Sitelock

We fulfilled the customer's original request immediately, which included cancelling services, providing a receipt for the refund, and ensuring there will be no further charges or communicationsWe have confirmed all of these activities were completed, and have provided proper documentation to the customerWe are happy to report that this issue is resolved

Regarding complaint ***, although there was a contract in place, we always strive to put the customer first and ensure the highest levels of customer satisfactionAfter speaking with the customer, addressed the request and consider this matter resolved

Hello,The case ID#: *** has been resolved per the customer request. The services have been cancelled and refunded SiteLock prides itself on great customer service and have taken action immediately based on the information provided. Please let us know if you need anything
else. Thank you!

Customer satisfaction is a top priority for us. There has been a misunderstanding of what constitutes a true subdomain based on how our products work. Due to the confusion, we will provide the customer with a refund of $(amount paid) and ensure they are satisfied and the matter is
handled. Thank you

Before I had SiteLock in place, my blog suffered from frequent malware attacks which got it blacklisted by GoogleI was introduced to SiteLock by my domain host and I have never regretted my decisionSiteLock effectively protects my blog site from malware attacks through diligent daily scanningI can now focus on producing good content for my readers, knowing that my blog site is secure!

In regards to complaint #***, we reviewed the claim, quickly identified and communicated the discrepancy with the customer, and have provided resolutionDelivering exceptional customer service and satisfaction remains our top priority, and we are happy to report the customer's requests
have been acknowledged and resolved

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1*** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for your effortsThe merchant initially refused to provide this refund, but your efforts seem to have worked

In regards to complaint #***, it is our every intention to resolve this matter in a way that satisfies the customer, and again we apologize for any unnecessary confusion or frustrationHowever, It is also our policy to keep call records, recordings, and detailed notes on every customer interaction in order to ensure we deliver the highest level of serviceOur team made multipleattempts to work with the customer and explain the options for resolutionBased on the customer's requests to date, we have done everything in our power to help resolve the matterWe understand the customer's frustration, and would very much like the opportunity to speak with him so we can address any discrepancies, and expedite a solution that he is completely satisfied withAgain, we want the customer to be happy, and we are willing to work with him to make this happen in a timely fashion

I did not ask for the scanner to be removed from my accountI asked for you to stop spamming me and other people as a form of advertising your servicesYour response shows further your level of commitment to this practice As a company in IT security I would think that you would be more aware of this issue and diligent in not being "part of the problem." It is clear that you did not respond to my issue, which raises another question If your system detected any malware on my site, why would you not tell me the name of the malware, or provide any reference to it?Because of your response, this is what I would request Any email from you about malware should contain identifying information as to what you have detected, proving that at least it is not just a form email that you are sending out to anybody whose details you happen to get hold of. What you are doing is advertisingbecause this email is advertising your services under the pretense that my site is infected This is a serious allegation that wasted hours of my time and your response did not even address the problem

Complaint number [redacted] has been resolved.  Customer satisfaction is our number one priority, and we work hard to avoid any confusion or misunderstanding. We have investigated this claim and quickly addressed the issue. The account has been cancelled and a refund processed, per the customer's...

request. This matter has been resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

In regards to complaint #[redacted], SiteLock strives to resolve any disputes in a way that satisfies the customer. After speaking with the customer, we were able to address his frustrations and resolve his concerns. The customer currently has an active account and continues to use our...

services. We regret any frustration or confusion the customer experienced, but are confident the matter has been resolved. We are happy to continue working with the customer if needed.

Although SiteLock did communicate with the customer and made multiple efforts to contact, we have cancelled services and will be refunding the amount of $60.  We always put our customers first and are glad the matter is closed.  Thank you.

After two telephone conversations with supervisors in Sitelock's customer service area, I am assured that the product I purchased was accurately represented by the original sales rep and is performing exactly as promised, to my complete satisfaction.  Accordingly, this complaint focuses on the deceptive, predatory sales practices exhibited in the followup sales call (from a different Sitelock sales rep) that I received on the morning of Tuesday, March 20, as described in my original complaint.  I must reject Sitelock's response as submitted to Revdex.com because it neither acknowledges nor addresses this incident.  I have talked with Sitelock since receiving their response to Revdex.com, and have been assured that they have addressed my complaint internally in appropriate fashion.  I will be happy to accept a response to Revdex.com that acknowledges same.

In regards to complaint #[redacted], we have refunded the amount requested by the customer, and we are happy to report the matter is resolved. Per our business practices, we make sure our customers understand our terms of service by signing a contract,  and we require a require a verbal...

conversation (and confirmation) in order to process a cancellation as we need to verify account information for security purposes. It remains our mission to deliver exceptional customer satisfaction and service.

In regards to complaint #[redacted], it is our every intention to resolve this matter in a way that satisfies the customer. It is also our policy to keep detailed customer records including call records, recordings, and notes on every interaction in order to ensure we deliver the highest level of...

service. Per our records, the customer signed a contract in May detailing the services and costs and agreed to all terms of service within the contract. Although the customer did pay for the first three months of service, the past three months have been unpaid and the customer has been in failed billing. During this time, the customer continued to receive services. Despite the multiple discrepancies and inaccuracies within the customer's statement, along with the false accusations, customer satisfaction remains our priority. Per the customer's request, we will cancel the contract, will waive the early termination fee so no more payments will be required, but no refund will be issued due to services already having been rendered. We consider the matter closed.

Sitelock has been a great and affordable toll to achieve... security challenges, and enabled idbasolutions.com to offer our visitors peace of mind.
In one and only incident in 2012, Sitelock emailed us as soon as they detected that some malicious software had infiltrated our comment pages...they quickly deleted all malicious code.

This issue has been resolved as of 4/1/16.  The customer was sent renewal email reminders each month and should have been aware of all account activity.  In...

addition, all services that the customer paid for were performed.  We take our customer service very seriously and all of our customers have the ability to get information on their accounts at anytime online and/or by contacting us.  In an effort to make the customer happy, we have cancelled the account and refunded the charged amount per his request.  Please let us know if you need any additional information.

Although SiteLock did communicate with the customer and made multiple efforts to contact, we have cancelled services and will be refunding the amount of $60.  We always...

put our customers first and are glad the matter is closed.  Thank you.

Hi there, We are sorry for any inconvenience we may have caused. We have refunded the customer the requested $240. Thanks,Lauren