's not my full time job to go meet them by taking off from my day job just because they refuse to send the same via other waysIt's them who have the original moform and they now say they lost itThey did not even give me the copy when I gave them this formI never bothered to ask for a copy as I never expected such fines (and never had in the past from my any other properties I lived)The damages that they claimed are not by me but rather built over time of usage for many yearsIt's industry standard that tenants would be charged prorated amounts, if at all there are any charges from wear and tearIf they noticed them to be in a condition to be replaced, I would be charged my prorated amount, considering the period I lived to the life of the items (carpet, water logged counter tops & vinyl floors, as they mentioned) being replacedThey need to understand that they don't give everything brand new for new tenants and things will be at acceptable used condition and may be right at their damage level thresholdJust because things get damaged further with further use by new tenant, they should not be charging the whole amount to the new tenantThe condiment bar in the fridge was loose and kept falling offWhen we called the maintenance, they simply came and replaced itThey did not even mention that it would fall as our responsibility at move out (if they told, we would have lived with it, just like the previous tenants)I have also spent equal amount of time and great amount of mental strain dealing with itI appreciate their adjusted amount of $but as they are already holding my $security deposit refund, to make the amount I will be losing even moreAs the compromise my side, I would like to lose $total from my end towards their damagesSo, I'm willing to pay $244.82, to make my total contribution to $(considering my $security deposit balance)If they are okay with this and settle this case, please have them send me the final bill for this $
There have been many emails back and forth between Mr [redacted] regarding the damages to his unitIn his very first correspondence with me he threatened to contact the Revdex.com and other sources to sully Ebner Properties reputation if I didn't agree to give him a zero balance so I am not shocked that he has done soI have offered to meet with him in person and show him the pictures of the damages due to the pictures losing clarity during the scanning and emailing processHe was unable to meet so we continued discussions via emailI explained that the damages to his unit were not there upon his move inWe have the employee statements as well as the photographs that show the damages are not wear and tearHe was not able to provide the move in form from when he moved in and we do not have a copyIf a tenant turns in a move in notice to the office [redacted] walks the unit to verify the damages and will remove those that are not warranted and repair those that are, she does this while walking the unit with the tenant so there is no miscommunications as to what they were agreeing on as far as damagesThe point being if the floors were in the condition that Mr [redacted] claimed when he moved in, it would have been documented and fixed prior to moving inWe have documentation from the carpet company stating that the carpet had been cleaned previously but once they had cleaned it with the commercial cleaning equipment and it dried the previous stains came to the top of the carpet and it was in bad shapeWe had to replace the carpets to make it move in ready for the next unitWe charged Mr [redacted] a portion of the billings for the carpets and the vinylWe also charged Mr [redacted] for the water logged counter tops that had bowed and lifted and for the side of the cabinets in the kitchen that were damaged by water, food etc and needed to be repairedThere was also a charge for the broken part inside of the refrigerator.To end the discussions and satisfy both parties we offered a 50% settlement on the account which would bring the balance of $2,to $1,Mr [redacted] rejected the offer and stated he would only accept a balance settlement as he had already lost his security deposit of $I offered an additional settlement of $which was the $less that the original offer just to satisfy Mr [redacted] Again he rejected the offer and stated he will only accept a zero balance offerIf these were wear and tear items we would not be debating the chargesMr [redacted] has to accept some responsibility for the damages done to the unit he occupied for the years that he lived thereWe have tried to be reasonable and have spent a considerable amount of time trying to come to a fair resolutionWe are willing to offer one last offer on the account for an additional $the account will be settled and will be adjusted to a zero balance and there will be no further collection activities We hope that Mr [redacted] will agree the offer is more than fair and will accept the agreementThank you
These are the same responses that I have already addressed often and with great detailWe have given rebuttals to all of his claims and he still refuses to admit any faultBecause of this we gathered all of the statements, invoices, & pictures of the damages to prove the charges, this has been explained to Mr [redacted] by numerous emails and phone conversations and he is still adamant that he does not want to pay anything above the minimal security deposit that was applied to the damages We would like him to see the actual photographs not copies or scanned pictures so there is no loss of detail and therefore no way to refute the damagesMr [redacted] has not accepted the opportunity to meet We have paid well over the original amount charged to Mr [redacted] to repair the damages in his old unitWe have adjusted his balance by around 75% and are covering the remaining balance of the damages he is responsible forThis is more than fairWe stand by the final settlement offer of $instead of the original $2,to rectify his account and hope that Mr [redacted] sees reason and accepts the offer
I reviewed the response made by the business in reference to complaint ID [redacted] , and I accept the response only if the balance due is credited and an amended ledger reflecting a $(zero) balance owed is mailed to me as soon as possible
