Sitter4Paws PHX

Randy, owner of Sitter4paws is refusing to talk with me because I didn't sign the "contract" w/them, my husband didI know the true reason is cause he doesn't want to be held responsible for our security gate being left open and Rusty, our year dog getting out.
For a week My husband & I were out of town attending my father's funeral when I suddenly received a call from my neighbor saying Rusty is running freely outside in our neighborhood My husband and I were terrified!!! There was nothing we could do about itLuckily another neighbor was able to catch him and put him back in our yard When he did this he said our gate was open
Rusty has never gotten out through our security gate in the years we've owned him. It's quite a coincidence that it occurred while we were using their service And we know there were no visitors scheduled during this entire week
Another extremely scary call I received during this week was from the police department saying we just had a alarm w/our security system because Sitter4paws entered
the wrong code
Of course the worst was with Rusty. He could have been hit by a car, stolen or lost
On the day we returned home it was about 11:am, our security system was not activated Its obvious the Sitter4paws has not been activating our house alarm at all since they screwed up & caused the alarm days prior to this There's simply NO Excuse for this irresponsible, careless oservice And I know the strong security gate wasn't caused by a criminal, cause Rusty would have Barked like crazy and scared him off(He's a very good watch dog!!!!).