SiteGround.com, Inc.

Fantastically quick, polite and professional support!!!

Siteground staff are so friendly and helpful. I had an issue with my billing that I wasn't sure could be resolved, but a Siteground CSR stayed on a chat with me for an hour until everything was fixed. I would recommend this web hosting service to everyone.

Disagree.  Siteground had cause a time lost for customer. From the period customer has been contacting to Siteground support team then to escalate to contact Revdex.com,  that time to contact for assistance, and waiting for resolution, to correct the problem, Siteground has caused time lost for customer, approximately 22 days.   Therefor customer demand 22 days of compensation of extra extension time.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Hello [redacted],
We are sorry that you felt the answers of our support team were
condescending and obnoxious. It certainly wasn't their...

intention
to appear that way - they have simply tried to assist you with
detailed information and resolve the reported issues as per your
request.
From your ticketing history I see that the repeated downtime issue
in your account was caused by a vulnerable software. This software
was changing the file permissions for your websites and the
downtime issue was reappearing for as long as the malicious code
was present. In regard to the cleanup of malicious code - please note that this service goes beyond the scope of our regular web hosting services -
it is performed by highly-qualified security experts and is thus
a paid service charged separately from the hosting product you
have already paid for. Nevertheless, according to our
records our support team has helped in the best way possible to
identify the software in question and resolve the issue at no
additional cost. 
In regard to the refund that you have requested - as I see you
have prepaid manually for 3 months of hosting. On May 11th the first month you have paid and effectively used will be over, so we could close your account on that date and refund the amount of $59.90 for the remaining 2 months to your credit
card. Our Billing department has already initiated the refund process, the amount should appear on your bank statement in the next 7-10 business days. In the meantime please make
sure to backup your websites before we close your account. Our Support team will assist you with the backup creation.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:From: [redacted] <[redacted]>Date: Thu, Sep 18, 2014 at 5:06 PMSubject: complaint #[redacted].To: "[email protected]" <[email protected]>
Update on my complaint #[redacted] against SiteGround.com Inc Business ID [redacted].
Without notification from SiteGround, on 9/10/14 I received a partial credit of $84.40.
Then on 9/15/14 I received another partial credit of $35.00.  
Those total $119.40.  The amount of the original transaction they took from my bank without my knowledge or verification on 9/3/14.  But there was also a second transaction for $1.19 (also on 9/3/14) that they insist is from my bank.  My bank told me no, they did not charge me that.  SiteGround charged me that fee because the funds went to London/International.  
I cancelled my [redacted] so that this would not happen again whenever they chose.  That cost me an additional $10.  
Although I have recovered the majority of my funds, I still feel that what SiteGround did was not a good practice.  I'm not even sure how it is legal to make a one time purchase and then use someone's credit card information more than 15 months later?
Anyway, that is the update.  I'm glad I got the most of my money back, but disappointed.
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  They were prompt and helpful in their response.  I plan on continuing to do business with them.  
I'd like to thank the Revdex.com as well for helping resolve this issue.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]