I'm glad they finally responded to my complaint after more than a month! I have answers to all the allegations they have madeMay be they are not shocked to charge thousands in damages but I was shocked to see a damage charges of ($as the amount I had to pay and $my security deposit refund)This is why I told them that I would not pay this amount and that I had to go to Revdex.com and other options to protect myself and my moneyThey refused to send the so called damage photos via email stating that they would reduce the clarity (?) and wanted me to come to their office during their business hoursIt's their full time job and they get paid for managing the property and collecting duesBut, it's not my full time job to go meet them by taking off from my day job just because they refuse to send the same via other waysIt's them who have the original moform and they now say they lost itThey did not even give me the copy when I gave them this formI never bothered to ask for a copy as I never expected such fines (and never had in the past from my any other properties I lived)The damages that they claimed are not by me but rather built over time of usage for many yearsIt's industry standard that tenants would be charged prorated amounts, if at all there are any charges from wear and tearIf they noticed them to be in a condition to be replaced, I would be charged my prorated amount, considering the period I lived to the life of the items (carpet, water logged counter tops & vinyl floors, as they mentioned) being replacedThey need to understand that they don't give everything brand new for new tenants and things will be at acceptable used condition and may be right at their damage level thresholdJust because things get damaged further with further use by new tenant, they should not be charging the whole amount to the new tenantThe condiment bar in the fridge was loose and kept falling offWhen we called the maintenance, they simply came and replaced itThey did not even mention that it would fall as our responsibility at move out (if they told, we would have lived with it, just like the previous tenants)I have also spent equal amount of time and great amount of mental strain dealing with itI appreciate their adjusted amount of $but as they are already holding my $security deposit refund, to make the amount I will be losing even moreAs the compromise my side, I would like to lose $total from my end towards their damagesSo, I'm willing to pay $244.82, to make my total contribution to $(considering my $security deposit balance)If they are okay with this and settle this case, please have them send me the final bill for this $
There have been many emails back and forth between Mr [redacted] regarding the damages to his unitIn his very first correspondence with me he threatened to contact the Revdex.com and other sources to sully Ebner Properties reputation if I didn't agree to give him a zero balance so I am not shocked that he has done soI have offered to meet with him in person and show him the pictures of the damages due to the pictures losing clarity during the scanning and emailing processHe was unable to meet so we continued discussions via emailI explained that the damages to his unit were not there upon his move inWe have the employee statements as well as the photographs that show the damages are not wear and tearHe was not able to provide the move in form from when he moved in and we do not have a copyIf a tenant turns in a move in notice to the office [redacted] walks the unit to verify the damages and will remove those that are not warranted and repair those that are, she does this while walking the unit with the tenant so there is no miscommunications as to what they were agreeing on as far as damagesThe point being if the floors were in the condition that Mr [redacted] claimed when he moved in, it would have been documented and fixed prior to moving inWe have documentation from the carpet company stating that the carpet had been cleaned previously but once they had cleaned it with the commercial cleaning equipment and it dried the previous stains came to the top of the carpet and it was in bad shapeWe had to replace the carpets to make it move in ready for the next unitWe charged Mr [redacted] a portion of the billings for the carpets and the vinylWe also charged Mr [redacted] for the water logged counter tops that had bowed and lifted and for the side of the cabinets in the kitchen that were damaged by water, food etc and needed to be repairedThere was also a charge for the broken part inside of the refrigerator.To end the discussions and satisfy both parties we offered a 50% settlement on the account which would bring the balance of $2,to $1,Mr [redacted] rejected the offer and stated he would only accept a balance settlement as he had already lost his security deposit of $I offered an additional settlement of $which was the $less that the original offer just to satisfy Mr [redacted] Again he rejected the offer and stated he will only accept a zero balance offerIf these were wear and tear items we would not be debating the chargesMr [redacted] has to accept some responsibility for the damages done to the unit he occupied for the years that he lived thereWe have tried to be reasonable and have spent a considerable amount of time trying to come to a fair resolutionWe are willing to offer one last offer on the account for an additional $the account will be settled and will be adjusted to a zero balance and there will be no further collection activities We hope that Mr [redacted] will agree the offer is more than fair and will accept the agreementThank you
These are the same responses that I have already addressed often and with great detailWe have given rebuttals to all of his claims and he still refuses to admit any faultBecause of this we gathered all of the statements, invoices, & pictures of the damages to prove the charges, this has been explained to Mr [redacted] by numerous emails and phone conversations and he is still adamant that he does not want to pay anything above the minimal security deposit that was applied to the damages We would like him to see the actual photographs not copies or scanned pictures so there is no loss of detail and therefore no way to refute the damagesMr [redacted] has not accepted the opportunity to meet We have paid well over the original amount charged to Mr [redacted] to repair the damages in his old unitWe have adjusted his balance by around 75% and are covering the remaining balance of the damages he is responsible forThis is more than fairWe stand by the final settlement offer of $instead of the original $2,to rectify his account and hope that Mr [redacted] sees reason and accepts the offer